Mitel 5300 Series User manual

www.glaciernetworks.net

Quick Start Guide–Mitel 5300 Series

All of your phone’s features and settings will be managed through the phone itself and through our intuitive, online customer portal

called Hosted IP. An account has been created for you upon purchase in which you will receive an activation email instructing you to set

your password. Once activated, you can login to the portal at https://hostedipphonesystem.net/ to view and manage your system and

features.

This quick start guide is designed to provide you with a brief overview of the system.

Action Keys

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Voicemail LightDate/Time

Display

Information Area

Display

Microphone

Key Page and Navigation Buons

Phone Key Pad

Action Keys

So Keys

Programmable Keys

Memory Keys

Speaker

Volume/Ring Volume/

Scroll

Speakerphone

Cancel

Transfer &

Conference

Seings

Hold

Mute

Redial

Voicemail

Activating Your Phone

Press the Activate so key and enter your extension and PIN, then press Enter or the #key.

Making Calls

External Calls

To make an external call, you must dial a 9 + 1 + the number.

Internal Calls

Internal calls can be made by just entering the 3 or 4 digit extension of your colleague.

International Calls

To make calls outside of the United States, dial 9 + 011 + Country Code + City Code + the

phone number of the person you are trying to reach.

Missed Calls

A missed call is designated by an asterisk appearing next to your CALLS sokey:

*CALLS. Scroll through the list to identify the speciﬁc missed calls marked with an asterisk.

Recording Your Voicemail Greeting

To record or change your voicemail greeting. Press the Voicemail button on your

phone and enter the temporary 4 -10 Digit passcode provided, and follow the prompts

to record your greeting. Here, you can also reset your passcode.

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Listening to Voicemail Messages

From Your Desk Phone

Press the Voicemail key and follow the prompts.

From Any Phone Outside Your Oce

1. Call your own phone number

2. During your voicemail greeting press * key and follow the prompts.

Accessing the Company Directory

Press the Menu so key on your phone, then select Directory. Here you can search

for employees by typing in their last name. Once the coworker you are trying to reach is

displayed, hit the Dial so key to begin the call.

Using Redial

Press the Redial function key (or the Redial so key). Then, select the number you wish

to call by using the Arrow keys and press the Dial so key.

Placing a Call on Hold

When you are on a call and would like to put someone on hold. Press the red

hold key . This places the call on hold. Take the call o hold by pressing the glowing

Line Appearance key.

Quick Start Guide – Using Your 5300 Series Phone

Transferring a Call

Once on an active call, you can transfer a

call by pressing the Transfer so key. You

will then see Transfer Todisplayed. Dial

the internal or external number (don’t

forget to dial 9 + 1 for an external call) and

press Transfer again. The call will then be

transferred to the appropriate party.

Making a Three-way Call

or Conference Call

Dial the ﬁrst party’s number, then press the

Transfer & Conference function key twice

(or the Conf so key once). Then dial the

second party and press the Transfer &

Conference function key once (or the Conf

soft key) to join the parties.

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Adjusting Your Phone Display Seings

You can adjust and personalize your phone’s seings by clicking on the blue Seings key.

Here you will see a list of the display features: Text Size, Brightness and Contrast, Screen Saver

and more. To view or adjust any of these seings, simply click on the buon next to the

appropriate category.

Adjusting the Speaker Volume

Press the up arrow or down arrow to adjust the volume of the handset, headset and

speakerphone during a call.

Adjusting the Ringer Volume

Press up arrow or down arrow when the phone is ringing.

Muting a Call

Press the Mute function key to mute the microphone during a call. Then press the Mute

function key again to turn o mute.

NOTE: This command works whether you are using the headset, handset or

speakerphone. When on a call, if your phone is muted and you need to enter command

keys, unmute the microphone to ensure that they transmit properly.

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