Linksys PAP2-VU Guide

A Division of Cisco Systems, Inc.

Model No.

PAP2-VU

with 2 Ports for Voice-over-IP

Phone Adapter

VoIP

Installation and Troubleshooting Guide

Phone Adapter with 2 Ports for Voice-over-IP

Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems,

reserved. Other brands and product names are trademarks or registered trademarks of their respective holders.

How to Use this Guide

Your guide to the Phone Adapter has been designed to make understanding networking with the Phone Adapter

easier than ever. Look for the following items when reading this User Guide:

In addition to these symbols, there are definitions for technical terms that are presented like this:

Also, each figure (diagram, screenshot, or other image) is provided with a figure number and description, like

this:

Figure numbers and descriptions can also be found in the “List of Figures” section.

This exclamation point means there is a caution or warning and is

something that could damage your property or Phone Adapter.

This question mark provides you with a reminder about something you

might need to do while using the Phone Adapter.

This checkmark means there is a note of interest and is something you

should pay special attention to while using the Phone Adapter.

word: definition.

Figure 0-1: Sample Figure Description

PAP2-VD-UK-UG-41217NC BW

Phone Adapter with 2 Ports for Voice-over-IP

Table of Contents

Chapter 1: Introduction 1

Welcome 1

What’s in this Guide? 1

Chapter 2: Getting to Know the Phone Adapter 3

Back Panel Ports 3

The Front Panel 4

Chapter 3: Connecting the Phone Adapter 5

Overview 5

Instructions for Connecting the Phone Adapter 5

Placement Options 7

Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu 9

Overview 9

Accessing the Interactive Voice Response Menu 9

Using the Interactive Voice Response Menu 9

Configuring the Settings for Your Internet Phone Service 14

Appendix A: Troubleshooting 15

Common Problems and Solutions 15

Frequently Asked Questions 23

Appendix B: Windows Help 25

Appendix C: Glossary 27

Appendix D: Specifications 33

Appendix E: Warranty Information 35

Appendix F: Regulatory Information 37

Appendix G: Contact Information 39

Phone Adapter with 2 Ports for Voice-over-IP

List of Figures

Figure 2-1: Back Panel 3

Figure 2-2: Front Panel 4

Figure 3-1: Connect the Phone Adapter to Your Network and Telephone 5

Figure 3-2: Connect the Telephone Cable 6

Figure 3-3: Connect the Ethernet Network Cable 6

Figure 3-4: Connect the Power 6

Figure 3-5: Attaching the Phone Adapter’s Base 7

Figure 3-6: Phone Adapter Standing on Base 7

Figure 3-7: Measurement between Wall-Mount Slots 8

Phone Adapter with 2 Ports for Voice-over-IP

Chapter 1: Introduction

Welcome

Chapter 1: Introduction

Welcome

Thank you for choosing the Linksys Phone Adapter with 2 Ports for Voice-over-IP. This Phone Adapter will allow

you to make phone or fax calls using the your broadband connection.

How does the Phone Adapter do this? The Phone Adapter connects your phones or fax machines to your network

router or gateway, so telephone service is delivered through your cable or DSL Internet connection. Each of the

Phone Adapter’s two telephone jacks operates independently, with separate phone service and phone numbers,

so you can have up to two phone lines per Adapter.

But what does all of this mean? Networks are useful tools for sharing Internet access and computer resources.

With the Phone Adapter, your phones or fax machines can share your high-speed Internet connection and take

advantage of it. You will be able to make phone calls using the account you set up with your Internet phone

service provider, even while you’re surfing the Internet. So, networks not only are useful in homes and offices,

but also can be fun.

Use the instructions in the Quick Installation or this Installation and Troubleshooting Guide to help you connect

the Phone Adapter after you have set up an account with your Internet phone service provider. These instructions

should be all you need to get the most out of the Phone Adapter.

What’s in this Guide?

This guide covers the steps for installing the Phone Adapter.

Phone Adapter with 2 Ports for Voice-over-IP

2Chapter 1: Introduction

What’s in this Guide?

• Chapter 1: Introduction

This chapter describes the Phone Adapter’s applications and this Installation and Troubleshooting Guide.

• Chapter 2: Getting to Know the Phone Adapter

This chapter describes the physical features of the Phone Adapter.

• Chapter 3: Connecting the Phone Adapter

This chapter explains how to connect the Phone Adapter to your network and phones (or fax machines).

• Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu

This chapter explains how to configure the Phone Adapter’s network settings.

• Appendix A: Troubleshooting

This appendix describes some potential problems and solutions, as well as frequently asked questions,

regarding use of the Phone Adapter.

• Appendix B: Windows Help

This appendix describes how you can use Windows Help for instructions about networking, such as

installing the TCP/IP protocol.

• Appendix C: Glossary

This appendix gives a brief glossary of terms frequently used in networking.

• Appendix D: Specifications

This appendix provides the technical specifications for the Phone Adapter.

• Appendix E: Warranty Information

This appendix supplies the warranty information for the Phone Adapter.

• Appendix F: Regulatory Information

This appendix supplies the regulatory information regarding the Phone Adapter.

• Appendix G: Contact Information

This appendix provides contact information for a variety of Linksys resources, including Technical Support.

Phone Adapter with 2 Ports for Voice-over-IP

Chapter 2: Getting to Know the Phone Adapter

Back Panel Ports

Chapter 2: Getting to Know the Phone Adapter

Back Panel Ports

The Phone Adapter’s ports are located on the back panel.

PHONE 1 Port For your primary Internet phone line, the PHONE 1 port allows you to connect your

telephone to the Phone Adapter using the included telephone jack adapter (if necessary).

PHONE 2 Port If you add a second Internet phone service provider line, then use the PHONE 2 port. It

allows you to connect a second telephone (or fax machine) to the Phone Adapter using the

included telephone jack adapter (if necessary).

ETHERNET Port The ETHERNET port allows you to connect the Phone Adapter to your router or gateway

using a Category 5 (or better) Ethernet network cable.

POWER Port The POWER port is where you will connect the included power adapter.

Figure 2-1: Back Panel

NOTE: These Phone ports do

not carry any voltage.

Phone Adapter with 2 Ports for Voice-over-IP

4Chapter 2: Getting to Know the Phone Adapter

The Front Panel

The Phone Adapter’s LEDs are located on the front panel.

PHONE 1 LED Blue. The PHONE 1 LED is solidly lit when a telephone or fax machine has a registered

connection to your Internet phone service provider through the PHONE 1 port. (The

connection is registered if your Internet phone service account is active.) It flashes when

the phone is being used or an incoming call has been detected.

PHONE 2 LED Blue. The PHONE 2 LED is solidly lit when a telephone or fax machine has a registered

connection to your Internet phone service provider through the PHONE 2 port. It flashes

when the phone is being used or an incoming call has been detected.

ETHERNET LED Blue. The ETHERNET LED lights up when the Phone Adapter is connected to your network

through the Ethernet port. It flashes when there is data being sent or received.

Power LED Blue/Red. The Power LED lights up when the Phone Adapter is powered on and ready. It

flashes when the Phone Adapter is booting up, undergoing a self-test, or performing a

firmware upgrade. The LED lights up red when the Phone Adapter has failed its self-test or

is malfunctioning. Refer to “Appendix A: Troubleshooting” for more information.

Figure 2-2: Front Panel

Phone Adapter with 2 Ports for Voice-over-IP

Chapter 3: Connecting the Phone Adapter

Overview

Chapter 3: Connecting the Phone Adapter

Overview

This chapter gives instructions on how to connect the Phone Adapter to your network and telephones or fax

machines. Shown below is a connection diagram displaying a typical setup.

This chapter also describes the Phone Adapter’s placement options. You can place it flat on a surface, attach

the Phone Adapter’s base so it can stand in place, or mount the Phone Adapter on a wall.

Instructions for Connecting the Phone Adapter

If you already have an account set up with your Internet phone service provider, then proceed to step 1.

If you do not have an account, contact your Internet phone service provider to activate the Phone Adapter. After

you have set up an account, then proceed to step 1.

Figure 3-1: Connect the Phone Adapter to Your Network and Telephone

IMPORTANT: The Phone

Adapter includes a ringer (ring

signal generator), which is a

source of hazardous voltage.

When the ringer is activated by

an incoming call, do not touch

the Phone port wires, the wires

of a cable connected to either

of the Phone ports, or the

internal circuitry of the Phone

Adapter.

Telephone

Router

Cable/DSL

Modem

Internet Phone Adapter

IMPORTANT: Do not connect

either of the Phone ports to a

telephone wall jack. Make sure

you only connect a telephone or

fax machine to either of the

Phone ports. Otherwise, the

Phone Adapter or the telephone

wiring in your home or office

may be damaged.

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