Ingenico Move3500 User manual

Quick Start Guide

Move3500

GETTING STARTED

Set up your charging base unit in a convenient location close

to a power source.

Your terminal will automatically pick-up the best available

mobile network. However, if required, you may manually select

a network in order for the terminal to always connect to a

selected provider. To change to ‘Manual Mode’ press until

SYSTEM MENU is displayed. Choose ‘Select Function’ by

pressing , or then press . Type in 91 and press .

Press again and terminal will scan for networks.

Select a network by pressing or then press to

confirm selection.

Note: Press and hold and together to turn the

terminal off (terminal needs to be off its base).

SUPERVISOR PASSWORD

The default supervisor password is 0000. Please note: The

terminal will require you to change this to a new code of your

choosing before you can process any transactions.

FUNCTION KEYS

Arrow keys: Enable you to choose options on screen

F1 & F4 keys: Are NOT used.

Menu key: To enter the application menus press the Menu

key from the idle (READY) screen. Pressing the key again

moves to the next menu (if available).

Correction keys: When entering numbers or letters, pressing

deletes one character at a time; while pressing deletes

the entire line (this key also cancels transactions).

Confirmation key: Pressing is used to confirm

anything that has been typed into the terminal.

Paper feed key: To test the feeding of the paper through the

printer press and hold .

See page 4 for instructions how to change the paper roll.

Clear key

Cancel key

Menu key

Enter key

Arrow keys F4

Power

socket

Connecting the Base Unit

Terminal guides

Terminal charging

points

Paper feed key

THE CHIP CARD READER

Customer cards must be inserted as shown, with the chip upwards.

Push the card fully into the slot below the keypad and follow the

instructions on screen.

If you see a “BAD READ” message, check the card orientation and

try again. After three bad reads the terminal will prompt you to swipe

the card.

DO NOT remove the card until instructed to do so by the

terminal.

CHIP & PIN TRANSACTIONS - SALE

From the idle screen, enter the sale amount for the transaction and

press . For example enter £12.34 as 1234.

The customer must enter their PIN code.

NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.

After the customer has entered their PIN and pressed they will be

prompted to return the terminal to you.

The terminal will now connect to the acquirer for authorisation, if the

transaction is authorised then an AUTH CODE will be shown.

The terminal will print two receipts. The merchant copy will be

printed first, then once you press , the customer copy will be

printed. If prompted press to reprint either receipt if required.

CHIP & PIN TRANSACTIONS - REFUND

From the idle screen, press , then choose “REFUND”. Enter the

‘Refund Amount’ then insert the card. If prompted enter the Supervisor

Password and press .

The terminal will now connect to the acquirer for authorisation, if the

refund is authorised then “REFUND ACCEPTED” will be shown.

The terminal will print the merchant copy which the customer must

sign.

Remove the card.

Check the signature on the merchant copy with that on the card. If the

signature is valid then press , otherwise press .

The terminal will then print the customer copy.

CONTACTLESS - SALE

From the idle screen, enter the sale amount for the transaction and

press . For example enter £12.34 as 1234. If you make a mistake,

press and re-enter the amount.

The cardholder should present their card/payment device

against the contactless symbol on the terminal.

The terminal will now print the Merchant receipt.

Note: If the customer requests a receipt this must be done before the

next transaction takes place. Press to print the customer receipt.

KEYED TRANSACTIONS - SALE

When prompted to Present/Insert/Swipe a card start to type in the

customer’s card number and then press .

Enter the Expiry Date, the start date (if required), the issue number (if

required), pressing after each entry.

Enter the ‘Security Information’ as follows:

Card security Code (from the back of the card),

The numbers from the cardholder’s postcode (e.g. EH52 5SH is 525),

and the numbers from the cardholder’s address (e.g. 51 High Street

is 51), pressing after each entry.

The terminal will connect to the acquiring host to obtain

authorisation.

The terminal will display the results of the ‘Security Checks

(CV2/AVS Data) and will prompt you to choose “Decline” or “Accept”

the transaction depending on the results.

The terminal will print off the two receipts.

Results can be: ‘All Match’, ‘Address Match Only’, ‘No Data Matches’, ‘Data Not Checked’ or ‘Security

Code Match Only’.

END OF DAY REPORTS

To access the reports menu press , until ‘SYSTEM MENU’ is

displayed and then select “Totals”.

Press or to highlight the required option and press to

select it.

If required enter the supervisor password and press .

END OF DAY: This indicates the total value of transactions that have

been processed and shows that the totals have been confirmed by

the acquirer. This MUST be done at the end of each day that you

trade.

X REPORT: Shows the breakdown of transactions in different ways

enabling you to check off against individual receipts and the

“BANKING” report.

Z REPORT: Exactly the same as the “X REPORT”, except that

the Z “REPORT” resets the totals ready for the next day’s trade.

CHANGING THE PAPER ROLL

Hold the terminal securely in one hand. With the other hand, and by using two fingers, lift the

printer cover release as shown in and above. Fully open the printer cover and remove the old roll

of paper.

Unstick the end of the new roll, leaving the end free, hold the paper roll and carefully place into

the printer compartment as shown in above with the paper feeding up from the bottom.

Holding the free end of the paper and the terminal, close the printer cover and push firmly until it

locks. While your terminal is displaying the idle screen, press and hold to ensure that the paper

feeds correctly.

ONLY OPEN THE PRINTER COVER AS SHOWN - DO NOT FORCE THE PRINTER COVER

For further information on terminal functionality please download your Terminal User Guide from

https://ingenico.co.uk/smart-terminals/user-guides

or call the terminal helpdesk.

DIV434787A

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