Mitel 5207 User manual
USER GUIDE
3300 ICP - 7.0
-i-
Contents
ABOUT YOUR PHONE 1
For Users on Resilient 3300 ICP Systems 3
TIPS FOR YOUR COMFORT AND SAFETY 3
Don't cradle the handset! 3
Protect your hearing 4
Angle the phone for easier viewing 4
CUSTOMIZING YOUR PHONE 5
Ringer Control 5
Handset Receiver Volume Control 5
Speaker Volume Control 5
Display Contrast Control 5
Feature Keys 6
Language Change 6
MAKING AND ANSWERING CALLS 6
Make a call 6
Answer a call 6
Redial 7
Redial - Saved Number 7
Speed Call Keys 8
Speed Call - Personal 9
On-Hook Dialing 9
Auto-Answer 9
Group Listen 10
-ii-
CALL HANDLING 10
Hold 10
Attendant Call Hold - Remote Retrieve 11
Transfer 11
Conference 11
Conference Split 12
Swap 12
Call Forward 13
Call Forward - Remote 14
Call Forward - End Chaining 14
Call Forward - Override 15
Messaging - Advisory 15
Messaging - Callback 15
Messaging - Cancel Callback 16
Messaging - Cancel All Callbacks 16
USING ADVANCED FEATURES 16
Account Codes 16
Call Park 17
Call Pickup 18
Camp-on 18
Do Not Disturb 18
Override 19
Paging 19
Direct Paging 19
Handsfree Operation 20
Headset Operation 21
Headset Operation (with Feature Control Switch) 22
Music 22
Group Paging / Meet Me Answer 23
Trunk Flash 23
Record a Call 24
Hot Desking 25
Tag Call 26
Call History 27
-1-
ABOUT YOUR PHONE
The Mitel 5207 IP phone has ten fixed-function keys ( SUPERKEY,
MESSAGE, HOLD, CANCEL, TRANS/CONF, REDIAL, SPEAKER,
MICROPHONE, , ) and 14 personal keys with built-in status
indicators. The personal key on the bottom right is always your Prime Line;
the remaining personal keys can be programmed as:
zFeature keys (for example, Swap). You can program feature keys using
the Desktop Tool. Your administrator can also program feature keys.
zSpeed Call keys. You can program speed call keys from your phone, or
using the Desktop Tool.
zLine Appearances. Only the administrator can program line appearances.
Note: For more information on the Desktop Tool, talk to your system
administrator.
Your telephone also features display-assisted selection of features, on-hook
dialing, and a large Message Indicator.
Note: When using the SuperKey, press Cancel or SuperKey to back up
one menu level.
-2-
1. Handset
2. Speaker
3. Display
4. Message Waiting Indicator
5. Fixed-Function Keys
6. Volume Control
7. Keypad
8. Programmable Feature Keys
9. Designation Card
-3-
IMPORTANT NOTE FOR HEADSET USERS:
Mitel Headsets with Feature Control Switch must be installed in the
dedicated headset jack (the jack nearest the front of the set). Installation
will disable your handset microphone. Disconnecting the headset at the jack
or at the quick-disconnect plug restores handset operation.
Telephone status indicators
For Users on Resilient 3300 ICP Systems
If durin
g
a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
and there is a change in the operation of some keys and features on your
phone. Normal operation resumes when your phone switches back to the
primary system. If your phone is idle and switched to the secondary system,
you'll see a flashin
g
rectan
g
le on the display. The rectan
g
le remains until the
switch to the primary system is complete.
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
When line is the indicator is
Idle Off
Busy On
Ringing Flashing slowly
On hold at your set Flashing rapidly
On hold at another set Flashing slow on/fast off
-4-
Protect your hearing
Your phone has a control for ad
j
ustin
g
the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.
Angle the phone for easier viewing
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Press the release tabs on thes sides of the stand.
2. Hinge the two front hooks and snap the two back hooks of the stand into
either the upper or lower notches on the back of the phone.
-5-
CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the set is ringing:
zPress , .
To adjust the Ringer Pitch while the set is idle:
1. Press SUPERKEY.
2. Press # until "Ringer Adjust?" appears.
3. Press *. "Adjust Pitch?" appears.
4. Press * for Yes.
5. Press , to adjust pitch.
6. Press # to save pitch level. "Adjust Volume?" appears.
7. Press * for Yes.
8. Press , to adjust volume level.
9. Press # to save volume level.
0. Press SUPERKEY.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
zPress , .
Speaker Volume Control
To adjust the Speaker Volume when making an on-hook call or when
listening to background music:
zPress , .
Display Contrast Control
To adjust the Display Contrast while your set is idle:
zPress , .
-6-
Feature Keys
To display information about a key:
1. Press SUPERKEY.
2. Press a personal key.
3. Press SUPERKEY.
Language Change
To change the display language:
1. Press SUPERKEY.
2. Press # until "Language?" appears.
3. Press * for Yes.
4. Press * to change language.
5. Press # until the desired language appears.
6. Press * to save your selection.
MAKING AND ANSWERING CALLS
Make a call
1. Lift the handset.
2. If you want to use a Non-Prime Line, press a Line Appearance key.
3. Dial the number,
-OR-
Press a Speed Call key
-OR-
Press REDIAL.
Answer a call
zLift the handset.
-OR-
Press the flashing Line appearance key and lift the handset.
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