Human Touch Ht 125 User manual

September 10, 2012

Please forward any questions or comments regarding this Troubleshooting Guide to

[email protected].

HT-125 Troubleshooting Guide 1

HT-125 Troubleshooting

This Troubleshooting Guide walks you step-by-step through the

diagnosis of HT-125 customer issues. It is important to follow these

steps carefully, to ensure that the problem is diagnosed correctly, and

therefore the appropriate repair action is taken.

Getting Started

1. Turn the power switch on the back of the chair to Off, wait

approximately five seconds, then turn it back On.

2. Wait 30 seconds while a system check is performed, observing

whether the backrest massage mechanism and the foot-and-calf

massager paddles move. If they do not, see "Power" on page 2.

3. If the problem still exists, choose from the following issues:

To Troubleshoot This

Issue: Do The Following:

My remote control is

not working See "Remote" on page 3.

My chair is not

massaging properly

If the Percussion, Compression, Kneading or

Rolling massage is not working properly,

replace the backrest.

If the Stretch feature is not working properly,

make sure you are pressing and holding the

Stretch button until the chair beeps twice (it

takes several seconds for the chair to prepare

for the Stretch function).

My foot and calf

massager is not

working

See "Foot and Calf Massager" on page 3.

2HT-125 Troubleshooting Guide

Power

Step 1: Check the power cord.

Verify that the power cord connection to the power panel is secure, and

that the cord is not damaged. If the power cord is damaged, replace the

backrest cover.

IMPORTANT

Be sure to note the serial number on the back of the backrest

cover. Once the backrest cover is replaced, the chair will no

longer contain the serial number.

Step 2: Check the wall outlet.

Plug a different device into the AC outlet into which the chair is plugged.

If the device does not work (is not receiving power), the AC outlet is

most likely not working. Plug the chair into a different AC outlet to verify

that it receives power.

Step 3: If the chair is still not receiving power, replace the

backrest.

A recent electrical surge may have damaged the main circuit board.

Replace the backrest.

IMPORTANT

If you replace the backrest, be sure to note the serial number

on the backrest cover. Once the backrest is replaced, the chair

will no longer contain the serial number.

My chair won’t

recline/incline

Make sure you are pressing and holding the

recline or incline button for at least five

seconds; it can take several seconds to

activate the actuator.

If this does not help, the backrest actuator is

not working properly. Replace the backrest

actuator.

My chair won’t swivel

or the pedestal is

broken.

Replace the chair.

To Troubleshoot This

Issue: Do The Following:

HT-125 Troubleshooting Guide 3

Remote

If one or more remote control LEDs do not light when you

push the corresponding button, but the function the button

controls works properly:

The remote control is not working properly. Verify that the remote control

cable connection to the backrest cover is secure. If that does not solve

the problem, replace the remote.

If the remote control LED lights but the function it controls

is not working properly:

The problem is most likely in the function controlled by the remote, not

in the remote itself. If the function that is not working is in the backrest,

replace the backrest. If the function that is not working is in the foot and

calf massager, replace the foot and calf massager.

Foot and Calf Massager

If the foot and calf massager hesitates when changing

directions:

This is due to the gears shifting, and is perfectly normal.

If the foot and calf massager will not deploy or retract:

1. Press the foot and calf massage button on the remote control, then

wait 30 seconds, observing whether the foot and calf massager

paddles move.

2. If the foot and calf massager paddles do not move, and after 30

seconds all foot and calf massager LEDS begin to flash, replace the

backrest and the calf massager.

3. If the foot and calf massager paddles move, use the remote to try to

deploy/retract the foot and calf massager. If you hear a clicking

sound and a humming sound, the foot and calf massager bracket

may have been pushed up into the chair seat. This can be corrected

by removing the front foot and calf actuator hinge pin, allowing the

bracket to swing down into the proper position, then reinstalling the

hinge pin. See the Foot and Calf Massager Actuator repair

instructions for details.

4. If the foot and calf massager still will not deploy/retract, replace the

foot and calf massager actuator.

4HT-125 Troubleshooting Guide

If the foot and calf massager massages only on one side:

Replace the foot and calf massager.

If when you press the foot and calf massager button on the

remote control the foot and calf massager paddles do not

move and all foot and calf massager LEDs are all flashing:

• If the serial number is prior to A21061221, replace the backrest.

• If the serial number is after A21061221, replace the foot and calf

massager.

Human Touch, LLC

3030 Walnut Ave.

Long Beach, CA 90807

humantouch.com

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