Lexmark X264 Operating manual
Lexmark X264dn, X363dn, X364dn, and
X364dw
Maintenance Guide
September 2009 www.lexmark.com
Contents
Maintaining the printer................................................................................3
Cleaning the exterior of the printer..........................................................................................................3
Cleaning the scanner glass........................................................................................................................3
Cleaning the ADF separator rollers............................................................................................................4
Storing supplies.........................................................................................................................................5
Checking the status of supplies from a network computer......................................................................5
Moving the printer to another location....................................................................................................6
Shipping the printer..................................................................................................................................6
Ordering supplies......................................................................................................................................7
Ordering toner cartridges...................................................................................................................................7
Ordering a photoconductor kit...........................................................................................................................7
Ordering ADF replacement parts........................................................................................................................8
Replacing supplies.....................................................................................................................................8
Replacing the toner cartridge.............................................................................................................................8
Replacing the photoconductor kit.....................................................................................................................10
Contents
2
Maintaining the printer
Cleaning the exterior of the printer
1Make sure that the printer is turned off and unplugged from the wall outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer,
unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
2Remove all paper from the printer.
3Dampen a clean, lint-free cloth with water.
Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of the
printer.
4Wipe only the outside of the printer.
Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer.
5Make sure all areas of the printer are dry before beginning a new print job.
Cleaning the scanner glass
If you encounter print quality problems, such as streaks on copied or scanned images, clean the areas shown.
1Slightly dampen a soft, lint-free cloth or paper towel with water.
2Open the scanner cover.
1White underside of the ADF cover
2White underside of the scanner cover
3Scanner glass
4ADF glass
Maintaining the printer
3
3Wipe the areas shown and let them dry.
4Close the scanner cover.
Cleaning the ADF separator rollers
After you have copied over 50,000 copies using the ADF, clean the ADF separator rollers.
1Open the ADF cover.
2Unlock the separator roll.
3Remove the separator roll.
4Use a clean, lint-free cloth dampened with water to wipe the separator rollers.
Maintaining the printer
4
5Reinstall the separator roll.
6Lock the separator roll.
7Close the ADF cover.
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you
are ready to use them.
Do not expose supplies to:
•Direct sunlight
•Temperatures above 35°C (95°F)
•High humidity above 80%
•Salty air
•Corrosive gases
•Heavy dust
Checking the status of supplies from a network computer
Note: The computer must be connected to the same network as the printer.
Maintaining the printer
5
1Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in the
TCP/IP section.
2Click Device Status. The Device Status page appears, displaying a summary of supply levels.
Moving the printer to another location
Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer warranty.
CAUTION—POTENTIAL INJURY: Follow these guidelines to avoid personal injury or printer damage:
•Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
•Disconnect all cords and cables from the printer before moving it.
•Use the handholds located on both sides of the printer to lift it.
•Make sure your fingers are not under the printer when you set it down.
•Before setting up the printer, make sure there is adequate clearance around it. For more information, see the User’s
Guide.
The printer and options can be safely moved to another location by following these precautions:
•Any cart used to move the printer must be able to support its weight and have a large enough surface to support
the full footprint of the printer.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
Shipping the printer
When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
Maintaining the printer
6
Ordering supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies
dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the
place where you purchased the printer.
Warning—Potential Damage: Damage caused by the use of a supply or replacement item not produced by the
manufacturer of this printer is not covered under warranty. Degraded print quality may result from using supplies or
replacement items not produced by the manufacturer of this printer.
Note: All life estimates for printer supplies assume printing on letter- or A4-size plain paper.
Ordering toner cartridges
When 88 Cartridge Low appears or when the print becomes faded:
1Remove the toner cartridge.
2Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner.
3Reinsert the cartridge and continue printing.
Note: Repeat this procedure multiple times until the print remains faded, and then replace the cartridge.
Recommended toner cartridges and part numbers
Part Name Regular Cartridge Lexmark Return Program Cartridge
Toner Cartridge X264A21G X264A11G
High Yield Toner Cartridge X264H21G X264H11G
Ordering a photoconductor kit
The printer issues a message to let you know the photoconductor kit is near its end of life. At this time, order a
photoconductor kit. You can also see the status of the photoconductor kit by printing a network setup page.
Part name Part number
Photoconductor kit E260X22G
Maintaining the printer
7
Ordering ADF replacement parts
Order ADF replacement parts if you experience problems with paper double-feeding or failing to feed through the
Automatic Document Feeder.
Part name Part number
ADF input tray 40X5470
ADF separator pad 40X5472
ADF separator roll 40X5471
Replacing supplies
Replacing the toner cartridge
When 88 Cartridge is low appears, or when you experience faded print, remove the toner cartridge. Firmly
shake it side-to-side and front-to-back several times to redistribute the toner, and then reinsert it and continue printing.
When shaking the cartridge no longer improves the print quality, replace the toner cartridge.
Note: You can check to see approximately how much toner is left in your cartridge by printing a menu settings page.
To replace the toner cartridge:
1Open the front door by pressing the button on the left side of the printer and lowering the door.
Maintaining the printer
8
2Press the button on the base of the photoconductor kit, and then pull the toner cartridge out using the handle.
3Unpack the new toner cartridge.
4Shake the cartridge in all directions to distribute the toner.
Maintaining the printer
9
5Install the new toner cartridge by aligning the rollers on the toner cartridge with the arrows on the tracks of the
photoconductor kit. Push the toner cartridge in as far as it will go. The cartridge clicks into place when correctly
installed.
6Close the front door.
Replacing the photoconductor kit
The printer automatically notifies you before the photoconductor kit reaches a page maximum by showing 84 PC
Kit life warning or 84 Replace PC Kit on the display. You can also see the status of the photoconductor
kit by printing a menu settings page.
When 84 PC Kit life warning or 84 Replace PC Kit first appears, you should immediately order a new
photoconductor kit. While the printer may continue to function properly after the photoconductor kit has reached its
official end-of-life, print quality significantly decreases.
Note: The photoconductor kit is one item only.
Maintaining the printer
10
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