Human Touch AcuTouch 6.0 User manual

AcuTouch®6.0

Human Touch®Massage Chair

troubleshooting guide

September 13, 2013

AcuTouch 6.0 Troubleshooting Guide 1

AcuTouch 6.0 Troubleshooting

This Troubleshooting Guide walks you step-by-step through the

diagnosis of AcuTouch 6.0 customer problems. It is important to follow

these steps carefully, to ensure that the problem is diagnosed

correctly, and therefore the appropriate repair action is taken.

Getting Started

1. Turn the power switch on the back of the chair base to Off, wait

approximately five seconds, then turn it back On.

2. Verify that the backrest massage mechanism and the foot and calf

massager paddles move when you power on the chair. If they do

not, see "Power" on page 2.

3. Wait 30 seconds while a system check is performed, then verify

that the problem still exists.

4. If the problem still exists, choose from the following issues:,

To Troubleshoot This

Issue: Do the following:

My remote control is

not working properly

• If the remote screen does not display any

text, replace the remote.

• If the remote screen displays normal text but

you cannot activate any of the functions,

replace the massage mechanism.

My backrest is not

massaging properly

Using the remote control, select Action

Settings, then scroll through the options to

verify that the function you want to use is not

turned off.

Replace the massage mechanism.

2AcuTouch 6.0 Troubleshooting Guide

Power

Step 1: Check the power cord

1. Verify that the power cord connection to the chair’s power panel is

secure and that the cord is not damaged.

2. If the power cord is damaged, replace the power panel.

Step 2: Check the wall outlet

1. Plug a known working device, such as a lamp, into the AC outlet into

which the chair is plugged.

2. If the device does not work (is not receiving power), the AC outlet is

most likely not working. Plug the chair into a different AC outlet to

verify that it receives power.

My seat, shoulder, or

arm air massage is not

working properly

Using the remote control, select Action

Settings, then scroll through the options to

verify that the function you want to use is not

turned off.

Replace the chair.

My backrest won’t

recline/incline

Make sure you are pressing and holding the

recline/incline button for at least five seconds; it

can take several seconds to activate.

See "Backrest Recline/Incline" on page 3.

My foot and calf

massager is not

massagingproperlybut

I can still deploy/

retract it.

Using the remote control, select Action

Settings, then scroll through the options to

verify that the function you want to use is not

turned off.

Replace the foot-and-calf massager.

My foot and calf

massager won’t

massage, and I can

NOT retract it.

Replace the chair.

My foot and calf

massager massages

but won’t raise/lower

See "Foot and Calf Massager

Deploy/Retract" on page 3.

My foot and calf

massager extension

isn’t working

Replace the footrest extension lever.

To Troubleshoot This

Issue: Do the following:

AcuTouch 6.0 Troubleshooting Guide 3

Step 3: If the chair is still not receiving power, replace the

main PCB board

If this still does not solve the problem, replace the chair.

Backrest Recline/Incline

The remote beeps once when Recline/Incline buttons are

pushed:

If you hear a single beep when you push the Recline and Incline

buttons, it means the backrest actuator is receiving power. Therefore the

actuator itself is not working properly. Replace the backrest actuator.

The remote beeps twice when Recline/Incline buttons

pushed:

If the backrest is in a fully inclined position and you hear two beeps

when you push the Recline button, it means the safety sensor has likely

failed.

1. Make sure that nothing is pressing on the safety sensor.

2. Tap the safety sensor with your foot to ensure that it didn’t get stuck

during shipping.

3. If the problem still exists, replace the safety sensor cover.

Foot and Calf Massager Deploy/Retract

The foot and calf massager will not retract the last few

inches into the chair base

Make sure the massager is not in the extended-length position (it must

be returned to default position before retracting it).

The foot and calf massager will not raise or lower at all,

and the remote beeps when you push the legs up and legs

down buttons on the controller.

Replace the foot-and-calf massager actuator.

If replacing the actuator does not solve the problem, replace the main

PCB.

Human Touch, LLC

3030 Walnut Ave.

Long Beach, CA 90807

humantouch.com

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