Kwikset Smartcode 910 User manual

Programming and Troubleshooting Guide

Mastercode 2

Troubleshooting: Door Jamming and Door Handing 6

Troubleshooting: Keypad 11

Troubleshooting: Smart Home Systems 12

Troubleshooting: Battery 14

Battery FAQ 15

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Mastercode

Programming timeout: If no button is pressed for ve seconds, the system will time out

and you will need to restart the procedure.

1. Keep door open. Press and HOLD the Program button until the keypad

ashes green (about 5 seconds).

2. Enter new Mastercode.

3. Press Lock button once.

4. Re-enter Mastercode.

5. Press Lock button once.

If programming is successful, the keypad will flash green once with

one beep.

If programming is unsuccessful, the keypad will ash red three times

with three beeps. Make sure the Mastercode has not already been

programmed. Attempt the procedure again, making sure to enter the

same new Mastercode in step 2 and 4.

6. Make sure switch #3 is on, and press the Program button once. If

you hear three beeps and see the keypad ash green three times, the

Mastercode is enabled.

Note: The lock will time out after ve seconds.

Using a Mastercode is an optional, added-security measure. It is not enabled by default. A Mastercode is

used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed

as a user code, though this is not recommended). The Mastercode must be 4-8 digits.

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About the Mastercode

Enabling and Setting the Mastercode

1. Keep door open. Press the Program button once. The keypad will ash

green and you will hear three beeps.

2. Enter Mastercode.

3. Press Lock button once.

4. Press the Program button the number of times that corresponds to

the user code position being programmed.

Example: If programming the third code, press the button three times.

5. Enter new user code.

6. Press Lock button once.

The procedure for adding user codes is different when the Mastercode is enabled. For instuctions on how

to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with

your lock.

Procedure continued on next page

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CAdding User Codes with the Mastercode Enabled

If programming is successful, the keypad will flash green once with

one beep.

If programming is unsuccessful, the keypad will ash red three times

with three beeps. Make sure the user code is not a duplicate and that it

is between 4 and 8 digits during your next attempt. Make sure to enter a

valid Mastercode in step 2.

7. While the door is open and locked, test the user code to make

sure it unlocks the door.

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1. Keep door open. Press and HOLD the Program button until the keypad

ashes green (about 5 seconds).

2. Press Lock button once.

3. Enter Mastercode.

4. Press Lock button once.

5. Re-enter Mastercode.

6. Press Lock button once.

If programming is successful, the keypad will flash green once with

one beep.

If programming is unsuccessful, the keypad will ash red three times with

three beeps. Make sure the Mastercode has been enabled before trying

to disable it. Attempt the procedure again, making sure to enter the same

Mastercode in steps 3 and 5.

7. Make sure switch #3 is on, and press the Program button once. If you

don’t immediately hear three beeps and see the keypad ash green

three times, the Mastercode is disabled.

Note: The lock will time out after ve seconds.

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DDisabling and Deleting the Mastercode

Troubleshooting: Door Jamming and Door Handing

The door handing process was not executed

during installation.

Perform the door handing process in the Installation Guide.

The hole in the door is misaligned.

Disassemble the lock, and reinstall it without the adapter ring on the

exterior side of the door.

The wrong deadbolt latch is installed.

SmartCode deadbolts require a tapered latch bolt for ease of operation.

If the latch being used is from an older lock, it will likely not have a

tapered latch bolt. Remove the lock from the door, including the old

latch. Replace with the new latch and reinstall the lock.

The deadbolt latch and strike are misaligned,

causing the latch to bind.

Adjust the tab of the lower strike (for your knob or lever) to help align the

upper latch and strike so that the latch bolt enters the strike when the

door is locked.

The lower latch and lower strike (for your knob

or lever) are misaligned, putting too much

load on the deadbolt latch.

As a test, rotate the turnpiece on the deadbolt so the latch is retracted

(unlocked), and close the door. If you have to push, pull or lift the door to

get it to close, adjust the position of the lower strike.

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AThe lock jams and the turnpiece does not rotate smoothly.

BThe lock beeps, the keypad ﬂashes red, and the door cannot lock.

The hole in the door frame for the latch bolt is

not drilled deep enough.

Make sure the hole in the door frame is drilled at least 1” (25 mm) deep.

The mounting plate is placing tension on the

torque blade.

Attempt to lock and unlock the door with the key. If it is unable to rotate,

remove the interior assembly from the mounting plate. Test the key

again. If it is still unable to rotate, loosen the screws on the mounting

plate and reposition the plate so there is no tension on the cylinder

torque blade. Make sure the latch bolt can operate smoothly with the key

and reinstall the interior assembly.

The clutch is disengaged.

Remove the interior assembly from the door. Verify that the lock can

be operated smoothly with the key while the interior is removed.

Attempt to rotate the turnpiece on the interior assembly. If it does not

rotate smoothly, the clutch has become disengaged. Simply rotate the

turnpiece 180° clockwise (you will need to use force when rotating

the turnpiece, and you will hear it click). This will re-engage the

clutch. Align the turnpiece with the torque blade and reinstall the

interior assembly on the door.

180°

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The latch is installed upside down.

A quick way to tell that the latch is upside down is to look at the face of

the cylinder. If it is upside down, the latch is installed upside down.

Remove the entire lock assembly from the door, including the latch.

Reinstall the latch, making sure the word “UP” faces upward.

Reinstall the lock. If the turnpiece does not align with the torque blade,

rotate the turnpiece 180° clockwise (you will need to use force when

rotating the turnpiece, and you will hear it click).

180°

Perform the door handing process once the lock is fully installed.

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The lock interior is not mounted perpendicular

to the ground.

Remount lock interior assembly as illustrated in the Installation Guide.

The hole in the door is misaligned.

Disassemble the lock, and reinstall it without the adapter ring on the

exterior side of the door.

The latch is installed upside down.

See page 8.

The battery level is too low.

This is indicated by the keypad ashing red three times with three beeps.

Use a fresh set of batteries, and perform the door handing process again.

The latch and strike are misaligned, causing

the latch to bind.

If you have not already done so, perform the door handing process while

the door is open. If it is successful only when the door is open, the latch

and strike are not aligned as they should be. Ensure door preparation is

in accordance with the door drilling instructions, available online.

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CThe Status LED is solid red after the door handing process.

The door handing process was not performed

correctly.

Make sure to press and hold the Lock button until the battery pack is

fully inserted into the interior assembly and the latch bolt starts to move

on its own.

The latch is installed upside down.

See page 8.

The mounting plate is placing tension on the

torque blade.

See page 7.

The clutch is disengaged.

See page 7.

The latch and strike are misaligned, causing

the latch to bind.

If you have not already done so, perform the door handing process while

the door is open. If it is successful only when the door is open, the latch

and strike are not aligned as they should be. Ensure door preparation is

in accordance with the door drilling instructions, available online.

The keypad is unresponsive.

Make sure switch #3 is on. Use a fresh set of batteries and perform

the door handing process. If the latch does not extend or retract, and

the lock does not beep, press each individual key on the keypad (one

at a time) and listen for beeping sound. If no beeping is heard, this is a

keypad error. Contact Technical Support for further troubleshooting.

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DThe deadbolt latch does not extend or retract on its own during

the door handing process.

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