Mitel 5212/5224 User manual

USER GUIDE

3300 ICP 7.0

-i-

Contents

ABOUT YOUR PHONE 1

Elements of Your Phone 4

Selecting Menu Options 7

Using Your IP Phone in Remote Mode 7

About Feature Access Codes 7

For Users on Resilient 3300 ICP Systems 8

5224 IP Phone Line Interface Module 8

TIPS FOR YOUR COMFORT AND SAFETY 8

Don't cradle the handset! 8

Protect your hearing 9

Adjust the viewing angle 9

CUSTOMIZING YOUR 5212/5224 IP PHONE 10

Ringer Control 10

Handset Receiver Volume Control 10

Speaker Volume Control 11

Display Contrast Control 11

Feature Keys 12

Language Change 13

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MAKING AND ANSWERING CALLS 13

Make a call 13

Answer a call 13

Emergency Calls 14

Phonebook (5224 IP Phone only) 16

Redial 16

Speed Call Keys 17

Speed Call 18

Handsfree Operation 19

Auto 20

Group Listen 20

CALL HANDLING 21

Hold 21

Mute 21

Transfer 22

Conference 22

Conference Split 22

Add Held (5224 IP Phone only) 23

Swap 23

Call Forward 24

Call Forward - Remote (I'm Here) 26

Call Forward - End Chaining 27

Call Forward - Forced (5224 IP Phone only) 27

Call Forward - Override 27

Messaging - Advisory 28

Messaging - Callback 29

Messaging - Cancel Callback 30

Messaging - Cancel All Callbacks 30

-iii-

USING ADVANCED FEATURES 31

Account Codes 31

Attendant Call Hold - Remote Retrieve 31

Call Park 32

Call Pickup 33

Campon 33

Do Not Disturb 33

Override 34

Paging 34

Direct Paging 34

Direct Paging - Handsfree Answerback Enabled 35

Direct Paging - Handsfree Answerback Disabled 37

Reminder (5224 IP Phone only) 38

Headset Operation 39

Headset Operation (with Feature Control Switch) 40

Music 41

Group Paging / Meet Me Answer 42

Trunk Flash 42

Record a Call 43

Hot Desking 44

Tag Call 46

Call History 47

Night Answer 49

Release 50

Mobile Extension 50

USING THE LINE INTERFACE MODULE (5224 IP PHONE ONLY) 50

LINE INTERFACE MODULE MODE 51

FAILOVER MODE 53

EMERGENCY CALLS 53

-1-

ABOUT YOUR PHONE

The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode

telephones that provide voice communication over an IP network. Each

features a back-lit liquid crystal display (LCD) screen, display-assisted

access to features, on-hook dialing and off-hook voice announce with

handsfree answerback, and a large ring/message indicator. The 5212 IP

Phone offers 12 programmable keys, and the 5224 IP Phone offers 24

programmable keys for one-touch feature access. Both phones provide ten

fixed feature keys for convenient access to features such as Conferencing,

Redial, and many customizable user settings. The 5212 and 5224 IP Phones

support Mitel Call Control (MiNet) protocols and session initiated protocols

(SIP). The 5224 IP Phone also supports modules such as the Line Interface

Module, 5310 IP Conference Unit, and the 12 and 48 Buttom Programmable

Key Modules. The 5224 IP Phone can be used as an ACD Agent Phone or a

Teleworker phone.

The personal key on the bottom left is always your Prime Line; the

remaining personal keys can be programmed as:

zFeature keys (for example, Swap). You can program feature keys from

your phone, or using the Desktop Tool. Your administrator can also

program feature keys.

zSpeed Call keys. You can program speed call keys from your phone, or

using the Desktop Tool.

zLine Appearances. Only the administrator can program line appearances.

Note: For more information on the Desktop Tool, talk to your system

administrator.

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The 5212 IP Phone

-3-

The 5224 IP Phone

-4-

Elements of Your Phone

Feature Function

1 Display Provides a two–line, 20–character liquid crystal

display (LCD) viewing area that assists you in

selecting and using phone features, accessing your

voice mail, and identifying callers. When you are

using the Superkey menu interface, prompts and

feature information appear on the display screen. For

information on selecting menu options with or

without softkeys, see "Selecting Menu Options"

elsewhere in this guide.

2 Softkeys (5224 IP

Phone only) Context-sensitive keys change depending on the

modes of the operation and the menu currently

displayed. Softkeys enable you to easily view and

select a variety of features.

3 Ring/Message

Indicator Flashes to signal an incoming call and to indicate a

message waiting in your voice mailbox.

4 Volume, Speaker

and Mute Controls Provide the following audio control capability:

z(UP) and (DOWN) provide volume

control for the ringer, handset, and handsfree

speakers.

z(SPEAKER) enables and disables Handsfree

mode.

z(MUTE) enables Mute, which allows you to

temporarily turn your phone's handset, headset

or handsfree microphone off during a call.

-5-

Feature Function

5 Fixed Function Keys Give you access to the following phone functions:

z(SUPERKEY) : provides access to menus for

your phone's additional features. Note : When

navi

atin

throu

h Superkey menu options, press

(CANCEL) or (SUPERKEY) to back up

one menu level.

z(CANCEL) : ends a call when pressed during

the call, and, when you are programming the

phone, eliminates any input and returns to the

previous menu level.

z(REDIAL) : calls the last number dialed.

z(HOLD) : places the current call on hold.

z(TRANS/CONF) : initiates a call transfer or

establishes a three–party conference call.

z(MESSAGE) : provides access to your voice

mailbox and flashes to notify you of messages

waiting in your voice mailbox. Note : The

Ring/Message indicator also flashes when

messages are waiting.

6 Keypad Use to dial.

7 Programmable

Personal Keys and

Designation Card

Provides 12 keys that can be programmed as speed

call keys, feature keys, or line appearance keys,

according to your communication needs. Personal

keys have status indicators. On a 5224 IP Phone, the

bottom right personal key is always your Prime Line

key. On the 5212 IP Phone, the bottom left personal

keys is always your Prime Line key. The bottom left

personal key is always your Prime Line key. Write

the name (speed call, feature or line appearance) of

the Personal keys that you program on the

designation card (use the side of the card with the

textboxes provided). Use the slot behind the plastic

cover at the bottom of the phone to remove/insert

the designation card.

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