Human Touch HT-102 User manual

troubleshooting guide ht102

May 26, 2009

Please forward any questions or comments regarding this Troubleshooting Guide to

[email protected].

HT-102 Troubleshooting Guide 1

HT-102 Troubleshooting

This Troubleshooting Guide walks you step-by-step through the

diagnosis of HT-102 customer issues. It is important to follow these

steps carefully, to ensure that the problem is diagnosed correctly, and

therefore the appropriate repair action is taken.

Getting Started

1. Turn the power switch on the back of the chair to Off, wait

approximately five seconds, then turn it back On.

2. Wait 30 seconds while a system check is performed, then verify

that the problem still exists.

3. If the problem still exists, choose from the following issues:

To Troubleshoot This

Issue: Do The Following:

There is no movement

on the chair when I

power it on

The backrest massage mechanism and the foot

and calf massager paddles should move when

you power on the chair. If they do not, see

"Power" on page 2.

My remote control is

not working properly

See "Remote" on page 2.

My chair is not

massaging properly

If the Kneading, Percussion, Compression or

Rolling functions are not working, replace the

backrest.

My foot and calf

massager is not

working properly

See "Foot and Calf Massager" on page 3.

My chair won’t

recline/incline

Make sure you are pressing and holding the

recline/incline button for at least five seconds; it

can take several seconds to activate the motor.

If this does not solve the problem, replace the

backrest actuator.

2HT-102 Troubleshooting Guide

Power

Step 1: Check the power cord.

Verify that the power cord connection to the power panel is secure, and

that the cord is not damaged. If the power cord is damaged, replace the

backrest cover.

IMPORTANT

Be sure to note the serial number on the back of the backrest

cover. Once the backrest cover is replaced, the chair will no

longer contain the serial number.

Step 2: Check the wall outlet.

Plug a different device into the AC outlet into which the chair is plugged.

If the device does not work (is not receiving power), the AC outlet is

most likely not working. Plug the chair into a different AC outlet to verify

that it receives power.

Step 3: If the chair is still not receiving power, replace the

backrest.

IMPORTANT

Be sure to note the serial number on the backrest cover. Once

the backrest is replaced, the chair will no longer contain the

serial number.

Remote

If one or more remote control LEDs do not light when you

push the corresponding button, but the function the button

controls works properly:

The remote control is not working properly. Verify that the remote control

cable connection to the backrest cover is secure. If that does not solve

the problem, replace the remote.

HT-102 Troubleshooting Guide 3

If the remote control LED lights but the function it controls

is not working properly:

The problem is most likely in the function controlled by the remote, not

in the remote itself. If the function that is not working is in the backrest,

replace the backrest. If the function that is not working is in the foot and

calf massager, replace the foot and calf massager.

Foot and Calf Massager

If the foot and calf massager hesitates when changing

directions:

This is due to the gears shifting, and is perfectly normal.

If the foot and calf massager will not raise or lower:

Do one of the following:

• If there is tension on the footrest lever when you pull up on the lever,

the footrest deployment cylinder is not working properly. Replace

the footrest deployment cylinder.

• If there is no tension on the footrest lever when you pull up on it, and

the footrest cable is broken/detached on either end, replace the

footrest deployment cable.

If the foot and calf massager massages only on one side:

Replace the foot and calf massager.

If when you press the foot and calf massager button on the

remote control the foot and calf massager paddles do not

move and all foot and calf massager LEDs are all flashing:

Replace the foot and calf massager.

Human Touch, LLC

3030 Walnut Ave.

Long Beach, CA 90807

www.humantouch.com

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