Motorola WN825G Operating instructions

SECTION 4, TROUBLESHOOTING 1

Section 4:Troubleshooting

This section details possible solutions to common problems that

might occur in using the WN825G.

If you are unable to locate a solution here, please access our website

at www.motorola.com/broadband/networking for the latest information.

You can also reach us at 1-877-466-8646 7 days a week, 24 hours a

day.

Hardware Solutions

My computer is experiencing difficulty connecting to the wireless

network.

! Ensure that your PC and wireless access point is powered on.

! Ensure that your wireless adapter is installed correctly and is

active.

! Ensure that your wireless adapter and access point radio signal is

enabled. Review your access point’s documentation for further

instructions.

! Ensure that your wireless adapter for your PC and the wireless

access point have the same security settings that will allow your

computer to access the wireless network. Refer to the

Configuration section of the documentation that came with your

access point.

! Verify that the Access Control List (ACL) is not configured to

block your PC. Refer to the Configuration section of the

documentation that came with your access point.

! Ensure that your wireless adapter is within range of your access

point or is not behind and obstruction; for example, metal

structures will interfere with the signal, as will 2.4 GHz cordless

phones, and microwaves.

! Ensure that your access point antenna is connected.

SECTION 4 TROUBLESHOOTING

4-2 SECTION 4, TROUBLESHOOTING

I would like to test to see if my Internet connection is alive.

For this, you will use the ping command to test the connection.

Before attempting, determine the IP Address of your adapter.

1 Open a command prompt by clicking Start and Run. For

Windows 98 and ME, in the Open field, type command and press

Enter or OK. For Windows 2000 and XP, type cmd. Or, navigate

using your Start button to Programs>Accessories>Command

Prompt.

2 In the Command window, type “ipconfig”.

! You should see an IP address for your adapter, for example:

Ethernet Adapter Local Area Connection:

Connection-specific DNS Suffix.: Example.example.example.com.

IP Address. . . . . . . . . . . . : 192.168.10.1

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.10.1

3 In the Command window, type ping the Router’s IP address and

press the Enter key. The router’s IP address is most likely the

default gateway.

! If you receive a reply (the first word will be Reply…), then

your computer is connected to the router. Proceed to Step 4.

! If you do NOT receive a reply, try from a different computer to

verify that the first PC is not the cause of the problem.

4 In the Command window, type ping and your ISP’s default

gateway and press the Enter key. You can determine your ISP’s

default gateway by examining your modem and or router. Refer to

the instructions provided with your modem/router.

! If you receive a reply (It might look something like this: Reply

from 216.109.125.72…), then your connection to the Internet

is alive and well.

! If you do NOT receive a reply, try from a different computer to

verify that the first PC is not the cause of the problem.

5 If you cannot determine your ISP’s default gateway, ping

Yahoo.com or another known web location.

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