Mitel 200 User manual

USER GUIDE

FOR

MITEL 200 ICP PHONE ANE VOICEMAIL SYSTEM

Rev. 4/04

TO ANSWER AN INCOMING CALL

☎Lift handset of ringing telephone

☎Press flashing line button

TO PLACE AN OUTGOING CALL

☎Dial outside access code [9]

☎Dial number you wish to call

TO PLACE AN INTERNAL CALL

☎Dial extension number

☎Leave a message or Call Back

TO PLACE A CALL ON HOLD

☎With a call on the line, press HOLD

To reconnect with caller:

☎Press the flashing line button

TO PICK UP A CALL ON HOLD AT ANOTHER

EXTENSION

☎Lift handset or press SPEAKER

☎Press HOLD PICKUP

☎Dial extension number where caller is on hold

TO PICK UP A CALL RINGING AT ANOTHER

EXTENSION

☎Lift handset or press Speaker

☎Press RING PICKUP

☎Dial extension number of ringing telephone

TO PICK UP A CALL RINGING IN A GROUP

☎Lift handset

☎Press PICKUP

TO TRANSFER A CALL

☎With a call on the line, press Trans/Conf

☎Dial destination extension number

☎Announce call (if desired)

☎Hang up to transfer call

☎Press Cancel to cancel the transfer

TO TRANSFER TO VOICEMAIL

☎With a call on the line, press Transfer To Voicemail

☎Dial mailbox number

☎Hang up

TO PLACE YOUR PHONE IN DO-NOT-DISTURB

☎Press the Do Not Disturb button

(The line appearance for the key turns on)

TO CANCEL

☎Press the Do Not Disturb button

(The line appearance for the key turns off)

TO CONFERENCE A CALL

☎With a call on the line, press Trans/Conf

☎Dial second party (internal or external)

☎Press Trans/Conf to bring all parties together

Use the following options during the conference:

Trans/Conf to add callers

Split to split conference

Trade to switch between split callers

Trans/Conf to bring all callers back to conference

TO INITIATE A CALLBACK

☎If you dial an extension and receive a busy signal or

no answer, press Call Back*

(This will initiate a callback and the system will ring your extension

when the busy extension is free or the non-answered extension

has been used. After you pick up your ringing telephone, the

system will call the extension you wanted to call back.)

*Does not work when the phone is forward to VM

TO RECORD A CALL

☎While on a call, press Call Record

☎The call will become a new message in your mailbox

TO PAGE

☎Lift the handset

☎Press *48 (Group #, a 2 digit code), then 3

☎Announce the page

☎Press the hook before hanging up

TO PROGRAM SPEED DIAL

☎Press SUPERKEY

☎Press No

☎Press Yes for Personal Keys

☎Select Key to Program

☎Press Change

☎Press Speed Call

☎Press Yes

☎Dial [9] and the telephone number or dial extension

number

☎Press Save

TO FORWARD YOUR TELEPHONE

☎Without picking up the handset, press SUPERKEY

☎Press More

☎Press Forwarding

Follow screen prompts:

Busy

No Answer

Busy/No Answer

Always

To Me

ADDITIONAL SUPERKEY OPTIONS

Reminder – Function as an alarm clock

Advisory Msg. - Allows you to leave an advisory

message on your phone for internal callers. (Under

messaging)

Music - Turns background music on/off

DND – Do Not Disturb

Ringer Adjust - Sets pitch and volume of your phone by

following prompts and using volume arrows on your phone

Language - Allows you to change prompts to Spanish,

French, or English

SETTING UP YOUR VOICEMAIL BOX

Press VOICEMAIL button

Press *, then dial your voicemail number

Enter 1111 (which is your temporary password)

Press 1to continue

The voicemail system will:

1. Prompt you to change your password

(You can not use 9, *, or #)

2. Prompt you to record your name

(Press 1 to accept, 2 to review, or 3 to re-record)

3. Prompt you to record a greeting

(Press 1 to accept, 2 to review or 3 to re-record)

4. Define Personal Callback Numbers

(Follow the prompts for setting up your cell phone,

pager and fax number is apply)

SAMPLE GREETINGS:

You have reached the voicemail box of ______________. I’m

sorry I missed your call. Please leave your name and number,

and I will return your call as soon as possible.

Hi! This is _______________ with _________________.

I’m sorry I missed your call. Please leave a message and

I will call back as soon as I can. Or dial zero for the

operator. Thank you.

VOICE MAIL

TO ACCESS VOICE MAIL (If message light is on):

•Press MSG button

•Enter password

TO ACCESS VOICE MAIL (If message light is off):

•Press VOICEMAIL button

•Enter password

TO ACCESS VOICE MAIL (At a different desk):

•Press VOICEMAIL button

•Press *and enter mailbox number

•Enter password

TO ACCESS VOICE MAIL (If away from office):

•Call

•When greeting starts, press *and enter mailbox number

•Enter password

Main Menu

7Play Play your message(s)

6 Make Record and send message

9Send & Exit Send a message and exit

0Transfer to 0 Transfer to the Operator

#Auto Attendant Transfer to Auto Attendant

*Cancel Leave the system

8User Options See 8User Options

7Playing Your Messages

7Play Again Repeat the message just played

2 Answer Send a respond to the person who

sent the message (see Send Menu)

4Give Send the message to another

mailbox (see Send Menu)

5Keep Save the message and play the

next message if any

3 Discard Delete the message just played

and play the next message if any. (Discard message

cannot be recovered)

1Pause Stop the message being played –

press any key to resume

6Play Envelope Tell who the message was from

and when it was sent.

8Next Message Skip ahead to next message

#Fast Forward Skip forward in the message 5

seconds, then resume play

*Rewind Back up the message 5 seconds, then

resume play

6Making and Sending Messages

Enter destination mailbox number

9Directory

*Delete incorrect mailbox

#To end destination, then record message

The following options also apply

Send Menu

9Send Send your message to the destination mailbox

7Review Listen to the message you just recorded

3Discard & rerecord Replace the recorded message

with a new one

2Append Add to your recorded message

6Message Addressing Options See Message Options

Message Options

8Urgent - Place this message first in the destination mailbox

2Confidential - Prevent the receiver of your message from

forwarding it

7Receipt - Request notification that your message has been

listened to

9Exit Message Addressing Options - Exit the options

User Options

2 Message Notification or Personal Callback #’s

Voicemail will call you with new messages

1 for Message Notification

2 for Personal Callback #’s

2 for Cell (Dial 9 plus phone number)

3 for Fax

7 for Pager

4Greetings Record your permanent greeting

6Name Record your name

7Passcode Change your passcode

5Distribution List Set up and send message to more than

one mailbox at a time

Enter List number from 05-09

1 Add mailboxes to the group

2 Review mailboxes in the group

3 Delete mailboxes from the group

4 Name the group number

* Exit to the main menu

8Temporary Greeting Record a greeting lasting only a

specific number of days from 1 to 99; the temporary greeting

expires at midnight of the last day specified. When the

temporary greeting expires, the caller hears the permanent

greeting.

3Memo Record a message for yourself

9Exit User

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