Huawei FusionServer Pro G5500 Instructions for use

www.huawei.com

FusionServer Pro

G5500 Server Routine

Maintenance

Page 2

About This Document

This document describes the routine maintenance and

troubleshooting of the FusionServer Pro G5500 server.

Page 3

Objectives

Upon completion of this course, you will understand:

How to implement routine inspection and maintenance on the

FusionServer Pro G5500 server

Server fault diagnosis methods

Server log collection methods

Server troubleshooting methods

Process and precautions for server component replacement

How to obtain help to solve common problems

Page 4

Contents

1. Server Routine Maintenance

1.1 Maintenance Preparations

1.2 Routine Inspection

2. Server Troubleshooting

Page 5

1.1 Maintenance Preparations-Hardware

Tools

The following table lists the hardware tools required for routine

maintenance of the server. (Prepare them on demand in advance.)

Name Description

Floating nut hook

Used to guidefloating nuts to the holes in the mounting bars of a rack.

Screwdriver

Used to tighten and loosen screws. A screwdriver can be a flat

-head, Phillips,or hex

screwdriver.

Diagonal pliers

Used to trim insulation tubes and cable ties.

Multimeter

Used to measure resistance and voltage and to check conductivity.

ESD wrist strap

Used to prevent ESD damage when you touch or operate devices or components.

ESD gloves

Used to prevent ESD damage when you insert, remove, and hold a board or hold a

precision instrument.

Cable tie

Used to bindcables.

Ladder

Used to install devices at heights.

Portable computer

Used to access the management network port or service network port over the network to

capture data. (Prepare a network cable yourself to connect the portable computer to a

server.)

Serial cable

Used to connect the serial port on the server. The serial port is usually a DB9 or RJ45 port.

Thermometer and

hygrometer

Used to measure the equipment room temperature and relative humidity.

Page 6

1.1 Maintenance Preparations-Software

Tools

The following table lists the software tools required for routine

maintenance of the server. (Prepare them on demand in advance.)

Name Description

SSH client

Used to access the Linux system and transfer files through the CLI of the Windows client.

(The SSH client is an open source tool.)

uTest tool

Used to detect the drives, DIMMs, SSD cards, BBUs, and used for the burn

-in factory

test of the server.

Inspection tool

Used for remote batch inspection and out

-of-band log collection of the server.

Fusion upgrade tool

Used to upgrade the server firmware intelligent baseboard management controller

(iBMC

)/BIOS and configure the BIOS in batches.

Decompression software

Used to compress and decompress files. Prepare the third

-party decompression

software yourself.

Office software

Used to edit Word and Excel documents. Prepare the third

party Office software yourself.

bmc_collect.sh

mm_collect.sh

Used to collect out

-of-band logs of the server.

Contact TechnicalAssistance Center (TAC)

engineers to obtain these two files.

Collection.sh

WinInfoCollection.bat

Used to collect Linux/Windows logs. Contact TAC engineers to obtain these two files.

Page 7

1.1 Maintenance Preparations-Essential

Materials

The following table lists the materials that you must read before routine

maintenance of the server.

Name Description Obtaining Documents

User Guide

Describes the server structure,

specifications, installation, removal,

configuration, parts replacement, and

standards compliance. Each Huawei

server has a user guide.

Visit

http://support.huawei.com/enterprise/en/index.ht

, choose Support > Product Support > IT

Server

, and go to the corresponding server

directory.

Maintenance Guide

Describes the server structure,

specifications, installation, removal,

configuration, parts replacement, and

standards compliance. Each Huawei

server has a maintenance guide.

Alarm Reference

Describes the common alarms reported

to the server

iBMC or Hyper

Management Module (HMM) and alarm

handling suggestions. Each Huawei

server has an alarm reference.

Equipment Room

Management

Regulations

Describes the regulations for equipment

room management.

Comply with the customer's equipment room

management regulations during onsite

maintenance.

Page 8

Contents

1. Server Routine Maintenance

1.1 Maintenance Preparations

1.2 Routine Inspection

2. Server Troubleshooting

2.1 Troubleshooting Flowchart

2.2 Fault Information Collection Methods

2.3 Fault Diagnosis and Locating

2.4 Parts Replacement Process

2.5 Typical Cases

2.6 Help-seeking Channels

Page 9

1.2 Routine Inspection-Purposes

The purposes of routine maintenance and inspection are as follows:

Find and remove the potential defects or hazards during device operating in a

timely manner. Take measures to rectify the faults to ensure normal device

operating and reduce the device fault rate.

Monitor the running status and trends of devices and networks in real time, which

improves the maintenance personnel's efficiency of handling emergencies.

Periodically maintain devices to ensure that devices run properly and that the

system runs safely, stably, and reliably.

Periodically check, test, and clean devices and back up data. This helps you find

the defects (such as natural aging, function disabling, and performance

deterioration) that occur during device operating. Take measures to handle the

defects to rectify potential faults and avoid accidents.

Page 10

1.2 Routine Inspection-Basic Rules

Name a device uniquely.

Create logs for recording the troubleshooting.

Make one change at a time, and record the change result.

Use the tools, resources, and software provided by Huawei.

Be aware of the latest updates of the operating system (OS) and

applications.

Make a reliable backup plan.

Prepare spare parts onsite. Once a component is faulty, replace it with a

new one in a timely manner.

Keep the latest network topology, which helps rectify network faults.

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