Microsoft Surface Pro Signature Keyboard User manual

Use Surface Pro X Signature Keyboard

Surface Devices

Surface Pro X Signature Keyboard is designed for Surface Pro X to store and charge your Slim

Pen. It features a large glass trackpad, and Alcantara material. Here's how to set it up and use it

with your pen.

Note: Some products might not be available in your country or region.

Get to know Surface Pro X Signature Keyboard

1. Storage tray

2. Surface Slim Pen

3. Keyboard

4. Touchpad

Note: This keyboard is only compatible with Surface Pro X.

Attach your accessories

To see if video captioning is available in your language, select the Closed captions icon after the

video starts.

Set up your keyboard

Use your keyboard to charge and wake up your pen. Here's how:

1. Attach the top of your keyboard to the bottom of your Surface Pro X.

2. Place your pen in the storage tray. Wait for a moment or allow the pen to fully charge.

When you're ready, remove the pen to start writing on your Surface.

When the LED light on your Slim Pen turns amber, place it in the storage tray to charge it. for

more info about the LED light, go to Use Surface Slim Pen.

Connect your Slim Pen to a Surface

There are two ways to automatically connect your Slim Pen to a Surface Pro X. Here's how:

Place your pen in the storage tray of a Surface Pro X Signature Keyboard, then remove

it.

Use Swift Connect to automatically connect your Slim Pen. To do this, simply write on

the screen with your pen. A setup experience will appear and help you customize your

pen.

You can also pair your device using Bluetooth. Here's how:

1. Select Start > Settings > Devices >Add Bluetooth or other device > Bluetooth .

2. Press and hold the top button of your pen for 5-7 seconds until the LED light flashes

white to turn on Bluetooth pairing mode.

3. Select Surface Slim Pen to pair your pen.

Use the top button

Press the top button of your Slim Pen to launch Microsoft Whiteboard. To customize the top

button shortcuts or change pen settings, select Start > Settings > Devices > Pen & Windows

Ink .

General cleaning recommendations

To keep your Surface looking and working great, use a soft lint-free cloth (microfiber cloths

work great) dampened with a little bit of mild soap and water, or screen wipes. Clean every 3-6

months or whenever needed.

Important: Don't apply liquids directly to your Surface.

Touchscreen care

Scratches, finger grease, dust, chemicals, and ultraviolet light can affect the performance of

your touchscreen. Here are a few things you can do to help protect the screen:

Clean frequently. The Surface touchscreen is coated to make it easier to clean. You

don't need to rub hard to remove fingerprints or oily spots. To clean your screen, use a

screen cleaning wipe or a soft, dry, lint-free cloth. When necessary, you can dampen the

cloth with one of the following: water, isopropyl alcohol (IPA) solution 70% or less, or

eyeglass cleaner. Never use glass cleaner or other chemical cleaners.

Keep it out of the sun. Don't leave your Surface in direct sunlight for a long time.

Ultraviolet light and excessive heat can damage the display.

Keep it covered. Close the cover when you're taking your Surface with you, or if you're

not using it.

Cover and keyboard care

There's not much you need to do to keep the Touch Cover or the Type Cover working its best.

To clean it, wipe with a lint-free cloth dampened in mild soap and water. Don't apply liquids

directly to your Surface or to the cover. Do this often to keep your Touch Cover or Type Cover

looking great.

If the spine or magnetic connections of your cover get dirty or stained, apply a small amount of

isopropyl alcohol (also called rubbing alcohol) to a soft, lint-free cloth to clean.

Alcantara® material care

Some Surface devices and accessories feature spill and absorption-resistant Alcantara®

material.

Regular care

To keep the Alcantara looking good, wipe it with a lint-free white cloth dampened with a mild

soap and water solution or a screen cleaning wipe whenever needed.

Stain removal

If you spill something on the Alcantara material, try to clean it within 30 minutes to help

prevent any stains from setting. Using swirling motions, gently clean with a white lint-free cloth

dampened with soap and water. A simple solution of two parts water to one part mild soap

(like hand soap) will do. Wipe dry using a clean light-colored cloth.

Using disinfectant products on your Surface

Be sure to follow the recommendations in the next section as there are specific cleaners that

are best for certain devices and finishes.

Caution: Do not use disinfectant wipes on any Surface touchscreen.

For info about how to clean the touchscreen, see the Touchscreen care section above.

Here's what we recommend for specific devices and finishes:

Important: Microsoft cannot make a determination of the effectiveness of a given disinfectant

product in fighting pathogens, such as COVID-19. Please refer to your local public health

authority's guidance on how to stay safe from potential infection.

Recommended

cleaning product

Isopropyl

alcohol (IPA)

solution 70%

or less

PDI

Sani-

Cloth®

Plus

Covidien™

Alcohol

Prep pads

CaviWipes™

Total

Solutions®

Disinfectant

Wipes

Surface Laptop Go

(Platinum,

Sandstone and Ice

Blue)

Yes

Surface Laptop ^^

(Black, Cobalt Blue,

and Burgundy)

Yes

Surface Laptop ^^

(Platinum,

Sandstone, and

Blush, Graphite

Gold)

Yes

Surface Pro X

Yes

Surface Pro

Yes

Surface Duo

Yes

Surface Book

Yes

Surface Studio

Yes

Surface Go

Yes

Surface Hub **

Yes

Alcantara® material,

including keyboard

and trackpad (all

colors)

Yes

Surface Headphones

and Surface Earbuds

Yes

Surface mice or

keyboards

Yes

Surface Sleeve

Yes

Surface Pen

Yes

** The information in the table applies for all versions/editions of the Surface Hub Product

Family

^^ Surface Laptops with Alcantara keyboards—please follow the guidance in the Alcantara

Care section

Battery health

All rechargeable batteries wear out eventually. Here's how to get the longest life from your

battery:

Several times a week, let your battery drain below 50% before charging it.

Avoid having your Surface plugged in 24/7.

Store your Surface in a cool, dry room when you're not using it.

For more info about battery health, see Caring for your Surface battery.

For more info about charging, see How to charge Surface.

Power cord care

Power cords, like any other metal wire or cable, can be weakened or damaged if repeatedly

twisted or bent in the same spot. Here are a few things you can do to keep your power cord

from being damaged:

Avoid twisting or pinching your power cord.

Don't wrap your power cord too tightly, especially around the power brick. Instead,

wrap it using loose coils rather than tight angles.

Correct: Cord wrapped loosely

Incorrect: Cord wrapped too tightly

Inspect your power cord regularly, especially where it joins the power brick.

Avoid pulling on the power cord when unplugging your Surface. Gently removing the

connector from the charging connector can help prevent damage to your power cord.

Correct: Unplugging gently

Incorrect: Tugging on cord to unplug

If you find any damage on any part of your Surface charger cords, stop using the cord

and contact us for support options.

For more info about safely cleaning and caring for your Surface, see Safety information.

Troubleshoot your Surface Pen

Surface Devices Surface

Here are some things to try first if your Surface Pen won’t write, open apps, or connect to

Bluetooth.

Check if your Surface Pen is compatible with your Surface. For more info, go to Identify your

Surface Pen and features.

Test your pen by inking, writing, or erasing in OneNote, Sticky Notes, or Fresh Paint. If your

pen works in one of these apps, then the app you want to use may not work with pen.

Open apps and use your Surface with touch. If you can't use your finger on your Surface, go to

Surface touchscreen: Problems with touch. After touch is working, try your pen again.

Check the battery level of your pen. If you've paired your pen you can check this in your

settings. Go to Start > Settings > Devices > Bluetooth & other devices , then find your pen to

see the battery level. If the battery is low or doesn't have power, you may need to change or

charge your battery. For more info, go to Change Surface Pen batteries.

Check your pen settings. To check your cursor, handwriting, and top button settings, go to

Start > Settings > Devices > Pen & Windows Ink . To check your pen pressure settings, open

the Surface app and select the Pen tab to adjust it.

Check the LED light on your pen. If you aren't sure what the LED light on your pen means, go to

the section My pen won't pair with my Surface or The light on my pen is blinking red or doesn't

turn on.

Update your Surface. See Install Surface and Windows updates and Download drivers and

firmware for Surface.

Run the Surface Diagnostic Toolkit.

My pen won't ink

If your pen doesn't ink, here's what you can do:

1. Test the LED light functionality. If the LED light doesn't turn on, this is a power issue.

2. Run Windows Updates or the Surface Diagnostic Toolkit.

3. Restart your Surface, even if it already restarted during Windows Updates.

4. Replace the battery. To learn how, go to Change Surface Pen batteries.

Note: Surface Pen isn't compatible with Surface Laptop Go.

My pen won't pair with my Surface

1. On your pen, press and hold the top button until the LED light blinks to turn on

Bluetooth pairing mode.

2. On your PC, select Start > Settings > Devices > Bluetooth & other devices .

3. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth.

Choose Surface Pen in the list of devices. Follow any other instructions if they appear,

then select Done.

If you don't see your pen in the list of devices, the LED light can help you find the issue. Press

and hold the top button of your pen for 5-7 seconds.

When you press

and hold the top

button

What does it mean?

The LED light

blinks

continuously.

Your pen is receiving power and trying to pair with a device. Restart your

Surface and try pairing it again.

The LED light

blinks for 2-3

seconds.

Your pen is already paired to another nearby Surface.

To fix this, find the other Surface and remove this pen from its Bluetooth

devices list. To remove it, select Start > Settings > Devices > Bluetooth &

other devices .In the list of Blueooth devices, select your pen and remove

it.

Note: Microsoft Classroom Pen 1 and Microsoft Classroom Pen 2 don't support Bluetooth or

pen cap functionality.

The light on my pen is blinking red or doesn't turn on

If the light on your pen is blinking red, you may need to change the battery. For info on how to

replace the batteries in your pen, go to Change Surface Pen batteries.

If the light on your pen doesn't turn on and you can still write on your Surface, the LED light

may be broken.

If light on your pen doesn't turn on and you've replaced the battery, your pen may need to be

replaced. For instructions on how to replace your pen, go to the section, Request a replacement

pen.

Clicking the top button doesn't open the assigned shortcut

If the assigned pen shortcut doesn’t open when you click the top button, the pen might not be

paired with your Surface or might be low on battery.

To see if the pen is paired and to see the battery level, select Start > Settings > Devices >

Bluetooth & other devices . If your pen is paired, go to Start > Settings > Devices > Pen &

Windows Ink to confirm the top button shortcut assignment.

If the battery level is low or is not listed, you may need to replace the battery. For more info, go

to Change the battery in Surface Pen.

You may need to pair the pen with your Surface again after you change the batteries. If the

assigned pen shortcut still doesn’t open when you click the top button or the LED doesn’t turn

on, contact us.

Note: Microsoft Classroom Pen 1 and Microsoft Classroom Pen 2 don't support Bluetooth or 
pen cap functionality. 
 
Clicking or double-clicking the top button doesn't do what I want 
 
Make sure Bluetooth is on and your pen is connected to your Surface. See the section My pen 
won't pair with my Surface for details. You can change your pen shortcuts so the buttons do 
what you want them to. 
1. Go to Start > Settings > Devices > Pen & Windows Ink . 
2. Under Pen shortcuts, select the apps you want your shortcuts to open. 
 
The buttons don't work or the writing is jagged and inaccurate 
 
Try pairing your pen with your Surface again. 
 
The pen tip is broken, lost, or worn out 
 
For more info, see Replace Surface Pen tips. 
 
Request a replacement pen 
 
If you'd like to request a replacement Surface Pen, go to Device service and repair. Sign in with 
your Microsoft account and select a Surface or register a new device. 
Once you select a registered device, you'll see replacement offers based on your warranty 
status and eligibility for exchange. To learn more about the Surface Warranty you can visit 
Surface Warranty Information. 
 
 