Mitel MiVOICE 6920 User manual

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Table of contents

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MITEL 6920 & 6930 IP Phones Quick Reference Guide

Provided By:

2

Phone Layout 6920

3

Phone Layout 6930

4

Key Description

5

ANSWERING A CALL

Lift handset or press the (Speaker/Headset) Key

Ending or Ignoring a Call

Place handset back in its cradle or press the (Goodbye) Key

PLACING AN INTERNAL CALL TO ANOTHER EXTENSION

Dial the extension number (you do not need to go off-hook first)

PLACING AN EXTERNAL CALL

Lift handset or press the (Speaker/Headset) Key

Press 8for outside dial tone

Dial the telephone number

REDIALING

Press the (Redial) Key twice to call the last dialed number

Or

Press the (Redial) Key once to access the Call History application that

displays a list of recently dialed numbers.

Use the Up and Down navigation keys to scroll through the entries and

select a number. Press either the Select button or Dial Softkey to redial the

selected number.

MUTE

Press the (Mute) Key while on a call to mute the microphone for your

handset, headset, or speaker. Light next to key will be red. You can hear your

caller, but they cannot hear you

To un-mute –press the lit (Mute) key again

6

PLACING A CALL ON HOLD

With call in progress, press the (Hold) Key

To return to the caller, press the fluttering Call Key call is on

TRANSFERRING A CALL TO ANOTHER EXTENSION

With call in progress, press the Xfer Softkey at bottom of screen

Dial the extension number (or press the programmed button for that extension)

*Blind Transfer: Hang up. Call will ring through to the transferred extension.

*To announce the call: Wait for extension to answer and announce call

Hang up to complete the transfer.

TRANSFERRING A CALL TO A USERS VOICEMAIL BOX

With call in progress, press the VOICEMAIL button

Wait for the Mitel Voicemail System to Answer

Dial the extension number (or press the programmed button for that extension)

Quickly Hang up

TRANSFERRING A CALL TO AN OUTSIDE NUMBER

With call in progress, press the Xfer Softkey at bottom of screen

Press 8for outside dial tone

Dial the telephone number

Hang up

TO RETRIEVE A CALL HOLDING or RINGING ON AN EXTENSION

From any telephone on the system, Press 4

Dial the extension number where the call is holding or ring on

The held call will now be live

MAKING A CONFERENCE CALL

With first call in progress, press the Conf Softkey at bottom of screen

Dial the second party (either dial inside extension number, or press 8and then

dial telephone number)

When second party answers, press the Conf Softkey at bottom of screen

All parties are connected

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SETTING DO-NOT-DISTURB (DND)

Press the DND button

CALL FORWARDING

To forward your calls to another number

Press the (Settings) Key

Use the (Navigation) Keys to scroll to the left

Select (Call Forward)

In the ALL Field enter the extension or 8+Outside Number

Press Select from Navigation Key

Navigate to On field and press Select

A check mark will indicate on

Press Save Softkey

CHANGING YOUR RING TONE

Press the (Settings) Key

Use the (Navigation) Keys to scroll to the right

Select (Audio)

Scroll down to highlight Ring Tones & Select

Scroll Up or Down to select which tone to use

Press Save Softkey

Press Quit Softkey to return to time/date screen

PAGING

To make an overhead paging announcement

Lift handset

Press Page Programmed Key

Make Announcement

Hang-up

8

QUICK SPEED DIAL CONFIGURATION

A Speed Dial key allows you to dial a specified number with one key press. Speed dial

keys can be used to dial an internal or external number.

Navigate to a non-configured key

Press and hold key until the Speed Dial Edit screen is displayed

In the Label field, enter a label for the key using the dial pad

Press the down navigation key to move to the number field

Enter the internal extension number or 8+Outside number

Press Save Softkey

CHANGE A SPEED DIAL KEY

Press the (Settings) Key

Use the (Navigation) Keys to scroll to the right

Highlight (Dialing)

Use the (Navigation) Keys to scroll down & highlight (Speed Dial Edit)

Select Speed Dial Edit by pressing middle select key on Navigation Key

Using Navigation Key select the type of key you want to edit:

6920 = Left Sotkeys & Bottom Softkeys

6930 = Top Softkeys & Bottom Softkeys

Use the (Navigation) Keys to scroll down to the key you want to edit

In the Label field, enter a label for the key using the dial pad

Press the down navigation key to move to the number field

Enter the internal extension number or 8+Outside number

Press Save Softkey

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VOICEMAIL

INITIALIZING YOUR MAILBOX FOR THE FIRST TIME

1. Lift handset

2. Press the Key

3. When the system says “Enter your password, re-enter your extension

and press #.

4. The system will prompt you to enter a new password (Suggested 5-10

digits)

5. Enter your new password, then press #

➢The system will play back new password

➢Press # to accept

6. The system will prompt you to record your name for the directory

➢At the tone, record your first and last name (callers will hear

this when they dial your name in the company directory)

➢Press # to end recording

7. The system will play back your name

➢Press # to accept

8. The system will play a mailbox introduction

➢Press # if you wish to skip this introduction

9. Press 4 1 1 to access your primary greeting

➢Record your greeting at the tone

➢Press # to end recording

➢After recording, either press 1 to replay, 3 to erase and re-

record, or # to accept your recording

Your mailbox is now setup!

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