Mitel 700 User manual
Mitel 600/700 DECT Phone
Messaging and Alerting
Applications
USER GUIDE
NOTICE
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Mitel 600/700 DECT Phone Messaging and Alerting Applications
User Guide
Release 9.1 - February 2024
,Trademark of Mitel Networks Corporation
©Copyright 2024, Mitel Networks Corporation
All rights reserved
1
Mitel 600/700 SIP-DECT Phone Messaging and Alerting Applications
Introduction................................................................................................ 2
Other Documentation ..........................................................................2
Safety Instructions ..............................................................................2
Notes on Authorization and Licences .................................................2
Message Types ..................................................................................3
Message Options ........................................................................... 4
Menu: Text messages.................................................................... 5
Menu: Info ...................................................................................... 6
Receiving Text Messages / Jobs ............................................................... 7
Message Pop-up Window ...................................................................7
Key Behaviour ....................................................................................7
Audible Indicators ...............................................................................8
Visual Indicators .................................................................................9
Visual Indicator with Info Box ..............................................................10
Message Window Re-pop-up .............................................................10
Confirmation of a Text Message .........................................................12
Confirmation of a Job ..........................................................................12
Normal Job..................................................................................... 12
Urgent Job...................................................................................... 13
Receiving Confirmation Messages .....................................................14
Receiving Information Messages ........................................................15
Menu: Inbox / Jobs (Lists) ...................................................................16
Sending Text Messages / Jobs ................................................................. 18
Message Editor ...................................................................................19
Text Editor...................................................................................... 19
Address Editor................................................................................ 19
Menu: Outbox (List) ............................................................................20
Menu: Use last text .............................................................................21
Menu: Pre-defined messages .............................................................22
Creating a Pre-defined Message ................................................... 22
Sending a Pre-defined Message.................................................... 23
Using the Options Menu ............................................................................ 24
Setting Options for Messages Receipt ...................................................... 27
Menu: Overwrite .................................................................................27
Menu: Melodies (for Message Receipt) ..............................................27
Menu: Volume (for Message Receipt) ................................................28
Message List Access through Programmed Keys..................................... 30
Special Functions ...................................................................................... 31
Locating Alert ......................................................................................31
Locating Menu ....................................................................................31
Querying locating data on the DECT Phone.................................. 32
Programming locating access on a key ......................................... 32
Call-back Function / Paging ................................................................32
Sending a Paging Message ........................................................... 33
Mitel 600/700 SIP-DECT Phone Messaging and Alerting Applications
2
Receiving a Paging Message / Call-back ...................................... 33
Personal directory Entries as vCards .................................................34
Activating vCard Reception ........................................................... 35
Sending vCards ............................................................................. 35
Receiving vCards........................................................................... 36
Switching the DECT Phone On/Off ........................................................... 37
DECT PHONE MESSAGING
AND ALERTING
Mitel 600/700 DECT Phone Messaging and Alerting Applications
2
INTRODUCTION
Your SIP-DECT solution supports message and alarm
solutions. Message and alarm management is possible by
connecting external alarm servers or by using the basic
functions of the OpenMobility Integrated Messaging & Alerting
service (OM IMA). In addition, the system can be equipped
with the OpenMobility Locating application (OML) which
enables DECT phone location based on the DECT base
stations that the DECT phone uses.
The Mitel 600/700 series of DECT phones provide features for
handling messages. They are particularly suitable for use with
these Mitel applications.
OTHER DOCUMENTATION
This user guide describes the special messaging features of
the Mitel 600/700 DECT phone series and how to use them.
For basic information on DECT phone operation, please see
the:
•Mitel 600 series DECT Phone User Guide
•Mitel 700 series DECT Phone User Guide
SAFETY INSTRUCTIONS
Please note the safety instructions included with the device.
Please read these safety instructions first before using your
DECT phone.
NOTES ON AUTHORIZATION AND LICENCES
Sending and receiving of text messages and tasks is subject
to licensing and also depends on user permission. This means
that not every subscriber in a DECT system can use these
3
Introduction
features automatically. Ask your system administrator which
particular features are enabled for your DECT phone.
Sending text messages to a FAX gateway or to an SMS
gateway (for GSM phones) also requires additional
applications available on the communications system. Sending
text messages to an e-Mail gateway is possible without
additional applications.
MESSAGE TYPES
Messages can be managed by an integrated data processing
of your communications system or by an external application
(server). All supported message types are described below,
however, available message types depend on the application.
Messages sent by the DECT phone are identified as normal
or urgent, and furthermore in text messages and jobs. Text
messages require no or basic confirmation from the sender.
Jobs are messages containing tasks. They must be confirmed
as “read”, “accepted” and – in case of urgent jobs – as “done”.
In addition, an application can send information messages
(e.g., news ticker), alarm messages, and messages to locate
a person.
MESSAGE TYPE SENT FROM ... ACKNOWLEDGMENT
BY RECEIVER/
CONFIRMATION TO
SENDER
Text message as info
(e.g. news ticker)
Alarm server No / No
Text messages with
low priority (e.g.,
confirmation
message)
Alarm server Yes / No
Mitel 600/700 DECT Phone Messaging and Alerting Applications
4
MESSAGE OPTIONS
Messages can contain options when sent from the alarm
server. Options include settings for melody, volume, ringer,
vibrator, or display color, as well as options to disconnect a call,
initiate a callback, or suppress in-band signaling.
The following tables shows all message options. Note that
message options overwrite the respective DECT handset local
settings when the message is received.
Normal text
messages (normal
priority)
Alarm server
and/or other
DECT phone* or
as fax*, SMS*,
email*
Yes / No
Urgent text
messages (high
priority)
Alarm server
and/or other
DECT phone*
Yes / Yes
Alarm message Alarm server Yes* / Yes*
Normal jobs (normal
priority)
Alarm server and
or other DECT
phone*
Yes / Yes
Urgent jobs (high
priority)
Alarm server
and/or other
DECT phone*
Yes / Yes
Alarm job Alarm server Yes / Yes
Locating alert Alarm server Yes / Yes
*Dependant on system configuration. Fax, SMS (email): features must be
supported by an external messaging / alarm application. Email is supported
by the internal message / alarm application.
OPTION ATTRIBUTE DESCRIPTION
melody Overwrites DECT phone melody setting.
MESSAGE TYPE SENT FROM ... ACKNOWLEDGMENT
BY RECEIVER/
CONFIRMATION TO
SENDER
5
Introduction
MENU: TEXT MESSAGES
Messages are saved and managed in a separate DECT phone
menu. To open this menu, do the following:
With the DECT phone idle, briefly press the key. Navigate
to the Text messages menu option and press Ok. The
following options are available:
•New message: to create new messages
•Use last text: to make further use of the last message and
recipient
•Outbox: shows the sent messages / jobs list
•Inbox: shows the received messages list
•Jobs: shows jobs not-yet-completed list
volume Overwrites DECT phone volume setting.
ringerTone Overwrites DECT phone “use ringer”
setting.
increasingVol Overwrites DECT phone “increasing
volume” setting.
vibraCall Overwrites DECT phone “vibration”
setting.
noInband Overwrites DECT phone “In-band new
message signalization” setting.
disconnectCall Automatically disconnects a call when the
message is received at the DECT phone.
autoCallback Establishes an automatic callback from
the message recipient’s DECT phone to a
phone number.
textColour (R,G, B) Text colour for the message.
bgColour (R,G, B) Background colour of the message.
OPTION ATTRIBUTE DESCRIPTION
Mitel 600/700 DECT Phone Messaging and Alerting Applications
6
•Pre-defined messages: shows the pre-defined messages
list
•Message options: lists message options, including
options to configure ringing melodies and volume for
received messages
The access to some of these lists and entries can be
programmed on a key.
MENU: INFO
You can access new text messages and jobs through the Inbox
/ Jobs lists and also through the Info menu. To open the Info
menu, do one of the following:
• Press the left navigation key (delivery setting)
• Press the key and select Info
• Press the programmed key
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