McAfee TSA00M005PAA - Total Protection Service User manual

User Guide

McAfee®Total Protection Service

for Microsoft Windows Home Server

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form

or by any means without the written permission of McAfee, Inc., or its suppliers or affiliate companies.

TRADEMARK ATTRIBUTIONS

AVERT, EPO, EPOLICY ORCHESTRATOR, FLASHBOX, FOUNDSTONE, GROUPSHIELD, HERCULES, INTRUSHIELD, INTRUSION INTELLIGENCE,

LINUXSHIELD, MANAGED MAIL PROTECTION, MAX (MCAFEE SECURITYALLIANCE EXCHANGE), MCAFEE, MCAFEE.COM, NETSHIELD,

PORTALSHIELD, PREVENTSYS, PROTECTION-IN-DEPTH STRATEGY, PROTECTIONPILOT, SECURE MESSAGING SERVICE, SECURITYALLIANCE,

SITEADVISOR, THREATSCAN, TOTAL PROTECTION, VIREX, VIRUSSCAN, WEBSHIELD are registered trademarks or trademarks of McAfee, Inc.

and/or its affiliates in the US and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. All other

registered and unregistered trademarks herein are the sole property of their respective owners.

LICENSE INFORMATION

License Agreement

NOTICE TO ALL USERS: CAREFULLY READ THE APPROPRIATE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU PURCHASED, WHICH SETS FORTH THE

GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE. IF YOU DO NOT KNOW WHICH TYPE OF LICENSE YOU HAVE ACQUIRED, PLEASE

CONSULT THE SALES AND OTHER RELATED LICENSE GRANT OR PURCHASE ORDER DOCUMENTS THAT ACCOMPANIES YOUR SOFTWARE PACKAGING OR THAT YOU

HAVE RECEIVED SEPARATELY AS PART OF THE PURCHASE (AS A BOOKLET, A FILE ON THE PRODUCT CD, OR A FILE AVAILABLE ON THE WEB SITE FROM WHICH YOU

DOWNLOADED THE SOFTWARE PACKAGE). IF YOU DO NOT AGREE TO ALL OF THE TERMS SET FORTH IN THE AGREEMENT, DO NOT INSTALL THE SOFTWARE. IF

APPLICABLE, YOU MAY RETURN THE PRODUCT TO MCAFEE OR THE PLACE OF PURCHASE FOR A FULL REFUND.

License Attributions

Refer to the product Release Notes.

Issued February 2008 / Total Protection Service for WHS

Contents

Total Protection Service User Guide 5

What is Total Protection Service? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installing your software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Activating your software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Purchasing or renewing a full subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using the Total Protection Service console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Accessing the features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Checking notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Checking the status of Total Protection Service . . . . . . . . . . . . . . . . . . . . . . . 9

Configuring settings for Total Protection Service . . . . . . . . . . . . . . . . . . . . . . .10

Launching the SecurityCenter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Updating Total Protection Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Scanning for threats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Scanning manually (on-demand scans) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Scheduling scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Managing potentially unwanted program detections . . . . . . . . . . . . . . . . . . . . . . .13

Managing quarantined files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Testing your virus protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Uninstalling and reinstalling Total Protection Service . . . . . . . . . . . . . . . . . . .17

Frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Error messages and notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Index 21

Total Protection Service User Guide Contents

Total Protection Service User Guide

This guide provides basic instructions for using McAfee®Total Protection Service for

WHS to safeguard your Microsoft Windows Home Server against a variety of threats.

What is Total Protection Service?

Installing your software

Using the Total Protection Service console

Launching the SecurityCenter

Updating Total Protection Service

Scanning for threats

Managing potentially unwanted program detections

Managing quarantined files

Troubleshooting

What is Total Protection Service?

Total Protection Service is a comprehensive security management solution that:

Checks for viruses, spyware, unwanted programs, and other potential threats.

Every time a file is accessed on your server, Total Protection Service scans the file

to make sure it is free of viruses and spyware.

Sends security status information for your server to an administrative website that

is unique to your account, known as the McAfee SecurityCenter. You can visit the

SecurityCenter to check detection reports or set up security rules.

Updates itself automatically at regular intervals with the latest versions of

components and detection definition (DAT) files. This ensures that Total Protection

Service is always able to protect you against the latest threats.

Typically, Total Protection Service operates in the background without any interaction

on your part. Occasionally, however, you might need to interact with it. For example,

you might want to schedule a weekly scan of all the files on your server. This guide

explains how to use your basic security features and troubleshoot problems.

Total Protection Service User Guide Total Protection Service User Guide

Installing your software

Optimized for WHS

Total Protection Service is optimized for your WHS multimedia environment. It

continually monitors activity on the server to ensure that scanning operations do not

interfere. When another activity places high demand on the server’s processing

capabilities, Total Protection Service pauses its scan, then resumes it when greater

processing capability becomes available. This means that, for example, a scheduled

scan might take longer than you anticipate, but will never degrade the performance of

another activity, such as viewing a movie.

Installing your software

Total Protection Service is delivered to your server as an add-in.

To install Total Protection Service:

1Click Settings in the upper right corner of the WHS console.

2In the dialog box, click McAfee Total Protection Service.

3Click Add-ins.

4Click the Available tab.

5Click Install.

6When uninstallation is complete, you are notified that you need to close the WHS

console, then restart it.

After installation, a trial period begins. Your copy of Total Protection Service updates

the detection definition (DAT) files used to detect threats. Then the on-access scanning

feature is activated to check all files automatically as you access them, and you can

perform on-demand scans to check all the files on your server for threats. To continue

receiving updates that protect you against new threats or to schedule scans, you need

to activate your copy of Total Protection Service. On or before the end of the trial

period, you must purchase a full subscription to extend protection beyond the trial

period.

Activating your software

Purchasing or renewing a full subscription

Activating your software

Activate your copy of Total Protection Service to continue receiving DAT file updates

that protect against the latest threats. An activated copy checks for updates

automatically at regular intervals and allows you to schedule scans. After activating a

trial version, you will also have an option to purchase a full subscription that extends

protection beyond the trial period.

To activate your software:

1In the Common Tasks area of the Total Protection Service console, select Activate Now.

2Follow the instructions in the Activation wizard to enter information that identifies

your account.

Total Protection Service User Guide Total Protection Service User Guide

Using the Total Protection Service console

Purchasing or renewing a full subscription

Once you have activated a trial of Total Protection Service, you can extend protection

by purchasing a full subscription during the trial period. A full subscription ensures you

continue to receive updates and retain access to features such as on-demand scans

and scheduled scans.

When a full subscription nears expiration, you can renew it to ensure uninterrupted

protection.

To purchase or renew a subscription:

1In the Common Tasks area of the Total Protection Service console, select Buy Now.

2Enter your contact and payment information when prompted.

Using the Total Protection Service console

Total Protection Service provides a centralized interface for accessing and managing

security for your Windows Home Server.

Accessing the features

Checking notifications

Checking the status of Total Protection Service

Configuring settings for Total Protection Service

Note

If your trial or full subscription has expired, Total Protection Service is no longer

protecting your computer against new threats with updated DAT files. When you

attempt to access a feature, a dialog box notifies you that your copy has expired and

offers you the opportunity to purchase or renew a full subscription.

Total Protection Service User Guide Total Protection Service User Guide

Using the Total Protection Service console

Accessing the features

Access Total Protection Service features through the Total Protection Service area of

the WHS console.

To view the Total Protection Service console:

Click McAfee Total Protection at the top of the console window.

Figure 1-1

Use this area of the

console...

To do this...

Common Tasks

Perform common tasks:

Activate or purchase your software (see Activating your

software and Purchasing or renewing a full subscription).

Visit the administrative website for your account (see Launching

the SecurityCenter).

Check for updates to Total Protection Service components and

threat detection files (see Updating Total Protection Service).

Schedule a time for a scan to occur (see Scanning for threats).

Respond to a potentially unwanted program detection (see

Managing potentially unwanted program detections).

View the folder where detected threats are stored (see

Managing quarantined files).

On-Demand Scan

Scan one or more shares on your server (see Scanning for threats).

Status and About

Check the current status of your server and your software’s

components (see Checking the status of Total Protection Service).

Network Health

Check notifications about the health of your system (see Checking

notifications).

Settings

Open the Settings dialog box, where you can schedule a scan or

access Add-Ins to install, uninstall, or reinstall Total Protection

Service (see Scheduling scans, Installing your software, and

Uninstalling and reinstalling Total Protection Service).

Total Protection Service User Guide Total Protection Service User Guide

Using the Total Protection Service console

Checking notifications

Total Protection Service displays important information about your network’s health in

two locations:

Using the Network icon at the top of the console.

In popup messages in the bottom right corner of the screen. These messages

appear on client computers where the notifications feature is enabled.

If the notification feature has been disabled:

Click the WHS icon in the system tray, then select Display Network Health Notifications.

Notification dialog boxes alert you to specific situations. Read each notification carefully

to determine whether you need to respond. Notifications can indicate that:

A threat has been detected, such as a virus or spyware. To view a threat detection

notification, click the yellow Network icon at the top of the console. See Managing

potentially unwanted program detections and Managing quarantined files for

information on responding to detections.

You need to activate your trial (see Activating your software).

Your trial period is expiring (see Purchasing or renewing a full subscription).

Your server is not fully protected due to one of these problems (see Error

messages and notifications):

Threat detection files have not been updated in the last 14 days.

Total Protection Service is not running.

One or more components of Total Protection Service, such as the on-access

scanning or automatic update feature, are not operational.

Checking the status of Total Protection Service

At the top of the status area, Total Protection Service displays your server’s status:

Your server is protected All Total Protection Service components are active and

functioning properly.

Total Protection Service is

performing an update

Total Protection Service is checking the update website for

new versions of components or threat detection files. You

should not disconnect from the Internet or turn off your server

until the update is complete.

Your server is not

protected

Possible causes are:

Threat detection files have not been updated in the last 14

days.

Total Protection Service is not running.

One or more components of Total Protection Service, such

as the on-access scanning or automatic update feature, are

not operational.

See Error messages and notifications for more information.

Total Protection Service User Guide Total Protection Service User Guide

Launching the SecurityCenter

The About area of the Total Protection Service console displays messages to indicate

the status of all components.

Configuring settings for Total Protection Service

Access Total Protection Service settings from the Windows Home Server Settings dialog

box.

To open the Windows Home Server Settings dialog box:

1Click Settings in the upper right corner of the WHS console.

2In the dialog box, click McAfee Total Protection Service.

From the dialog box, you can:

Schedule a scan (see Scheduling scans).

Install, uninstall, and reinstall Total Protection Service (see Installing your software

and Uninstalling and reinstalling Total Protection Service).

Launching the SecurityCenter

Total Protection Service sends security status information for your server to an

administrative website that is unique to your account. You can visit this site, known as

the SecurityCenter, to check detection reports or set up security rules.

To open the SecurityCenter:

In the Common Tasks area of the Total Protection Service console, select Launch

SecurityCenter.

To learn more about the SecurityCenter:

View an audio-based overview of using the SecurityCenter to manage your

computers, available at www.mcafeeasap.com/downloads/index.html?cid=37248.

Get detailed instructions for all SecurityCenter features in the product guide,

available from the SecurityCenter’s Help tab as a printable PDF file or as online help.

Description

Product version The version of your virus and spyware protection software.

Last updated The last date when your server downloaded updated files.

Last checked The last date when your server checked for updated files.

Detection definitions

(DAT file)

The version of the file that defines virus and spyware threats.

Created on The date when your DAT file was created.

Scan engine The version of the component that scans files to check for

threats.

Buffer overflow

protection definitions

The version of the file that defines buffer overflow threats.

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