Ingenico Move 3500 User manual

Quick Start Guide

Move 3500 3G/GPRS

Version 1.0

Payment Solutions

100% tailored to your business

Merchant Ser vices

Merchant Services

QUICK GUIDE - MOVE 3500 3G/GPRS 3

Contents

Getting started 4

Supervisor password 5

Function keys 5

The Chip Card Reader 6

Chip & Pin Transactions - Sale 6

Chip & Pin Transactions - Refund 7

Contactless - Sale 7

Keyed Transactions 8

End of Day reports 9

Changing the paper roll 10

Help Desk

If you’re still having trouble, then we are here to help.

You can contact us using the details below:

01933 201424

[email protected].uk

We are open:

Monday to Saturday - 08:00 to 23:00

Sundays & Bank Holidays - 10:00 to 17:00

Closed on Christmas Day

For further information on terminal functionality please call the

terminal helpdesk or download your Terminal User Guide from:

https://ingenico.co.uk/smart-terminals/user-guides

QUICK GUIDE - MOVE 3500 3G/GPRS4

Press until SYSTEM MENU is displayed

Choose ‘Select Function’ by pressing or then press

Type in 91 and press

Press again and terminal will scan for networks

Select a network by pressing or then press

to conrm selection.

Note: Press and hold and together to turn the

terminal o (terminal needs to be o its base).

Getting started

Set up your charging base unit in a convenient location close to

a power source.

Your terminal will automatically pick-up the best available

mobile network. However, if required, you may manually select

a network in order for the terminal to always connect to a

selected provider. To change to ‘Manual Mode’:

Connecting to the Base Unit

Power

socket

,,,,

Terminal

guides

Terminal

charging

points

QUICK GUIDE - MOVE 3500 3G/GPRS 5

Function Keys

Arrow keys: Enable you to choose options on screen

F1 & F4 keys: Can be used for shortcuts.

Menu key: To enter the application menus press the Menu key

from the idle (READY) screen. Pressing the key again moves to

the next menu (if available).

Correction keys: When entering numbers or letters, pressing

deletes one character at a time; while pressing deletes

the entire line (this key also cancels transactions).

Conrmation key: Pressing is used to conrm anything that

has been typed into the terminal.

Paper feed key: To test the feeding of the paper through the

printer press and hold .

Getting started

Set up your charging base unit in a convenient location close to

a power source.

Your terminal will automatically pick-up the best available

mobile network. However, if required, you may manually select

a network in order for the terminal to always connect to a

selected provider. To change to ‘Manual Mode’:

Supervisor Password

The default supervisor password is 999999.

Menu key

Cancel key

Clear key

Enter key

Paper

feed key

Arrow keys

QUICK GUIDE - MOVE 3500 3G/GPRS6

The Chip Card Reader

Customer cards must be inserted as shown,

with the chip upwards.

Push the card fully into the slot below the

keypad and follow the instructions on screen.

If you see a “BAD READ” message, check the

card orientation and try again. After three

bad reads the terminal will prompt you to

swipe the card.

DO NOT remove the card until instructed

to do so by the terminal.

Chip & Pin Transactions - Sale

From the idle screen, enter the sale amount for the transaction

and press . For example enter £12.34 as 1234.

The customer must enter their PIN code.

NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.

After the customer has entered their PIN and pressed

they will be prompted to return the terminal to you.

The terminal will now connect to the acquirer for

authorisation, if the transaction is authorised then an AUTH

CODE will be shown.

The terminal will print two receipts. The merchant copy will be

printed rst, then once you press , the customer copy will

be printed. If prompted press to reprint either receipt if

required.

QUICK GUIDE - MOVE 3500 3G/GPRS 7

The Chip Card Reader

Chip & Pin Transactions - Sale

Chip & Pin Transactions - Refund

From the idle screen, press , then choose “REFUND”.

Enter the ‘Refund Amount’ then insert the card. If prompted

enter the Supervisor Password and press .

The terminal will now connect to the acquirer for authorisation,

if the refund is authorised then “REFUND ACCEPTED” will be

shown.

The terminal will print the merchant copy which the customer

must sign.

Remove the card.

Check the signature on the merchant copy with that on the

card. If the signature is valid then press , otherwise

press . The terminal will then print the customer copy.

Contactless - Sale

From the idle screen, enter the sale amount for the transaction

and press . For example enter £12.34 as 1234.

If you make a mistake, press and re-enter the amount.

The cardholder should present their card/payment device

against the contactless symbol on the terminal.

The terminal will now print the Merchant receipt.

Note: If the customer requests a receipt this must be done

before the next transaction takes place. Press to print

the customer receipt.

QUICK GUIDE - MOVE 3500 3G/GPRS8

Keyed Transactions - Sale

When prompted to Present/Insert/Swipe a card, press ,

type in the customer’s card number, then press .

Enter the Expiry Date, the start date (if required), the issue

number (if required), pressing after each entry.

Enter the ‘Security Information’ as follows:

1) Card security code (from the back of the card), press

2) The numbers from the cardholder’s postcode (e.g. EH52 5SH

is 525), followed by and then the numbers from the

cardholder’s address (e.g. 51 High Street is 51), followed

by .

The terminal will connect to the acquiring host to obtain

authorisation.

The terminal will display the results of the ‘Security Checks

(CV2/AVS Data) and will prompt you to choose “Decline” or

“Accept” the transaction depending on the results.

The terminal will print o the two receipts.

Results can be: ‘All Match’, ‘Address Match Only’, ‘No Data Matches’,

‘Data Not Checked’ or ‘Security Code Match Only’.

QUICK GUIDE - MOVE 3500 3G/GPRS 9

Keyed Transactions - Sale End of Day Reports

To access the reports menu press , until ‘SYSTEM MENU’

is displayed and then select “Totals”.

Press or to highlight the required option and press

to select it.

If required enter the supervisor password and press .

END OF DAY: One touch function that prints both the

“Z REPORT” and the “BANKING” report. This MUST be done at

the end of each day that you trade.

BANKING: Indicates total value of transactions that have

been processed and shows that the totals have been conrmed

by the acquirer.

X REPORT: Shows the breakdown of transactions in dierent

ways enabling you to check o against individual receipts and

the “BANKING” report.

Z REPORT: Exactly the same as the “X REPORT”, except that

the Z “REPORT” resets the totals ready for the next day’s

trade

QUICK GUIDE - MOVE 3500 3G/GPRS10

Changing the paper roll

Hold the terminal securely in one hand. With the other hand,

and by using two ngers, lift the printer cover release as

shown in and above. Fully open the printer cover and

remove the old roll of paper.

Unstick the end of the new roll, leaving the end free, hold the

paper roll and carefully place into the printer compartment

as shown in above with the paper feeding up from the

bottom.

Holding the free end of the paper and the terminal, close the

printer cover and push rmly until it locks. While your terminal

is displaying the idle screen, press and hold to ensure

that the paper feeds correctly.

ONLY OPEN THE PRINTER COVER AS SHOWN -

DO NOT FORCE THE PRINTER COVER

123

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