Motorola MG7310 User manual
Quick Start
Cable Modem
Plus N300 Router
MG7310
Packaged with your MG7310
modem/router
Power Cube Coax Wrench
Ethernet Cable Velcro®Cable Organizer
Para una Guía de Inicio Rápido en
español, por favor vaya a
www.motorolacable.com/MG7310IR
Let’s get started
If you don’t have cable Internet service, please order that from
your cable service provider.
Now connect your MG7310 as shown on the next panel.
Connecting to a Coax Cable
Soon you’ll need to connect your MG7310 to a
“live” coax cable. Sometimes a cable will already
be available. Sometimes there’s a coax wall jack
available, and you connect to the jack with a
coax cable. Your MG7310 can also share a coax
cable attached to a TV by using a coax splitter.
ON/OFF button
POWER
Connect the supplied
power cube between
the power jack and an
electrical outlet.
WLAN button
Wi-Fi on/off button
WPS/RESET button
ETHERNET (LAN 1-4)
You can connect a
computer, HDTV, game
station, or other
Ethernet-capable
device to any of these 4
LAN ports.
COAX
Connect a “live” coax
cable to the modem’s
COAX connector as
discussed above.
(Tighten the nut so it’s finger
tight. You may want to use
the supplied wrench. Make
the connection snug but not
over-tight.)
Prepare to activate
By now you should have:
•Subscribed to cable Internet service.
•Connected your MG7310.
•Powered up your MG7310. To do this, the On/Off button needs
to be On. Wait for the green online connection light to stop
flashing and remain solidly lit. This may take up to 15 minutes.
You should have a recent cable bill handy because it has your
account number and you’ll probably need that.
If you’re asked for information about the MG7310, you can find
this on the label on the bottom of the MG7310.
Activate
For some service providers, you activate by calling them. Many
service providers including Comcast and Cox prefer that you
activate by opening the Web browser of a computer that’s
plugged into one of the MG7310’s Ethernet ports.
If you don’t have a computer, you can use the Web browser of a
Wi-Fi device such as a smartphone or tablet. In that case you’ll
need the unique Wireless Network Name and Password printed
on the bottom of your MG7310. You’ll use these in setting up
your wireless device to connect to the MG7310. Once you’ve
connected, you can open the browser of that wireless device.
For Comcast XFINITY Users Only:
If the activation page does not appear, please go to
www.xfinity.com/internetsetup for more information and to
activate your modem.
Here is a list of phone numbers for some major cable
service providers. (Note that this list is subject to change.)
Comcast 1 (855) 652-3446
Time Warner 1 (855) 704 4503
Bright House 1 (888) 289-8988
Suddenlink 1 (877) 794-2724
Cable One 1 (877) 692 2253
Cox 1 (888) 556-1193
RCN 1 (866) 832-4726
Once your MG7310 is activated either online or by
phone, your service provider will provision your
MG7310 service. Typically this takes less than 5
minutes, but in some cases this may take 30 minutes
or longer to complete.
Try to browse the Web using a device connected via Ethernet or
Wi-Fi to the MG7310. If browsing works, Congratulations! Your
MG7310 is working.
If your MG7310 is NOT working, see Troubleshooting Tips below.
Configuration Manager
You may not need to use the Configuration Manager. Here are
some reasons for using the Configuration Manager:
•You want to change the wireless router setup. For instance,
maybe you’re replacing a router and want to use your existing
Wireless Network Name and/or Password instead of the unique
ones that come with the MG7310.
•You want to set up special Internet gaming settings.
•You want to set up parental controls including white lists and/or
black lists for certain users and times.
•You want to get performance information about the MG7310
modem and/or built-in router. This can be helpful in optimizing
wireless performance.
If you need to access the MG7310 Configuration Manager, open
your Web browser. Type http://192.168.0.1 in the address bar
and press the Enter key.
In the login dialog box, type the following User Name and
Password in lower case, then click OK.
User Name: admin
Password: motorola
The status page will appear. If the Status page doesn’t appear,
please see the Troubleshooting Tips below.
For details about the Configuration Manager, please see
www.motorolacable.com/MG7310manual
Wireless Router
As noted before, the MG7310 has a unique Wireless Network
Name/SSID and WPA/WPA2 Wireless Security Key/Password
printed on the MG7310’s bottom label. If you don’t change
these, you should set up your wireless devices to work with this
SSID and security key.
Note that wireless performance depends on a number of
factors. Please keep these things in mind:
•Where possible, put the MG7310 in a central place so that it’s
not too far away from your other wireless devices.
•Try to avoid interference from other wireless devices such as
Bluetooth headsets and stereos, and 2.4 GHz cordless phones
and base stations. Don’t put the MG7310 close to these
interfering devices.
•Sometimes it helps to change the MG7310 wireless channel
frequency to reduce interference with neighbors’ wireless
networks. This is discussed in the Troubleshooting section of
this Quick Start.
Front Panel Lights
During Power up, the lights will blink for about a minute.
LIGHT COLOR DESCRIPTION
Power
Green ON: MG7310 power on
OFF: MG7310 power off
Downstrea
m
Green
or
Blue
Green
Blinking:
Scanning for DS channel
Green ON:
Connected on 1 downstream channel
Blue Blinking:
Negotiating bonded channel(s)†
Blue ON: Bonded with 2 or more channels
Upstream
Green
or
Blue
Green
Blinking:
Ranging in progress
Green ON:
Connected on 1 channel
Blue Blinking:
Negotiating bonded channel(s)†
Blue ON:
Bonded with 2 or more channels
OFF: Upstream not connected
Online
Green
Blinking: Trying to go online
ON: Online
OFF: Offline
12 3 4
Ethernet
LAN ports
Green
or
Amber
Blinking: Ethernet data is flowing
Green: Connected at highest LAN
speed, 1 Gbps
Amber: Connected at 10 or 100 Mbps
OFF: No connection
WLAN
Green
Blinking: Data is flowing
ON: Wi-Fi is enabled
OFF: Wi-Fi is not enabled
WPS
Green
Blinking: WPS is in discovery mode
ON: Light will remain solid after
WPS configuration is successful
†If a blue light blinks continuously, this indicates partial service (at least one designated
channel has not completed bonding). You should still get high Internet speeds, but your
service provider may want to know so they can adjust their network.
Troubleshooting Tips
What if I can’t make an Internet connection right after installation?
•First turn your MG7310 off for at least 8 seconds, then on, to see if
that fixes the problem.
•Check the connections you’ve made to your MG7310. Power and
coax connections are required, and up to 4 Ethernet connections
are optional. Are those connections good?
•Check that the MG7310’s power cube is plugged into a live outlet,
and that the Ethernet cable is connected securely to a computer.
•Make sure that your coax cable is live. You can check that by using it
with a TV.
•Check that you provided the correct setup information to your cable
service provider.
•Contact your cable service provider to make sure they’ve turned on
your Internet service.
What if my MG7310 has been working, then stops working?
•First turn your MG7310 off for at least 8 seconds, then on, to see if
that fixes the problem.
•If the MG7310’s lights don’t come on, check that the modem is
getting power from its power cube and that the MG7310’s power
button is on.
•Check your MG7310 cables.
•Check with your service provider. Sometimes there’s a service
outage or some other service issue.
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