Motorola MDM9000 User manual

MDM9000 Modem

Quick Reference Guide

For MC9000 Mobile Computers

2 MDM9000 Modem

Motorola reserves the right to make changes to any product to improve reliability,

function, or design.

Motorola does not assume any product liability arising out of, or in connection

with, the application or use of any product, circuit, or application described herein.

No license is granted, either expressly or by implication, estoppel, or otherwise

under any patent right or patent, covering or relating to any combination, system,

apparatus, machine, material, method, or process in which Motorola products

might be used. An implied license exists only for equipment, circuits, and

subsystems contained in Motorola products.

MOTOROLA, the Stylized M Logo and Symbol and the Symbol logo are

registered trademarks of Motorola, Inc. Other product names mentioned in this

manual may be trademarks or registered trademarks of their respective

companies and are hereby acknowledged.

Motorola, Inc.

One Motorola Plaza

Holtsville, N.Y. 11742-1300

http://www.symbol.com

Warranty

For the complete Motorola hardware product warranty statement, go to:

http://www.symbol.com/warranty.

Patents

This product is covered by one or more patents. For patent information go to:

http://www.symbol.com/patents.

3 MDM9000 Modem

Introduction

The MDM9000 Modem Module enables data communication between the

MC9000 mobile computer and a host computer, remotely through the phone lines,

and synchronizes information between the MC9000 and a host computer.

About This Guide

This Quick Reference Guide includes the following information:

•Parts

•Requirements on page 4

•Connecting the MDM9000 Modem on page 4

•Configuring the MC9000 for the Modem on page 6

•Modem LED Indicators on page 7

•Troubleshooting on page 7

•Technical Specifications on page 9.

For detailed information on the MC9000 series mobile computer, see the Quick

Reference Guide or Product Reference Guide for the mobile computer.

Parts

Serial Port

Line In Port LEDs

Phone Port

4 MDM9000 Modem

Requirements

• for modem connection:

•telephone number, IP address and DNS/WINS address information from

the dial-in server administrator

•a dial-in account on the host system, including a user ID and password

•an RJ11 modem cable

•a functioning telephone jack that supports plug-in modems connected to the

local telephone system

•setup of Country Codes to use the modem with the appropriate country’s

telephone network (refer to the mobile computer’s Product Reference

Guide).

• for communication:

•an MC9000 Series mobile computer

•Cable Adapter Module (CAM), Symbol p/n ADP9000-100R

•Serial Adapter Cable (for communication via cradle),

Symbol p/n 25-63856-01R

•Microsoft ActiveSync

•setup of host computer and mobile computer (refer to the mobile

computer’s Product Reference Guide for detailed instructions).

Connecting the MDM9000 Modem

Connecting to the MC9000

To use the modem to provide data communication between the MC9000 and a

host computer remotely through a phone line:

1. Insert the CAM onto the MC9000.

2. Connect the male 15-pin connector on the modem cable to the female 15-pin

port on the CAM.

3. Connect one end of the phone cord to the Line In port on modem, and the

other end to a wall phone jack.

CAUTION Do not connect the modem's 15-pin connector into a VGA

port of a host computer.

5 MDM9000 Modem

4. If using a phone, connect the cord from the phone to the Phone port on the

modem.

Using the Correct Telephone Line Type

Use a standard analog phone line, as in most households. In an office, use a line

connected to a fax machine or modem. In a hotel, request a room with a standard

phone line or data port. If necessary, check with the local phone company or

administrator to make sure you are using the right type of line before sending

data.

DEF

ABC

MNO

JKL

GHI

WXY

CNF

FNC

RECALL

TUV

PRS

OPER

HOLD

TRF ANS SPKR

LNRSPD

6 MDM9000 Modem

Connecting to the Single-Slot Serial Cradle

To connect the modem to the MC9000 Single-Slot Serial Cradle:

1. Connect the adapter cable to the serial port on the cradle.

2. Connect the male 15-pin connector on the modem cable to the female 15-pin

port on the adapter cable.

3. Connect one end of the phone cord to the Line In port on modem, and the

other end to a wall phone jack.

4. If using a phone, connect the cord from the phone to the Phone port on the

modem.

TNV Access

Before opening the unit for servicing, disconnect the Telecommunications

Network Voltage (TNV).

Configuring the MC9000 for the Modem

See the mobile computer’s Product Reference Guide for information on modem

configuration.

CAUTION Do not connect the modem's 15-pin connector into a VGA

port of a host computer.

7 MDM9000 Modem

Modem LED Indicators

Troubleshooting

LED Indication

Off Modem is not properly connected to the mobile computer;

modem is not receiving power.

Green Modem is connected to the mobile computer and is

receiving power.

Solid Amber Mobile computer is communicating with the host

computer.

Symptom Possible Cause Action

Mobile

computer is not

communicating

through the

modem.

The modem cable is

not fully connected.

Connect the modem cable

securely to both the modem and

the telephone jack.

Modem is not securely

connected to the

mobile computer.

Reconnect the modem firmly to

the mobile computer.

Communication

software is not

installed or configured

properly.

Set up the communication

software as described in the

mobile computer’s Product

Reference Guide.

Problem in the

telephone lines.

Connect a conventional telephone

and dial the remote modem to

verify the telephone lines are

functioning. If the remote modem

does not answer the call and emit

answering tones, contact the

remote System Administrator.

Mobile computer’s

battery is low or

discharged, which

shuts off power to the

modem.

Install a charged battery in the

MC9000, or use an external DC

power adapter to recharge the

battery.

8 MDM9000 Modem

ActiveSync

fails.

A partnership was not

established with the

host computer.

Establish a partnership with the

host computer as described in the

mobile computer’s Product

Reference Guide.

Host computer is not

selected in the

ActiveSyncwindow on

the mobile computer.

Select a host computer in the

ActiveSync window, and perform

setup as described in the Product

Reference Guide.

Modem RAS

connection not

allowed by host

computer.

Select RAS connection in the host

computer (File - Connection

Settings window). Refer to the

ReadMe files located in the

Microsoft ActiveSync folder on the

host computer.

Mobile computer or

modem was

disconnected from the

telephone line while

ActiveSync was in

progress.

Disconnect the modem cable for

30 seconds to hang up the local

telephone connection. Close any

open windows on the mobile

computer and any modem

connections.

Synchronization

occurred, but the

session is configured

to close immediately

after synchronization

is complete.

Verify the setting of the When

manually synchronizing

disconnect when complete

checkbox by tapping Start -

ActiveSync - Tools - Options -

Schedule tab.

Dial-out fails Location setting is

incorrect.

Verify Dialing Locations. Verify

Dialing Patterns are correct for the

current location. For example,

enter ‘G’ in the For local calls, dial:

field to dial directly, or ‘9,G’ if the

telephone system requires dialing

‘9’ first to access an outside line.

Incorrect server

phone number.

Verify the connection phone

number in the Connectingwindow.

Pulse dialing not

supported for country.

Use a connection within a

tone-dialing system.

Symptom Possible Cause Action

9 MDM9000 Modem

Technical Specifications

Dial-out fails

continued... Dialtone detection not

supported.

The service you subscribe to (e.g.,

a remote answering service) may

use a different type of dialtone.

Disable dialtone detection on the

modem by entering the

initialization string “ATXO” in the

Extra dial-string modem

commands:text box of the Modem

Settings window.

The following error

message appears:

Trouble Connecting:

There is no answer at

the number dialed.

Verify the phone...’

The modem may be required to be

powered before opening the port

for dial-out. Tap Start - Settings -

System - Symbol Settings -

Settings-External5VoltPower and

select ActiveOn.

The Connection

Manager routes are

incorrect.

Warm boot the mobile computer

and confirm the connection

settings. Perform setup as

described in the Product

Reference Guide.

Item Description

Asynchronous character

format

Up to 10 bits, including data, start, stop, and parity

bits

Asynchronous data rates Transmission rate fallback through 300 bps

Chipset Conexant SCM

Compatible public

switched network jacks

RJ11

Dialing capability Tone and rotary pulse

Line requirements Public switched telephone network (PSTN) including

international connections

Operating environment Altitude: up to 20,000 ft.

Humidity: 10% to 90% non-condensing

Symptom Possible Cause Action

10 MDM9000 Modem

Regulatory Information

This device is approved under the Symbol Technologies brand; Symbol

Technologies, Inc., is the Enterprise Mobility business of Motorola, Inc.

(“Motorola”).

All Symbol devices are designed to be compliant with rules and regulations in

locations they are sold and will be labeled as required.

Any changes or modifications to Symbol equipment, not expressly approved by

Symbol, could void the user's authority to operate the equipment.

Operating temperature Operating: 32oto 122oF / 0oto 50oC

Storage: -40oto 158oF / -40oto 70oC

Operating modes Asynchronous, full duplex, automatic and manual

call originate

Performance Line speed up to 33,600 bps

HHC to modem speed (DTE speed) up to 57,600 bps

V.42bis data compression

V.42 LAPM error correction

Current consumption 100 mA active

<10 mA sleep

Pulse dialing rate

(except where prohibited

under TBR-21 rules)

10 pulses per second

Pulse dialing duty cycle: 39/61% (US) make-to-break

ratio

Ringer equivalence 0.2

Standards & protocols Bell 103, Bell 212A, Hayes AT command set, and

ITU Vs. 17, 21, 22 A & B, 22bis, 23, 25bis, 27 ter, 29,

32, 32bis, 42bis

Tone detected Dial, busy, ring back, modem answer tones.

Blind dialing based on time-out periods available for

incompatible tones.

Item Description

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