M-Spa Premium 2019 User manual

2019 Premium Concept Elite Service Manual

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After-sales Service Manual

Elite, Premium, Concept Spa

(EU,UK,SW)

Oriental Recreational Products (Shanghai) Co., Ltd.

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2019 Premium Concept Elite Service Manual

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Chapter 1 After-sales Service Center Operation and Warranty Policy

1.1 After-sales Service Center Set-up

ORPC authorizes After-sales service center in each specified country, region or territory. ORPC requests its service

center have necessary staff, equipment and facilities to ensure effective, professional and cost-saving warranty

services provided to MSpa customers. The service center must be eligible for the following requirements:

1.1.1 Have a service telephone or hotline number for customers to call for warranty services or product related

inquiries. The service number must keep in service during work days and normal business hours.

1.1.2 The service center must have dedicated staff - customer service representatives or technician to answer

phone calls, product inquiries or any other warranty related questions.

1.1.3 Provide a properly sized warehouse to store MSpa spare parts and returned defective parts from

customers.

1.1.4 Have a workshop to test and repair defective spas that defects cannot be solved by telephone service.

Repair service must be under valid warranty period.

1.1.5 Have necessary equipment or tools for a service engineer to carry out the warranty services efficiently.

1.1.6 Set up service procedures to guide and monitor service staffs’ daily service activities, include answering

customers’ phone calls, providing the service, recording service details, and filling in the service report.

1.2 Obligations of the After-sales Service Center

As an ORPC authorized After-sales service center, it is responsible to take care of all after-sales service related jobs

for MSpa customers in the specific territory at its own cost:

1.2.1 Listen to and answer customers’ phone calls, inquiries, or warranty claims in a timely, polite and

professional way

1.2.2 Verify warranty claims; decide if it’s valid or not according to the warranty policy by ORPC.

1.2.3 Provide technical services by phone to solve simple warranty issues that are not required of returning

product for testing and repair.

1.2.4 Test and repair the returned warranty spa products and ship back or return the repaired units.

1.2.5 Deliver replacement spare parts to customers if the spa is under warranty, and if customers are willing and

capable of repairing the spa by themselves.

1.2.6 Record and summary service details by filling in the service report. ORPC requires after service center to

submit the summary reports regularly for technical analysis and warranty re-verification purposes. The

service report should include the following:

Model Number

Serial Number

Customer Name & Contact Information

Purchase Date

Claim Date

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Defect Description

Defective Part Name

Repaired or Replaced Part Name and Quantity

Warranty Service Period

Photocopy of Customers’ Purchase Invoice

Photo of Defective Spa/Part etc.

1.2.7 For any serious quality problems or special warranty issues, the after-service center MUST report to ORPC

for approval or confirmation.

1.2.8 Manage spare parts inventory effectively, do stock checking regularly and submit the stock inventory

list/Consumption report to ORPC monthly.

1.2.9 Mspa service partner/distributor shall prepare monthly warranty service report in ORPC’s template and submit to

ORPC’s After-sales service department on every second Monday of the following month.

1.3 ORPC Warranty Policy

ORPC provides warranty for MSpa bubble spa products against defects in materials or workmanship under proper

usage and maintenance.

1.3.1 Warranty for Distributors/Importers

MSpa distributors and importers are entitled to manufacturer's warranty from the date of product arrival at the

destination port. ORPC/MSpa is only responsible for providing parts, but not services or any labor costs.

Warranty Items:

Mspa Model: C-MO049,C-MO069;

E-BA049,E-RE049,E-BL069,P-MB049,P-MB069,P-SH069,P-CA049,P-CA069,P-EX049,P-EX069,P-TU049,P-

TU069

Warranty Period:

Fifteen(15) months ( including three(3) months of storage period ) for the Premium/Elite/Mono series spa

pool

Fifteen(15) months ( including three(3) months of storage period ) for the electric part

Twenty-seven (27) months ( including three(3) months of storage period ) for the Premium Tuscany Rigid

wall

Nine(9) months ( including three(3) months of storage period ) for other spa components like inflatable

bladder, spa cover, and other non-electric part

Warranty Starting Date: MSpa distributor/importer warranty starts from the product arrival date at the destination.

1.3.2 Warranty for Consumers

Consumers are entitled to standard consumer warranty from the date of purchase. During the standard consumer

warranty, ORPC/MSpa will only provide parts to carry out the warranty repair. The distributor/importer is responsible

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for all the other costs, including but not limited to labor cost, shipping, and other service related cost. Under all

circumstances, it is the importer/distributor’s responsibilities to honor the consumer warranty.

Warranty Items:

Mspa Model: :C-MO049,C-MO069;

E-BA049,E-RE049,E-BL069,P-MB049,P-MB069,P-SH069,P-CA049,P-CA069,P-EX049,P-EX069,P-TU049,P-

TU069

Standard Consumer Warranty Period:

Twelve(12) months for the spa pool

Twelve(12) months for the electric part

Twenty-four (24) months for the Premium Tuscany Rigid wall

Six (6) months for other spa components like inflatable bladder, spa cover, and other non-electric part

Warranty Starting Date: End customer warranty starts from the date of purchase. Standard consumer warranty

applies ONLY to the original MSpa owners.

1.4 ORPC Warranty Obligations to Distributors/Importers

As the manufacturer, ORPC provides sufficient support to the authorized After-sales service center to carry out the

warranty service by the following activities:

1.4.1 Provide free spare part to the After-sales service center for valid distributor warranty claims.

1.4.2 Provide and update the service manual and other technical documents regularly. Provide training on warranty

policies, procedures, and other technical service issues.

1.4.3 Provide daily technical support to solve warranty problems effectively and smoothly through email or phone

calls.

1.4.4 Provide technical service training at Shanghai headquarter upon After-sales service center’s requests.

1.4.5 Collect, summarize and analyze the regional/territory service reports for future improvements in regards to

product quality or service.

Chapter 2. Important Information and Tips for Using Spa Products

2.1 Heating Effect -Temperature Increasing Rate or Speed

For 220-240V 50Hz Spa (EU Standard)

For 2-4 person bubble spa, the heat increasing rate is about 1.5-2.5 ℃/hour. To get a better heat increasing result, put

on spa inflatable bladder and top lid when the heater is on.

For 6-person bubble spa, due to larger water capacity, the heat increasing rate is lower at 1.2-1.8 ℃/hour.

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Heat Preservation Mat is helpful to reduce heat loss from the bottom and it provides better heat insulation results

together with the inflatable bladder in use. It is recommended to have the MSpa heat preservation mats in between the

SPA and ground. Consumers can also apply similar mat which is made of foam material or other material with heat

insulation function.

It’s only possible to set up and leave the spa at an outside temperature lower than 4°C as long as the spa has a

constant water temperature guaranteed at above 4°C. The spa can be used under low-temperature

environment and temperature down to maximum -10°C ONLY if it is set up properly to ensure no frozen water

inside control box, pipes or spa pool.

2.2 Filter Cartridge

MSpa filter cartridge –Item No. B0301964/B0302860 is suitable for all Mspa bubble spa products.

2.3 Inflate and Deflate the Spa (For Premium/Elite series only)

Note:

Check before inflation whether the manometer cap is screwed up tight on the valve of the pool

body. If not, please tighten and then inflate. After inflation, the manometer cannot be removed,

otherwise, air will be released.

When the Yellow section is pushed out, the Spa inflation is completed. You can fill the Spa with water.

After water filling is completed. Check air pressure once again to ensure the manometer reaches

Green section. Always ensure the manometer is on Green section at use.

If the White section of the manometer appears, the spa is over inflated. Rotate the valve cap counter

clockwise, have the air released till the Green section is pushed out, then tighten it clockwise.

To avoid over inflation caused by warm weather or sunshine when leaving spa for weeks inflated and

filled with water in temperature higher than 20°C (68°F), please release some air to make sure the

manometer is always on Yellow section.

Spa Deflation

1. Unscrew the manometer cap on the spa pool to deflate the spa.

2. Once the deflation is completed, screw the cap back.

Stop pressing bubble button and turn the knob back to <OFF>

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2.4 Avoid Air Leakage from Spa Liner Split or Tiny Holes Due to Over-inflation (For

Premium/Elite series only)

2.5 Try to Repair the Tiny Holes or Split on Spa Liner Instead of Replacing a New Spa Liner

For pool liner air leakage caused by tiny holes or splits, it is suggested to first try to repair with glue and PVC

swatches provided in the repair kit. You can also order repair swatches from the spare part list.

With the repair material, most pin holes and splits can be repaired easily within 10 minutes.

Spa Tub and Air Bladder Repair

Use the enclosed repair patch to repair any puncture:

1. Clean and dry the area to be repaired thoroughly

2. Apply the glue to the PVC patch and quickly attach it onto the damaged surface

3. Smooth the surface to remove any air bubbles and allow it dry for 5-10 minutes

NOTE: Glue is not included. Aquaseal & Stormsure glue is recommended for PVC inflatable items.

Glue physical and technical information:

2.6 Using Spa in the Cold Weather

It’s only possible to set up and leave the spa in the environment of an outside temperature of less than 4°C as long as

the spa has a constant water temperature guaranteed over 4°C. Spa can only be used for temperature down to

maximum -10°C if it is properly set up to make sure no frozen water inside control box, pipes and spa pool.

Standard accessories(Except P-SH069 & E-BL069):

Ensure to ask customers to test the spa pool air pressure with manometer. Testing air pressure

is very critical during the installation process, because any air leakage, pool liner splits due to

over inflation are not covered by the ORPC/MSpa warranty. It is important to advise customers

to watch the MSpa DVD or follow the instruction manual carefully to check and test the air

pressure every single time before inflating or using the spa.

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B9300109N/B9300492N Heat Preservation Mat is helpful to avoid heat loss from the bottom

and it provides better heat insulation results.

Inflatable bladder provides better heat preservation and rain outflow.

2.7 Temperature issue

If customer asks about temperature display on the control panel cannot reach to the set temperature of 42℃

(Maximum) and it indicates 38℃, 39℃, 40℃and 41℃, we may explain to the consumer that it is normal to show a

minor difference from the actual temperature to the rate displays on the control panel. It’s normal with a 1-2℃gap.

2.8 Broken zipper issue

Regarding broken zipper complaint, first, check if the air pressure is within the normal range. Over-inflated spa liner

could damage the spa cover zipper.

A replaced top lid may not 100% fit to the spa pool. 3-4cm (1-2”) difference is common. Because there might be a little

zipper length difference between the new top lid or spa liner and the used ones. To avoid zipper claim, please

recommend the customer to maintain the zipper by waxing it regularly.

2.9 Water treatment

Read through the “Water Quality & Filter” sections in the user manual. Always shower before entering the MSpa!

For user’s health, test your spa water chemistry and balance the pH, chlorine and alkalinity levels by using the test strip

every time before using it. The most desired pH level for a spa is between 7.2 and 7.8. Total alkalinity level is

suggested to set between 80 and 120ppm and free chlorine between 3 to 5ppm. Too low of a pH level will result in

excessive wrinkles and damage to the spa pool as well as corrosion in the motor unit. Too high of a pH level (hard

water) will result in scale incrustation, e.g. sheets of white coagulation inside the filter pump, which will lead to block

and non-working of the filter pump.

If you have any questions regarding chemicals usages, please contact your local spa/ pool water treatment specialty

stores.

It is the spa owner’s responsibility to have water maintenance properly. MSpa/ORPC is not responsible for any

damages that result from improperly maintained water. Improper water maintenance may result in voiding the warranty.

Warning

• Never mix chemicals together. Add the chemicals to the spa water separately. Thoroughly dissolve each

chemical before adding to the water.

• Brome or chlorine is highly recommended for good water quality.

• Please note that chlorine and bromine products should never be mixed. This is extremely dangerous. If you

usually use chlorine-based products and you want to switch to bromine-based products or vice versa, it is

mandatory to completely change the spa water before any chemicals changes.

• Do not overuse the chemicals, otherwise, there will be strong chemical odor and bring potential hazard to your

skin

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HTH BROMINE information (Recommend by Mspa European service partner)

Characteristics:

The use of bromine is particularly recommended in spas and heated waters over 27 ° C. It remains disinfectant

even at high PH. of the original product (sodium bromide), Bromine takes its disinfecting action but also its

non-aggressive properties. Has no odor, stings neither the eyes nor the skin and does not bleach the hair.

• 20 g tablet with slow dissolution, no residue

• Active ingredient content (BCDMH) greater than 96%

• Excellent disinfectant activity, regardless of the ph of the treated water (98% at ph 7.0 and still 75% at ph 8.2)

Safety with chemicals

Properly handled and used, the chemicals used in the maintenance of your spa are perfectly safe and harmless. If

you use them inappropriately or do not follow the instructions on the package, the consequences can be severe.

Here are some simple rules to always keep in mind:

• Keep chemicals in their original packaging.All products in the HTH Spa range are sold in one-certified packaging.

• Keep chemicals in their closed packaging when not in use.

• Keep all chemicals out of the reach of children.

• Never mix chemicals with each other. When you mix them with water, always add the products to the water, not

the water to the products.

• Store your SPA chemicals by following the instructions on the package.

• If you accidentally spill a product, clean immediately. If it is a solid product, use a shovel and a brush, and add it to

your spa in small quantities at a time.

Do not put the products back in their original packaging and do not use a household vacuum cleaner.

Bromine Kit (Recommend by Mspa European service partner)

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Bromine spa treatment kit. The essential kit for your spa water maintenance.

Includes:

1kg OVY Spa Bromine 20g Tablets

1kg OVY Spa Bromine Shock powder

1.5kg OVY Spa pH-minus powder

1L OVY Spa Anti-algae liquid

50 Bromine strips:Aquacheck

1 measuring cap

Mspa clean (Recommend by Mspa European service partner)

Spatime range by Bayrol The Spatime water line cleaner is ideal to easily clean the inside of the spa and eliminate

the impurities and the greasy sediments. Condensed liquid cleaner

2.10 Where to find MSpa serial number?

On the bottom of the control box or back of the wired controller panel near the rating label.

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