HP StorageWorks X5000 Instruction Manual

HP ProLiant

Storage Server with Windows Storage

Server 2003 R2 release notes

These release notes cover HP ProLiant Storage Servers and Data Protection Storage Servers running editions of

Microsoft® Windows Storage Server 2003 R2. For storage servers running Windows Storage Server 2003 SP1, see the

HP ProLiant release notes, part number 379129–401.

Part number: 5697-6073

Second edition: October 2006

VERSION: 6.2

Description

These release notes cover HP ProLiant Storage Servers and Data Protection Storage Servers running

editions of Microsoft® Windows Storage Server 2003 R2. For storage servers running Windows Storage

Server 2003 SP1 or lower, see the HP ProLiant release notes, part number 379129–401.

Update recommendation Recommended

Supersedes These release notes supersede part number 5697–6072, published in September 2006.

Product models

Thefollowingtableidentiﬁes HP ProLiant Storage Servers that are capable of being upgraded to

Windows Storage Server 2003 R2. All four versions of the Service Pack 1 editions (Express, Workgroup,

Standard and Enterprise) can be upgraded to their R2 equivalents. In addition, the R2 edition of the

Workgroup operating system can be upgraded to the R2 edition of the Standard operating system.

Table 1 Servers eligible for upgrade to WSS 2003 R2

Upgrade OS HP ProLiant storage server

WSS 2003 R2 Express OS •ML110G2(320GBonly)

WSS 2003 R2 Workgroup OS •DL100 G2

•ML110 G2

•ML310 G3

WSS2003R2StandardOS •DL100

•DL100 G2 File-Print Appliance ( 640GB only)

•DL100 G2 DPSS

•ML110

•ML310 G3 DPSS

•ML350 G4

•ML350 G4p

•ML350 G5

•ML370 G4

•DL380 G3

•DL380 G4

•DL380 G4 DPSS

•DL380 G5

•DL380 G5 DPSS

•StorageWorks NAS 1500s

•StorageWorks NAS 2000s

WSS 2003 R2 Enterprise OS •DL380G3(SANGatewayonly)

•DL380G4(SANGatewayonly)

•DL380G5(SANGatewayonly)

•DL580 G2

•DL585

•StorageWorks NAS 4000s

•StorageWorks NAS 9000s

Operating systems

Microsoft Windows Storage Server 2003 R2

Storage Server with Windows Storage Server 2003 R2 release notes 3

Languages

When the Microsoft Multilingual User Interface (MUI) is installed on the HP ProLiant Storage Server,

the following languages are available:

•French

•Italian

•German

•Japanese

•Korean

•Simpliﬁed Chinese

•Spanish

•Traditional Chinese

Issues and workarounds

Issues and their workarounds have been identiﬁed and placed into categories. These categories are:

• Service Release 6.2 installation, page 5

•Microsoft Windows Server 2003 R2, page 8

•R2 upgrade,page9

• HP Storage Server Management console user interface,page11

•Conﬁguration,page13

• Exchange databases,page14

•Microsoft Services for NFS, page 16

•Clustering,page16

• Additional applications and utilities, page 17

•Data Protection Manager,page19

• System installation and recovery process,page21

• Documentation updates, page 21

Service Release 6.2 installation

This section details known issues with the installation of Service Release 6.2 or use of the HP NAS

Updater utility. Applying this Service Release will update your ProLiant Storage Server using Windows

Storage Server 2003 R2 to version 6.2. Version information can be obtained:

•In the HP Storage Server Management console by selecting System Settings.

•On the HP NAS Updater utility screen.

Service Release 6.2 installation

Issue: Version control agent CP005570 cannot be installed on several NAS server models

Description Service Release 6.2 fails to install CP005570 on several models of HP ProLiant

Storage Server.

WorkaroundThis issue has been found on NAS servers with SmartStart 7.1 and SmartStart 7.2.

Go to the Add or Remove Programs applet and uninstall the older Version Control

Agent, restart the Service Release 6.2 setup, and then select Smart Component

CP005570 for installation.

Issue: Minimum disk space requirement for Service Release 6.2 installation

Description The HP ProLiant Storage Server should have at least 1 GB of available space on

the system drive when installing the Service Release. The speciﬁcamountofdisk

space required depends on the components that are selected for installation.

Workaround There is no workaround, other than ensuring that the system drive where the Service

Release setup is installed has more than 1 GB of available disk space. To free

up disk space, unnecessary ﬁles can be deleted from the C:\temp folder. This

situation can also be avoided by ensuring that only the necessary components are

selected for installation when the Service Release setup is run.

Issue: Running the Service Release 6.2 setup using a network share results in an Open File—Security

Warning message

Description When redirecting the NAS Updater utility to a network drive or share with Service

Release 6.2, the Windows Open File—Security Warning is displayed.

Workaround Select Run to allow the installation process to continue. This message may display

more than once.

Issue: PSP Smart Components remain checked even though the components were installed

Description Some ProLiant Support Pack (PSP) Smart Components remain checked for selection

in the Feature Selection screen when the Service Release 6.2 NAS Updater

installation is re-run after a previous installation. This issue is caused by the

necessary hardware required for the PSP components not being present on the

server.

Workaround There is no workaround. Having the PSP Smart Components checked does not

have any affect on their installation in this situation. This can be veriﬁed from the

PSP Smart Component log ﬁle located at C:\CPQSYSTEM\log\cpqsetup.log.

Issue: Intel NIC driver installation fails when installed over a network share

Description The installation of Intel network interface card driver fails when attempted over

anetworkshare.

Workaround Perform the installation directly from the Service Release DVD or by copying the

DVD contents to a local drive on the storage server.

Storage Server with Windows Storage Server 2003 R2 release notes 5

Service Release 6.2 installation

Issue: Install Shield Error 1607/1628 during Service Release installation

Description Installation error 1607: Unable to install Install Shield

Scripting Runtime and/or 1628: failed to complete

installation may be reported during installation of the Service Release. This

error can occur for various reasons, the most prevalent being a driver did not

exit properly when the Service Release is run the ﬁrst time. This issue is currently

under investigation.

Workaround Run the Service Release again after ensuring that no instances of the processes

named msiexec.exe,setup.exe,oridriver.exe are running.

Issue: The NAS Updater utility shows the edition information as “0” for the Windows Storage Server

2003R2Expressedition

Description On an HP storage server running Windows Storage Server 2003 R2 Express

edition, the NAS Updater displays the Express edition information as “0.” This

information is shown as Windows Storage Server 2003 R2 (SP1); 0

instead of being displayed as Windows Storage Server 2003 R2 (SP1);

Express Edition.

Workaround No workaround is required.

Issue: The NAS Updater utility installed with Service Release 5.6 cannot be used for installing Service

Release 6.2 components

Description The NAS Updater utility installed with Service Release 5.6 cannot be used to

launch the Service Release 6.2. Attempting to install Service Release 6.2 with the

older utility results in the error message Version of NAS Updater on this

system does not support SR6.2 installation. Please install

latest version of NAS Updater.

Workaround Install the NAS Updater utility bundled with Service Release 6.2 by using the

setup.exe ﬁle located at the root level of the DVD.

Issue: Text does not get resized properly with the NAS Updater utility

Description When the graphics settings are changed on a NAS server while running the

update application, the update application text does not get resized.

Workaround Close and restart the update application.

Issue: User intervention required during installation of SMS v2.01on HP ProLiant DL100 G2 servers with

the IMB v3.0 driver

Description During installation of the Server Management System v2.01 on DL100 G2 servers,

the IMB v3.0 driver sometimes displays a security warning stating the driver does

not have digital signature.

Workaround AcceptingthewarningmessagebyclickingContinue proceeds with the installation

without any issues.

Service Release 6.2 installation

Issue: Service Release installation log information

Description The Service Release creates an installation log that may be difﬁcult to locate and

interpret. Successive installation entries are appended at the end of the log ﬁle. In

addition to the Service Release installation log, there are supplemental installation

logs for reference. The locations of the log ﬁles are listed below.

•Service Release log ﬁle: c:\hpnas\SR\ServiceRelease.log

•ProLiant Smart Components (CPxxxxxx): c:\CPQSYSTEM\

log\cpqsetup.log

Note: Some ProLiant 100 series storage servers may not have this log ﬁle.

•Microsoft updates and hotﬁxes: c:\Windows\KBxxxxxx.log

Workaround The following information is provided to help interpret entries in the Service

Release installation log.

General system information logged prior to installation

[Information] [21\9\2006 11:35:46]: =====SR6.2 Log Information=====

[Information] System Information [21\9\2006

11:35:46]: ProLiant ML350 G4p Storage Server 5.5.0

[Information] System Information [21\9\2006 11:35:46]: WebUI Version:v5.6.2

[Information] System Information [21\9\2006

11:35:46]: Service Release Version:Version 6.2

[Information] System Information [21\9\2006 11:35:46]: NFS Version:v3.5

Component installation speciﬁcentries

There are three parts to the component speciﬁcentries:

1. Component to be installed

2. Test for availability

3. Installation results

For example:

[Information] Installing the Selected Features of [21\9\2006

11:37:42]: :Proliant System Smart Components\cp006489

[Information] test for file availability of

D:\hp\PSP\cp006489.exe [21\9\2006 11:37:42]: 1

[Information] Installation Detail for cp006489.exe [21\9\2006 11:37:55]: The

operation completed successfully.

NOTE:

The 1 or 0 at the end of the “test for ﬁle availability” message indicates

whether the ﬁle is available at the said location (1= ‘ﬁle is available’ and

0=‘ﬁle does not exist’).

For Microsoft updates, there may be a blank entry displayed in the log

entry. A blank entry is associated with a successful installation. For

example, [Information] Installation Detail for KB901214.exe

[21\9\2006 11:39:25]:

The following messages may appear for installation results:

•The system cannot ﬁnd the ﬁle speciﬁed.

•Incorrect function.

•The network location cannot be reached. For information about network

troubleshooting, see Windows Help.

•The network path was not found.

These messages may indicate the installation of the component did not occur.

Three troubleshooting actions are:

1. Review the Service Release Readme ﬁle.

2. Check the supplemental installation logs corresponding with the component (if

aCPorKBtypecomponent).

3. Attempt installing the individual component located in either the HP or

Microsoft directory on the Service Release DVD.

Storage Server with Windows Storage Server 2003 R2 release notes 7

Microsoft Windows Server 2003 R2

This section describes issues related to Microsoft Windows Server 2003 R2.

Microsoft Windows Server 2003 R2

Issue: Quotas used

Description If ﬁles for user accounts are deleted using the local login account, this has the

effect of moving user ﬁles to the recycle bin instead of removing them from the

drive. Due to the nature of volume-based quotas (instead of directory-based) this

has the effect of not releasing quota space.

WorkaroundDelete ﬁles from the Recycler and/or remove the recycle bin from the data drives.

Issue: Bugcheck 0x50 (PAGE_FAULT_IN_NONPAGED_AREA) in next boot after disabling Multipath

Support

Description Using the Microsoft Device Manager to disable the HP MPIO driver and rebooting

the system causes the system to continuously reboot. After successfully installing

the MPIO and DSM for MSA/EVA/XP, right-click and disable Multipath Support

from Device Manager and reboot the system. During the next boot, the system

bugchecks with bugcheck code 0x50 when coming up. The issue occurs because

the DSM uses MPIO export DsmGetVersion. This call is made even before the DSM

registers with MPIO. Since MPIO is disabled, DsmGetVersion is not available,

and the system bugchecks. The uninstall driver selection under Device Manager

works ﬁne.

Workaround Bring up the Safe Mode menu using F8 during the reboot sequence. Select Last

Known Good Conﬁguration to recover the system, or boot into the recovery console

and disable the DSM service.

Issue: AppleTalk share access problem while using Apple encrypted protocol

Description Users may experience problems in accessing AppleTalk shares using Apple

encrypted protocol.

Workaround Switch to Apple Clear Text protocol.

R2 upgrade

This section describes issues related to the upgrade for Windows Storage Server 2003 R2.

R2 upgrade

Issue: R2 upgrade process requests Windows Server 2003 CD

DescriptionWhen upgrading to Windows Storage Server 2003 R2, you are prompted to

insert the Windows Server 2003 CD because ﬁles cannot be located. There

are usually two ﬁles that cannot be located during the initial upgrade and one

ﬁle when ﬁnalization occurs.

Workaround The ﬁles are located on the R2 upgrade DVD under the i386 folder. To access

aﬁle:

1. Click OK.Youarepromptedforalocation.

2. Click Browse, and then locate the ﬁle in the i386 folder.

3. Click Open,andthenclickOK.

Issue: The iSCSI Feature Pack must be uninstalled prior to upgrading to R2

Description The iSCSI Feature Pack is uninstalled when upgrading to Windows Storage Server

2003 R2 because it can only be managed through the WebUI.

Workaround HP ProLiant Storage Server iSCSI Feature Pack R2 v2.01 allows you to use

the iSCSI Feature Pack on ProLiant Storage Servers using Windows Storage

Server 2003 R2. Go to http://h20293.www2.hp.com/portal/swdepot/

displayProductInfo.do?productNumber=T3669-10201 to obtain the software.

Issue: An unhandled exception message appears during an R2 upgrade over the network

Description When upgrading to Windows Storage Server 2003 from a network share, an

exception message appears that stops the upgrade from continuing.

Workaround Run the upgrade from the server and not over the network.

Issue: Localization script has no affect on Region and Language options

Description After upgrading to Windows Storage Server 2003 R2, the localization script

c:\hpnas\conv.vbs does not change the language settings of the system

through the Region and Language options.

Workaround Use the Storage Server R2 Localization DVD. The DVD can be obtained from http://

h20293.www2.hp.com/portal/swdepot/displayProductsList.do?category=NAS.

The R2-based platforms were developed to convert an upgraded system to French,

Italian, German, Spanish, Simpliﬁed Chinese, Traditional Chinese, Korean, and

Japanese.

Issue: HP Insight Diagnostics fails after the R2 upgrade

Description The HP Insight Diagnostics may quit unexpectedly, or you may receive the

following message after an upgrade to Windows Storage Server 2003 R2 is

performed: HP Insight Diagnostics encountered a problem and

needed to close.

With this failure, an error event ID 1000 is applied to the application log with the

following details:

Source: Application error

Category: (100)

Event ID: 1000

Description: Faulting application HpDiags.exe, version

6.3.1.887, faulting module lhw_dl.dll, version 6.3.1.887

Storage Server with Windows Storage Server 2003 R2 release notes 9

R2 upgrade

Workaround Go to http://h18004.www1.hp.com/products/servers/management/hpid/

index.html anddownloadthelatestversionoftheHPInsightDiagnostics.

Issue: The MPIO drivers on the standard and enterprise systems are not current

Description On standard and enterprise systems, the MPIO drivers located in the

c:\hpnas\components\sanconnect folder are not up-to-date.

Workaround Go to http://h18006.www1.hp.com/products/sanworks/multipathoptions/

index.html and download the latest version of the MPIO drivers for your operating

system.

Issue: An exception message occurs when the R2 upgrade DVD is run on a system that has already

been upgraded

Description The R2 upgrade is designed to be installed once. No further upgrade is possible

on a previously upgraded system with the upgrade DVD.

WorkaroundDo not run the R2 upgrade on a system that has been successfully upgraded to R2.

Issue: Removable Storage Manager (RSM) installation prompts for a missing Rsconn.dll ﬁle

Description During the installation of the RMS Windows component, the installer prompts for

Rsconn.dll and asks for the Windows Server 2003 Standard or Enterprise CD.

Workaround The ﬁle is located in the c:\hpnas\win2k3\i386 folder. To locate the ﬁle:

1. Click OK. You are prompted for a location.

2. Click Browse, and then locate the ﬁle in the i386 folder.

3. Click Open. A search dialog box opens

4. Click OK. When the ﬁle is located, you will not be prompted again.

Issue: Wmiprvse.exe error during R2 upgrade

Description The WMI Provider Host program may quit unexpectedly, or you may receive

the following error message after the Windows R2 upgrade is performed:

Wmiprvse.exe encountered a problem and needed to close.

With this failure, an error event ID 1000 is applied to the application log with the

following details:

Source: Application error

Category: (100)

Event ID: 1000

Description: Faulting application wmiprvse.exe,

version 5.2.3790.1830, faulting module ntdll.dll,

version 5.2.3790.1830.

Workaround Ignore the message as it does not affect system behavior.

Issue: The R2 upgrade from Workgroup to Standard edition may fail to continue

Description The Windows Storage Server 2003 R2 upgrade from Workgroup to Standard

edition does not continue if the DON’T ERASE volume has been assigned a

drive letter before starting the upgrade.

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