Mitel 5201 User manual

USER GUIDE

SX-200 ICP - 1.0

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Contents

ABOUT YOUR PHONE 1

TIPS FOR YOUR COMFORT AND SAFETY 2

Don't cradle the handset! 2

Protect your hearing 2

CUSTOMIZING YOUR PHONE 3

Ringer Control 3

Handset Receiver Volume Control 3

MAKING AND ANSWERING CALLS 3

Make a Call 3

Answer a Call 3

Redial 3

CALL HANDLING 4

Hold 4

Transfer 4

Conference 4

Broker's Call 5

Call Forward 5

Call Forward - I'm Here 6

Messaging - Callback 6

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USING ADVANCED FEATURES 7

Account Codes 7

Callback 7

Call Park 8

Call Pickup 8

Call Park - Destination Phone 9

Campon 9

Do Not Disturb 9

Override 9

Paging - PA 10

Paging - Direct 10

Paging - All Set 10

Paging - Group 10

Intercom 11

Reminder 11

Reminder - Multiple 12

Phonebook 12

Door Opener 13

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ABOUT YOUR PHONE

The MITEL NETWORKS 5201 IP PHONE has five fixed-function keys ( HOLD,

MESSAGE, TRANS/CONF, , ) and a Message indicator.

1. Handset

2. Speaker

3. Volume Control

4. Message Waiting Indicator

5. Function Keys

6. Keypad

Telephone status indicators

Line Status Indicator Meaning

Idle Off

Busy On

Ringing Flashing slowly

On hold at your phone Flashing rapidly

On hold at another phone Flashing slow on/fast off

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bout Feature Access Codes

Use of some features requires dialing access codes. The codes are flexible

and may be different than those in this guide. Ask your Administrator for a

list of codes you should use.

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort,

especially if you cradle the handset between your ear and shoulder. If you

use your phone a lot, you may find it more comfortable to use a headset.

See the section on headset usage elsewhere in this guide for more

information.

Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver or

headset. Because continuous exposure to loud sounds can contribute to

hearing loss, keep the volume at a moderate level.

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CUSTOMIZING YOUR PHONE

Ringer Control

To adjust the Ringer Volume while the phone is ringing:

zPress or .

To adjust the ringer pitch:

1. Lift the handset.

2. Dial 02.

3. Dial 33.

4. Press or .

5. Hang up.

Handset Receiver Volume Control

To adjust the Handset Receiver Volume when you are using the

handset:

zPress or .

MAKING AND ANSWERING CALLS

Make a Call

1. Lift the handset.

2. Dial the number.

Answer a Call

zLift the handset.

Redial

To redial the last number that you manually dialed:

1. Lift the handset.

2. Dial 30.

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CALL HANDLING

Hold

To place a call on Hold:

zPress HOLD.

To retrieve a call from Hold:

zPress HOLD.

To retrieve a call that has been placed on Hold at another extension:

1. Lift the handset.

2. Dial 23.

3. Dial the number of the extension that placed the call on Hold.

Transfer

To Transfer an active call:

1. Press TRANS/CONF.

2. Dial the number of the third party.

3. Do one of the following:

To complete the Transfer, hang up.

To announce the Transfer, wait for an answer, consult, and hang up.

To cancel the Transfer, press TRANS/CONF.

Conference

To form a Conference when a two-party call is already in place, or to

add another party to an existing Conference:

1. Press TRANS/CONF.

2. Dial the number of the next party.

3. Wait for an answer.

4. Press TRANS/CONF.

To leave a Conference:

zHang up.

-5-

Broker's Call

To call another party when you are in an established two-party call:

1. Press TRANS/CONF.

2. Dial the number.

To alternate between the two parties:

zPress TRANS/CONF.

Call Forward

To program and activate Call Forward:

1. Lift the handset.

2. Do one of the following:

To redirect internal calls, dial 04.

To redirect external calls, dial 05.

To redirect both internal and external calls, dial 03.

3. Do one of the following:

To redirect all calls, press 1.

To redirect calls when your telephone is busy, press 2.

To redirect calls when you don't answer, press 3.

To redirect calls when your telephone is busy or when you don't

answer, press 4.

4. Dial the destination number.

5. Hang up.

To cancel Call Forward:

1. Lift the handset.

2. Do one of the following:

To cancel the redirect of internal calls, dial 04.

To cancel the redirect of external calls, dial 05.

To cancel the redirect of both internal and external calls, dial 03.

3. Hang up.

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Call Forward - I'm Here

To forward calls from a remote extension to your current location:

1. Lift the handset.

2. Dial 06.

3. Dial the number of the remote extension.

4. Hang up.

To cancel Call Forward - I'm Here from the extension that set the

remote forwarding:

1. Lift the handset.

2. Dial 07.

3. Dial the extension of the remote extension.

4. Hang up.

To cancel Call Forward - I'm Here from the extension that was

forwarding:

1. Lift the handset.

2. Dial 03.

3. Hang up.

Messaging - Callback

To leave a Callback Message on a telephone when you hear busy or

ringback tone:

zPress MESSAGE.

To respond to a Message Waiting condition on your telephone:

1. Lift the handset.

2. Press MESSAGE.

A call is placed to the message sender (voice mail system or extension user)

that left the oldest message.

If the extension is busy or the user does not answer, you can send the user

a Callback message by pressing the MESSAGE key again. This cancels the

Callback message on your extension.

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