Lexmark Printer Service manual

Card Copy

Administrator's Guide

March 2014 www.lexmark.com

Contents

Overview.....................................................................................................3

Configuring the application..........................................................................4

Configuring the network and e‑mail function of the printer.....................................................................4

Configuring output options.......................................................................................................................4

Configuring scanning options....................................................................................................................4

Displaying the confirmation page.............................................................................................................5

Customizing the application icon..............................................................................................................5

Using the application...................................................................................6

Loading cards on the scanner glass...........................................................................................................6

Copying and e‑mailing scanned cards.......................................................................................................7

Saving scanned cards to a network folder.................................................................................................7

Troubleshooting...........................................................................................8

A network destination stopped working or is invalid................................................................................8

An application error has occurred.............................................................................................................9

Application does not scan cards properly.................................................................................................9

Application does not send the file...........................................................................................................10

Printer cannot scan multiple cards..........................................................................................................10

Printer cannot scan to the selected destination.....................................................................................10

Appendix....................................................................................................12

Notices.......................................................................................................13

Index..........................................................................................................14

Contents 2

Overview

Use the application to quickly and easily copy insurance, identification, and other wallet‑sized cards. With the

application, you can do the following:

•Scan and print both sides of a card on a single page.

•Send scanned cards as e‑mail attachments.

•Save scanned cards on a network folder.

Note: For printers with hard disks, the application allows you to copy multiple cards at one time.

Overview 3

Configuring the application

Configuring the network and e‑mail function of the printer

The application uses the network and e‑mail server setup and options of the printer. Before running the application,

complete the network and e‑mail server setup. For more information, see the printer User’s Guide.

Configuring output options

1From the Embedded Web Server, access the configuration page for the application.

2Adjust the settings.

•Print output—Print the scanned card.

•Email output—Send the scanned card as an e‑mail attachment.

•Network Share Output—Save the scanned card to a network folder.

•Scan file format—Specify the output format of the scanned card.

•E‑mail Settings

–Default e‑mail address—Type e‑mail addresses, separated by a comma.

•Network Share Settings

–Destination Server Address—Type the address of the network folder. Example:\\server\share.

–Domain (Optional)—Type the domain to connect to the network folder.

–Username—Type the user name to connect to the network folder.

–Password—Type the password to connect to the network folder.

–Authentication Type—Select the authentication type for the network folder.

–Append Timestamp—Add a time stamp to the file name.

3Apply the changes.

Configuring scanning options

1From the Embedded Web Server, access the configuration page for the application.

2Adjust the settings.

•Default tray—Select the default tray used during printing.

•Default number of copies—Select how many copes to print for each scanned image.

•Default contrast setting—Increase or decrease the level of contrast when a copy of the scanned card is printed.

Select Best for Content to adjust the contrast automatically.

•Default scale setting—Set the size of the scanned image.

•Color Output—Print images in color.

•Resolution setting—Adjust the quality of the scanned image.

Configuring the application 4

Notes:

–When scanning a card, make sure that the scan resolution does not exceed 200 dpi for color, and 400 dpi

for black and white.

–When scanning multiple cards, make sure that the scan resolution does not exceed 150 dpi for color, and

300 dpi for black and white.

•Multi Card Scan—Scan multiple cards at one time by default.

Note: A printer hard disk is required.

•Print Borders—Print the scanned image with a border.

3Apply the changes.

Displaying the confirmation page

1From the Embedded Web Server, access the configuration page for the application.

2In the Confirmation Page section, select Display Confirmation Page.

3Apply the changes.

Customizing the application icon

1From the Embedded Web Server, access the configuration page for the application.

2Specify the text and image that you want to appear on your home screen.

Note: Some applications require changing the settings from the profile page.

3Apply the changes.

Configuring the application 5

Using the application

Loading cards on the scanner glass

Place the cards facedown on the scanner glass, and then flip them over when prompted.

Notes:

•Make sure to leave at least a 10‑mm (about 0.5‑inch) space between the edge of the scanner glass and the

cards.

•When scanning a single card, do not exceed the dimensions of an A5‑size paper.

•When scanning multiple cards, do not exceed the dimensions of a legal‑size paper. You can scan up to three

cards at one time, but make sure to leave at least a 30‑mm (about 1‑inch) space between the cards.

For printers: For scanner options:

Using the application 6

For printers: For scanner options:

Copying and e‑mailing scanned cards

1From the home screen, touch the application icon.

2Load the cards on the scanner glass, and then select one or more options.

•To scan multiple cards, touch .

•To scan and print cards, touch .

•To scan and send cards as an e‑mail attachment, touch .

3If necessary, adjust the scan settings.

4Scan the cards.

5If you are sending scanned cards as an e‑mail attachment, then configure the e‑mail settings.

6When the first scan completes, turn the cards over and then scan the other side.

Saving scanned cards to a network folder

1From the home screen, touch the application icon.

2Load the cards on the scanner glass, and then select one or more options.

•To scan multiple cards, touch .

•To scan and save cards to a network folder, touch .

3If necessary, adjust the scan settings.

4Scan the cards.

5When the first scan completes, turn the cards over and then scan the other side.

Using the application 7

Troubleshooting

A network destination stopped working or is invalid

Try one or more of the following:

MAKE SURE THAT THE DESTINATION IS SHARED AND HAS AVALID NETWORK ADDRESS

Make sure that the folder or source file is configured properly.

If the destination has been moved, then the network address may have changed. The destination network address

can be accessed from the Embedded Web Server.

MAKE SURE THAT THE PRINTER IS CONNECTED TO THE NETWORK

For more information, see the Networking Guide.

MAKE SURE THAT THE USER NAME AND PASSWORD ARE CORRECT

IFTHE SOURCE FILE AND PRINTER RESIDE IN DIFFERENT DOMAINS, THEN MAKE SURE THAT THE

DOMAIN INFORMATION IS SPECIFIED

From the Embedded Web Server, access the configuration page for the application, then edit the destination server

address, and then enter the appropriate domain information. If you do not know the network address of the computer

where your source file resides, then contact your system administrator.

CHECK THE SYSTEM LOG

1Open a Web browser, and then type the printer IP address.

Note: View the IP address in the TCP/IP section of the Network/Ports menu.

2Click Settings or Configuration.

3Depending on your printer model, do one of the following:

•Click Apps > Apps Management.

•Click Device Solutions > Solutions (eSF).

•Click Embedded Solutions.

4Click System > Log.

5Select and submit the appropriate filters to view the log entries.

Troubleshooting 8

An application error has occurred

Try one or more of the following:

CHECK THE SYSTEM LOG

1Open a Web browser, and then type the printer IP address.

Note: View the IP address in the TCP/IP section of the Network/Ports menu.

2Click Settings or Configuration.

3Depending on your printer model, do one of the following:

•Click Apps > Apps Management.

•Click Device Solutions > Solutions (eSF).

•Click Embedded Solutions.

4Click System > Log.

5Select and submit the appropriate filters to view the log entries.

ADJUST THE SCAN SETTINGS

1From the Embedded Web Server, access the configuration page for the application.

2From the scanning options, select a lower scan resolution or turn off color scanning.

3Apply the changes.

CONTACT YOUR SOLUTIONS PROVIDER

If you still cannot resolve the problem, then contact your solutions provider.

Application does not scan cards properly

Try one or more of the following:

LEAVE AT LEAST 30‑MM (ABOUT 1‑INCH) SPACE BETWEEN THE CARDS WHEN PLACING THEM

ON THE SCANNER GLASS

For more information, see “Loading cards on the scanner glass” on page 6.

CLEAN THE SCANNER GLASS

For more information, see the printer User’s Guide.

Troubleshooting 9

INCREASE THE PRINTER SCREEN TIMEOUT

If you are scanning cards to a network, then make sure that the printer screen timeout is set to 300 seconds. The

application scans and saves the cards to the network folder before the printer display returns to the ready state. You

cannot perform any subsequent scan jobs until all the scanned output are saved on the network folder.

Application does not send the file

Try one or more of the following:

MAKE SURE THAT THE PRINTER E‑MAIL SERVER SETTINGS ARE CONFIGURED CORRECTLY

For more information, see the printer User's Guide.

MAKE SURE THAT THE E‑MAIL ADDRESS IS CORRECT

MAKE SURE THAT THE PRINTER IS CONNECTED TO THE NETWORK

For more information, see the printer User’s Guide.

Printer cannot scan multiple cards

Try one or more of the following:

MAKE SURE THAT THE PRINTER HAS AHARD DISK INSTALLED

The multiple‑card scanning feature is available only in printers with hard disks. To check if your printer comes with

an internal or optional hard disk, see the printer User's Guide.

TURN ON THE MULTIPLE‑CARD SCANNING OPTION

Do one of the following:

•From the control panel, touch the application icon, and then touch Multi Card.

•From the Embedded Web Server, access the configuration page for the application, and then select Multi Card

Scan.

Printer cannot scan to the selected destination

Try one or more of the following:

MAKE SURE THAT THE DESTINATION IS VALID

From the Embedded Web Server, access the configuration page for the application, and then confirm the destination

server address.

Troubleshooting 10

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