Mitel 5300 Series User manual
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Quick Start Guide–Mitel 5300 Series
All of your phone’s features and settings will be managed through the phone itself and through our intuitive, online customer portal
called Hosted IP. An account has been created for you upon purchase in which you will receive an activation email instructing you to set
your password. Once activated, you can login to the portal at https://hostedipphonesystem.net/ to view and manage your system and
features.
This quick start guide is designed to provide you with a brief overview of the system.
Action Keys
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Voicemail LightDate/Time
Display
Information Area
Display
Microphone
Key Page and Navigation Buons
Phone Key Pad
Action Keys
So Keys
Programmable Keys
Memory Keys
Speaker
Volume/Ring Volume/
Scroll
Speakerphone
Cancel
Transfer &
Conference
Seings
Hold
Mute
Redial
Voicemail
Activating Your Phone
Press the Activate so key and enter your extension and PIN, then press Enter or the #key.
Making Calls
External Calls
To make an external call, you must dial a 9 + 1 + the number.
Internal Calls
Internal calls can be made by just entering the 3 or 4 digit extension of your colleague.
International Calls
To make calls outside of the United States, dial 9 + 011 + Country Code + City Code + the
phone number of the person you are trying to reach.
Missed Calls
A missed call is designated by an asterisk appearing next to your CALLS sokey:
*CALLS. Scroll through the list to identify the specific missed calls marked with an asterisk.
Recording Your Voicemail Greeting
To record or change your voicemail greeting. Press the Voicemail button on your
phone and enter the temporary 4 -10 Digit passcode provided, and follow the prompts
to record your greeting. Here, you can also reset your passcode.
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Listening to Voicemail Messages
From Your Desk Phone
Press the Voicemail key and follow the prompts.
From Any Phone Outside Your Oce
1. Call your own phone number
2. During your voicemail greeting press * key and follow the prompts.
Accessing the Company Directory
Press the Menu so key on your phone, then select Directory. Here you can search
for employees by typing in their last name. Once the coworker you are trying to reach is
displayed, hit the Dial so key to begin the call.
Using Redial
Press the Redial function key (or the Redial so key). Then, select the number you wish
to call by using the Arrow keys and press the Dial so key.
Placing a Call on Hold
When you are on a call and would like to put someone on hold. Press the red
hold key . This places the call on hold. Take the call o hold by pressing the glowing
Line Appearance key.
Quick Start Guide – Using Your 5300 Series Phone
Transferring a Call
Once on an active call, you can transfer a
call by pressing the Transfer so key. You
will then see Transfer Todisplayed. Dial
the internal or external number (don’t
forget to dial 9 + 1 for an external call) and
press Transfer again. The call will then be
transferred to the appropriate party.
Making a Three-way Call
or Conference Call
Dial the first party’s number, then press the
Transfer & Conference function key twice
(or the Conf so key once). Then dial the
second party and press the Transfer &
Conference function key once (or the Conf
soft key) to join the parties.
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Adjusting Your Phone Display Seings
You can adjust and personalize your phone’s seings by clicking on the blue Seings key.
Here you will see a list of the display features: Text Size, Brightness and Contrast, Screen Saver
and more. To view or adjust any of these seings, simply click on the buon next to the
appropriate category.
Adjusting the Speaker Volume
Press the up arrow or down arrow to adjust the volume of the handset, headset and
speakerphone during a call.
Adjusting the Ringer Volume
Press up arrow or down arrow when the phone is ringing.
Muting a Call
Press the Mute function key to mute the microphone during a call. Then press the Mute
function key again to turn o mute.
NOTE: This command works whether you are using the headset, handset or
speakerphone. When on a call, if your phone is muted and you need to enter command
keys, unmute the microphone to ensure that they transmit properly.
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