HPc9861a 4400c Installation instructions
hp scanjet 4400c series
and 5400c series scanners
setup and support guide
2
Copyright information
© Copyright Hewlett-Packard Company
2001
All rights reserved. Reproduction,
adaptation, or translation without prior
written permission is prohibited, except as
allowed under copyright laws.
Trademark credits
Microsoft ®, Windows ®, and
Windows NT ®, are U.S. registered
trademarks of Microsoft Corporation.
EnergyStar ® is a registered service mark of
the United States Environmental Protection
Agency.
All other products mentioned herein might
be trademarks of their respective
companies.
Warranty
The information contained in this document
is subject to change without notice.
Hewlett-Packard makes no warranty of any
kind with respect to this information.
HEWLETT-PACKARD SPECIFICALLY
DISCLAIMS THE IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Hewlett-Packard shall not be liable for any
direct, indirect, incidental, consequential, or
other damage alleged in connection with the
furnishing or use of this information.
NOTICE TO U.S. GOVERNMENT
USERS: RESTRICTED RIGHTS
COMMERCIAL COMPUTER SOFTWARE:
“Use, duplication, or disclosure by the
Government is subject to restrictions as set
forth in subparagraph (c) (1) (ii) of the Rights
in Technical Data Clause at DFARS 52.227-
7013.”
Material scanned by this product might be
protected by governmental laws and other
regulations, such as copyright laws. The
customer is solely responsible for complying
with all such laws and regulations.
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1Installing and
troubleshooting
This section provides information for installing the scanner and resolving issues that
might occur during installation. For usage problems after installation, see the user’s
manual.
Installing the scanner and accessories
Before you begin
●Make sure you have a USB or parallel interface connection in your computer.
●Uninstall any previous HP scanning software on your computer.
●If you are connecting the scanner to a Macintosh computer and this scanner
supports the Mac OS, locate the Macintosh CD and documentation.
●For a detailed listing of which scanner models are affected by the note “some
models only,” see the user’s manual.
System requirements
See the box in which the scanner shipped.
4 Installing and troubleshooting
1. Check the box contents
●HP Scanjet 4400c series or 5400c
series scanner
●HP Precisionscan Pro CD-ROM
●USB cable
●Parallel cable (some models only)
●Power cable
●HP Scanjet Transparency
Adapter (XPA) with
accessories (some models
only)
●HP Scanjet Automatic
Document Feeder (ADF)
(some models only)
ADF
CD-ROM
XPA
scanner
USB cable
parallel cable
XPA positioning plate
power cable
Installing and troubleshooting 5
2. Install the software
a Quit all open programs.
b Locate the HP Precisionscan Pro CD-ROM that is appropriate for your
language.
c Insert the CD-ROM into your computer.
Follow the instructions on screen, or, if the installation program does not start
automatically: On the Start menu, click Run and type: x:setup.exe, where x
is the letter of the CD-ROM drive.
Note: The installation program suggests which interface connection you should
use.
3. Unlock the scanner (some models only)
Locate the lock on the bottom of the scanner, and then use your finger to move
the lock to the unlocked position. If the lock is not completely in the unlocked
position, you will hear a grinding noise when you try to scan
6 Installing and troubleshooting
4. Connect the ADF (some models only)
If your scanner came with an ADF or you purchased one separately, attach the
ADF to the scanner. Use the ADF to scan multiple pages.
a Attach the ADF to the scanner.
b Connect the ADF cable to its port on the scanner.
c Attach the input tray to the ADF. Insert the tabs on the input tray into the
slots on the ADF. Gently push the input tray until you hear a click.
See the user’s manual for usage instructions.
ADF port
Installing and troubleshooting 7
5. Connect the interface cable
Windows: During the software installation, you or the installation software chose an
interface connection. For USB use the following instructions. For parallel, skip to “If
you are using parallel.”
For USB: Connect the USB cable between the USB port on the scanner and the
USB port on the computer.
If you are using parallel:
a Shut down the computer. If you do NOT have a printer, skip to step c.
b Disconnect the printer parallel cable from your computer and connect it to
the parallel port on the scanner (printer icon).
c Connect your computer to the remaining parallel port on the scanner
(computer icon) using a parallel cable.
Do NOT connect the USB cable.
Note: If your scanner did not come with a parallel cable and you need to use a
parallel connection (you don't have USB), see the read me file for
information on how to purchase the correct parallel cable (HP part
number C9874A).
parallel port
USB port
8 Installing and troubleshooting
6. Connect the power cable
a Connect the power cable between the scanner and a surge protector or an
easily accessible, grounded wall outlet. This turns on the scanner.
b If you shut down the computer, restart it now.
Note: When your computer detects new hardware, you might see a message
indicating a file was not found. To resolve this message, browse to your
CD-ROM drive, and then click OK to close the dialog box.
7. Start scanning
Choose one of the following:
●Scanner buttons. Scan directly to a destination by pressing one of the
buttons on the front panel. See the user’s manual for an overview of scanner
buttons.
●HP Precisionscan Pro software. Use the software to view or change the
scanned image.
Installing and troubleshooting 9
8. Connect the XPA (optional) (some models only)
To scan 35 mm slides or negatives:
a Connect the XPA cable to its port on the scanner.
b If you shut down the computer, restart it now.
c Launch or restart the HP Precisionscan Pro software.
See the user’s manual for usage instructions.
Find help and support
●For product support and specifications, see the "Support, warranty, and
specifications" on page 23.
●For installation troubleshooting, see the information later in this section.
●For more information about your scanner, see the user’s manual.
●For scanning ideas, tips, and optional accessories, visit the HP Scanjet
website at http://www.scanjet.hp.com.
●For customer support on the Web, visit http://www.hp.com/go/support.
The HP Photo Printing software is available in English only in some countries.
For help in your language, press the Photo Reprint button on the scanner, click
Help, and then click Quick Reference Guide.
XPA port
10 Installing and troubleshooting
Performing basic installation
troubleshooting
If the scanner or software is not working, perform these steps first:
●Check that the power cable is securely connected between the scanner and a
live electrical outlet or a surge protector that is turned on.
●Make sure you have properly and securely connected the scanner to the
computer using either the universal serial bus (USB) or the parallel input/output
(I/O) interface. See "Using interface connections" on page 12.
●If the scanner is making a loud grinding noise, make sure the scanner is
unlocked. Move the lock to the unlocked position.
●Disconnect the power cable from the scanner and turn off the computer. After
30 seconds, reconnect the power cable and then turn on the computer, in that
order.
●If you receive installation file errors, or the scanning software will not run, make
sure all programs are closed and complete the following steps:
a If you have any previous versions of HP scanning software, uninstall that
software. (To uninstall the software, follow the instructions that came with
the software.)
b Double-click the Add/Remove Programs icon.
c Select the HP Precisionscan Pro software and click Add/Remove [for
Windows 95, Windows 98, Windows Millennium Edition (Me), and
Windows NT] or Change (for Windows 2000).
d After the welcome screen, double-click the Repair option on the second
screen. (Choosing Repair will reinstall the software with the same options
you chose the first time.)
e Follow the instructions on the screen.
f If you still receive installation file errors or the scanning software will not
run, uninstall and reinstall the HP scanning software. See "Uninstalling the
software" on page 22.
This manual suits for next models
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