Johnson Controls CK721-A Quick start guide
24-10025-113 Revision –
June, 2015
CK721-A
Network Controller
version 3.3
factory field upgrade
Copyright 2015
Johnson Controls, Inc.
All Rights Reserved
No part of this document may be reproduced without the prior permission of Johnson Controls, Inc.
If this document is translated from the original English version by Johnson Controls, Inc., all
reasonable endeavors will be used to ensure the accuracy of translation. Johnson Controls, Inc.
shall not be liable for any translation errors contained herein or for incidental or consequential
damages in connection with the furnishing or use of this translated material.
Due to continuous development of our products, the information in this document is subject to
change without notice. Johnson Controls, Inc. shall not be liable for errors contained herein or for
incidental or consequential damages in connection with furnishing or use of this material. Contents
of this publication may be preliminary and/or may be changed at any time without any obligation to
notify anyone of such revision or change, and shall not be regarded as a warranty.
Other Manufacturers’ Documentation
Johnson Controls does not duplicate documentation of other equipment manufacturers. When
necessary, Johnson Controls provides documentation that supplements that of other manufacturers.
When unpacking your equipment, keep all original manufacturer documentation for reference.
Technical Support
For factory technical support, Johnson Controls authorized field technicians can contact Global
Security Solutions by phone at (866) 893-0423 or (414) 524-1214, or by email at
support.globalsecur[email protected]. They can also call the Field Support Center at
(800) 524-1330 or (414) 524-5000 and use options 6, 1, 7.
Customers who require technical support or who have other support needs (maintenance contracts
or on-site field support) should contact their local Johnson Controls office; visit
http://www.johnsoncontrols.com/content/us/en/locations.html to find your local office.
Acknowledgments
Metasys® and Johnson Controls® are trademarks of Johnson Controls, Inc. All other company and
product names are trademarks or registered trademarks of their respective owners.
Software Version 3.3 Factory Field Upgrade
24-10025-113 Rev. –
1
FACTORY FIELD UPGRADE
This document describes how to upgrade CK721-A controllers in the field to
Version 3.3. This is the only supported method for upgrading CK721-A
controllers when a P2000 host update fails and the controller constantly reboots
or fails to come back online with the host.
For standard CK721-A controller firmware upgrade procedures, refer to the
CK721-A Software Release Notes. The upgrade method described in this
document does not require the host.
NOTE: Procedures described in this document use the Tera Term Pro terminal
emulation software version 2.3. Use of other terminal emulation programs may
require different steps.
OVERVIEW
This document is divided into the following sections:
•System Requirements on page 1
•Computer to CK721-A Controller Connection on page 3
•Computer Configuration on page 4
•Tera Term Pro Configuration on page 6
•Firmware Version 3.3 Installation on page 9
•Restoring the Controller’s Configuration Settings on page 18
•CK721-A Version 3.3 Database Download on page 19
•Re-configuring the Computer on page 19
SYSTEM REQUIREMENTS
You need the following hardware and software to perform the factory field
upgrade of the CK721-A controller firmware:
• A computer running Microsoft Windows XP® Professional or higher, or
Windows 2000 Professional
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NOTE: You are required to change various Microsoft® Windows® settings on
this computer. To minimize any future issues you may encounter as a result of
these changes, we recommend keeping track of your customer settings using
Table 1: Computer Settings and restoring them after the upgrade.
• RS232 Null Modem Cable (DB9F/F), for example, Black Box EYN257T-
0015-FF or equivalent
• 10/100Base-T CAT5 Ethernet crossover cable or a standard CAT5 straight-
through cable if connecting to a hub/switch, for example, Black Box
EVCRB82-0020 or equivalent
•TheCK721a_Factory_FieldUpdate_FW_3-3Build14.exe self-extracting
archive file. This file is located on the CK721-A Version 3.3 Upgrade CD,
or from the following site:
https://my.jci.com/sites/NA-SecurityFireSafety/SitePages/
P2000%20Version%203.14.aspx
• Terminal Emulation Software (Tera Term Pro Preferred). To use the free
Tera Term Pro software, download and install Version 2.3 from the
following site:
http://hp.vector.co.jp/authors/VA002416/teraterm.html
Cable Wiring
Null Modem Cable
The null modem cable provides an RS-232 serial connection from the
CK721-A controller RS232C A port to the computer’s COM port.
Connector 1 Pinout Connector 2 Pinout
TX = Transmit
RX = Receive
RTS = Request to Send
CTS = Clear to Send
SG = Signal Ground
DSR = Data Set Ready
DTR = Data Terminal Ready
3 TX 2 RX
2 RX 3 TX
7 RTS 8 CTS
8 CTS 7 RTS
5 SG 5 SG
6 DSR 4 DTR
4 DTR 6 DSR
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Ethernet Crossover Cable
The Ethernet crossover cable provides an network connection from the
CK721-A controller Ethernet port directly to the computer’s network
port.
Ethernet Straight-through Cable
The Ethernet straight-through cable provides an network connection from
the CK721-A controller Ethernet port to the computer’s network port via
a hub or switch.
COMPUTER TO CK721-A CONTROLLER CONNECTION
To connect the computer to the CK721-A controller:
1. Connect one end of the RS232 Null Modem Cable to the COM 1 or
COM 2 port of the computer. Connect the other end to the RS232C A
port of the CK721-A controller.
Connector 1 Pinout Connector 2 Pinout
TX = Transmit
RX = Receive
1 RX+ 3 TX+
2 RX- 6 TX-
3 TX+ 1 RX+
6 TX- 2 RX-
Connector 1 Pinout Connector 2 Pinout
TX = Transmit
RX = Receive
1 TX+ 1 RX+
2 TX- 2 RX-
3 RX+ 3 TX+
6 RX- 6 TX-
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Figure 1: Connections between Computer and CK721-A Controller
2. Connect one end of the Ethernet cable to the network port of the
computer. Connect the other end of the cable to the Ethernet port
CK721-A controller.
COMPUTER CONFIGURATION
Once you have properly connected the computer to the CK721-A controller,
you are ready to configure the computer as follows:
• Copy and run the CK721-A Version 3.3 self-extracting archive file (see
CK721-A Self-extracting Archive File on page 5 for details)
• Enable file and printer sharing for Microsoft networks
• Set the computer’s IP address to 192.168.2.1, and subnet mask to
255.255.255.0.
• Disable computer firewall software
Computer
CK721-A Controller
RS232 Null Modem
Cable (DB9F/F)*
COM 1 or 2**
Ethernet
RS232C A
Serial Port Ethernet Port
10/1000Base-T CAT5
Ethernet Crossover Cable*
(Use straight-through Ethernet
cables if connecting to CK721-A
via a hub/switch.)
Power
* Maximum Distance: 15 m (50 ft.)
** Baud Rate: 115200
Software Version 3.3 Factory Field Upgrade
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Configuring the computer takes approximately 2 minutes and must only be
performed once. Installing the CK721-A controller firmware takes
approximately 15 minutes per controller.
IMPORTANT: Before changing the IP address settings of your computer, write
down the current settings (see Table 1: Computer Settings). This information
enables you to re-configure the computer with the original settings once you
have finished upgrading the CK721-A controller. Failure to revert to the original
settings may result in computer network issues or other problems related to the
configuration changes.
The following table provides a quick reference of the required computer
configuration changes:
CK721-A Self-extracting Archive File
To copy and run the CK721-A Version 3.3 self-extracting archive file:
1. Copy the CK721a_Factory_FieldUpdate_FW_3-3Build14.exe file
to the computer’s C:\ directory.
2. Double-click the archive file. The WinZip Self-Extractor dialog box
appears.
3. Verify that C:\ is listed in the Unzip to folder field.
4. Click Unzip.
The self-extracting archive file saves the CK721-A firmware files in
the following directory:
C:\FTP\ck721a
Table 1: Computer Settings
Computer Settings Current Settings Change to . . .
File and Printer Sharing for
Microsoft Networks
Enabled
IP Address 192.168.2.1
Subnet Mask 255.255.255.0
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6
The following files are available in the ck721a subdirectories:
./FTP/CK721a/Step1:
• 1image-721a-factory-field-ftpd001.bin
• load.bat
• load1.bat
• load2.bat
• sendnto.exe
./FTP/CK721a/Step2:
• 2image.bin
•fs.tar
• step2b.sh
• step2a.bat
•step2a.ftp
5. Click OK when the Files successfully extracted message appears.
TERA TERM PRO CONFIGURATION
This section provides instructions on configuring Tera Term Pro. If your
configuration settings currently match the settings required to perform the
upgrade, you may skip this section. The required settings are:
Once you configure Tera Term Pro according to the following instructions, the
settings take effect each time you launch the application.
Setting Value
Connect to serial port COM1 or COM2 (depending on the COM port you are using)
Serial port baud rate 115200
Flow control None
Scroll buffer 10,000 lines
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To configure Tera Term Pro:
1. Open Windows Explorer.
2. Access the following directory: C:\Program Files\TTERMPRO
3. Delete the TERATERM.INI file.
4. Launch Tera Term Pro.
5. In the Tera Term: New connection dialog box, select Serial and
COM1 or COM2 port, depending on the COM port you are using.
Click OK.
6. From the menu bar, select Setup > Serial Port.
7. On the Tera Term: Serial port setup dialog box, select 115200 from
the Baud rate drop-down list. Click OK.
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8. From the menu bar, select Setup > Window.
9. On the Tera Term: Window setup dialog box, change the number of
Scroll buffer lines to 10,000 and click OK.
10. From the menu bar, select Setup > Save setup.
11. On the Tera Term: Save setup dialog box, navigate to C:\Program
Files\TTERMPRO and click Save.
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