Mitel 5320 User manual
Q u i c k R e f e r e n c e G u i d e
Mitel 5320 Quick Reference Sheet
What Do These Keys Do?
Softkeys (3)
Top left beside display. Used to select/activate
a feature that appears in the display. These
keys are unlabelled because they will do
different things at different times
UP/DOWN Arrow Keys:
Used to turn volume of caller up & down when
on a call and to adjust the ringer volume.
Speaker:
Used to activate/deactivate loudspeaker.
Mute:
Enables Mute, for phone’s handset, headset or
hands-free microphone.
Menu:
Used for programming Personal keys and
accessing various features.
Cancel:
Used to cancel your last action.
Redail:
Used to redial the last external number you
dialled.
Hold:
Used to hold calls (not used for transfer).
Trans/Conf:
Used for enquiry, transfer and conference calls.
Message:
Used to send and receive messages.
Personal Keys (7)
These keys may be programmed as LINE,
GROUP, STATUS, SPEEDCALL or FEATURE
keys, however the bottom Left key on your
home page is your prime key and cannot be
changed-this is your extension.
Navigation Page Keys:
Used to display additional pages of information,
back and next key.
Q u i c k R e f e r e n c e G u i d e
User Information
To specify User Information: Press Menu Key, press Settings key, select User
Information, select Edit Name, enter your name, select Save, Select Edit Number, enter
your extension number, select Save, select Save, press Settings key.
Answering Calls
To answer a call you may pick up the handset and/or press the flashing key or press
[SPEAKER]
Internal:
Single ring, prime key flashes, pick up handset, or press
flashing key, or press [SPEAKER]. Display shows who is
calling you before you answer.
External:
Double ring, prime or line key flashes, pick up handset or
press [SPEAKER] and/or press flashing key.
Calls Forwarded to You:
Display shows “from XXXX”, answer as above.
Call Waiting –What Can You Do (Only Available if Programmed on Feature Keys)
While on a call, you hear call waiting tone, you can either hang up and take the waiting
call or press [TRADE] - this holds your current call and brings the waiting call through
Press [TRADE] again to hold the new call and reconnect to your original call
Someone Answer That Phone
Group Pick up:
Lift handset and press PICK UP feature key or *6
To answer any ringing extension
Dial **6 plus the ringing extension number.
Need To Make A Call
Operator Call
Dial 0
Making Internal/Network Calls
Dial the Extension Number you require.
Making External Calls
Dial 9and the required telephone number or
Dial System Speedcall code XXXX or
Press [PHONEBOOK] to look-up internal & system
speedial numbers or
Dial Personal Speedcall code: *1(00-09) or
Press [REDIAL] key for Last Number Redial.
Q u i c k R e f e r e n c e G u i d e
Hold on I’ll Find Out
To hold a call press the [HOLD] key.
To retrieve a held call press the fast flashing line key.
What Is Their Extension Number?
Press “PHONEBOOK”, use dialpad to display first few letters of the name you want to
look up, press “LOOK UP”, use “NEXT” if required and when the correct name appears
in the screen press the “CALL” key.
I’ll Put You Through
To make an enquiry/transfer a call: press [TRANS/CONF] (caller is automatically
held), dial required extension number, wait for answer if necessary and hang up to
transfer the call - or press [CANCEL] to return to original call.
Let’s Speak To… As Well
Setting up an outgoing conference:
With a call in progress, press
[TRANS/CONF], dial the next person, when they
answer, speak privately if required, and when ready,
press [TRANS/CONF] again - a conference
is established.
Repeat above steps to add additional parties to the
conference (maximum of 8).
Setting up an Incoming
Conference:
With a call in progress, your second line is flashing,
press [TRANS/CONF] , select second line to
answer call and speak privately, press “ADD HELD”
softkey, then select first line that was held, a 3 party
conference is now established.
To add a further incoming call to your conference,
press HOLD , then select incoming line key,
press HOLD , select original line key (flashing
quickly) press “ADD HELD”, press second line
flashing, you have a 4 party conference.
Q u i c k R e f e r e n c e G u i d e
Can’t Get Through
If the extension you are calling is busy or there is no answer:
Press [MESSAGE] and hang up - their message lamp will begin to flash immediately or
Press CALLBACK feature key or Dial 6and hang up.
When the extension is free or is next used an automatic callback will take place or
Press “WAIT” and do not hang up - the busy extension will hear call waiting tone and can
swap to your call, or when they hang up their telephone will ring.
Message Light Is Flashing
Press [MESSAGE], press “YES”, the name of the caller is shown, press “MORE” for
date and time, and press “CALL” to be connected.
Going Somewhere
Calls may be forwarded immediately, when you are busy or if you don’t answer and may
be switched on or off using the [SETTINGS] and following the prompts, or by dialling
feature access codes shown.
ALWAYS
*81 + destination, forwards all calls to destination
B-INT
*83 + destination, forwards internal calls if you are busy
B-EXT
*84 + destination, forwards external calls if you are busy
B-INT/EXT
*85 + destination, forwards all calls if you are busy
NA-INT
*86 + destination, forwards internal calls on no answer
NA-EXT
*87 + destination, forwards external calls on no answer
NA-INT/EXT
*88 + destination, forwards all calls on no answer
To CANCEL dial above code without dialling the destination.
Q u i c k R e f e r e n c e G u i d e
Secretarial Service
This facility allows the Secretary to control the call forwarding facility from his/her phone.
A DSS/BLF key may be programmed for manager’s phone.
To activate Secretarial Service (from SEC phone) dial *82 plus Manager’s extension
number or press pre-programmed key.
To cancel Secretarial Service (from SEC phone) dial #82 plus Manager’s extension
number or press pre-programmed key.
Programming Personal Keys
Personal Keys may be programmed as SPEEDCALL or FEATURE keys.
Press MENU key, press SETTINGS, press PROGRAMMABLE KEYS,
Press the Personal Key to be programmed, press “View Features”, use the Page
Navigation Keys, to move through features list.
To program an external number or internal extension key, use feature “SpeedCall”, press
“Edit Number”, enter 9 + Tel. Number or Extension Number, press “Save”, select “Edit
Label” and enter Name for key, press “Save” and “Save” again, press “Close” to exit.
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