Ingenico Link/2500 User manual

Link/2500

(Slim version)

User Guide

Content

1Introduction 3

2Presentation 4

2.1 Content of the box 4

2.2 Overview of the Link/2500 5

2.3 Keypad details and functionalities 6

3 Use of the terminal 7

3.1 Switch off the terminal 7

3.2 Reading card 7

4Installation 8

4.1 Recommendations 8

4.2 USB terminal connections 9

4.2.1 USB type C 9

4.3 Battery 9

4.3.1 Main characteristics 9

4.3.2 Charging the battery 10

5 Recommendations 11

5.1 Safety 11

5.2 Security of your terminal 12

6 Environment (WEEE, Batteries and Packaging) 13

7 FCC/IC Compliance 14

7.1 Federal Communications Commission (FCC) Statement 14

7.2 Industry Canada (IC) Statement 14

8 Markings 15

9 Troubleshooting 16

Axepta BNP Paribas Benelux nv/SA | Warandeberg 3, B-1000 Brussel | VAT: BE0719319138

www.axepta.be | +32 (0) 2 828 06 06 | [email protected]

User guide Link/2500 (Slim version) 900036315 R11

000 01/0618

Axepta BNP Paribas

1. Introduction

Read this guide to understand and make the best use of your terminal. It presents you

the necessary information about use, installation, maintenance, safety and security

recommendations.

WARRANTY / SECURITY

Use only the power supply included with the product to ensure best performance and safety.

Maintenance should only be provided by an Axepta BNP Paribas authorized technician.

Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important warning.

This symbol indicates a piece of advice.

User guide Link/2500 (Slim version) 900036315 R11

000 01/0618

Axepta BNP Paribas

2. Presentation

2.1 Content of the box

ADVICE

Keep the packaging. It must be re-used whenever the terminal is shipped.

Link/2500 terminal unit USB C cable

User guide Link/2500 (Slim version) 900036315 R11

000 01/0618

Axepta BNP Paribas

2.2 Overview of the Link/2500

Weight 121 g

Dimensions (L x W x H) 129 x 70 x 13 mm

Electrical mains network 100-240VAC / 50-60 Hz - Class II equipment

Connections on terminal USB C connector

Terminal unit

Magnetic card reader and contactless reader

User guide Link/2500 (Slim version) 900036315 R11

000 01/0618

Axepta BNP Paribas

2.3 Keypad details and functionalities

Some keys can have other functions depending on the applications that are in the terminal.

The function keys access

the different application menus

The red key cancels the procedure in

progress

The yellow key cancels the last

character

The green key validates input

selections and information.

It is also used to switch on the

terminal

User guide Link/2500 (Slim version) 900036315 R11

000 01/0618

Axepta BNP Paribas

3. Use of the terminal

3.1 Switch off the terminal

If the battery is empty and the terminal is not connected via the USB cable,

the terminal automatically shuts off.

It may also be switched off by pressing simultaneously and

(yellow key) for one second.

In order to restart the terminal, press on the keypad.

3.2 Reading card

Magnetic stripe card

The card can be read either from right to left or left to right, with the

stripe facing the terminal. Use a regular movement

in order to ensure a reliable card reading.

Smart card

Card reader: insert the card horizontally with

the chip facing upwards and leave it in throughout the

transaction.

Contactless

Bring the card rmly up to the terminal’s screen.

Keep the card close to the reader during the transaction.

The 4 virtual LEDs are displayed during the transaction.

The terminal behavior for the cardholder may depend on:

• The terminal

• The environment

• The local usage (language)

User guide Link/2500 (Slim version) 900036315 R11

000 01/0618

Axepta BNP Paribas

4.Installation

4.1 Recommendations

Location of the Link/2500

The terminal should be placed far from any very hot zones, protected from vibrations, dust,

damp and electromagnetic radiation (computer screen, anti-theft barrier etc.).

Operating conditions (battery discharging)

Ambient temperature from -10°C to +50°C

Max relative humidity 85% at +40°C

Battery charging conditions

Ambient temperature from 0°C to +40°C

Storage conditions

Ambient temperature from -20°C to +55°C

Max relative humidity 85% at +55°C

User guide Link/2500 (Slim version) 900036315 R11

000 01/0618

Axepta BNP Paribas

4.2 USB Terminal connections

4.2.1 USB type C

There is a USB connector (USB type C) on the right side of the Link/2500 wireless terminal

(see below picture). This connector manages Host and Slave connections.

The terminal supports USB Keys with FAT16 or FAT32

The USB Key has to be used with a USB adapter

4.3 Battery

4.3.1 Main characteristics

Battery 600 mAh

Charge

(power supply 1.0 A)

80% capacity in 1h; full capacity in 1.5h

The battery capacity depends on the use of the terminal.

USB type C

Connector used for PC travel charger,

USB Key, etc…

User guide Link/2500 (Slim version) 900036315 R11

000 01/0618

Axepta BNP Paribas

4.3.2 Charging the battery

When does the battery need to be charged?

• Charge the battery for 4 hours at initial start-up.

• Connect the terminal power supply to the Link/2500 USB C connector.

How does the battery need to be charged?

• The environment in which the charge takes place inuences battery lifetime and

autonomy (number of transactions).

The optimal conditions are as follows:

• Charging away from any external heat source (radiator, sun, enclosed area…)

• The optimal temperature is between +15°C and +25°C

How can the battery be charged?

Using the terminal power supply:

• Connect your terminal with a power source via the USB C cable.

• Checktoseeifthebatterysymbolisashingormoving

(=batterycharging)

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