McAfee TSA00M005PAA - Total Protection Service User manual

McAfee Total Protection Service

Installation Guide

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form

or by any means without the written permission of McAfee, Inc., or its suppliers or affiliate companies.

TRADEMARK ATTRIBUTIONS

AVERT, EPO, EPOLICY ORCHESTRATOR, FOUNDSTONE, GROUPSHIELD, INTRUSHIELD, LINUXSHIELD, MAX (MCAFEE SECURITYALLIANCE

EXCHANGE), MCAFEE, NETSHIELD, PORTALSHIELD, PREVENTSYS, SECURITYALLIANCE, SITEADVISOR, TOTAL PROTECTION, VIRUSSCAN,

WEBSHIELD are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the US and/or other countries. McAfee Red in

connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property

of their respective owners.

LICENSE INFORMATION

License Agreement

NOTICE TO ALL USERS: CAREFULLY READ THE APPROPRIATE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU PURCHASED,

WHICH SETS FORTH THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE. IF YOU DO NOT KNOW WHICH

TYPE OF LICENSE YOU HAVE ACQUIRED, PLEASE CONSULT THE SALES AND OTHER RELATED LICENSE GRANT OR PURCHASE ORDER DOCUMENTS

THAT ACCOMPANY YOUR SOFTWARE PACKAGING OR THAT YOU HAVE RECEIVED SEPARATELY AS PART OF THE PURCHASE (AS A BOOKLET,

A FILE ON THE PRODUCT CD, OR A FILE AVAILABLE ON THE WEBSITE FROM WHICH YOU DOWNLOADED THE SOFTWARE PACKAGE). IF YOU

DO NOT AGREE TO ALL OF THE TERMS SET FORTH IN THE AGREEMENT, DO NOT INSTALL THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN

THE PRODUCT TO MCAFEE OR THE PLACE OF PURCHASE FOR A FULL REFUND.

License Attributions

Refer to the product Release Notes.

McAfee Total Protection Service Installation Guide2

Contents

Introduction to Total Protection Service................................................5

After you place your order...................................................................5

Merging multiple orders or accounts....................................................5

Installation environment.....................................................................6

Supportedoperatingsystems..........................................................6

RAM requirements..................................................................8

Requirementsforemailprotection......................................................9

Requirements for the email server security application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Advanced network environments.............................................................10

Decidewhethertosetuprelayservers.................................................10

How firewall protection interacts with the Windows firewall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Support for corporate firewalls or proxy servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Terminal server support.............................................................12

Preparing to Install the Client Software...............................................13

Uninstallingactive virusprotectionsoftware....................................................13

Uninstallingactivefirewallsoftware...........................................................13

Configuring your browser...................................................................14

Installingthestandaloneinstallationagent.....................................................14

Installing Total Protection Service......................................................16

Summary of installation methods............................................................16

The standard installation process............................................................17

Requirements for standard installation.................................................17

Sendingan installationURL to users...................................................17

InstallingwithaURL................................................................18

The silent installation process...............................................................18

Requirements for silent installation....................................................19

Installingwithsilentinstallation.......................................................19

Designatinga relay server withVSSETUP...............................................20

VSSETUP parameters...............................................................20

Thepush installation process................................................................21

Considerations for scheduling push installations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3McAfee Total Protection Service Installation Guide

Requirements for push installation....................................................24

Preparing the administrative computer.................................................24

Installing with push installation.......................................................24

Removing the Push Install utility......................................................25

Processes for pre-installed and CD versions....................................................26

About pre-installed trial and full subscriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

When you first turn on the computer..................................................26

Activating the copy of Total Protection Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Purchasing or renewing a full subscription..............................................27

Viewing or creating an account enrollment key..........................................28

Activating your license key afterinstallation.............................................28

Completing the installation..................................................................29

Testing virus protection.............................................................29

Scanningtheclientcomputer.........................................................29

Scanningtheemail Inbox............................................................30

Troubleshooting and support............................................................31

Frequently asked questions.................................................................31

Questions about installation..........................................................31

Questionsabout pre-installedor CDversions............................................32

Error messages...........................................................................33

Errormessagesforinstallation........................................................33

Error messages for pre-installed and CD versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Contacting product support.................................................................36

McAfee Total Protection Service Installation Guide4

Contents

Introduction to Total Protection Service

This guide contains the information required to prepare for and install the McAfee®Total

Protection Service software on client computers.

NOTE: Some types of protection managed by Total Protection Service do not reside as software

on client computers. Therefore, they are not included in this guide. If your purchase included

email protection, the email server security application, or vulnerability scanning, refer to emails

and materials from McAfee for instructions on installing them.

Contents

After you place your order

Installation environment

Advanced network environments

After you place your order

When you place an order for Total Protection Service, you supply an email address, and your

account is associated with that email address. After you submit your order:

1McAfee processes your order.

2You receive three emails.

Contains...This email...

The download URL and instructions for installing the client software, activating

and setting up the protection you purchased, accessing documentation, and

contacting customer support.

Welcome

Instructions for logging on to the McAfee SecurityCenter administrative website

and changing your password. You must use Microsoft Internet Explorer

Logon credentials

(version 6.0 or later) or Mozilla Firefox (version 2.0 or later) to access the

SecurityCenter.

The grant number for the order, which is required for customer support.Grant letter

NOTE: If you purchase Total Protection Service from a McAfee partner who manages security

for you, the partner usually receives these emails. If you have questions about which emails

you should receive, contact the partner.

Merging multiple orders or accounts

If you placed more than one order using different email addresses, you have more than one

Total Protection Service account.

Use this task to merge separate accounts so that all your security information and emails are

sent to a single email address.

5McAfee Total Protection Service Installation Guide

Task

For option definitions, click ?in the interface.

1From your web browser, log on to the SecurityCenter. Login credentials were sent to you

in a Welcome email when you purchased Total Protection Service.

NOTE: You must use Internet Explorer (version 6.0 or later) or Firefox (version 2.0 or later)

to log on to the SecurityCenter.

2On the My Account page, click the Accounts & Keys tab.

3In the Manage Accounts section, select Merge another account.

4Enter the email address and password for the account you want to merge into your main

account, then click Next. The main account is the one that uses the email address where

you want to receive status emails and messages regarding all your subscriptions.

5Verify that the licenses and computers listed for the account are the ones you want to

merge.

6Click Merge Account.

Installation environment

Total Protection Service is designed for Microsoft Windows operating systems running on a PC

platform. The client software installs and runs on computers equipped with:

• An Intel Pentium processor or compatible architecture.

• Microsoft Internet Explorer 6.0 or later.

Check these topics for additional requirements and support guidelines:

•

Supported operating systems

•

RAM requirements

•

Requirements for email protection

•

Requirements for the email server security application

Supported operating systems

Use this table to verify that client computers are running supported operating systems. This

table includes only the types of protection that require installation of a client component.

ProtectionOperating system

Content filteringBrowserVirus and spyware,

firewall

Client computers

XWindows 2000 Professional

with Service Pack 3 or later

XXXWindows XP Home

Windows XP Professional

with Service Pack 2 or later

(32-bit and 64-bit)

Introduction to Total Protection Service

Installation environment

McAfee Total Protection Service Installation Guide6

ProtectionOperating system

Content filteringBrowserVirus and spyware,

firewall

XXXWindows Vista

(32-bit and 64-bit)

XXXWindows 7

(32-bit and 64-bit)

Servers

XWindows 2000 Server

Advanced Server

Small Business Server

with Service Pack 3 or later

XXXWindows 2003 Standard Server

Enterprise Server

Small Business Server

(32-bit and 64-bit)

XXXWindows Server 2008

Standard Server

Enterprise Server

Small Business Server

Essential Business Server

(32-bit and 64-bit)

When upgrading the operating system

If you upgrade the operating system on a client computer (for example, from Windows 2000

to Windows XP) and you want to leave your existing files and programs intact during the

upgrade, you must first uninstall Total Protection Service. You can reinstall it after the upgrade

is complete.

Support for Windows Home Server

A different version of the Total Protection Service client software is being developed for

computers running Microsoft Windows Home Server. Administrators running Windows Home

Server software will have access to the SecurityCenter to download this version, which will allow

the Total Protection Service client software to interact with the Windows Home Server console.

Please note these differences between the two versions of Total Protection Service:

• Installing on computers running Windows Home Server requires a different installation

program than the one described in this guide in order to interact with the Windows Home

Server console.

• Download the installation program from the Utilities page of the SecurityCenter (when the

program becomes available).

• The client software for Windows Home Server supports only virus and spyware protection.

• A separate product guide that describes the installation process and features unique to the

Windows Home Server product will be available from the Help page of the SecurityCenter.

Introduction to Total Protection Service

Installation environment

7McAfee Total Protection Service Installation Guide

• Installation methods described in this guide are not supported installation methods of the

client software on a computer running Windows Home Server.

Operating system support ending

Support for the Windows 2000 operating system is scheduled to end.

Computers running Total Protection Service will still be protected from existing threats, but they

will no longer receive product updates and DAT files updated with protection for the latest

threats.

For more information about support for Windows 2000, visit:

http://www.mcafee.com/us/small/support/customer_service/end_life.html

Notifying users when support ends

By default, Total Protection Service displays notifications on client computers to remind users

that support is ending for their operating system. Notifications appear:

• When upgrades to product components, such as the scanning engine, are scheduled to end

on a specific date or will end within 30 days.

• When updates to detection definition (DAT) files have ended or will end within 30 days.

A policy option determines whether support notifications are displayed. However, notifications

are not displayed for computers running versions of Windows for which support has already

ended.

Use this task to enable or disable automatic notifications.

Task

For option definitions, click ?in the interface.

1From your web browser, log on to the SecurityCenter. Login credentials were sent to you

in a Welcome email when you purchased Total Protection Service.

2On the Policies page, click Add Policy to create a new policy, or click Edit to modify an

existing policy.

3On the Client Settings tab, select or deselect Display support notifications on client

computers.

4Click Save.

RAM requirements

Before installing Total Protection Service, use this table to verify that sufficient RAM is installed

on client computers.

RecommendedMinimum for multiple

types of protection

Minimum for single

type of protection

Operating system

1 GB1 GB512 MBWindows 2000

1 GB1 GB512 MBWindows XP

2 GB1 GB512 MBWindows 2003

2 GB1 GB1 GBWindows Vista

2 GB1 GB1 GBWindows 7

Introduction to Total Protection Service

Installation environment

McAfee Total Protection Service Installation Guide8

RecommendedMinimum for multiple

types of protection

Minimum for single

type of protection

Operating system

2 GB1 GB512 MBWindows Server 2008

2 GB1 GB512 MBOther Servers

NOTE: When calculating the total RAM required, consider the memory requirements of other

software applications running on client computers.

Requirements for email protection

If your subscription includes email protection, be sure your network meets these requirements

to set up and run email protection:

• A dedicated email server, either in-house or hosted by an ISP.

• A company email domain, such as yourdomain.com, with a static IP address.

Instructions for setting up email protection are provided in an email from McAfee and in the

product guide, available on the Help page of the SecurityCenter.

Requirements for the email server security application

If your subscription includes the email server security application, check these lists to verify

that your email server meets or exceeds minimum requirements. Instructions for installing the

email server security application are provided in emails and materials from McAfee.

McAfee GroupShield for Microsoft Exchange Server

Minimum requirements for Microsoft Exchange Server 2007:

• x64 architecture-based processor with EM64T or AMD64 support.

• 2 GB of RAM.

• 740 MB free disk space.

• Microsoft Exchange 2007.

• Internet Explorer 6.0 or later.

• One of these operating systems:

• Microsoft Windows 2003 Server with Service Pack 1 (64-bit).

• Microsoft Windows 2003 R2, Standard or Enterprise Edition (64-bit).

Minimum requirements for Microsoft Exchange Server 2003:

• Intel Pentium or compatible 133MHz processor.

• 256 MB of RAM (512 MB recommended).

• 740 MB free disk space.

• Microsoft Exchange 2003 with Service Pack 1 or later.

• Internet Explorer 5.5 or later.

• One of these operating systems:

• Microsoft Windows 2000 Server with Service Pack 4.

• Microsoft Windows 2000 Advanced Server with Service Pack 4.

• Microsoft Windows Server 2003 Standard Edition (32-bit).

Introduction to Total Protection Service

Installation environment

9McAfee Total Protection Service Installation Guide

• Microsoft Windows Server 2003 Enterprise Edition (32-bit).

Minimum requirements for Microsoft Exchange Server 2000 with Service Pack 3:

• Intel Pentium or compatible 133MHz processor.

• 128 MB of RAM (256 MB recommended).

• 740 MB of free disk space.

• Microsoft Exchange 2000 with Service Pack 3.

• Microsoft Windows 2000 Server with Service Pack 4.

• Internet Explorer 5.5 or later.

McAfee GroupShield for Lotus Domino, Windows edition

Minimum requirement:

• Intel Pentium or compatible 133MHz processor.

• 512 MB of RAM (1 GB recommended).

• Internet Explorer 6.0 or later set as the default browser.

• One of these operating systems:

• Microsoft Windows 2000 or 2003 Server.

• Microsoft Windows 2000 Advanced Server with Service Pack 4 or later.

• Microsoft Windows Server 2003 Enterprise Server with Service Pack 2 or later.

Advanced network environments

A few features might be appropriate to consider before installing Total Protection Service on

networks with certain characteristics.

Check this topicIf your network includes...

Decide whether to set up relay servers

One or more computers without an Internet connection

How firewall protection interacts with the Windows firewall

Computers running the Windows firewall

Support for corporate firewalls or proxy servers

A corporate firewall or proxy server

Terminal server support

Terminal servers or shared computers where the fast user

switching feature is used

Decide whether to set up relay servers

Before installing Total Protection Service, decide whether you want to set up relay servers and

which computers should be relay servers. This affects which installation methods you can use

for these computers.

When to set up relay servers

It is not necessary to set up relay servers. However, you might want to consider designating

one or more computers as relay servers if any computers on your network do not have a direct

connection to the Internet.

Introduction to Total Protection Service

Advanced network environments

McAfee Total Protection Service Installation Guide10

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