Kwikset SmartCode 913 User manual

Programming and Troubleshooting Guide

Mastercode 2

Troubleshooting: Installation 8

Troubleshooting: Door Jamming and Door Handing 9

Troubleshooting: Keypad 13

Troubleshooting: Battery 14

Battery FAQ 15

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Mastercode

Using a Mastercode is an optional, added-security measure. It is not enabled by default. A Mastercode is

used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed

as a user code, though this is not recommended). The Mastercode must be 4-8 digits.

Programming timeout: If no button is pressed for ve seconds, the system will time out

(indicated by three beeps and a red ashing keypad), and you will need to restart the procedure.

1. Keep door open. Press and HOLD the Program button until the keypad

ashes green (about 5 seconds).

2. Enter new Mastercode.

3. Press Lock button once.

4. Re-enter Mastercode.

5. Press Lock button once.

If programming is successful, the keypad will flash green once with

one beep.

If programming is unsuccessful, the keypad will ash red three times

with three beeps. Make sure the Mastercode has not already been

programmed. Attempt the procedure again, making sure to enter the

same new Mastercode in step 2 and 4.

6. Make sure switch #3 is on, and press the Program button once. If you

hear three beeps and see the keypad ash green, the Mastercode is

enabled.

Note: The lock will time out after ve seconds.

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About the Mastercode

Enabling and Setting the Mastercode

The procedure for adding user codes is different when the Mastercode is enabled. For instuctions on how

to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with

your lock.

1. Keep door open. Press the Program button once. The keypad will ash

green and you will hear three beeps.

2. Enter Mastercode.

3. Press Lock button once.

4. Enter new user code.

5. Press Lock button once.

If programming is successful, the keypad will flash green once with

one beep.

If programming is unsuccessful, the keypad will ash red three times with

three beeps. Make sure the user code is not a duplicate and that it is

between 4 and 8 digits during your next attempt. Make sure the lock has

room for an additional code. If all user codes are lled, delete a code to make

room for this one. Make sure to enter a valid Mastercode in step 2.

6. While the door is open and locked, test the user code to make

sure it unlocks the door.

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CAdding User Codes with the Mastercode Enabled

1. Keep door open. Press the Program button once. The keypad will ash

green and you will hear three beeps.

2. Press Lock button once.

3. Enter Mastercode.

4. Press Lock button once.

5. Enter user code to be deleted.

6. Press Lock button once.

7. Re-enter user code to be deleted.

8. Press Lock button once.

Procedure continued on next page

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DDeleting a Single User Code with the Mastercode Enabled

If programming is successful, the keypad will flash green once with

one beep.

If programming is unsuccessful, the keypad will ash red three times with

three beeps. Make sure to enter the same valid code in steps 5 and 7.

Make sure to enter a valid Mastercode in step 3.

9. While the door is open and locked, test the user code to make sure it

no longer unlocks the door.

1. Keep door open. Press the Program button once. The keypad will ash

green and you will hear three beeps.

2. Press Lock button once.

3. Enter Mastercode.

4. Press Lock button once.

5. Press “9” six times.

6. Press Lock button once.

Procedure continued on next page

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EDeleting All User Codes with the Mastercode Enabled

7. Press “9” six times.

8. Press Lock button once.

If programming is successful, the keypad will flash green once with

one beep.

If programming is unsuccessful, the keypad will ash red three times with

three beeps. Make sure to enter a valid Mastercode in step 3 during your

next attempt.

9. Press the Lock button while the door is open and unlocked. If

the latch bolt does not extend to lock, then all codes have been

successfully deleted.

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1. Keep door open. Press and HOLD the Program button until the keypad

ashes green (about 5 seconds).

2. Press Lock button once.

3. Enter Mastercode.

4. Press Lock button once.

5. Re-enter Mastercode.

6. Press Lock button once.

If programming is successful, the keypad will flash green once with

one beep.

If programming is unsuccessful, the keypad will ash red three times with

three beeps. Make sure the Mastercode has been enabled before trying

to disable it. Attempt this procedure again, making sure to enter the same

Mastercode in steps 3 and 5.

7. Make sure switch #3 is on, and then press the Program button once.

If you don’t immediately hear three beeps and see the keypad ash

green, the Mastercode is disabled.

Note: The lock will time out after ve seconds.

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FDisabling and Deleting the Mastercode

Troubleshooting: Installation

If you encounter any of the problems above, the deadbolt latch may be

installed upside down. Remove the interior assembly, mounting plate,

and exterior assembly from the door, and look at the latch inside the

door hole.

If the word “UP” is upside down and at the bottom of the latch, the latch

is installed incorrectly.

Reinstall the latch, making sure the word “UP” faces upward.

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The interior mounting screws are dicult to tighten.

The interior and exterior assembly won’t mount parallel to the door edge.

The interior assembly does not ﬁt on the mounting plate.

Troubleshooting: Door Jamming and Door Handing

The door handing process was not executed

during installation.

Perform the door handing process in the Installation Guide.

The hole in the door is misaligned.

Disassemble the lock, and reinstall it without the adapter ring on the

exterior side of the door.

The wrong deadbolt latch is installed.

SmartCode deadbolts require a tapered latch bolt for ease of operation.

If the latch being used is from an older lock, it will likely not have a

tapered latch bolt. Remove the lock from the door, including the old

latch. Replace with the new tapered latch that came with the lock and

reinstall the lock.

The deadbolt latch and strike are misaligned,

causing the latch to bind.

Adjust the tab of the lower strike (for your knob or lever) to help align the

upper latch and strike so that the latch bolt enters the strike when the

door is locked.

The lower latch and lower strike (for your knob

or lever) are misaligned, putting too much

load on the deadbolt latch.

As a test, rotate the turnpiece on the deadbolt so the latch is retracted

(unlocked), and close the door. If you have to push, pull or lift the door to

get it to close, adjust the position of the lower strike.

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The lock jams and the turnpiece does not rotate smoothly.

The lock beeps, the keypad ﬂashes red, and the door cannot lock.

The hole in the door frame for the latch bolt is

not drilled deep enough.

Make sure the hole in the door frame is drilled at least 1” (25 mm) deep.

The mounting plate is placing tension on the

torque blade.

Attempt to lock and unlock the door with the key. If it is unable to rotate,

remove the interior assembly from the mounting plate. Test the key

again. If it is still unable to rotate, loosen the screws on the mounting

plate and reposition the plate so there is no tension on the cylinder

torque blade. Make sure the latch bolt can operate smoothly with the key

and reinstall the interior assembly.

The clutch is disengaged.

Remove the battery pack. Remove the interior assembly from the

door. Verify that the lock can be operated smoothly with the key while

the interior is removed. Attempt to rotate the turnpiece on the interior

assembly to the vertical position. If it cannot rotate to the vertical position,

the clutch has become disengaged.

Place the battery cover onto the interior assembly, making sure to align

the turnpiece with the shaft. Rotate the turnpiece 180° clockwise (you

will need to use force when rotating the turnpiece, and you will hear it

click). This will re-engage the clutch.

180°

Align the turnpiece with the torque blade and reinstall the interior

assembly on the door.

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