Johnson Controls CK721-A Quick start guide

24-10025-113 Revision –

June, 2015

CK721-A

Network Controller

version 3.3

factory field upgrade

Johnson Controls, Inc.

No part of this document may be reproduced without the prior permission of Johnson Controls, Inc.

If this document is translated from the original English version by Johnson Controls, Inc., all

reasonable endeavors will be used to ensure the accuracy of translation. Johnson Controls, Inc.

shall not be liable for any translation errors contained herein or for incidental or consequential

damages in connection with the furnishing or use of this translated material.

Due to continuous development of our products, the information in this document is subject to

change without notice. Johnson Controls, Inc. shall not be liable for errors contained herein or for

incidental or consequential damages in connection with furnishing or use of this material. Contents

of this publication may be preliminary and/or may be changed at any time without any obligation to

notify anyone of such revision or change, and shall not be regarded as a warranty.

Other Manufacturers’ Documentation

Johnson Controls does not duplicate documentation of other equipment manufacturers. When

necessary, Johnson Controls provides documentation that supplements that of other manufacturers.

When unpacking your equipment, keep all original manufacturer documentation for reference.

Technical Support

For factory technical support, Johnson Controls authorized field technicians can contact Global

Security Solutions by phone at (866) 893-0423 or (414) 524-1214, or by email at

support.globalsecur[email protected]. They can also call the Field Support Center at

(800) 524-1330 or (414) 524-5000 and use options 6, 1, 7.

Customers who require technical support or who have other support needs (maintenance contracts

or on-site field support) should contact their local Johnson Controls office; visit

http://www.johnsoncontrols.com/content/us/en/locations.html to find your local office.

Acknowledgments

Metasys® and Johnson Controls® are trademarks of Johnson Controls, Inc. All other company and

product names are trademarks or registered trademarks of their respective owners.

Software Version 3.3 Factory Field Upgrade

24-10025-113 Rev. –

FACTORY FIELD UPGRADE

This document describes how to upgrade CK721-A controllers in the field to

Version 3.3. This is the only supported method for upgrading CK721-A

controllers when a P2000 host update fails and the controller constantly reboots

or fails to come back online with the host.

For standard CK721-A controller firmware upgrade procedures, refer to the

CK721-A Software Release Notes. The upgrade method described in this

document does not require the host.

NOTE: Procedures described in this document use the Tera Term Pro terminal

emulation software version 2.3. Use of other terminal emulation programs may

require different steps.

OVERVIEW

This document is divided into the following sections:

•System Requirements on page 1

•Computer to CK721-A Controller Connection on page 3

•Computer Configuration on page 4

•Tera Term Pro Configuration on page 6

•Firmware Version 3.3 Installation on page 9

•Restoring the Controller’s Configuration Settings on page 18

•CK721-A Version 3.3 Database Download on page 19

•Re-configuring the Computer on page 19

SYSTEM REQUIREMENTS

You need the following hardware and software to perform the factory field

upgrade of the CK721-A controller firmware:

• A computer running Microsoft Windows XP® Professional or higher, or

Windows 2000 Professional

Software Version 3.3 Factory Field Upgrade

24-10025-113 Rev. –

NOTE: You are required to change various Microsoft® Windows® settings on

this computer. To minimize any future issues you may encounter as a result of

these changes, we recommend keeping track of your customer settings using

Table 1: Computer Settings and restoring them after the upgrade.

• RS232 Null Modem Cable (DB9F/F), for example, Black Box EYN257T-

0015-FF or equivalent

• 10/100Base-T CAT5 Ethernet crossover cable or a standard CAT5 straight-

through cable if connecting to a hub/switch, for example, Black Box

EVCRB82-0020 or equivalent

•TheCK721a_Factory_FieldUpdate_FW_3-3Build14.exe self-extracting

archive file. This file is located on the CK721-A Version 3.3 Upgrade CD,

or from the following site:

https://my.jci.com/sites/NA-SecurityFireSafety/SitePages/

P2000%20Version%203.14.aspx

• Terminal Emulation Software (Tera Term Pro Preferred). To use the free

Tera Term Pro software, download and install Version 2.3 from the

following site:

http://hp.vector.co.jp/authors/VA002416/teraterm.html

Cable Wiring

Null Modem Cable

The null modem cable provides an RS-232 serial connection from the

CK721-A controller RS232C A port to the computer’s COM port.

Connector 1 Pinout Connector 2 Pinout

TX = Transmit

RX = Receive

RTS = Request to Send

CTS = Clear to Send

SG = Signal Ground

DSR = Data Set Ready

DTR = Data Terminal Ready

3 TX 2 RX

2 RX 3 TX

7 RTS 8 CTS

8 CTS 7 RTS

5 SG 5 SG

6 DSR 4 DTR

4 DTR 6 DSR

Software Version 3.3 Factory Field Upgrade

24-10025-113 Rev. –

Ethernet Crossover Cable

The Ethernet crossover cable provides an network connection from the

CK721-A controller Ethernet port directly to the computer’s network

port.

Ethernet Straight-through Cable

The Ethernet straight-through cable provides an network connection from

the CK721-A controller Ethernet port to the computer’s network port via

a hub or switch.

COMPUTER TO CK721-A CONTROLLER CONNECTION

To connect the computer to the CK721-A controller:

1. Connect one end of the RS232 Null Modem Cable to the COM 1 or

COM 2 port of the computer. Connect the other end to the RS232C A

port of the CK721-A controller.

Connector 1 Pinout Connector 2 Pinout

TX = Transmit

RX = Receive

1 RX+ 3 TX+

2 RX- 6 TX-

3 TX+ 1 RX+

6 TX- 2 RX-

Connector 1 Pinout Connector 2 Pinout

TX = Transmit

RX = Receive

1 TX+ 1 RX+

2 TX- 2 RX-

3 RX+ 3 TX+

6 RX- 6 TX-

Software Version 3.3 Factory Field Upgrade

24-10025-113 Rev. –

Figure 1: Connections between Computer and CK721-A Controller

2. Connect one end of the Ethernet cable to the network port of the

computer. Connect the other end of the cable to the Ethernet port

CK721-A controller.

COMPUTER CONFIGURATION

Once you have properly connected the computer to the CK721-A controller,

you are ready to configure the computer as follows:

• Copy and run the CK721-A Version 3.3 self-extracting archive file (see

CK721-A Self-extracting Archive File on page 5 for details)

• Enable file and printer sharing for Microsoft networks

• Set the computer’s IP address to 192.168.2.1, and subnet mask to

255.255.255.0.

• Disable computer firewall software

Computer

CK721-A Controller

RS232 Null Modem

Cable (DB9F/F)*

COM 1 or 2**

Ethernet

RS232C A

Serial Port Ethernet Port

10/1000Base-T CAT5

Ethernet Crossover Cable*

(Use straight-through Ethernet

cables if connecting to CK721-A

via a hub/switch.)

Power

* Maximum Distance: 15 m (50 ft.)

** Baud Rate: 115200

Software Version 3.3 Factory Field Upgrade

24-10025-113 Rev. –

Configuring the computer takes approximately 2 minutes and must only be

performed once. Installing the CK721-A controller firmware takes

approximately 15 minutes per controller.

IMPORTANT: Before changing the IP address settings of your computer, write

down the current settings (see Table 1: Computer Settings). This information

enables you to re-configure the computer with the original settings once you

have finished upgrading the CK721-A controller. Failure to revert to the original

settings may result in computer network issues or other problems related to the

configuration changes.

The following table provides a quick reference of the required computer

configuration changes:

CK721-A Self-extracting Archive File

To copy and run the CK721-A Version 3.3 self-extracting archive file:

1. Copy the CK721a_Factory_FieldUpdate_FW_3-3Build14.exe file

to the computer’s C:\ directory.

2. Double-click the archive file. The WinZip Self-Extractor dialog box

appears.

3. Verify that C:\ is listed in the Unzip to folder field.

4. Click Unzip.

The self-extracting archive file saves the CK721-A firmware files in

the following directory:

C:\FTP\ck721a

Table 1: Computer Settings

Computer Settings Current Settings Change to . . .

File and Printer Sharing for

Microsoft Networks

Enabled

IP Address 192.168.2.1

Subnet Mask 255.255.255.0

Software Version 3.3 Factory Field Upgrade

24-10025-113 Rev. –

The following files are available in the ck721a subdirectories:

./FTP/CK721a/Step1:

• 1image-721a-factory-field-ftpd001.bin

• load.bat

• load1.bat

• load2.bat

• sendnto.exe

./FTP/CK721a/Step2:

• 2image.bin

•fs.tar

• step2b.sh

• step2a.bat

•step2a.ftp

5. Click OK when the Files successfully extracted message appears.

TERA TERM PRO CONFIGURATION

This section provides instructions on configuring Tera Term Pro. If your

configuration settings currently match the settings required to perform the

upgrade, you may skip this section. The required settings are:

Once you configure Tera Term Pro according to the following instructions, the

settings take effect each time you launch the application.

Setting Value

Connect to serial port COM1 or COM2 (depending on the COM port you are using)

Serial port baud rate 115200

Flow control None

Scroll buffer 10,000 lines

Software Version 3.3 Factory Field Upgrade

24-10025-113 Rev. –

To configure Tera Term Pro:

1. Open Windows Explorer.

2. Access the following directory: C:\Program Files\TTERMPRO

3. Delete the TERATERM.INI file.

4. Launch Tera Term Pro.

5. In the Tera Term: New connection dialog box, select Serial and

COM1 or COM2 port, depending on the COM port you are using.

Click OK.

6. From the menu bar, select Setup > Serial Port.

7. On the Tera Term: Serial port setup dialog box, select 115200 from

the Baud rate drop-down list. Click OK.

Software Version 3.3 Factory Field Upgrade

24-10025-113 Rev. –

8. From the menu bar, select Setup > Window.

9. On the Tera Term: Window setup dialog box, change the number of

Scroll buffer lines to 10,000 and click OK.

10. From the menu bar, select Setup > Save setup.

11. On the Tera Term: Save setup dialog box, navigate to C:\Program

Files\TTERMPRO and click Save.

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