Mitel 5220 User manual
USER GUIDE
3300 ICP - 7.0
-i-
Contents
ABOUT YOUR PHONE 1
Using the 5220 IP Phone in Remote Mode 3
About Feature Access Codes 3
For Users on Resilient 3300 ICP Systems 3
TIPS FOR YOUR COMFORT AND SAFETY 4
Don't cradle the handset! 4
Protect your hearing 4
Adjusting the viewing angle 4
CUSTOMIZING YOUR PHONE 5
Ringer Control 5
Handset Receiver Volume Control 5
Speaker Volume Control 5
Display Contrast Control 5
Feature Keys 6
Language Change 6
MAKING AND ANSWERING CALLS 7
Make a call 7
Answer a call 7
Emergency Calls 8
Phonebook 9
Redial 10
Redial - Saved Number 10
Speed Call Keys 11
Speed Call - Personal 12
Handsfree Operation 13
Auto-Answer 14
Group Listen 14
-ii-
CALL HANDLING 15
Hold 15
Transfer 15
Conference 16
Conference Split 16
Add Held 16
Swap 16
Call Forward 17
Call Forward - Remote 18
Call Forward - End Chaining 18
Call Forward - Forced 19
Call Forward - Override 19
Messaging - Advisory 19
Messaging - Callback 20
Messaging - Cancel Callback 21
Messaging - Cancel All Callbacks 21
USING ADVANCED FEATURES 22
Account Codes 22
Attendant Call Hold - Remote Retrieve 22
Call Park 23
Call Pickup 24
Campon 24
Do Not Disturb 24
Override 25
Paging 25
Direct Paging 26
Reminder 27
Headset Operation 27
Headset Operation (with Feature Control Switch) 28
Music 28
Group Paging / Meet Me Answer 29
Trunk Flash 29
Record a Call 30
Hot Desking 31
Call History 32
Tag Call 33
-iii-
USING THE LINE INTERFACE MODULE 34
Making and Answering Calls Using the Analog key 35
Making and Answering Calls Using the Failover Mode 36
-1-
ABOUT YOUR PHONE
The MITEL NETWORKS 5220IP phone has ten fixed-function keys
(SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL,
SPEAKER, MICROPHONE, , ), three softkeys, and 14 personal keys
with built-in status indicators. The personal key on the bottom right is
always your Prime Line; the remaining personal keys can be programmed
as:
zFeature keys (for example, Swap). You can program feature keys from
your phone or using the Desktop Tool. Your administrator can also
program feature keys.
zSpeed Call keys. You can program speed call keys from your phone, or
using the Desktop Tool.
zLine Appearances. Only the administrator can program line appearances.
Note: For more information on the Desktop Tool, talk to your system
administrator.
Your phone also features display-assisted selection of features, on-hook
dialing, and a large Message Indicator.
Note: When using the SuperKey, press Cancel to back up one menu level.
-2-
1. Display
2. Message Waiting Indicator
3. Softkeys
4. Fixed-Function Keys
5. Volume Control
6. Programmable Feature Keys
-3-
IMPORTANT NOTE FOR HEADSET USERS:
Mitel Networks Headsets with Feature Control Switch must be installed in the
dedicated headset jack (the jack nearest the front of the set). Installation
will disable your handset microphone. Disconnecting the headset at the jack
or at the quick-disconnect plug restores handset operation.
Telephone status indicators
Using the 5220 IP Phone in Remote Mode
Remote Mode allows the 5220 IP Phone to be used in the home or in other
locations away from the office. For information on how to program the 5220
IP Phone for remote operation, refer to the Remote IP Phones Guide
available at www.mitel.com
About Feature Access Codes
Use of some features requires dialing access codes. The codes are flexible
and may be different than those in this guide. Ask your Administrator for a
list of codes you should use.
For Users on Resilient 3300 ICP Systems
If durin
g
a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
and there is a change in the operation of some keys and features on your
phone. Normal operation resumes when your phone switches back to the
primary system. If your phone is idle and switched to the secondary system,
you'll see a flashin
g
rectan
g
le on the display. The rectan
g
le remains until the
switch to the primary system is complete.
When line is the indicator is
Idle Off
Busy On
Ringing Flashing slowly
On hold at your phone Flashing rapidly
On hold at another phone
Flashing slow on/fast off
-4-
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
Protect your hearing
Your phone has a control for ad
j
ustin
g
the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.
Adjusting the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your phone for better viewing:
1. Press the release tabs on thes sides of the stand.
2. Hinge the two front hooks and snap the two back hooks of the stand into
either the upper or lower notches on the back of the phone.
-5-
CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the phone is ringing:
zPress , .
To adjust the Ringer Pitch while the phone is idle:
1. Press SUPERKEY.
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press the Yes softkey.
4. Press the Yes softkey.
5. Press , .
6. Press SUPERKEY.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
zPress , .
Speaker Volume Control
To adjust the Speaker Volume when making an on-hook call or when
listening to background music:
zPress , .
Display Contrast Control
To adjust the Display Contrast while your phone is idle:
z,.
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