McAfee MANAGEMENT EDITION 2.5 Service manual

Management Edition

Administrator’s Guide

Version 2.5

this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or

translated into any language in any form or by any means without the written permission of

Networks Associates Technology, Inc., or its suppliers or affiliate companies.

TRADEMARK ATTRIBUTIONS

* ActiveHelp, Bomb Shelter, Building a World of Trust, CipherLink, Clean-Up, Cloaking, CNX,

Compass 7, CyberCop, CyberMedia, Data Security Letter, Discover, Distributed Sniffer System, Dr

Solomon’s, Enterprise Secure Cast, First Aid, ForceField, Gauntlet, GMT, GroupShield, HelpDesk,

Hunter, ISDN Tel/Scope, LM 1, LANGuru, Leading Help Desk Technology, Magic Solutions,

MagicSpy, MagicTree, Magic University, MagicWin, MagicWord, McAfee, McAfee Associates,

MoneyMagic, More Power To You, Multimedia Cloaking, NetCrypto, NetOctopus, NetRoom,

NetScan, Net Shield, NetShield, NetStalker, Net Tools, Network Associates, Network General, Network

Uptime!, NetXRay, Nuts & Bolts, PC Medic, PCNotary, PGP, PGP (Pretty Good Privacy),

PocketScope, Pop-Up, PowerTelnet, Pretty Good Privacy, PrimeSupport, RecoverKey,

RecoverKey-International, ReportMagic, RingFence, Router PM, Safe & Sound, SalesMagic,

SecureCast, Service Level Manager, ServiceMagic, Site Meter, Sniffer, SniffMaster, SniffNet, Stalker,

Statistical Information Retrieval (SIR), SupportMagic, Switch PM, TeleSniffer, TIS, TMach, TMeg,

Total Network Security, Total Network Visibility, Total Service Desk, Total Virus Defense, T-POD,

Trusted Mach, Trusted Mail, Uninstaller, Virex, Virex-PC, Virus Forum, ViruScan, VirusScan,

VShield, WebScan, WebShield, WebSniffer, WebStalker WebWall, and ZAC 2000 are registered

trademarks of Network Associates and/or its affiliates in the US and/or other countries. All

other registered and unregistered trademarks in this document are the sole property of their

respective owners.

LICENSE AGREEMENT

NOTICE TO ALL USERS: FOR THE SPECIFIC TERMS OF YOUR LICENSE TO USE THE

SOFTWARE THAT THIS DOCUMENTATION DESCRIBES, CONSULT THE README.1ST,

LICENSE.TXT, OR OTHER LICENSE DOCUMENT THAT ACCOMPANIES YOUR

SOFTWARE, EITHER AS A TEXT FILE OR AS PART OF THE SOFTWARE PACKAGING. IF

YOU DO NOT AGREE TO ALL OF THE TERMS SET FORTH THEREIN, DO NOT INSTALL

THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE PRODUCT TO THE PLACE OF

PURCHASE FOR A FULL REFUND.

Issued September 1999/Management Edition v2.5.0

Administrator’s Guide iii

Table of Contents

Chapter 1. Introducing the Management Edition Program . . . . . . . . . . 11

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

What is the Management Edition program? . . . . . . . . . . . . . . . . . . . . . . . . . . .11

How does the Management Edition program work? . . . . . . . . . . . . . . . . . . . .11

What comes with the Management Edition program? . . . . . . . . . . . . . . . . . .13

Management Edition program features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

New functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Seamlessly interactive management tools . . . . . . . . . . . . . . . . . . . . . . .17

Automated software distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Real-time virus detection and notification . . . . . . . . . . . . . . . . . . . . . . . .18

Conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

How to contact Network Associates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Network Associates training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Comments and feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Reporting new items for anti-virus data file updates . . . . . . . . . . . . . . .21

International contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Chapter 2. Installing the Management Edition Program . . . . . . . . . . . . 25

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Hardware recommended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Software supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Defining anti-virus domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Installing the Management Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Installation scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Running the Management Console (initial use) . . . . . . . . . . . . . . . . . . . . . . . .36

Installing the master repository . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Installing anti-virus components in the Repository . . . . . . . . . . . . . . . .42

Understanding the Management Console . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Upgrading the Management Edition program . . . . . . . . . . . . . . . . . . . . . . . . .62

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Chapter 3. Creating Anti-virus Domains . . . . . . . . . . . . . . . . . . . . . . . . . 63

Preparing member machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Determining initial setup of machines . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Finding machines in the network view . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Preparing machines with peer networking . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Windows NT machines (trust relationships) . . . . . . . . . . . . . . . . . . . . . .68

Windows 95 and Windows 98 machines (user-level access) . . . . . . . . .70

Windows 95 and Windows 98 machines (share-level access) . . . . . . . .72

Windows for Workgroups 3.11 machines . . . . . . . . . . . . . . . . . . . . . . . .74

Preparing machines without peer networking . . . . . . . . . . . . . . . . . . . . . . . . .75

Windows 3.1 machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Windows NT, Windows 95, or Windows 98 machines . . . . . . . . . . . . . .79

Automating setup via NetWare login scripts . . . . . . . . . . . . . . . . . . . . . .81

Preparing NetWare servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

SECURE CONSOLE command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

AUTOEXEC.NCF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Installation method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Checking rights for Microsoft network domain members . . . . . . . . . . . . . . .84

Assigning a Management Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Adding member machines to an anti-virus domain . . . . . . . . . . . . . . . . . . . .87

Using the drag-and-drop method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Using the Discover method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Choosing your anti-virus software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Selecting anti-virus domain components . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Adding or removing components for all anti-virus domains . . . . . . . . .93

Adding or removing components for non-standard machines . . . . . . .95

Chapter 4. Creating Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Scheduling scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Scheduling similar scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Running on-demand scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Viewing results of on-demand scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

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Table of Contents

Checking virus scan status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Acknowledging virus scan status . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Rescanning the machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Viewing the virus scan status report . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Refreshing the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Setting a warning period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Logging scheduled events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Enabling logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Filtering the log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Refreshing the log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Saving the log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Changing the log appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Chapter 5. Updating Your Anti-virus Software . . . . . . . . . . . . . . . . . . . 123

Installing .DAT and program file updates . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Installing extra .DAT files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Installing .DAT updates and .ZIP files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Installing script, extension .DLL, or setup file updates . . . . . . . . . . . . . . . .132

Forcing updates of invalid external mirrors . . . . . . . . . . . . . . . . . . . . . . . . . .133

Changing anti-virus software versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Changing the version for all anti-virus domains . . . . . . . . . . . . . . . . . .134

Changing the version for individual domains . . . . . . . . . . . . . . . . . . . .135

Changing the version for individual machines . . . . . . . . . . . . . . . . . . .135

Viewing component properties in the Repository . . . . . . . . . . . . . . . . . . . . .136

Removing old versions from the Repository . . . . . . . . . . . . . . . . . . . . . . . . .137

Marking shares as null session shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Choosing an update method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Using the Push On Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Using the Pull Off Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Using the Batch Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Globally applying configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Configuring reboot options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Configuring custom update message options . . . . . . . . . . . . . . . . . . . . . . . .155

Configuring custom tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

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vi Management Edition

Chapter 6. Using the Alert Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Enabling centralized alerting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Enabling centralized alerting for the NetShield program . . . . . . . . . . .161

Enabling centralized alerting for the VirusScan program . . . . . . . . . .162

Configuring alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165

Viewing the Summary page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

Forwarding an alert to a networked computer . . . . . . . . . . . . . . . . . . .167

Sending an alert as a network message . . . . . . . . . . . . . . . . . . . . . . . .170

Sending an alert as an SMTP e-mail message . . . . . . . . . . . . . . . . . . .173

Sending an alert to a pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Sending an alert to a network printer . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Sending an alert as an SNMP network message . . . . . . . . . . . . . . . . . .183

Sending an alert to a DMI console . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186

Launching a program on alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188

Sending an alert as an audible .WAV file . . . . . . . . . . . . . . . . . . . . . . . .190

Logging alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192

Chapter 7. Configuring Complex Domains . . . . . . . . . . . . . . . . . . . . . . 195

Designing anti-virus domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Single office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196

Multiple office, one site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196

Multiple site, one country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Multiple site, international . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Adding anti-virus domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198

Moving machines between anti-virus domains . . . . . . . . . . . . . . . . . . . . . . .199

Deleting machines from anti-virus domains . . . . . . . . . . . . . . . . . . . . . . . . .200

Deleting anti-virus domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

Renaming anti-virus domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

Adding hidden machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204

Adding multiple hidden machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206

Formatting imported browse lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207

Importing browse lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210

Viewing machine properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .211

Organizing machines in an anti-virus domain . . . . . . . . . . . . . . . . . . . . . . . .212

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Chapter 8. Using Mirror and Linked Repositories . . . . . . . . . . . . . . . . 213

Creating mirror repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213

Creating Windows NT mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215

Creating NetWare mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

Assigning different repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221

Configuring mirror repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Configuring Windows NT mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Configuring NetWare mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223

Manually logging in to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227

Promoting mirror repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229

Granting access rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229

Configuring access to Windows NT mirrors . . . . . . . . . . . . . . . . . . . . .229

Configuring access to NetWare mirrors . . . . . . . . . . . . . . . . . . . . . . . .234

Reducing WAN traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235

Using linked repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237

Linking repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238

Listing the Repository contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Filtering the report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Formatting the Repository report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Reporting on the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Formatting the Installation Log report . . . . . . . . . . . . . . . . . . . . . . . . . .243

Chapter 9. Advanced Configuration and Troubleshooting . . . . . . . . . 245

Managing domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245

Managing machines in a non-trusted Windows NT domain . . . . . . . .245

Changing the Management Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246

Running Management Console from another workstation . . . . . . . . .248

Securing anti-virus domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .249

Collecting diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252

Viewing items in the console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .253

Discovering machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .253

Viewing machine comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .254

Expanding and collapsing the member machines view . . . . . . . . . . .255

Removing managed machines from the network view . . . . . . . . . . . . .255

Finding machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255

Refreshing the Name Provider view . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

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viii Management Edition

Installing components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258

Diagnosing installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258

Submitting batch updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259

Installing anti-virus components to different directories . . . . . . . . . . .261

Customizing installation options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .263

Removing the Management Edition program . . . . . . . . . . . . . . . . . . . .264

Changing machine configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .266

Making machines non-standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .266

Making non-standard machines standard . . . . . . . . . . . . . . . . . . . . . . .268

Recovering deleted items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .268

Recovering deleted machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .268

Recovering the Name Provider database . . . . . . . . . . . . . . . . . . . . . . .269

Appendix A. Using the AUTOINST Utility . . . . . . . . . . . . . . . . . . . . . . . 271

Appendix B. Using MCScript to Update Your Script Files . . . . . . . . . . 273

Determining when to edit your MCSCRIPT.INI files . . . . . . . . . . . . . . . . . . . .273

Defining MCScript files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273

Specifying [ID] keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275

Specifying [Inclusions] keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

Specifying [ExcludedComponents] keys . . . . . . . . . . . . . . . . . . . . . . . .277

Specifying [ParentComponents] keys . . . . . . . . . . . . . . . . . . . . . . . . . .278

Specifying [ExtensionDLLs] keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278

Specifying [Commands] keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279

Editing MCScript files for versions or languages . . . . . . . . . . . . . . . . . . . . .281

Understanding MCScript commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282

File system commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282

Program Manager commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284

Private profile commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286

Miscellaneous commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .288

Registry commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

Service control commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295

Flow control statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296

NetWare file manipulation commands . . . . . . . . . . . . . . . . . . . . . . . . . .297

NetWare operating system commands . . . . . . . . . . . . . . . . . . . . . . . . .298

NetWare miscellaneous commands . . . . . . . . . . . . . . . . . . . . . . . . . . . .298

Administrator’s Guide ix

Table of Contents

Understanding Management Edition macros . . . . . . . . . . . . . . . . . . . . . . . . .299

Directory macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299

File transfer macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299

Miscellaneous macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300

Embedding AutoRepo scriptlets in MCSCRIPT.INI . . . . . . . . . . . . . . . . . . . .300

Understanding AutoRepo commands . . . . . . . . . . . . . . . . . . . . . . . . . .301

Getting support for customized scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302

Appendix C. Network Associates Support Services . . . . . . . . . . . . . . 303

Adding value to your Network Associates product . . . . . . . . . . . . . . . . . . . .303

PrimeSupport options for corporate customers . . . . . . . . . . . . . . . . . .303

Ordering a corporate PrimeSupport plan . . . . . . . . . . . . . . . . . . . . . . .306

PrimeSupport options for home users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .308

How to reach international home user support . . . . . . . . . . . . . . . . . . .309

Ordering a PrimeSupport plan for home users . . . . . . . . . . . . . . . . . . .310

Network Associates consulting and training . . . . . . . . . . . . . . . . . . . . . . . . .311

Professional Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .311

Total Education Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .312

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

Table of Contents

x Management Edition

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