HP HPE XP P9500 User manual

P9000 Remote Web Console Messages

Abstract

This document lists the error codes and error messages for HP P9000 Remote Web Console for P9000 disk arrays, and provides

recommended action for the error conditions.

HP Part Number: AV400-96401

Published: September 2011

Edition: Fifth

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial

Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under

vendor's standard commercial license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall

not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Microsoft®, Windows®, Windows® XP, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

Export Requirements

You may not export or re-export this document or any copy or adaptation in violation of export laws or regulations.

Without limiting the foregoing, this document may not be exported, re-exported, transferred or downloaded to or within (or to a national resident

of) countries under U.S. economic embargo, including Cuba, Iran, North Korea, Sudan, and Syria. This list is subject to change.

This document may not be exported, re-exported, transferred, or downloaded to persons or entities listed on the U.S. Department of Commerce

Denied Persons List, Entity List of proliferation concern or on any U.S. Treasury Department Designated Nationals exclusion list, or to parties directly

or indirectly involved in the development or production of nuclear, chemical, biological weapons, or in missile technology programs as specified

in the U.S. Export Administration Regulations (15 CFR 744).

Revision History

DescriptionDateEdition

Applies to microcode version 70-01-01-00/00 or later.October 2010First

Applies to microcode version 70-01-24-00/00 or later.November 2010Second

Applies to microcode version 70-01-62-00/00 or later.January 2011Third

Applies to microcode version 70-02-01-00/00 or later.May 2011Fourth

Applies to microcode version 70-02-5x-00/00 or later.September 2011Fifth

Contents

1 P9500 messages and error codes.................................................................6

P9500 messages......................................................................................................................6

Message window format...........................................................................................................6

Advanced message window......................................................................................................7

Remote Console-Remote Web Console error codes.......................................................................9

2 Message (part code group 0nnn)...............................................................10

Part code 0001......................................................................................................................10

Part code 0002......................................................................................................................15

Part code 0003......................................................................................................................17

Part code 0004......................................................................................................................19

Part code 0005......................................................................................................................20

Part code 0006......................................................................................................................20

Part code 0007......................................................................................................................21

Part code 0010......................................................................................................................22

Part code 00021....................................................................................................................23

Part code 00022....................................................................................................................23

Part code 0110.......................................................................................................................24

Part code 0190......................................................................................................................25

Part code 00221....................................................................................................................25

Part code 00122.....................................................................................................................26

Part code 00222....................................................................................................................26

Part code 0290......................................................................................................................35

Part code 0305......................................................................................................................39

Part code 0310.......................................................................................................................40

Part code 0405......................................................................................................................41

Part code 0407......................................................................................................................46

Part code 0410.......................................................................................................................46

Part code 0605......................................................................................................................47

Part code 00622....................................................................................................................56

Part code 0710.......................................................................................................................60

Part code 00722....................................................................................................................61

Part code 0810......................................................................................................................61

3 Message (part code group 1nnn)...............................................................62

Part code 1005......................................................................................................................62

Part code 01022.....................................................................................................................70

Part code 1305......................................................................................................................77

Part code 1310.......................................................................................................................78

4 Message (part code group 2nnn)...............................................................80

Part code 2005......................................................................................................................80

Part code 2010......................................................................................................................84

5 Message (part code group 3nnn)...............................................................85

Part code 3005......................................................................................................................85

Part code 3010......................................................................................................................99

Part code 03022....................................................................................................................99

Part code 03121...................................................................................................................104

Part code 03122...................................................................................................................104

Part code 3205....................................................................................................................108

Part code 03222..................................................................................................................112

Part code 3305....................................................................................................................113

Contents 3

6 Message (part code group 4nnn).............................................................119

Part code 4005....................................................................................................................119

Part code 4010....................................................................................................................121

7 Message (part code group 5nnn).............................................................123

Part code 5105.....................................................................................................................123

Part code 5107.....................................................................................................................125

Part code 5110.....................................................................................................................125

Part code 05121...................................................................................................................125

Part code 05122...................................................................................................................126

Part code 5205....................................................................................................................128

Part code 5210.....................................................................................................................143

Part code 5305....................................................................................................................144

Part code 5307....................................................................................................................148

Part code 5310.....................................................................................................................148

8 Message (part code group 6nnn).............................................................151

Part code 6005....................................................................................................................151

Part code 6007....................................................................................................................179

Part code 6010....................................................................................................................179

Part code 6505....................................................................................................................187

Part code 6507....................................................................................................................226

Part code 6510.....................................................................................................................226

Part code 6610.....................................................................................................................233

Part code 6805....................................................................................................................241

Part code 6810.....................................................................................................................242

9 Message (part code group 7nnn).............................................................244

Part code 7005....................................................................................................................244

Part code 7007....................................................................................................................260

Part code 7010.....................................................................................................................261

Part code 7105....................................................................................................................263

Part code 7110.....................................................................................................................278

10 Message (part code group 8nnn)............................................................281

Part code 8005....................................................................................................................281

Part code 8105.....................................................................................................................283

Part code 8107.....................................................................................................................293

Part code 8110.....................................................................................................................293

Part code 8210.....................................................................................................................294

Part code 8222....................................................................................................................294

Part code 8305....................................................................................................................295

Part code 8505....................................................................................................................295

Part code 8507....................................................................................................................299

Part code 8510.....................................................................................................................299

Part code 8605....................................................................................................................301

Part code 8610.....................................................................................................................301

Part code 8805....................................................................................................................302

Part code 8905....................................................................................................................303

11 Message (part code group 9nnn)............................................................304

Part code 9005....................................................................................................................304

Part code 9007....................................................................................................................305

Part code 9010....................................................................................................................305

Part code 9105.....................................................................................................................306

Part code 9107.....................................................................................................................308

Part code 9110.....................................................................................................................308

4 Contents

Part code 9205....................................................................................................................310

Part code 9210.....................................................................................................................312

Part code 9605....................................................................................................................313

Part code 9610.....................................................................................................................316

12 Message (part code group 10nnn)..........................................................317

Part code 10010...................................................................................................................317

Part code 10121...................................................................................................................317

Part code 10122...................................................................................................................318

13 Message (part code group 20nnn)..........................................................320

Part code 20020..................................................................................................................320

Part code 20121...................................................................................................................324

Part code 20122...................................................................................................................326

Part code 20123...................................................................................................................329

Part code 20222..................................................................................................................332

Part code 20305..................................................................................................................333

Part code 20322..................................................................................................................334

Part code 20422..................................................................................................................334

Part code 20520..................................................................................................................334

Part code 20522..................................................................................................................335

Part code 20525..................................................................................................................336

Part code 20624..................................................................................................................337

Part code 20705..................................................................................................................337

Part code 20721..................................................................................................................340

Part code 20722..................................................................................................................340

Part code 20825..................................................................................................................341

14 Support and other resources...................................................................343

Contacting HP......................................................................................................................343

Subscription service..........................................................................................................343

Documentation feedback..................................................................................................343

Related information...............................................................................................................343

HP websites....................................................................................................................343

Conventions for storage capacity values..................................................................................344

Typographic conventions.......................................................................................................344

Glossary..................................................................................................346

Index.......................................................................................................348

Contents 5

1 P9500 messages and error codes

Unless otherwise specified, the term P9000 in this guide refers to the following disk array:

•P9500 Disk Array

The GUI illustrations in this guide were created using a Windows computer with the Internet Explorer

browser. Actual windows may differ depending on the operating system and browser used. GUI

contents also vary with licensed program products, storage system models, and firmware versions.

This chapter covers the messages and error codes generated by the storage system.

P9500 messages

“Sample message window 1” (page 6) and “Sample message window 2” (page 6) show

examples of typical message windows.

Figure 1 Sample message window 1

Figure 2 Sample message window 2

Message window format

Message level

There are four message levels:

Information

Warning

Fatal error

The server is unable to accept the request from Remote Web Console. One possible cause is

that another process is in progress at the server. This message does not indicate an error.

Message text

Message text is descriptive text that appears in the message window. It may include variables %s

(character string) and %d (numeral). The values of these variables are determined when processing

is performed.

Messages with a part code 60xx (where xx is a two-digit number) are Continuous Access

Synchronous Z or Continuous Access Synchronous messages. This manual contains Continuous

6 P9500 messages and error codes

Access Synchronous Z messages only. If you are a Continuous Access Synchronous user, note the

following:

•The word M-VOL in Continuous Access Synchronous Z messages is equivalent to P-VOL in

Continuous Access Synchronous messages.

•The word R-VOL in Continuous Access Synchronous Z messages is equivalent to S-VOL in

Continuous Access Synchronous messages.

Recommended action

This column provides recommended actions corresponding to the message. Take actions based

on instructions provided in the error message or in the recommended action column written in this

manual.

In some cases, a message window is displayed without any recommended actions. In these

circumstances, take actions based on instructions with the part code and the error code provided

in this manual.

Part code

Part Code in the table shows an ID of the application that issued the message, and it is configured

with a four- or five-digit number. In some cases, the number of digits may not match with the one

described in this manual.

In these circumstances, read this manual with the following interpretation:

•Four-digit part code: This is as described in this manual.

•Five-digit part code: This is as described in this manual. Or, it may be described in four digits

in this manual. In this case, remove the top number “0” of the five-digit part code in the

message window to read it in the four-digit part code in this manual.

When the part code “03005” (five digits) is displayed in the message window, you should refer

to the part code “3005” (four digits) in this manual.

Error code

Error code shows a message ID, and is configured with a four-, five-, or six-digit number. In some

cases, the number of digits may not match with the one described in this manual. In these

circumstances, read this manual with the following interpretation.

•Four-digit or five-digit error code: These are as described in this manual.

•Six-digit error code: This is as described in this manual. Or, it may be described in four-digit

or five-digit error codes in this manual. In this case, remove the top number “0” or “00” of

the six-digit error code shown in the message window to read it in the four- or five-digit error

code in this manual.

When the error code “002015” (six digits) is displayed in the message window, you should refer

to the error code “2015” (four-digit) in this manual. When the error code “055505” (six-digit) is

displayed in the message window, you should refer to the part code “55505” (five-digit) in this

manual.

If Remote Web Console starts and displays the following message, refer to the code and number

the (YYYY ZZZZZ) represent. A check box may be indicated in the message window. If you check

the box, the message will not appear until you login again.

A network error occurred, the server is not ready, or an error occurred in the server. (YYYY ZZZZZ)

Advanced message window

“Example of advanced message window 1” (page 8) shows an example of an advanced message

window.

Advanced message window 7

Figure 3 Example of advanced message window 1

At the operation to change multiple settings at once, each result can be seen in the table shown

under the message. Click an error code number written in the table that is linked to the changed

result of each item to refer to the error.

The advanced message window is also referable from the task window. (For details about the task

window, see the HP P9000 Remote Web Console User Guide.) However, each detailed result

might not be displayed at the volume creating operation or the LUN operation because they have

a case that must process all at once. In the task window, if the setting is changed for a task that

is created as one by connecting multiple tasks, a task where an error occurred in one batch can

be confirmed as shown in “Example of advanced message window 2” (page 8). This example

of an advanced message window shows the occurrence of an error on the task of action number

Figure 4 Example of advanced message window 2

8 P9500 messages and error codes

Remote Console-Remote Web Console error codes

To find solutions to the Remote Web Console for P9500 errors, see “Error codes (part code 0001)”

(page 10) and subsequent tables of this manual or the Troubleshooting chapter in the user guides

for the program products causing the errors.

“Error codes (part code 0001)” (page 10) and subsequent tables lists the error codes and error

messages for Remote Web Console and provides recommended action for the error conditions.

In some cases, the Recommended Action column may be blank. In these circumstances, take actions

based on instructions provided in the error message and based on what you are trying to

accomplish. “Error codes (part code 0001)” (page 10) and subsequent tables also provide the

severity level of the error conditions.

Severity levels

The severity levels for the error codes are:

•i: Information

•E: Error

•W: Warning

•N: The server is unable to accept the request from Remote Web Console. One possible cause

is that another process is in progress at the server. This message does not indicate an error.

Remote Console-Remote Web Console error codes 9

2 Message (part code group 0nnn)

This chapter includes the error messages with the part code 0001 to 0810.

Part code 0001

Table 1 Error codes (part code 0001)

Severity

Level

Recommended ActionError MessageError

Number

Part

Code

EIf this problem persists, please contact

HP Technical Support.

An error occurred during SVP

processing. If this problem persists,

please contact HP Technical Support.

10000001

EThe SVP reboots automatically. If the

same error occurs despite retrying,

please contact HP Technical Support.

A time-out error occurred. Please wait

for the SVP to reboot, and then retry the

operation.

10010001

EIf this problem persists please contact HP

Technical Support.

The specified volume cannot be set as a

command device or a component of a

10020001

LUSE volume, because it is being used

as a Continuous Access Synchronous,

Business Copy, or XP Flex Copy volume.

Select another volume.

EIf this problem persists, please contact

HP Technical Support.

An error occurred during SVP

processing. If this problem persists,

please contact HP Technical Support.

10030001

EIf this problem persists, please contact

HP Technical Support.

An error occurred during SVP

processing. If this problem persists,

please contact HP Technical Support.

10040001

EIf this problem persists, please contact

HP Technical Support.

An error occurred during SVP

processing. If this problem persists,

please contact HP Technical Support.

20000001

EIf this problem persists, please contact

HP Technical Support.

An error occurred during SVP

processing. If this problem persists,

please contact HP Technical Support.

20010001

EIf this problem persists, please contact

HP Technical Support.

An error occurred during SVP

processing. If this problem persists,

please contact HP Technical Support.

20020001

EIf this problem persists, please contact

HP Technical Support.

An error occurred during SVP

processing. If this problem persists,

please contact HP Technical Support.

20050001

EIf this problem persists, please contact

HP Technical Support.

An error occurred during SVP

processing. If this problem persists,

please contact HP Technical Support.

30000001

WPlease reduce the number of set

operations, and perform again.

The number of set operations exceeds

the maximum (20000).

30010001

EIf this problem persists, please contact

HP Technical Support.

An error occurred during SVP

processing. If this problem persists,

please contact HP Technical Support.

30020001

EIf this problem persists, please contact

HP Technical Support.

An error occurred during SVP

processing. If this problem persists,

please contact HP Technical Support.

40010001

EPlease contact HP Technical Support.An error occurred. If this problem

persists, please contact HP Technical

Support.

40060001

10 Message (part code group 0nnn)

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