Miracle-Ear Miracle-EarENERGY 5 IN Sync User manual

Miracle-EarENERGY™

5/4/3/2 IN Sync™

User Manual

www.miracle-ear.com

21025087 Rev 1

2 3

CONTENT

Welcome........................................................... 3

Your hearing aids ............................................ 4

Daily use ........................................................... 8

Telephone and streaming............................ 16

Maintenance and care.................................. 17

Storage and transportation ......................... 18

Warranty and service.................................... 20

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WELCOME

Thank you for choosing Miracle-Ear®hearing aids to help you live life

to the fullest. We’re excited to be on this journey with you.

This manual, along with support from your Hearing Care Professional

will help you learn to become familiar with your hearing aids and

experience a greater quality of life.

Your hearing aid may not look exactly like the illustrations

shown within this manual.

CAUTION

It is important to read the Regulatory & Safety Information

and User Manual thoroughly and completely. Follow the

safety information to avoid damage or injury.

Fully charge your hearing aids before using the ﬁrst time.

This manual describes all optional features that your hearing

aids may or may not have. Conﬁrm which options are valid

for your hearing aids.

Miracle-Ear®

User Manuals

4 5

YOUR HEARING AIDS

Instrument type

Miracle-EarENERGY™Custom IN Sync Hearing Aids

A lithium-ion rechargeable battery is built into your hearing

aid. This enables easy charging with the MECHARGE™series

of chargers.

Wireless functionality enables advanced audiological features

and synchronization between your hearing aids.

Bluetooth®low energy®technology is integrated and allows

for easy data exchange with your smartphone including audio

streaming when supported.

*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and

any use of such marks by WS Audiology Denmark A/S is under license. Other

trademarks and trade names are those of their respective owners.

**iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the US

and other countries.

Getting to know your hearing aids

We recommend you familiarize yourself with your new hearing aids.

Try using the hearing aid controls in hand to make it easier to use the

controls while wearing them.

Trouble pressing the controls of your hearing aids?

Ask your Hearing Care Professional about available

accessories for your hearing aids.

Components and names

➊Push button

➋Microphone opening

➌Vent

➌

➋

➊

6 7

Hearing programs

Your Hearing Care Professional can set custom programs for your

hearing aids. Discuss the programs that best meet your lifestyle

needs so they can create custom hearing programs for you.

Read more in section “Changing the hearing program.”

Features

The tinnitus therapy feature generates a sound to

distract you from your tinnitus.

Pushbutton function L R

Press brieﬂy:

Program up

Volume up

Volume down

Tinnitus therapy signal level up

Tinnitus therapy signal level down

TV stream on/off

Press for about 2seconds:

Program up

Volume up

Volume down

Tinnitus therapy signal level up

Tinnitus therapy signal level down

TV stream on/off

Activate/deactivate airplane mode

Press for more than 3seconds:

Standby/turn on

L=Left, R=Right

The app or a remote control can also be used to control

many of these functions.

8 9

DAILY USE

To assure comfort and ease of use of your hearing aids, they are

equipped with an onboard control feature or can be controlled with

an app. The Miracle-Ear®App is available on your app store.

Removing a hearing aid:

• Push lightly on the back of your ear to loosen

the hearing aid.

• Grip the hearing aid in the earcanal with

two ﬁngers and pull it carefully out.

Clean and dry your hearing aids

after usage.

CAUTION

Risk of injury!

Insert the ear piece carefully and

not too deeply into the ear.

It may be helpful to insert the right hearing

aid with the right hand and the left hearing aid

with the left hand.

If you have trouble inserting the earpiece, use the other

hand to gently pull your earlobe downwards. This opens

the ear canal and eases insertion.

Inserting and removing the hearing aids

Your hearing aids have been ﬁne-tuned for your right and left ear.

The labeling on the hearing aids indicates the side:

X “R”=rightear

X “L”= leftear

Inserting a hearing aid:

Carefully push the hearing aid

into the earcanal.

• Twist it slightly until it sits well.

• Open and close your mouth

to avoid accumulation of air in

the earcanal.

10 11

Turning on and off

The following options are available to turn your

hearing aids on and off.

Via Charger: Charger must be connected to the

power supply.

X Turn On:

• Take the instrument out of the charger.

• The startup melody will play in your hearing aids.

• Default volume and hearing program are set.

X Turn Off:

• Place the hearing aids in the charger

X Turning off/on push button:

• Press and hold the push button on

the hearing aid for 10 seconds.

CAUTION

Risk of injury!

X In very rare cases the ear piece could remain in your ear

when removing the hearing aid. If this happens, have the

ear piece removed by a medical professional.

Switching to standby mode

Standby mode mutes the hearing aids but does not turn them off.

Switch to standby mode using a remote control or the app.

• Settings return to previous when coming out of standby mode

Switch to standby mode using charger.

• Turn hearing aids off and on again by placing in charger until

one or more orange LEDs light up.

• Settings return to default when coming out of standby mode.

12 13

Adjusting the volume

Your hearing aids automatically adjust the volume to your situation.

To change hearing program manually, use a remote control

option.

An optional signal can indicate the volume change. Once the

maximum or minimum volume has been reached, you may hear

a signal tone.

Changing hearing programs

Your hearing aids automatically adjust based on the listening

situation, environment and surroundings.

Your hearing aids may also have several hearing programs set by

your hearing care professional to allow you to change the sound,

if needed.

To change the hearing program manually, use a remote control

option.

An optional signal tone can indicate the program change. Default

volume is applied.

Additional optional controls may be available for your hearing aids.

Please discuss with your hearing care professional.

Charging tips

How often should I charge my hearing aids?

We recommend charging your hearing aids every night, even if

the power cell is not empty. This ensures you’ll be fully charged at

the start of each day.

How long does charging take?

A full charging cycle takes about 4 hours (+/- 10 min)

After 30 minutes, it is possible to use your hearing aids up to

6 hours.

Charging times vary due to use and age of power cell.

What if I forget to charge my hearing aids?

Your hearing aids will automatically switch off when the power cell

is empty. Charge the hearing aids as soon as possible.

Hearing aids which have not been charged for over 6 months may

be damaged due to unrecoverable deep-discharge of the power

cell. This will require repair or replacement.

Can I use another cord or charger block if I lose mine?

Only use charger cables and blocks provided with your charger.

Hearing aids may not charge properly, and charger may

malfunction if the correct charger components aren’t used.

Contact your Hearing Care Provider to order replacement parts.

14 15

Troubleshooting for hearing aid

Problem and possible solutions

Sound is weak.

X Increase the volume.

X Charge the hearing aid.

X Clean or exchange the earpiece.

Hearing aid emits whistling sounds.

X Reinsert the earpiece until it ﬁts securely.

X Decrease the volume.

X Clean or exchange the earpiece.

Sound is distorted.

X Decrease the volume.

X Charge the hearing aid.

X Clean or exchange the earpiece.

Hearing aid emits signal tones.

X Charge the hearing aid.

Hearing aid does not work.

X Turn the hearing aid on.

X Charge the hearing aid. Observe also the status LEDs on

the charger.

Consult your Hearing Care Professional if you encounter further

problems.

WARNING

Risk of improper performance due to interference

X Use of wireless hearing aids directly next to other

electronic equipment should be avoided because it

could result in improper performance. If such use is

necessary, note as to whether your hearing aids and

the other equipment are operating normally.

X If Portable Radio Frequency communications equipment

is used closer than 30 cm (12 inches) from your hearing

aid, degradation of the performance of your hearing

aid could result. If this occurs, move away from the

communications equipment.

16 17

TELEPHONE AND SMARTPHONE USE

Telephone

When using any phone, hold the receiver slightly above your ear.

The hearing aid and phone receiver must be aligned. Turn the

receiver slightly so the ear is not completely covered.

You may prefer speciﬁc settings when using the phone. Ask your

Hearing Care Professional to set a telephone program to select for

frequent use. Use this program whenever you are on the phone.

Audio streaming with iPhone®and Android™

Your hearing aids support both:

• Made for iPhone (MFi)

• Audio Streaming for Hearing Aids (ASHA) – Android

These features allows you to stream phone calls and music directly

to your hearing aids from your smartphone.

Bluetooth®

Your hearing aids are equipped with Bluetooth wireless technology.

Bluetooth enables audio streaming from smartphones and other

devices with appropriate connection through your smartphone.

Bluetooth functionality may be restricted in speciﬁc situations.

MAINTENANCE AND CARE

Follow these guidelines to care for your hearing aids.

Cleaning casing

Your hearing aids have a protective coating, but if not cleaned

regularly, you may damage them or cause personal injury.

X Clean your hearing aids daily with a soft, dry cloth or tissue

X Never use running water or immerse hearing aids in water

X Never apply pressure while cleaning

X Do not use alcohol solvent on the charging contacts

Cleaning earpieces

Cerumen (ear wax) may accumulate on earpieces and affect sound.

Clean all types of earpieces daily:

X After removing from ears, wipe with a soft, dry tissue or cloth to

prevent cerumen becoming dry and hard.

Drying

X To avoid corrosion, use a soft, dry tissue or cloth to wipe off

moisture from the charging contacts or hearing aids before

inserting them in the charger.

Ask about recommended cleaning products and the professional

cleaning schedule to keep your hearing aids in good condition.

18 19

Operating, transport, and storage conditions

The hearing aids operate in the following environmental conditions:

During extended periods of transport and storage, please observe

the following conditions

Operating conditions Discharging Charging

Temperature 0-50°C 32-122°F 10-35°C 50-95°F

Relative humidity 5-93% 5-93%

Atmospheric pressure 700-1060 hPa 700-1060 hPa

Storage Transport

Temperature (recommended) 10-25°C / 50-77°F -20-60°C / -4-140°F

Temperature (maximum range) 10-40°C / 50-104°F -20-60°C / -4-140°F

Relative humidity (recommended) 20-80% 5-90%

Relative humidity (maximum range) 10-80% 5-90%

Atmospheric pressure 700-1060 hPa 700-1060 hPa

STORAGE AND TRANSPORTATION

Short-term storage (days)

X Plug in your charger and place your hearing aids in the charger

Connect the charger to a power supply to ensure they turn off

properly. The remote control and app do not turn off hearing aids

but puts them in standby mode which will still draw some power.

Long-term storage (weeks, months)

X Fully charge the hearing aids

X Insert drying products in the charger before storing

X Place your hearing aids in the unplugged charger

X Plan to charge the hearing aids at least every 6 months to avoid

deep-discharge of the power cell.

Deep-discharged power cells cannot be re-charged and must be

replaced.

NOTE:

X Hearing aids must be charged at least every six months but

recommend charging every three months.

WARNING

Risk of injury, ﬁre or explosion during shipment.

X Ship lithium-ion batteries and hearings aids according to

local regulations.

NOTICE

X Protect your hearing aids from extreme heat. Do not store in

direct sunline.

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