Human Touch ht 125 User manual
September 10, 2012
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HT-125 Troubleshooting Guide 1
HT-125 Troubleshooting
This Troubleshooting Guide walks you step-by-step through the
diagnosis of HT-125 customer issues. It is important to follow these
steps carefully, to ensure that the problem is diagnosed correctly, and
therefore the appropriate repair action is taken.
Getting Started
1. Turn the power switch on the back of the chair to Off, wait
approximately five seconds, then turn it back On.
2. Wait 30 seconds while a system check is performed, observing
whether the backrest massage mechanism and the foot-and-calf
massager paddles move. If they do not, see "Power" on page 2.
3. If the problem still exists, choose from the following issues:
To Troubleshoot This
Issue: Do The Following:
My remote control is
not working See "Remote" on page 3.
My chair is not
massaging properly
If the Percussion, Compression, Kneading or
Rolling massage is not working properly,
replace the backrest.
If the Stretch feature is not working properly,
make sure you are pressing and holding the
Stretch button until the chair beeps twice (it
takes several seconds for the chair to prepare
for the Stretch function).
My foot and calf
massager is not
working
See "Foot and Calf Massager" on page 3.
2HT-125 Troubleshooting Guide
Power
Step 1: Check the power cord.
Verify that the power cord connection to the power panel is secure, and
that the cord is not damaged. If the power cord is damaged, replace the
backrest cover.
IMPORTANT
Be sure to note the serial number on the back of the backrest
cover. Once the backrest cover is replaced, the chair will no
longer contain the serial number.
Step 2: Check the wall outlet.
Plug a different device into the AC outlet into which the chair is plugged.
If the device does not work (is not receiving power), the AC outlet is
most likely not working. Plug the chair into a different AC outlet to verify
that it receives power.
Step 3: If the chair is still not receiving power, replace the
backrest.
A recent electrical surge may have damaged the main circuit board.
Replace the backrest.
IMPORTANT
If you replace the backrest, be sure to note the serial number
on the backrest cover. Once the backrest is replaced, the chair
will no longer contain the serial number.
My chair won’t
recline/incline
Make sure you are pressing and holding the
recline or incline button for at least five
seconds; it can take several seconds to
activate the actuator.
If this does not help, the backrest actuator is
not working properly. Replace the backrest
actuator.
My chair won’t swivel
or the pedestal is
broken.
Replace the chair.
To Troubleshoot This
Issue: Do The Following:
HT-125 Troubleshooting Guide 3
Remote
If one or more remote control LEDs do not light when you
push the corresponding button, but the function the button
controls works properly:
The remote control is not working properly. Verify that the remote control
cable connection to the backrest cover is secure. If that does not solve
the problem, replace the remote.
If the remote control LED lights but the function it controls
is not working properly:
The problem is most likely in the function controlled by the remote, not
in the remote itself. If the function that is not working is in the backrest,
replace the backrest. If the function that is not working is in the foot and
calf massager, replace the foot and calf massager.
Foot and Calf Massager
If the foot and calf massager hesitates when changing
directions:
This is due to the gears shifting, and is perfectly normal.
If the foot and calf massager will not deploy or retract:
1. Press the foot and calf massage button on the remote control, then
wait 30 seconds, observing whether the foot and calf massager
paddles move.
2. If the foot and calf massager paddles do not move, and after 30
seconds all foot and calf massager LEDS begin to flash, replace the
backrest and the calf massager.
3. If the foot and calf massager paddles move, use the remote to try to
deploy/retract the foot and calf massager. If you hear a clicking
sound and a humming sound, the foot and calf massager bracket
may have been pushed up into the chair seat. This can be corrected
by removing the front foot and calf actuator hinge pin, allowing the
bracket to swing down into the proper position, then reinstalling the
hinge pin. See the Foot and Calf Massager Actuator repair
instructions for details.
4. If the foot and calf massager still will not deploy/retract, replace the
foot and calf massager actuator.
4HT-125 Troubleshooting Guide
If the foot and calf massager massages only on one side:
Replace the foot and calf massager.
If when you press the foot and calf massager button on the
remote control the foot and calf massager paddles do not
move and all foot and calf massager LEDs are all flashing:
• If the serial number is prior to A21061221, replace the backrest.
• If the serial number is after A21061221, replace the foot and calf
massager.
Human Touch, LLC
3030 Walnut Ave.
Long Beach, CA 90807
humantouch.com
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