Human Touch ZeroG 5.0 User manual

Getting Started

1) Verify that the chair has not been used for more than three consecutive cycles. If it has,

power off the chair for 30 minutes to allow the chair to cool down.

NOTE: If you run the chair continuously for more than three massage cycles, it may

shut down to protect the chair from overheating. This is a safety feature.

2) Power off the chair, wait a few seconds, then power it back on.

3) Verify that the backrest massage mechanism and the foot/calf massager paddles move. If

they do not, see Power for further instructions.

4) Select the issue that best describes the problem:

Remote Control

Seat Massage

Backrest Recline

Foot/Calf Position

Backrest Massage

Warm Air Heat

Foot/Calf Massage

What’s not working

properly?

What are the symptoms?

Here’s what to do:

Remote Control

The remote is not

working at all.

Replace the remote.

One function on the

remote is not working.

The problem is likely the function

you are trying to use. See that

function elsewhere in this table.

Backrest Massage

The backrest is not

massaging properly.

Replace the massage mechanism.

Seat Massage

The seat massage is not

working properly.

Replace the chair.

Warm Air Heat

The warm air heat is not

working properly.

Replace the chair.

Backrest Recline

The backrest will not

1) Make sure you are pressing and

holding the up or down arrow for

What’s not working

properly?

What are the symptoms?

Here’s what to do:

recline or incline.

at least five seconds; it can take

several seconds to activate.

2) If the problem remains, replace

the backrest actuator.

3) If the problem remains, replace

the chair.

Foot/Calf Massage

The foot/calf massager is

not massaging properly.

Replace the foot/calf massager.

Foot/Calf Position

The foot/calf massager

will not raise/lower.

Replace the footrest actuator.

Power

1) Check the power cord.

Make sure the power cord connection to the chair’s power panel is secure and that the

power cord is not damaged. If the cord is damaged, replace the power panel.

3) Check the wall outlet.

Plug a known working device into the outlet. If the device doesn’t work, the outlet is

likely defective. Plug the chair into a working outlet.

4) Replace the main PCB.

5-23-2016

Table of contents

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