Ingenico IWL221 User manual

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1

Card Sales & Refunds Quick Guide

Ingenico iWL221

via GPRS

1. Chip & PIN Sales (Customer Present)

2. Card Not Present (CNP) Sales Process

3. Refunds Process

4. Referrals Process

For full details, also refer to your main

iWL220/250 Terminal User Guide

IMPORTANT: To be paid for your card transactions you must submit them

at the end of every working day with the ‘End of day procedure’. See

Section 33, (page 29) of your main iWL220/250 Terminal User Guide.

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1

Chip & PIN Sales Section

1. Chip & PIN Sales Process (Customer Present)

When accepting payment by credit or debit card when the customer is present at the

time of the transaction. For additional information also see your main iWL220/250

Terminal User Guide (starting from Section 13, page 12).

Ensure that you have a GPRS signal by checking for the signal ‘prompt’ e.g.( ) on the

READY screen.

Your card machine (terminal) will assume a Chip & PIN sale when a card is inserted.

Insert the card, chip rst, facing up.

Enter the sale value (e.g. for 10.76 key 1076) and press

the green ENTER key.

The terminal will now check the card that has been

inserted.

If cashback has been enabled on your terminal you will

be prompted to key the value.

The terminal will briey display a processing message.

The customer must enter their 4 digit PIN (Personal

Identification Number) - ask them to do this discreetly.

To correct any keying errors, press the yellow CLEAR key.

Ensure the green ENTER key is pressed after the PIN

has been entered.

The terminal will connect to Elavon and authorise the

transaction, during this time a number of messages will

appear on the screen.

Step

SALE

Key in Amount:

10.76

and then press ENTER

Step

SALE

Checking card

Please wait...

Amount 10.76

PIN: ****

Cardholder to key PIN

Enter=OK Clear=REKEY

Step

GPRS

O2-UK

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1

When the transaction has been authorised the

terminal will print the ‘Customer Copy’ sales receipt:

this must be given to your customer in addition to any

other invoice receipt that you may provide.

You will be prompted to tear off the customer receipt

and press ENTER. Should you require a second

Customer Copy receipt, press the MENU key to

reprint.

Your ‘Merchant Copy’ sales receipt will now be printed

and you will be prompted to tear this off. Keep the

receipt safe and secure for 18 months as you may be

asked to provide it in the event of a ‘Chargeback’.

Note: You will be charged an ‘Exception Fee’ if the customer’s PIN is not used to verify

the transaction (e.g. for a swiped or keyed card transaction) - refer to your Schedule

of Fees.

To prolong the life of your paper roll please ensure that when tearing receipt copies from the

terminal, that the paper is torn from left to right, across the screen.

The SALE transaction is now complete and the terminal will return to the

READY prompt.

If for any reason you are not able to process a Sale transaction using Chip & PIN, follow the

instructions in your main iWL220/250 Terminal User Guide (Section 13, page 13).

SALE

AUTH CODE: nnnnn

Elavon

Step

Chip & PIN Sales Section

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1

2. Card Not Present (CNP) Sales Process

When accepting payment by credit or debit card when the customer is not present at

the time of the transaction e.g. telephone order / mail order. For additional information

also see your main iWL220/250 Terminal User Guide (Section 24, page 23).

Press the MENU key on the terminal, select ‘Sale’

and then the green ENTER key.

Note: You may need to scroll to select ‘Sale’

depending on how your terminal is congured,

by using the f2 and f3 keys.

Enter the sale value (e.g. for 10.76 key 1076) and press

the green ENTER key.

When you see this screen, key the card number (the

longer number in the middle of the card) and press the

green ENTER key.

Enter the expiry date MMYY and press the green

ENTER key.

Note: The terminal may also ask for an Issue

Number, printed on certain types of debit cards.

The screen will ask whether the customer is present. For

all Card Not Present (CNP) transactions press Clear to

select NO.

The screen will now ask for the card security code. This

3 digit number can typically be found on the reverse of

the customer’s card (4 digits for Amex on the front of the

card). Press ENTER to continue.

SALE

Key in Amount:

10.76

and then press ENTER

Step

SALE

Insert or Swipe Card

to continue

< or press Cancel key>

Step

SALE

Key expiry date MMYY

0115

and then press ENTER

Step

CNP Sales Process Section

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1

This step refers to AVS (Address Verification Service).

Enter the numbers from the customer’s post code and

press the green ENTER key.

e.g. for B91 2AA, key 912 and press the green

ENTER key.

Key in the house number (up to 5 digits) of the

registered customer address - this will need to match

the address at which the customer has registered their

card and typically will be the postal address for bank

statements.

The terminal will connect to Elavon to obtain an

authorisation, during this time a number of messages will

appear on the screen.

When the transaction has been authorised, the

terminal will print the ‘Customer Copy’ sales receipt;

this must be given to your customer in addition to any

other invoice receipt that you may provide.

You will be prompted to tear off the customer receipt

and press ENTER. Should you require a second

Customer Copy receipt, press the MENU key to reprint.

Your ‘Merchant Copy’ sales receipt will now be printed

and you will be prompted to tear this off. Keep the

receipt safe and secure for 18 months as you may be

asked to provide it in the event of a ‘Chargeback’.

To prolong the life of your paper roll please ensure that when tearing receipt copies from the

terminal, that the paper is torn from left to right, across the screen.

The SALE transaction is now complete and the terminal will return to the READY prompt.

SALE

AUTH CODE: nnnnn

Elavon

Step

Key in Numerics From

The Postcode:

and then press ENTER

Step

Key in First Five Digits

Of The Address:

and then press ENTER

Step

CNP Sales Process Section

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1

3. Refunds Process

A ‘Refund’ is when the value of a transaction is credited back to a card for a Sale that

may have been processed earlier in the day or on a previous date, e.g. when goods

are returned. The process should be used therefore when a Sale transaction has

already occurred on the same card, for the same value. For additional information also

see your main iWL220/250 Terminal User Guide (Section 16, page 17).

Refunds Process Section

Press the MENU key on the terminal, select ‘Refund’

and then the green ENTER key.

Note: You may need to scroll to select ‘Refund’

depending on how your terminal is congured by

using f2 and f3 keys.

Enter the refund value (e.g. for 10.76 key 1076) and

press the green ENTER key.

The terminal will prompt you to insert or swipe the

customer’s card to continue. For Chip & PIN cards,

insert the customer’s card with the chip facing up.

Note: Card details can also be keyed into the

terminal if Chip & PIN / Swipe are not possible.

The terminal will now check the card that has been

inserted or swiped.

Note: Depending on how your service is configured,

you may be required to swipe a Supervisor Card

before proceeding.

REFUND

Key in Amount:

10.76

and then press ENTER

REFUND

Insert or Swipe Card

to continue

< or press Cancel key>

REFUND

Checking card

Please wait...

Step

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1

The terminal will connect to Elavon and authorise the

transaction, during this time a number of messages will

appear on the screen.

Your ‘Merchant Copy’ refund receipt will now be

printed and you will be prompted to tear this off.

Please ask your customer to sign the receipt in the

area provided.

Check the customer signature against the signature on

the reverse of their card. If the two match, press ENTER

to continue otherwise press CLEAR to cancel.

Keep the receipt safe and secure for 18 months

as you may be asked to provide it in the event of a

‘Chargeback’.

REFUND

AUTH CODE: nnnnn

Elavon

Step

Tear Off

MERCHANT RECEIPT

Press ENTER if OK

Press MENU to Reprint

Step

REFUND

Signature OK?

Enter=YES Clear=NO

Step

Refunds Process Section

For further information regarding Refunds, see Section 16, (page 17) of your main

iWL220/250 Terminal User Guide.

Continued overleaf

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1

To prolong the life of your paper roll please ensure that when tearing receipt copies from the

terminal, that the paper is torn from left to right, across the screen.

The REFUND transaction is now complete and the terminal will return to the

READY prompt.

When the transaction has been authorised the

terminal will print the ‘Customer Copy’ sales receipt;

this must be given to your customer in addition to any

other refund receipt that you may provide.

Refunds Process Section

Printing

CUSTOMER RECEIPT

Please Wait...

Step

Tear Off

CUSTOMER RECEIPT

Press ENTER if OK

Press MENU to Reprint

Step

4. Referrals Process

Occasionally you will receive a referral response message. Follow the ‘Miscellaneous

Prompts’ table in your main iWL220/250 Terminal User Guide (Section 45, page 37).

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