Kyocera ECOSYS M5521cdw Installation guide

kyoceradocumentsolutions.us

Frequently Asked

Questions M5521cdw

Table of Contents 
 
My M5521cdw displays “Check toner/Low toner”. 3 
How do I check the Toner Level on my M5521cdw? 4 
How do I access the Command Center RX webpage? 6 
What is the administrator login via the M5521cdw OP Panel? 7 
Where is the Serial Number located for the M5521cdw? 7 
How do I install the Windows Print Driver for my M5521cdw? 8 
My M5521cdw has poor image quality. 10 
My M5521cdw displays an error indication. 11 
My M5521cdw does not turn on. 13 
My M5521cdw has a message on the display that a Paper Jam has 
occurred. Also, there is a flashing Attention light. 13 
Setting the Connection by Using the Wi-Fi Setup Tool 
(Microsoft Windows). 17 
Wireless Connection setup by Using Wi-Fi Direct. 20 
When trying to access the Command Center web page on my 
M5521cdw it states, “incorrect login Username or Password”. 25 
How can I print onto “Special Media” such as Envelopes or Labels on 
my M5521cdw? 26 
Installing the Apple OS print driver. 27 
Installing Kyocera Quick Scan Utility. For USB and network 
connected devices. 31 
Using Kyocera Quick Scan Utility. For USB and network 
connected device. 33 
 

FAQs M5521cdw

My M5521cdw displays “Check toner/Low toner”.

Check to ensure the toner is Genuine Kyocera Toner.

You can do this by checking if the toner has the Kyocera

Hologram on the toner bottle.

To maintain quality, we recommend using genuine

Kyocera toner containers, which must pass numerous

quality inspections.

The use of non-genuine toner containers may cause failure. We

will not be liable for any damages caused by the use of third-

party supplies in this machine.

A label is affixed to our genuine supplies, as shown below.

Remove the toner container and shake it, re-install

the toner container.

Shake the toner container.

Make sure the Right Cover is closed all the way.

Make sure the toner is installed in the

printer correctly.

FAQs M5521cdw

How do I check the Toner Level on my M5521cdw?

The Toner Gauges can be checked on the display.

Press the [Status / Job Cancel] key.

Scroll down using the down arrow key to highlight

[Toner Status], press OK to select.

The toner levels will be displayed.

FAQs M5521cdw

The toner gauges can also be found on the printer Status Page.

1. Press the [System Menu / Counter] key.

Select [Report] Press OK. 6. Select Yes.

Select [Report Print] press OK. 7. Check Toner Gauges at the bottom of the page.

Scroll down to highlight [Status Page] Press OK.

Toner Gauges

Cyan

0 %

100 %

Magenta

0 %

100 %

Yellow

0 %

100 %

Black

0 %

100 %

FAQs M5521cdw

How do I access the Command Center RX webpage?

(Command Center is not available with USB Cable connected devices)

Print the Status Page to get the TCP IP address for the printer.

+ Print the Status Page to get the TCP IP address for the printer.

+ Press the [System Menu / Counter] key > Select [Report] > Select [Report Print]>

Select [Status Page].

+ Look for the heading of Network on left column of the printed Status Page.

+ Below Network look for IPv4.

+ Look for the IP Address on the third line down.

Open a Web Browser such as Internet Explorer then delete the text in the Address Field.

Key in the IP address obtained from the Status Page then press Enter.

The default login is

Username: Admin (capital A)

Password: Admin (capital A)

FAQs M5521cdw

What is the administrator login via the M5521cdw OP Panel?

Username: 2100

Password: 2100

Where is the Serial Number located for the M5521cdw?

Open the Multi-Purpose Tray to find the Serial Number.

It will be a white label that looks like a barcode.

Note: The serial # is also located in the upper right corner on the printed status page.

Checking the Equipment’s Serial Number

The equipment’s serial number is printed in the location shown in the figure.

You’ll need the equipment’s serial number when contacting your Service Representative. Please

check the number before contacting your Service Representative.

FAQs M5521cdw

How do I install the Windows Print Driver for my M5521cdw?

Supported operating systems.

+ Windows 10

+ Windows 8.1

+ Windows Server 2019

+ Windows Server 2016

+ Windows Server 2012 R2

+ Windows Server 2012

Note: If you install the driver in unsupported operating

systems including Windows 7, Windows Server 2008 R2, and

Windows Server 2008, a security message appears. To proceed

with the installation, allow the installer to make changes to

your computer. For more information on Microsoft Windows

support policy, go to the Microsoft Support website.

The KX Print Driver can be downloaded from:

https://www.kyoceradocumentsolutions.us/m5521

Once downloaded, double click on the exe file to start the

installation. The driver installation files will extract to a folder

on the C drive.

When the extraction completes, Windows Defender may

prompt an unrecognized app is starting. Click More Info.

Then select Run Anyway.

The Kyocera Product Library will open.

Accept the License Agreement.

FAQs M5521cdw

Acknowledge the Energy Star Compliance notification by

clicking OK.

In the menu on the left select Express Install.

In Express mode, the installer will search the network and

USB connections for any Kyocera devices.

Click on the printer to highlight it and click Install.

Select Yes to allow the driver to report issues to Kyocera in

the event of an issue. If you do not wish to allow the reporting,

select No.

10.

The Product Library will start installing the selected driver

and components.

11.

Once complete, select the check box to Print A

Test Page.

Please note that for Energy Star Compliance, Duplex is enabled

by default.

FAQs M5521cdw

My M5521cdw has poor image quality.

To maintain quality, be sure to use genuine Kyocera

toner.

The use of non-genuine toner containers may cause

failure. A label is affixed to our genuine supplies, as

shown below.

Replace the paper with new paper.

Shake the toner container from side to side several times.

Disable Eco Print mode. System Menu> Common

Settings> Function default> Eco Print> turn off.

Make sure the paper type setting is correct for the paper

being used.

Select the System Menu / Counter key > Adjust/

Maintenance >Service Setting> Drum Refresh > Start.

Select the System Menu / Counter key > Adjust/

Maintenance > Service Setting> Laser Scanner Cleaning

> Start.

Select the System Menu / Counter key > Adjust/

Maintenance > Service Setting> DEV-CLN > Start.

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