Motorola MG7310 User manual

Quick Start

Cable Modem

Plus N300 Router

MG7310

Packaged with your MG7310

modem/router

Power Cube Coax Wrench

Ethernet Cable Velcro®Cable Organizer

Para una Guía de Inicio Rápido en

español, por favor vaya a

www.motorolacable.com/MG7310IR

Let’s get started

If you don’t have cable Internet service, please order that from

your cable service provider.

Now connect your MG7310 as shown on the next panel.

Connecting to a Coax Cable

Soon you’ll need to connect your MG7310 to a

“live” coax cable. Sometimes a cable will already

be available. Sometimes there’s a coax wall jack

available, and you connect to the jack with a

coax cable. Your MG7310 can also share a coax

cable attached to a TV by using a coax splitter.

ON/OFF button

POWER

Connect the supplied

power cube between

the power jack and an

electrical outlet.

WLAN button

Wi-Fi on/off button

WPS/RESET button

ETHERNET (LAN 1-4)

You can connect a

computer, HDTV, game

station, or other

Ethernet-capable

device to any of these 4

LAN ports.

COAX

Connect a “live” coax

cable to the modem’s

COAX connector as

discussed above.

(Tighten the nut so it’s finger

tight. You may want to use

the supplied wrench. Make

the connection snug but not

over-tight.)

Prepare to activate

By now you should have:

•Subscribed to cable Internet service.

•Connected your MG7310.

•Powered up your MG7310. To do this, the On/Off button needs

to be On. Wait for the green online connection light to stop

flashing and remain solidly lit. This may take up to 15 minutes.

You should have a recent cable bill handy because it has your

account number and you’ll probably need that.

If you’re asked for information about the MG7310, you can find

this on the label on the bottom of the MG7310.

Activate

For some service providers, you activate by calling them. Many

service providers including Comcast and Cox prefer that you

activate by opening the Web browser of a computer that’s

plugged into one of the MG7310’s Ethernet ports.

If you don’t have a computer, you can use the Web browser of a

Wi-Fi device such as a smartphone or tablet. In that case you’ll

need the unique Wireless Network Name and Password printed

on the bottom of your MG7310. You’ll use these in setting up

your wireless device to connect to the MG7310. Once you’ve

connected, you can open the browser of that wireless device.

For Comcast XFINITY Users Only:

If the activation page does not appear, please go to

www.xfinity.com/internetsetup for more information and to

activate your modem.

Here is a list of phone numbers for some major cable

service providers. (Note that this list is subject to change.)

Comcast 1 (855) 652-3446

Time Warner 1 (855) 704 4503

Bright House 1 (888) 289-8988

Suddenlink 1 (877) 794-2724

Cable One 1 (877) 692 2253

Cox 1 (888) 556-1193

RCN 1 (866) 832-4726

Once your MG7310 is activated either online or by

phone, your service provider will provision your

MG7310 service. Typically this takes less than 5

minutes, but in some cases this may take 30 minutes

or longer to complete.

Try to browse the Web using a device connected via Ethernet or

Wi-Fi to the MG7310. If browsing works, Congratulations! Your

MG7310 is working.

If your MG7310 is NOT working, see Troubleshooting Tips below.

Configuration Manager

You may not need to use the Configuration Manager. Here are

some reasons for using the Configuration Manager:

•You want to change the wireless router setup. For instance,

maybe you’re replacing a router and want to use your existing

Wireless Network Name and/or Password instead of the unique

ones that come with the MG7310.

•You want to set up special Internet gaming settings.

•You want to set up parental controls including white lists and/or

black lists for certain users and times.

•You want to get performance information about the MG7310

modem and/or built-in router. This can be helpful in optimizing

wireless performance.

If you need to access the MG7310 Configuration Manager, open

your Web browser. Type http://192.168.0.1 in the address bar

and press the Enter key.

In the login dialog box, type the following User Name and

Password in lower case, then click OK.

User Name: admin

Password: motorola

The status page will appear. If the Status page doesn’t appear,

please see the Troubleshooting Tips below.

For details about the Configuration Manager, please see

www.motorolacable.com/MG7310manual

Wireless Router

As noted before, the MG7310 has a unique Wireless Network

Name/SSID and WPA/WPA2 Wireless Security Key/Password

printed on the MG7310’s bottom label. If you don’t change

these, you should set up your wireless devices to work with this

SSID and security key.

Note that wireless performance depends on a number of

factors. Please keep these things in mind:

•Where possible, put the MG7310 in a central place so that it’s

not too far away from your other wireless devices.

•Try to avoid interference from other wireless devices such as

Bluetooth headsets and stereos, and 2.4 GHz cordless phones

and base stations. Don’t put the MG7310 close to these

interfering devices.

•Sometimes it helps to change the MG7310 wireless channel

frequency to reduce interference with neighbors’ wireless

networks. This is discussed in the Troubleshooting section of

this Quick Start.

Front Panel Lights

During Power up, the lights will blink for about a minute.

LIGHT COLOR DESCRIPTION

Power

Green ON: MG7310 power on

OFF: MG7310 power off

Downstrea

Green

Blue

Green

Blinking:

Scanning for DS channel

Green ON:

Connected on 1 downstream channel

Blue Blinking:

Negotiating bonded channel(s)†

Blue ON: Bonded with 2 or more channels

Upstream

Green

Blue

Green

Blinking:

Ranging in progress

Green ON:

Connected on 1 channel

Blue Blinking:

Negotiating bonded channel(s)†

Blue ON:

Bonded with 2 or more channels

OFF: Upstream not connected

Online

Green

Blinking: Trying to go online

ON: Online

OFF: Offline

12 3 4

Ethernet

LAN ports

Green

Amber

Blinking: Ethernet data is flowing

Green: Connected at highest LAN

speed, 1 Gbps

Amber: Connected at 10 or 100 Mbps

OFF: No connection

WLAN

Green

Blinking: Data is flowing

ON: Wi-Fi is enabled

OFF: Wi-Fi is not enabled

WPS

Green

Blinking: WPS is in discovery mode

ON: Light will remain solid after

WPS configuration is successful

†If a blue light blinks continuously, this indicates partial service (at least one designated

channel has not completed bonding). You should still get high Internet speeds, but your

service provider may want to know so they can adjust their network.

Troubleshooting Tips

What if I can’t make an Internet connection right after installation?

•First turn your MG7310 off for at least 8 seconds, then on, to see if

that fixes the problem.

•Check the connections you’ve made to your MG7310. Power and

coax connections are required, and up to 4 Ethernet connections

are optional. Are those connections good?

•Check that the MG7310’s power cube is plugged into a live outlet,

and that the Ethernet cable is connected securely to a computer.

•Make sure that your coax cable is live. You can check that by using it

with a TV.

•Check that you provided the correct setup information to your cable

service provider.

•Contact your cable service provider to make sure they’ve turned on

your Internet service.

What if my MG7310 has been working, then stops working?

•First turn your MG7310 off for at least 8 seconds, then on, to see if

that fixes the problem.

•If the MG7310’s lights don’t come on, check that the modem is

getting power from its power cube and that the MG7310’s power

button is on.

•Check your MG7310 cables.

•Check with your service provider. Sometimes there’s a service

outage or some other service issue.

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