Lenovo ThinkServer RD210 Guide

Warranty and Support

Information

Note:

Before using this information and the product it supports, be sure to read the general

information in Chapter 4, “Notices,” on page 21.

First Edition (June 2009)

©Copyright Lenovo 2005, 2009.

Portions ©Copyright International Business Machines Corporation 2005.

LENOVO products, data, computer software, and services have been developed

exclusively at private expense and are sold to governmental entities as commercial items

as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and

disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or

services are delivered pursuant aGeneral Services Administration ″GSA″contract, use,

reproduction, or disclosure is subject to restrictions set forth in Contract No.

GS-35F-05925.

Contents

Chapter 1. Information resources...............1

ThinkServer Web site (www.lenovo.com/thinkserver).........1

Documentation .....................1

Help and service .....................2

Before you call.....................2

Calling for service ...................2

Lenovo product service information for Taiwan..........6

Chapter 2. Lenovo Limited Warranty .............7

Warranty Information ...................12

Suplemento de Garantía para México..............16

Chapter 3. Customer replaceable units ............19

Chapter 4. Notices ...................21

Trademarks ......................22

©Lenovo 2005, 2009. Portions ©IBM Corp. 2005. iii

iv Warranty and Support Information

Chapter 1. Information resources

This section contains information about where to go for additional information

about Lenovo products, what to do if you experience aproblem with your

system, and whom to call for service, if required.

ThinkServer Web site (www.lenovo.com/thinkserver)

The ThinkServer Web site provides information and services to help you buy,

upgrade, and maintain your server. You can access up-to-date information for

your server on the ThinkServer Web site. From the www.lenovo.com Web site,

you can also:

vDownload the latest device drivers and software updates for your server

model

vAccess the online manuals

vAccess the Lenovo Statement of Limited Warranty

vAccess troubleshooting and support information for your server model and

other supported products

vFind the service and support phone number for your country or region

vFind aservice provider located near you

Documentation

The ThinkServer Documentation DVD is included with your server and provides

the following publications:

Installation and User Guide

This publication contains safety information, setup instructions,

hardware and software requirements, parts replacement instructions,

and configuration instructions.

Rack Installation Instructions

This publication provides instructions on how to install the server in a

rack cabinet.

Safety Information

This multilingual publication contains safety and Regulatory

Emissions notices.

If you experience aproblem with your server, refer to the troubleshooting and

diagnostics information in the Installation and User Guide that is included on the

ThinkServer Documentation DVD. In addition, you can refer to the Hardware

Maintenance Manual that is available at http://www.lenovo.com/support. The

Hardware Maintenance Manual contains safety information, features and

©Lenovo 2005, 2009. Portions ©IBM Corp. 2005. 1

specifications, software configuration information, parts listings, component

replace and repair procedures, and diagnostic information.

If you suspect asoftware problem, see the documentation, including README

files and online help, that comes with the operating system or application

program.

Lenovo maintains pages on the World Wide Web where you can get the latest

technical information and download device drivers and updates. To access

these pages, go to http://www.lenovo.com/support and follow the

instructions.

Help and service

This section contains information about calling for help and service.

Before you call

Before you call, take the following steps to try to solve the problem yourself:

vCheck all cables to make sure that they are connected.

vCheck the power switches to make sure that the system and any optional

devices are turned on.

vUse the troubleshooting information in your system documentation available

on the ThinkServer Documentation DVD that comes with your system.

vGo to the Lenovo support Web site at http://www.lenovo.com/support to

check for updated information, new device drivers, and hints and tips.

vHave the following information available:

–Machine type and model

–Serial numbers of your hardware products

–Description of the problem

–Exact wording of any error messages

–Hardware and software configuration information

Calling for service

During the warranty period, you can get help and information by telephone

through the Customer Support Center.

These services are available during the warranty period:

Problem determination

Trained personnel are available to assist you with determining a

hardware problem and deciding what action is necessary to fix the

problem.

2Warranty and Support Information

Hardware repair

If the problem is caused by hardware under warranty, trained service

personnel are available to provide the applicable level of service.

Engineering Change management

Changes might be required after aproduct has been sold. Lenovo will

make selected Engineering Changes (ECs) available that apply to your

hardware.

These items are not covered by the warranty:

vReplacement or use of parts not manufactured for or by Lenovo or

non-warranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to devices drivers

vInstallation and maintenance of network operating systems

vInstallation and maintenance of application programs

The most current list of telephone numbers for support is available on the

Lenovo Support Web site (www.lenovo.com/support).

Country or

Region Telephone Number

Africa Africa: +44 (0)1475-555-055

South Africa: +27-11-3028888 and 0800110756

Central Africa: Contact the nearest Lenovo

Business Partner

Argentina 0810-666-0011 (Spanish)

Australia 1300-880-917 (English)

Austria 01-211-454-610 (German)

Belgium 02-225-3611 (Dutch, French)

Bolivia 0800-10-0189 (Spanish)

Brazil Calls made from within the Sao Paulo region

(11) 3889-8986

Calls made from outside the Sao Paulo region

0800-701-4815

Canada 1-800-426-7378 (English, French)

Chile 800-361-213

Toll Free: 1-888-800-442-488 (Spanish)

China

(Hong Kong

S.A.R.)

8205-0333 (Cantonese, English, Mandarin)

Chapter 1. Information resources 3

Country or

Region Telephone Number

China

(Macau S.A.R.)

795-9892 (Cantonese, English, Mandarin)

Colombia 1-800-912-3021 (Spanish)

Costa Rica 0-800-011-1029 (Spanish)

Croatia 0800-0426

Cyprus +357-22-841100

Czech Republic +420-2-7213-1316

Denmark 7010-5150 (Danish)

Dominican

Republic

1-866-434-2080 (Spanish)

Ecuador 1-800-426911 (Spanish)

Egypt +202-35362525

El Salvador 800-6264 (Spanish)

Estonia +372 6776793

+372 66 00 800

Finland +358-800-1-4260 (Finnish)

France 0810-631-213 (French)

Germany 01805-004618 (German)

Greece +30-210-680-1700

Guatemala 1800-624-0051 (Spanish)

Honduras Tegucigalpa: 232-4222

San Pedro Sula: 552-2234

(Spanish)

Hungary +36-1-382-5720 (Hungarian)

+36-1-382-5716

India 1800-425-6666 (English)

Indonesia 021-5238 823 (English)

001-803-606-282 Local number only (Bahasa Indonesian)

+603 8315 6859 (DID) (Bahasa Indonesian)

Ireland 01-881-1444 (English)

Israel +972-3-9142800 (Hebrew, English)

Italy +39-800-820094 (Italian)

Japan 0120-03-5555 (Japanese)

Korea 1588-6782 (Korean)

Latvia +371 7070360

Lithuania +370 5278 66 00

Luxembourg +352-360-385-343 (French)

4Warranty and Support Information

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