Linksys SPA2002 User manual

Model No.

A Division of Cisco Systems, Inc.

with 2 FXS Ports

Analog Telephone Adapter

SPA2002

User Guide

Voice

Analog Telephone Adapter with 2 FXS Ports

Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco

rights reserved. Other brands and product names are trademarks or registered trademarks of their respective

holders.

How to Use this Guide

Your guide to the Phone Adapter has been designed to make understanding networking with the Phone Adapter

easier than ever. Look for the following items when reading this User Guide:

In addition to these symbols, there are definitions for technical terms that are presented like this:

Also, each figure (diagram, screenshot, or other image) is provided with a figure number and description, like

this:

Figure numbers and descriptions can also be found in the “List of Figures” section.

This exclamation point means there is a caution or

warning and is something that could damage your

property or the Phone Adapter.

word: definition.

This checkmark means there is a note of interest and

is something you should pay special attention to while

using the Phone Adapter.

This question mark provides you with a reminder about

something you might need to do while using the Phone Adapter.

Figure 0-1: Sample Figure Description

SPA2002-UG-51114NC CB

WARNING: This product contains chemicals, including lead, known

to the State of California to cause cancer, and birth defects or other

reproductive harm. Wash hands after handling.

Analog Telephone Adapter with 2 FXS Ports

Table of Contents

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What’s in this Guide?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Chapter 2: Getting to Know the Phone Adapter . . . . . . . . . . . . . . . . . . . . 3

Back Panel Ports and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 3: Connecting the Phone Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . 4

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connecting the Phone Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Chapter 4: Using the Phone Adapter’s Interactive

Voice Response Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Accessing the Interactive Voice Response Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using the Interactive Voice Response Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Entering a Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Configuring the Settings for Your Internet Phone Service. . . . . . . . . . . . . . . . . . . . . . . 11

Appendix A: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Appendix B: Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Appendix C: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Appendix D: Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Appendix E: Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Appendix F: Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Analog Telephone Adapter with 2 FXS Ports

List of Figures

Figure 2-1: Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Figure 3-1: Connection Diagram of a Typical Setup . . . . . . . . . . . . . . . . . . . . . . 4

Figure 3-2: Connect the RJ-11 Telephone Cable. . . . . . . . . . . . . . . . . . . . . . . . . 4

Figure 3-3: Connect the Ethernet Network Cable . . . . . . . . . . . . . . . . . . . . . . . . 5

Figure 3-4: Connect the Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 1: Introduction

Welcome

Analog Telephone Adapter with 2 FXS Ports

Chapter 1: Introduction

Welcome

Thank you for choosing the Linksys Phone Adapter with 2 FXS ports. This Phone Adapter will allow you to make

phone or fax calls using your broadband connection.

How does the Phone Adapter do this? Plug the Phone Adapter into your network router or gateway, then connect

your phones or fax machines to the Phone Adapter. Each of the Phone Adapter’s two telephone jacks operate

independently, with separate Internet phone services and phone numbers, so you can have up to two Internet

phone lines delivered through your cable or DSL Internet connection.

What does all of this mean? Networks are useful tools for sharing Internet access and computer resources.

The Phone Adapter allows your phones or fax machines to take advantage of and share your high-speed Internet

connection. You can even make phone calls while you’re surfing the Internet (Internet phone services required).

Networks are not only useful in homes and offices, they also can be fun too.

Refer to the instructions in the Quick Installation or this User Guide to help you connect the Phone Adapter after

you have set up an account with your Internet phone service provider. The instructions in this User Guide will help

you get the most out of your Phone Adapter.

NOTE: For information about your Internet phone service, refer to the materials provided by your

Internet phone service provider.

Chapter 1: Introduction

What’s in this Guide?

Analog Telephone Adapter with 2 FXS Ports

What’s in this Guide?

This User Guide covers the steps for installing the Phone Adapter.

• Chapter 1: Introduction

Describes the Phone Adapter’s applications and the contents of this User Guide.

• Chapter 2: Getting to Know the Phone Adapter

Describes the physical features of the Phone Adapter.

• Chapter 3: Connecting the Phone Adapter

Explains how to connect the Phone Adapter to your network and phones (or fax machines).

• Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu

Explains how to configure the Phone Adapter’s network settings using the Interactive Voice Response Menu.

• Appendix A: Troubleshooting

Describes potential problems and solutions regarding use of the Phone Adapter.

• Appendix B: Glossary

Gives brief descriptions of terms frequently used in networking.

• Appendix C: Specifications

Provides technical specifications for the Phone Adapter.

• Appendix D: Warranty Information

Provides warranty information for the Phone Adapter.

• Appendix E: Regulatory Information

Provides regulatory information regarding the Phone Adapter.

• Appendix F: Contact Information

Provides contact information for a variety of Linksys resources, including Technical Support.

Chapter 2: Getting to Know the Phone Adapter

Back Panel Ports and LEDs

Analog Telephone Adapter with 2 FXS Ports

Chapter 2: Getting to Know the Phone Adapter

Back Panel Ports and LEDs

The Phone Adapter’s ports and LEDs are located on the back panel.

PHONE 1 Port The PHONE 1 port (for your primary Internet phone line) allows you to connect your telephone

to the Phone Adapter using an RJ-11 telephone cable (not included).

PHONE 2 Port If you have a second Internet phone service account, use the PHONE 2 port to connect a

second telephone (or fax machine) to the Phone Adapter using an RJ-11 telephone cable (not

included).

ETHERNET Port The ETHERNET port allows you to connect the Phone Adapter to your router or gateway using

a Category 5 (or better) Ethernet network cable.

POWER Port The POWER port is where you connect the included power adapter.

STATUS LED The STATUS LED remains solid green when the Phone Adapter is powered on and ready. It

flashes green when the Phone Adapter is booting up, undergoing a self-test, or performing

a firmware upgrade.

ACT LED The ACT LED remains solid yellow when the Phone Adapter is connected to your network

through the Ethernet port. It flashes yellow when data is being sent or received through the

Ethernet port.

Figure 2-1: Back Panel

NOTE: The Phone ports do not carry any voltage.

Chapter 3: Connecting the Phone Adapter

Overview

Analog Telephone Adapter with 2 FXS Ports

Chapter 3: Connecting the Phone Adapter

Overview

This chapter explains how to connect the Phone Adapter to your network and telephones or fax machines. Shown

below is a connection diagram displaying a typical setup.

Connecting the Phone Adapter

If you already have an account set up with your Internet phone service provider, then proceed to step 1.

If you do not have an account set up with your Internet phone service provider, then go to your provider’s website

and sign up for service. After you have set up an account, proceed to step 1.

1. Using a telephone cable, connect your telephone to the PHONE 1 port of the Phone Adapter.

2. If you have a second Internet phone service account, connect another telephone or a fax machine to the

PHONE 2 port of the Phone Adapter.

Figure 3-1: Connection Diagram of a Typical Setup

Figure 3-2: Connect the RJ-11 Telephone Cable

Telephone

Router

Cable/DSL

Modem

Internet Phone Adapter

IMPORTANT: Do not connect either of the Phone ports

to a telephone wall jack. Make sure you only connect a

telephone or fax machine to either of the Phone ports.

Otherwise, the Phone Adapter or the telephone wiring

in your home or office may be damaged.

IMPORTANT: The Phone Adapter includes a ringer

(ring signal generator), which is a source of hazardous

voltage. When the ringer is activated by an incoming

call, do not touch the Phone port wires, the wires of a

cable connected to either of the Phone ports, or the

internal circuitry of the Phone Adapter.

Chapter 3: Connecting the Phone Adapter

Connecting the Phone Adapter

Analog Telephone Adapter with 2 FXS Ports

3. Connect the included Ethernet network cable to the ETHERNET port of the Phone Adapter.

Connect the other end to one of the Ethernet ports on your router or gateway.

4. Connect the included power adapter to the POWER port on the back panel of the Phone Adapter.

Connect the other end to a standard electrical outlet.

5. The Status and Act LEDs will be solidly lit when the Phone Adapter is ready for use.

6. Follow the instructions provided by your Internet phone service provider.

If you need to manually configure the Phone Adapter’s network settings, you can use the telephone connected

to the Phone Adapter. See “Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu” for

instructions.

The installation of the Phone Adapter is complete. Now you can pick up your phone and make calls.

Figure 3-4: Connect the Power Adapter

Figure 3-3: Connect the Ethernet Network Cable

Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu

Overview

Analog Telephone Adapter with 2 FXS Ports

Chapter 4: Using the Phone Adapter’s Interactive Voice

Response Menu

Overview

You may need to manually configure the Phone Adapter by entering the settings provided by your Internet phone

service provider. This chapter explains how to use the Interactive Voice Response Menu to configure the Phone

Adapter’s network settings. You will use the phone’s keypad to enter your commands and select choices, and the

Phone Adapter will respond with voice responses.

Accessing the Interactive Voice Response Menu

1. Use a telephone connected to the PHONE 1 or PHONE 2 port of the Phone Adapter.

2. Press the *(star) key four times.

3. Wait until you hear “Configuration menu. Please enter option followed by the # (pound) key or hang up

to exit.”

4. Refer to the table on page 7 for a list of actions, commands, menu choices, and descriptions. After you select

an option, press the #(pound) key. To exit the menu, hang up the telephone.

NOTE: If your Internet phone service provider sent you the Phone Adapter, then it may be

pre-configured for you, and you do not need to change any settings. Refer to the instructions

provided by your service provider for more information.

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