Honeywell Friedland GlobalGuard User manual

GlobalGuard Alarm System

Software Operating Manual

CONTENTS

SYSTEM REQUIREMENTS AND 3

FUNCTION OVERVIEW

IMPORTANT NOTE WHEN RUNNING

SOFTWARE 4

GlobalGuard PC Setup Software

Operating Instructions 5

1. Instructions for installation 5

2. GlobalGuard PC Setup Software 5

Operating Instructions

2-1 Control Panel PIN code and changing 5

2-2 Home Page 6

2-2-1 Show device information 6

2-2-2 Configuring Programme Key 7

2-2-3 Executing a Programme key 7

2-3 Sync 8

2-4 Event Log 8

2-5 Add Device 9

2-5-1 Add New Device 9

Part-Arm I/II setup of security

device 10

2-5-2 Replace Device 11

2-6 Settings 12

2-6-1 Programmes 12

2-6-1-1 Adding a new Programme 13

2-6-1-2 Maintaining Programme 13

2-6-2 Event 14

2-6-2-1 Adding New Event 14

2-6-2-2 Maintaining Event 14

2-6-3 Schedule 17

2-6-3-1 Adding New Schedule 17

2-6-3-2 Mainitaining Schedule 17

2-6-4 Device 19

2-6-5 System 20

2-6-5-1 User 20

2-6-5-2 Siren 20

2-6-5-3 Time and date setup 21

2-6-5-4 Control Panel 21

2-6-5-5 Friedland Spectra 21

Lighting Controller (Optional)

3. Exiting the software 21

GlobalGuard Remote Access Web Software

1. Registration process 22

2. Home page 22

3. Security page 22

4. Home Automation page 23

5. Video Playback page 23

6. Camera View 24

7. Settings 24

- Camera Settings 24

- Contact Settings 24

- Account Settings 24

8. Resetting the password 25

GlobalGuard Remote Access App 26

GlobalGuard Camplay software 27

Troubleshooting 30

Notes (Password record) 32

SYSTEM REQUIREMENTS

AND FUNCTION OVERVIEW

1. The HISK1 kit should be installed as a

minimum to use any of the software

2. Requirements for PC setup software:

- PC Operating system: Windows XP /

Windows 7

- CPU: Core 2 Duo

- RAM: 2GB

- Hard Drive space: 20GB (requires at least

20G of space available on your PC’s hard

drive to install the drivers, Microsoft .Net

Framework and Globalguard PC

software)

- Not compatible with Apple MAC PCs

3. Requirements for remote web access:

- Unrestricted home broadband internet

connection

- Wired/Wireless WIFI router with x2 spare

LAN ports (x1 for IP gateway and other for

an optional IP Camera if added in future)

- PC Operating System:

Windows XP/Vista/Window7

- Internet Explorer 6.x or higher Internet Web

Browser

- CPU: Pentium 4, 1GHz or above

- VGA Card Resolution: 800x600 or above

- Video Memory Size: 128Mb or above

- Recommended internet upload speed

512kbp/s for 1 x IP Camera (optional

HIS5A product) or 2Mbp/s for 8 x IP

cameras connected

4. The GlobalGuard PC setup software is used

to do the following:

- configure the system settings in the system

- adding devices to the system

- set up home automation controls

- operate function keys I/II/III from when you

are in your home while the software is open

5. The GlobalGuard online remote access web

software at;

https://GlobalGuard.Friedland.co.uk

is used to do the following when your PC is

connected to the internet and you have

created an online account:

- control the security functions (i.e, arm/disarm)

and check status

- activate home automation programmes

- view/playback up to 8 CCTV cameras (when

optional camera(s) added to system)

- setup accounts and email contacts

6. Mobile devices compatible with the

GlobalGuard remote access App:

- Apple IOS: iPhone1/2/3/4, iPad1/2, iPod

Touch 4

- Android: Android phone V2.X, tablet PC up

to V4.0

7. Accessible and configurable Control Panel

settings include:

- Home automation Programmes:

Supports up to 16 programmes.

- Home automation Events:

Supports up to 32 events.

- Home automation Schedules:

Supports up to 32 schedules.

- Event Log: Browse the Control Panel event

log.

Supports up to 100 events.

-Device Setup:

-Security Devices:

(1)Remotes / Detectors: for security

transmitting devices; supports

following devices

•Up to 32 wireless PIR movement

detectors and or Magnetic

door/window contact detectors

•Up to 8 Remote controls

•Up to 6 Remote Keypads

•Smoke detectors and so forth.

-Home Automation devices

Control: for Home Automation receiver

devices; supports configurations for up

to 32 devices including Plugin /

Bayonet lamp holders and so forth.

- System Setup:

1).User: User settings; supports up to

6 online users including “Admin”.

2).Siren: Siren settings and Test.

3).Time: the Control Panel time

settings.

4).Control Panel: Control Panel

settings.

5).Spectra Lighting Settings – For

optional Friedland Spectra receiver

module

IMPORTANT NOTE WHEN RUNNING

SOFTWARE

Ensure the correct time/date has been set on

the Control Panel to allow you to view the

correct system date/time in different areas of

the system such as the event log and live view

CCTV. For setup please refer to pages 20-21.

The PC setup software should not be operated in

parallel with the online remote access web software or

the mobile App. By doing so will prevent yourself or

other home users from remotely viewing/controlling the

security/home automation functions from the online

web software or App.

If the PC software is loading or running, then the 2nd RF

(wireless communication to Control Panel) LED on the

IP gateway will turn orange colour and will prevent the

system feeding back the current system status in the

online web software

Remember to “Sync” to save all settings made in the

PC setup software and exit it before running the online

web remote access software

GlobalGuard PC Setup Software

1. Instructions for installation:

In order to use the PC setup software, your PC must be

connected to the internet to download the free software

from: www.GlobalGuard.Friedland.co.uk:

1. Install the PC software step by step after

downloading it. Your PC may also require updating

to Microsoft .Net Framework V4.0 which is

automatically done during the installation.

2. Ensure your Control Panel and IP gateway both

remain powered on. Your PC must also be

connected wired or wirelessly to the same

broadband router that the IP gateway is

connected to (see the figure below). If

wirelessly connected ensure it is within WIFI

range of the wireless router

Gateway Router

Note:

1) Ensure that both the router and PC are

configured to have DHCP function enabled.

2) If the data transfer speed is too slow or seems

to stop, check the network firewall setting. If

the firewall is enabled, disable the firewall

temporarily to allow data transfer.

3. Double-click the “GlobalGuard” shortcut icon

shown below on your PC desktop.

2. GlobalGuard PC Setup Software

Operating Instructions

When you attempt to configure the Control Panel via

GlobalGuard PC setup software, please take note of

the following during the process:

1. Do not configure the Control Panel using its

keypad while the GlobalGuard software is still

running as this may result in data inconsistency.

2. With the exception of actions such as Add Device

/ Replace Device / Remove Device, in order for

other settings to take effect, the Sync function

must be used to apply the new settings to the

Control Panel.

When you double click the GlobalGuard desktop icon,

the system will automatically check to see if the IP

Gateway has been connected to the network. If the IP

Gateway has been found, the system will automatically

access relevant data from the Control Panel. The

process could take up to a few minutes; please wait for

the system to read the data. Note: The 2nd LED (RF

indication) on the gateway will change from green

to orange colour while the PC software is loading

and during use of the software

2-1 Control Panel PIN code and changing

The user access PIN code is used to access the

Control Panel for either programming or controlling it.

Once the system has finished reading the data, the

system will prompt the user for Admin PIN code.

Please note that in order to operate the system, you

must enter the correct Admin PIN code. The factory

preset Admin PIN code for the Control Panel is “1234”.

For security reasons, it is recommended that once you

log into the system, go to Settings – System – User

and change the default Admin PIN code.

You will be taken to the main operating screen after the

system has validated the PIN code you have entered.

The GlobalGuard system is made up of 5 primary

functional modules, namely:

Home Page

Sync

Event Log

Add Device

Settings

2-2. Home Page

Main functions you will find under “Home Page”

include:

1-1 Show device information

1-2 Configure a Programme Key.

1-3 Execute a Programme Key.

2-2-1. Show device information

Click on any device to access a window (see below)

that contains specific information about the device,

such as Device Name, Device Type, Number, Location

and so forth.

Examples:

When you click , the system will display this

message window.

When you click , the system will display this

message window.

CUSTOMER HELPLINE

Most issues can be solved over the phone in a few minutes.

Please contact our Helpline Team on the number below for any

installation and general advice regarding our products:

0844 736 9149

Lines open 9.00am to 5.00pm, Monday to Friday.

Calls charged at service providers national rate.

2-2-2. Configuring the Programme Keys

Please take note of the following when you configure

Programme Keys:

1. The Programme Keys I/II/III correspond to

the Function key buttons I/II/III on the Control

Panel, which means clicking the Programme

Key I in the software interface or pressing the

Function Key I on the Control Panel will

activate the same Programme.

2. To configure a Programme Key, you should

assign an existing Programme (or create a

new Programme and designate it) to

Programme Key I, II, or III.

3. If you have designated a Programme to a

specific Programme Key previously, you will

not be able to designate said Programme to

another Programme Key.

4. For information about configuring a new

Programme or maintaining an existing

Programme, refer to Setting – Programmes.

Follow the steps described below to reconfigure

Programme Keys:

1. Click [Home Page] in the Top Menu.

2. Click on the [Living1] icon or any other available

programme that may have been created as described

later in this manual:

3. The system will display a small function menu above

the icon and you can specify the location of the

programme key. In this example, [I] has been chosen

and this means Programme Key [I] has been redefined

to [Living1].

4. After you have reconfigured the Programme Key,

you will see [I] over [Living1].

5. Remember that after you have finished a

configuration, you must select the Sync function to

apply the new settings to the Control Panel in order for

the changes to take effect particular when trying to

execute any of the blue Programme keys on the home

page.

2-2-3. Executing a Programme Key

Click the following buttons directly in this window to

execute the corresponding Programme Key:

: Execute Programme Key 1

: Execute Programme Key 2

: Execute Programme Key 3

The system will display one message window to inform

the user whether the execution of the Programme is

successful or not.

i.e.: Programme executed successfully

2-3. Sync

The PC setup software is intended as an assistive

program for the Control Panel setup. Setup is only

complete after all the settings made on your PC have

been applied to the Control Panel with the Sync

function. Therefore it is imperative that the user sync

the PC with the Control Panel after each modification of

settings. If you close the PC software during setup,

the Control Panel will not recognize any configuration

you have made, with exception of “Add

Device/Remove Device”. (These two actions take

effect immediately.)

To Sync, 1. Select [Sync] in the Top Menu.

2. Click the button located

at the lower right hand corner of the

screen.

The system will send the updated settings to the

Control Panel. It is recommended that you perform this

operation immediately after each settings change to

ensure the data in the Control Panel is always

up-to-date.

The Sync window (see below) will appear whenever

the system is writing data back to the Control Panel,

indicating that the system is in the process of

synchronizing.

Important note during Syncing:

When data is being synced to the Control Panel,

any security functions and home automation

Programmes, Schedules, and Events will not

operate during this period.

2-4. Event Log

The event log is a record of all activities executed by

the Control Panel. This is primarily captured and stored

in the Control Panel itself.

The Event Log function is used to retrieve the latest

event log from the Control Panel in the current window

on your PC.

Click the above button to load the latest event log from

the Control Panel and display it on screen.

The window (see below) will appear when the system

is loading event log from the Control Panel, indicating

that the system is in the process of synchronizing.

After the system has finished loading the latest event

log from the Control Panel, it will be promptly displayed

in the window.

The event log consists of the following information:

Time

The date and time of the event.

Location The place where the event

happened. For instance, if a PIR

detector assigned to Bedroom is

triggered, the location column will

show “Bedroom”.

Device/User

/Action

This column displays what or who

triggered the event.

Name If the event is triggered by a user,

this column will display the name of

the User (such as Admin or

User1…).

Message This column shows the content of

the event.

2-5. Add Device

There are two ways to add new devices to the system;

using the Control Panel (refer to Hardware manual) or

using the GlobalGuard PC setup software. The PC

software provides an intuitive interface so the user can

add devices more easily.

Note: The first two wireless security devices (PIR

movement or door contact detector) added to the

system will have a preconfigured 30 second

entry/exit delay. It is recommended to install the 1st

detector (zone1) you add at the entry/exit point of

your property

The entry delay period for a security device can be

setup in ‘Advance Settings’of that device. The exit

delay can be setup in ‘Settings-Device-Control

Panel’ page

2-5-1. Add New Device

On the interface screen you can find two buttons on the

left side: [Add New Device] and [Replace Device]. As

their titles suggest, [Add New Device] is to add a new

device to the system, while [Replace Device] is to

replace an existing device with a new one. On the right

side are the icons of preconfigured device groups.

To add a new device, all you need to do is to click on

the [Add New Device] button, and then select a desired

device icon and follow the screen prompts to complete

the procedures.

Note: All devices with exception to the optional

GlobalGuard camera can be linked and displayed

in this software. The camera is not displayed here

and is only linked via the GlobalGuard remote

access online software.

Example 1: Adding a PIR movement detector:

Note: Please also refer to the Hardware manual for

information on how to configure the device into

learning mode.

1. Click on the PIR Detector icon.

2. The software will issue a request to the Control

Panel to go into code learning mode.

3. Press the learn/tamper button on the selected PIR

detector within 30 seconds to transmit a code to be

picked up by the Control Panel.

Note: See the screen prompt (also the figure below)

to find out the location of the learn/tamper button

on the device. After you press the learn/tamper

button, the Control Panel will also beep to indicate

the reception of the learning code.

4. Once the system has learnt the device’s code, the

device setting window will appear up for you to

configure the device’s name, location, and security

type:

Name: Specify a name for easy identification.

Location: Specify where the device is installed.

Security Type: Specify the level of alarm when the

device is triggered.

5. After adding/replacing a security device (PIR or

door/window contact detector) to the system, refit the

detector in position to its battery cover before exiting

the add device screen. This is will prevent the tamper

alarm from initiating if the tamper button is press and

release during final installation of a detector.

IMPORTANT: Specify the Location of device

carefully as it affects many aspects in the system:

1) If one or more IP cameras are installed in your

system, then when a PIR or other type of detector

is triggered, the camera assigned to the SAME

location will start recording. Therefore you should

plan beforehand and assign the location group

carefully.

2) When the device is triggered, the Web software

and the smartphone app will also inform the user

of the location. So the correct setting of location is

critical for the information.

3) After a security detector such as a wireless PIR

or door contact detector has been added, the

device number is the “Zone Number” (1-36)

displayed at the top of the window. The zone

number for each security device is stored in the

Control Panel

Part-ArmI/II setup of a security device

All PIR movement and door/window contact security

detectors can be also setup to operate with Part-Arm I

or Part-Arm II security modes.

If a group of detectors have been set so that they can

activate in Part-Arm I, this means that when the Control

Panel is armed in Part-Arm I mode, then only those

detectors setup will become active. An example would

be part-arming the ground floor of your home while you

are gone to sleep so you can move around upstairs at

night without initiating an alarm

Part arm setup of a device can be done during the

adding process or after the device has been added

in “Settings – Devices”.

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