Lenovo THINKSERVER RS210 Guide

ThinkServer

Warranty and Support Information

Machine Types: 6522, 6523, 6524, 6525, 6526, 6528, 6529, 6530, 6531,

6532, 6533, and 6534

ThinkServer

Warranty and Support

Information

Note

Before using this information and the product it supports, be sure to read and

understand the following:

vChapter 4, “Notices,” on page 19.

vThe Important Notices and the Safety Information manuals that are included with

the product.

First Edition (September 2009)

Portions © Copyright International Business Machines Corporation 2005.

LENOVO products, data, computer software, and services have been developed

exclusively at private expense and are sold to governmental entities as commercial items

as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and

disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or

services are delivered pursuant a General Services Administration ″GSA″contract, use,

reproduction, or disclosure is subject to restrictions set forth in Contract No.

GS-35F-05925.

Contents

Chapter 1. Information resources...............1

ThinkServer Web site (http://www.lenovo.com/thinkserver) ......1

Documentation .....................1

Help and service .....................2

Before you call.....................2

Calling for service ...................2

Lenovo product service information for Taiwan..........6

Chapter 2. Lenovo Limited Warranty .............7

Warranty Information ...................11

Suplemento de Garantía para México..............15

Chapter 3. Customer Replaceable Units (CRUs) .........17

Chapter 4. Notices ...................19

Turkish statement of compliance ...............20

European conformance CE mark ...............20

Trademarks ......................20

iv Warranty and Support Information

Chapter 1. Information resources

This chapter contains information about where to go for additional information

about Lenovo®products, what to do if you experience a problem with your

system, and how to call for help and service.

ThinkServer Web site (http://www.lenovo.com/thinkserver)

The ThinkServer™Web site provides up-to-date information and services to

help you buy, upgrade, and maintain your server. You can also do the

following:

vAccess the Lenovo Limited Warranty

vAccess the online manuals for your products

vAccess the troubleshooting and support information for your server model

and other supported products

vDownload the latest device drivers and software updates for your server

model

vFind the service and support phone number for your country or region

vFind a Service Provider located near you

Documentation

The ThinkServer Documentation DVD is included with your server and provides

the following manuals:

Installation and User Guide

This manual contains safety information, setup instructions, hardware

and software requirements, part replacement instructions, and

configuration instructions.

Rack Installation Instructions

This manual provides instructions on how to install the server in a

rack cabinet.

Note: This manual is only available for some models.

Safety Information

This multilingual manual contains safety and Regulatory Emissions

notices.

If you experience a problem with your server, refer to the troubleshooting and

diagnostics information in the Installation and User Guide that is included on the

ThinkServer Documentation DVD. In addition, you can refer to the Hardware

Maintenance Manual, which contains safety information, features and

specifications, software configuration information, part listings, component

replacement and repair procedures, and diagnostic information. The Hardware

Maintenance Manual is available at:

http://www.lenovo.com/support

If you suspect a software problem, refer to the documentation, including

readme files and online help, that comes with the operating system or

application program.

You can get the latest technical information and download device drivers and

updates by following the instructions at the Lenovo Web site:

http://www.lenovo.com/support

Help and service

This section contains information about calling for help and service.

Before you call

Before you call, do the following to try to solve the problem by yourself:

vCheck all cables to make sure that they are connected.

vCheck the power switches to make sure that the system and optional devices

are turned on.

vUse the troubleshooting information in your system documentation, which is

available on the ThinkServer Documentation DVD that comes with your

system.

vCheck for updated information, new device drivers, and hints and tips at the

Lenovo Support Web site:

http://www.lenovo.com/support

vHave the following information available:

– Machine type and model

– Serial numbers of your hardware products

– Description of the problem

– Exact wording of any error messages

– Hardware and software configuration information

Calling for service

During the warranty period, you can get help and information by telephone

through the Customer Support Center.

2Warranty and Support Information

The following services are available during the warranty period:

Problem determination

Trained personnel are available to assist you with determining a

hardware problem and deciding what action to take to fix the

problem.

Hardware repair

If the problem is caused by hardware under warranty, trained service

personnel are available to provide the applicable level of service.

Engineering Change management

There might be changes that are required after a product has been

sold. Lenovo will make selected Engineering Changes (ECs) that

apply to your hardware available.

The warranty does not cover the following:

vReplacement or use of parts not manufactured for or by Lenovo or

non-warranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to devices drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Telephone numbers are subject to change without notice. The most up-to-date

telephone list for Lenovo Support is always available at:

http://www.lenovo.com/support/phone

Country or Region Telephone Number

Africa Africa: +44 (0)1475-555-055

South Africa: +27-11-3028888, 0800110756, and +27-11-3027252

Central Africa: Contact the nearest Lenovo Business Partner

Argentina 0800-666-0011 (Spanish)

Australia 1300-880-917 (English)

Austria +43-810-100654 (German)

Belgium 02-225-3611 (Dutch, French)

Bolivia 0800-10-0189 (Spanish)

Brazil Calls made from within the Sao Paulo region (11) 3889-8986

Calls made from outside the Sao Paulo region 0800-701-4815

(Brazilian Portuguese)

Bulgaria 359-2-9734618

359-2-9693650

Canada 1-800-565-3344 (English, French)

Chapter 1. Information resources 3

Country or Region Telephone Number

Chile 800-361-213 or 188-800-442-488 Toll Free (Spanish)

China

(Hong Kong S.A.R.)

8205-0333 (Cantonese, English, Mandarin)

China

(Macau S.A.R.)

795-9892 (Cantonese, English, Mandarin)

Colombia 1-800-912-3021 (Spanish)

Costa Rica 0-800-011-1029 (Spanish)

Croatia Calls within the country: 0800-0426

Calls outside the country: +385-1-6110095

Cyprus +357-22-841100

Czech Republic +420-2-7213-1316

Denmark Warranty service and support: 7010-5150 (Danish)

Dominican Republic 1-866-434-2080 (Spanish)

Ecuador 1-800-426911 (Spanish)

Egypt +202-35361005

El Salvador 800-6264 (Spanish)

Estonia +372 66 00 800

+372 6776793

Finland +358-800-1-4260 (Finnish)

France 0810-631-213 (French)

Germany 01805-004618 (German)

Greece +30-210-680-1700

Guatemala 1800-624-0051 (Spanish)

Hungary 36-1-382-5720

36-1-382-5716

(Hungarian)

Honduras Tegucigalpa: 232-4222

San Pedro Sula: 552-2234

(Spanish)

India 1800-425-6666 (English)

Indonesia 021-5238 823

001-803-606-282 (Local number only)

+603 8315 6859 (DID)

(English, Bahasa Indonesian)

Ireland 01-881-1444 (English)

Israel +972-3-9142800 (Hebrew, English)

Italy +39-800-820094 (Italian)

Japan 0120-03-5555 (Japanese)

4Warranty and Support Information

Other manuals for THINKSERVER RS210

This manual suits for next models

Table of contents

Other Lenovo Server manuals

Lenovo

Lenovo ThinkSystem SN850 User manual

Lenovo

Lenovo ThinkAgile VX 1U Series User manual

Lenovo

Lenovo ThinkServer TD200 User manual

Lenovo

Lenovo ThinkServer TD100 Guide

Lenovo

Lenovo ThinkServer TS460 Owner's manual

Lenovo

Lenovo ThinkSystem SR655 V3 User manual

Lenovo

Lenovo ThinkServer RD230 Owner's manual

Lenovo

Lenovo System x3650 M4 HD Installation and maintenance instructions

Lenovo

Lenovo ThinkServer RD330 User manual

Lenovo

Lenovo System x3500 M4 Installation and maintenance instructions

Lenovo

Lenovo x3530 M4 User manual

Lenovo

Lenovo ThinkServer TD200x Operation instructions

Lenovo

Lenovo ThinkSERVER TS130 User guide

Lenovo

Lenovo ThinkServer TS200v Parts list manual

Lenovo

Lenovo 098118U User manual

Lenovo

Lenovo ThinkSystem SR250 V2 User manual

Lenovo

Lenovo Neptune DWC RM100 Operating manual

Lenovo

Lenovo ThinkServer TS100 Service manual

Lenovo

Lenovo ThinkServer User manual

Lenovo

Lenovo ThinkSERVER TS130 User manual

Lenovo

Lenovo ThinkServer TS100 User manual

Lenovo

Lenovo ThinkSystem SR665 V3 User manual

Lenovo

Lenovo ThinkServer RD430 User manual

Lenovo

Lenovo ThinkServer 1043 User manual

Popular Server manuals by other brands

HP AlphaServer ES47 Cli reference manual

Dell

Dell PowerEdge R410 Getting started

PowerNAS

PowerNAS CMA quick start guide

Supero

Supero FatTwin F617R3-FT user manual

MSI

MSI P1-109N-L70 user manual

Dell

Dell PowerEdge XE9640 Installation and service manual

Dell

Dell PS4100 Hardware

EtroVISION

EtroVISION EV3151 user manual

NEC

NEC Express5800/T110j System configuration guide

HP ProLiant Gen9 user guide

Compaq

Compaq ProLiant 3000 Maintenance and service guide

Dell

Dell PowerEdge 3YPMN Getting started guide

iRobo

iRobo IPC2U user manual

Nortel

Nortel 1000 Con?guration guide user manual

Asus

Asus AP7500 Hardware reference guide

Avid Technology

Avid Technology AirSpeed 5000 manual

HP Integrity rx2600 overview

Milestone

Milestone Husky IVO 350T Getting started