IMPACT BIOSYSTEMS PACT User manual
Important Safety Information
READ ALL INSTRUCTIONS IN THIS MANUAL BEFORE USE
SAVE THESE INSTRUCTIONS
WARNING:
To reduce risk of burns, electric shock, fire, personal injury, and/or property damage, this
product must be used in accordance with the following safety instructions:
1. This device is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have
been given supervision or instruction concerning the use of the device by a person
responsible for their safety. Close supervision is necessary when the device is used by,
on, or near children, or individuals with certain disabilities.
2. Use this device only for its intended use as described in this manual.
3. Never operate this device if it is not working properly, if it has been dropped or damaged,
or dropped into water. Never operate the charging cord or adapter if either is damaged.
Return the device to an authorized service center for examination and repair.
4. Do not carry the device by the charging cord or use the cord as a handle.
5. Keep the device, charging cord, and charging adapter away from heated surfaces.
6. Do not use outdoors.
7. Do not drop the device. Dropping the device may cause it to malfunction.
8. Do not insert any object into any opening on the device.
9. Do not use the device while bathing or in the shower. Do not place or store the device
where it can fall or be pulled into a tub or sink. Do not place in or drop into water or other
liquid.
10. Do not expose the device to water. Keep liquids away from ports, buttons, and other
openings.
11. Do not remove screws or attempt to disassemble.
12. This device is not a toy. Adult supervision required. Children should be supervised to
ensure that they do not play with the device
13. Use product only according to Instructional Use materials at https://thepact.com.
Quick Start
Charge Pact Sense
A charging cable and wall adapter are provided in the box. Charge the scanner by plugging in the
cable into the USB-C charging port located on the back of the device. The light’s color will
indicate the charge level. A red blinking light indicates that the device must be charged before
use.
Setup the Pact Mobile App
Scan the QR Code to install the app. Follow in-app instructions to create your account.
https://thepact.com/getting-started
Unboxing
When unboxing the Pact Sense, please check that the package has not been damaged during
the shipping. In case of any damage to the package, please contact Pact customer support Open
the package and compare its contents with the list of product items in the documentation. Each
package should contain:
●One Pact Sense
●One USB-A to USB-C Charging Cable
●One 7.5W Power Adapter
●One Hard Shell Carry Case
●One Quick Start Guide bearing QR code access to the user manual
If the package does not contain each of the items listed above, contact the Pact customer
support team immediately.
Impact Biosystems Inc.
5 Colebrook St
Boston, MA 02127
+1 (617) 237-0124
https://www.thepact.com/support
Operation
SAVE THESE INSTRUCTIONS
This device is not intended to diagnose, treat, cure, or prevent any disease
Performing a Scan
1. To power on: press and hold button for 2 second until LED turns on
2. Enable Bluetooth on your mobile device
3. Use the Pact App to connect to your Sense
○The Status LED will glow white when it is connected
4. Follow the app instructions to prepare your scanning session
5. Lightly press the Pact Sense into the target tissue
○Follow app guidance for pressure and placement tips
○Use on soft tissue only
6. Tap the button to start the measurement
7. Receive results in the app
8. To power off: press and hold button for 2 seconds until LED turns off
Signals are subject to change. Please refer to the online documentation and release notes for the
most up-to-date information on device signaling.
Status LED
The Status LED is used to communicate the status of the device during setup, paring, use, and
charging
●Off: device is powered down
●Breathing Blue: awaiting Bluetooth connection
●Solid White: connected to the app
●Slow Breathing White: ready to scan
●Fast Breathing White: performing measurement
●Solid Yellow: bootloader mode, waiting for firmware update
●While the device is charging, the LED will indicate charge status:
○Solid Green: 100%
○Green, pulsing: > 80%
○Yellow: 60-80%
○Orange: 20-60%
○Red: < 20%
Audio Signals
Beeps are used to communicate throughout the scanning process
●One beep: the scanner will beep at the end of each muscle group in the scanning flow to
indicate that it’s time to move on to the next muscle
●Two beeps: the scanner will beep twice if the button is pressed while the scanner is
unable to scan. This usually means the app requires attention before you can complete
the next scan
CAUTION: Immediately stop using the Pact Sense if you experience any pain or
discomfort from using the device. Avoid using the Pact Sense on bruises, contusions,
rashes, or irritated or injured areas of the body until they are fully healed.
Limited Warranty
Impact Biosystems, Inc. (“Company” or “we”) warrants to the original purchaser or gift recipient only
that the Pact Sense Device (the “Product”) you purchased from Company shall be free from defects in
materials and workmanship under normal use for a period of one (1) year from the date of retail
purchase by the original purchaser (“Warranty Period”), as documented by a valid proof of
purchase—e.g., receipt (or bank or credit card statement). If you order the Product via our website
located at www.thepact.com/sense, the Warranty Period starts on the date of purchase.
A manufacturer’s limited warranty is included with your Pact Sense device for one year from the
purchase date. To be covered under the warranty, all you need is your receipt. If your device was
a gift, just gently twist the gift-giver’s arm for proof of purchase (a bank or credit card statement is
fine if they can’t find a receipt).
1. REMEDIES. If a defect in the Product’s hardware arises and a valid claim is received by
Company within the Warranty Period, Company will, at its option and to the extent permitted by
law, either (1) repair the Product at no charge, using new or refurbished replacement parts, or (2)
exchange the Product with a new or refurbished Product. If Company, in its sole discretion,
determines it is not reasonable to replace the defective Product, Company may refund to you the
purchase price paid for the Product. In the event of a defect, to the extent permitted by law, these
are your sole and exclusive remedies. You may be responsible for payment of shipping and
handling charges for the delivery of a repaired or replacement Product, except where prohibited
by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are
sold by Company and is valid to the extent permitted by the applicable laws of such jurisdictions.
Any replacement Product will be warranted for the remainder of the original Warranty Period or
thirty (30) calendar days, whichever is longer, or for any additional period of time that may be
applicable in your jurisdiction.
2. HOW TO OBTAIN WARRANTY SERVICE. To obtain warranty service under this Limited
claim. You must deliver the Product, in either its original packaging or packaging providing an
equal degree of protection, together with proof of purchase, to the address specified by
Company. By sending the Product, you hereby acknowledge that ownership of the Product is
transferred to Company upon Company’s receipt of the defective Product. If the claim is justified
based on this Limited Warranty, Company shall bear the cost of shipping the repaired or
replacement Product to you. Any Product returned to Company without a valid warranty claim
may be rejected and returned at your cost (subject to prepayment). For specific instructions on
how to obtain warranty service on your Product, visit the Company website at
www.thepact.com/warranty
3. EXCLUSIONS AND LIMITATIONS. This Limited Warranty applies only to Products
manufactured by or for Company that can be identified by the Pact trademark, trade name, or
logo affixed to it. The Limited Warranty does not apply to, and the term “Product” shall not
include, any (a) Company products and services other than the Product, or (b) software, even if
packaged or sold with the Product or embedded in the Product (e.g., firmware and/or system
software), and including our Pact Mobile Application (“Company Software”). Please refer to the
applicable licensing agreement that covers such Company Software for details of your rights with
respect to its use.
This Limited Warranty does not apply to any damage to the Product caused by: (a) use
with non-Company products; (b) accident, abuse, misuse, spillage of food or liquid, mishandling,
transport or other external causes; (c) operating the Product outside the permitted or intended
uses described by Company; (d) failure to follow the Product’s use, storage, or care instructions
or use of improper voltage or power supply; or (e) service performed by anyone who is not an
authorized service representative of the Company. This Limited Warranty also does not apply to
cosmetic damage to the Product, including but not limited to scratches or dents or defects or
parts requiring replacement due to ordinary wear and tear, corrosion, rust or stains, scratches,
dents on the casing or paintwork of the Product. This Limited Warranty excludes Products where
you fail to provide a dated proof of purchase or Products where the serial number has been
removed.
Recovery and reinstallation of software programs and user data are not covered under
this Limited Warranty. It is your responsibility to backup any data, software, or other materials you
may have stored or preserved on the Product. It is likely that such data, software, or other
materials will be lost or reformatted during the performance of any warranty service, and
Company will not be responsible for any such damage or loss.
Company does not warrant that the operations of the Product will be uninterrupted or
error-free.
No Company employee is authorized to make any modification, extension, or addition to
this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable,
the legality or enforceability of the remaining terms shall not be affected or impaired.
4. IMPLIED WARRANTIES AND CONDITIONS. EXCEPT TO THE EXTENT PROHIBITED BY
APPLICABLE LAW, ALL IMPLIED WARRANTIES AND CONDITIONS (INCLUDING WARRANTIES
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL
BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES DO
NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THE ABOVE
LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
5. LIMITATION OF DAMAGES. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE
LAW, COMPANY SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR
CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE OR DATA, RESULTING
FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY
OTHER LEGAL THEORY, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT,
TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY. Some
jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or
consequential damages, so the above limitation or exclusion may not apply to you.
6. GOVERNING LAW. This Limited Warranty shall be governed by the laws of the
Commonwealth of Massachusetts, USA, without giving effect to any conflict of laws principles that
may require the application of the law of another jurisdiction.
7. NATIONAL STATUTORY RIGHTS. Consumers in some jurisdictions may have legal rights
under applicable national legislation governing the sale of consumer goods, including, without
limitation, national laws implementing EC Directive 99/44. These rights are not affected by the
warranties in this Limited Warranty. If you have any questions, please contact the Company at:
Please view the full terms and conditions of the limited warranty at:
https://www.thepact.com/warranty
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