Kwikset SmartKey Series User manual

1 / 3

61023 / 02

Kwikset

1-800-327-5625

www.kwikset.com

Weiser

USA: 1-800-677-5625

Canada: 1-800-501-9471

www.weiserlock.com

SmartKey Padlock

Troubleshooting Guide

Problem

DO NOT insert a key! Insert “B” into the

SmartKey hole and turn the cylinder 90°.

The shackle will open.

DO NOT insert a key.

Rotate shackle.

The shackle was closed during the

re-keying procedure after the old key

was removed from the padlock.

Insert “B” fully and rmly into the SmartKey

hole. You may feel the tool click inside the lock.

Remove “B”.

FULLY insert new key. Close shackle. The key

will automatically rotate

back to the home position.

The lock has been

successfully re-keyed.

Solution

C C

B B

90°

2 / 3

61023 / 02

Kwikset

1-800-327-5625

www.kwikset.com

Weiser

USA: 1-800-677-5625

Canada: 1-800-501-9471

www.weiserlock.com

The shackle was closed during the

re-keying procedure after the old key

was removed from the padlock, and a

key was inserted into the cylinder.

The padlock is unusable and you will need to use a new padlock.

Problem

Solution

3 / 3

61023 / 02

Kwikset

1-800-327-5625

www.kwikset.com

Weiser

USA: 1-800-677-5625

Canada: 1-800-501-9471

www.weiserlock.com

If the new key was not

FULLY inserted during

the re-keying procedure,

then the cylinder has

been misprogrammed to

operate with the key only

partially inserted.

Note: If you cannot nd the

depth at which the key was

programmed, the padlock will

remain unusable and you will

need to use a new padlock.

Slowly pull the key out of the

cylinder while gently jiggling

it to nd the depth at which

it was programmed. If

successful, turn key 90°,

and shackle will open.

90°

Remove “B”.

Insert “B” fully and rmly into the Smartkey hole.

You may feel the tool click inside the lock.

Rotate shackle.

Close shackle. The key will

automatically rotate back to the

home position. The lock has

been successfully re-keyed to

the proper key depth.

Push the key all the way into the cylinder.

Problem

Solution

The new key will not turn in the

cylinder even after the lock was

successfully rekeyed.

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