Honeywell AlarmNet 360 Reference guide

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800-11248 11/13/15Rev. J

Table of Contents

Overview ............................................................................................................................................................................ 1

What’s New? ...................................................................................................................................................................... 1

Accessing AlarmNet 360 ............................................................................................................................................... 1

Obtaining a Central Station Account..................................................................................................................................................1

Obtaining a Dealer Account...............................................................................................................................................................1

Logging In ..........................................................................................................................................................................................2

Navigating AlarmNet 360 ..................................................................................................................................................................2

Finding the right AlarmNet tool ................................................................................................................................. 4

Tools .................................................................................................................................................................................... 6

DEVICES ► Device Status (central station)........................................................................................................................................6

DEVICES ►Device History (central station).......................................................................................................................................8

DEVICES ►SIM Activation / Status (central station and dealer) .......................................................................................................8

DEVICES ►Substitution PIN Generation (central station)...............................................................................................................10

ACCOUNTS ►View Accounts (central station)................................................................................................................................10

AlarmNet Service Types ....................................................................................................................................................................... 12

ACCOUNTS ►Communication Failures (central station).................................................................................................................14

ACCOUNTS ►Account Generation (central station) .......................................................................................................................16

ACCOUNTS ►Account Cancellation (central station)......................................................................................................................17

Creating Batch Files for Multiple Account Cancellations ..................................................................................................................... 18

ACCOUNTS ►Coverage Maps (central station and dealer).............................................................................................................19

MY COMPANY ►My Profile (central station and dealer)................................................................................................................19

MY COMPANY ►Manage Users (central station and dealer)..........................................................................................................19

User Authority Levels ...........................................................................................................................................................................20

Adding a user........................................................................................................................................................................................21

Editing a user........................................................................................................................................................................................22

MY COMPANY ►Dealer Services Config (central station)...............................................................................................................24

MY COMPANY ►My History (central station and dealer)...............................................................................................................25

MY COMPANY ►Web Usage (central station)................................................................................................................................25

MY COMPANY ►Company Information (central station super users, and dealer managers) .........................................................27

Managing Company Information and Staff Notifications.....................................................................................................................27

DEVICES ►Device Programming ►Program/Replace (central station and dealer)........................................................................28

Editing the Account .............................................................................................................................................................................. 29

Adding IP Video Devices (TC1 ready)....................................................................................................................................................30

DEVICE PROGRAMMING ►Program/ Replace Device(central station and dealer)..........................................................................32

DEVICE PROGRAMMING ►Program/Replace Device (central station and dealer)..........................................................................34

Accounts ►Manage TC 2.0 Accounts (central station and dealer)..................................................................................................35

Adding IP Video Devices .......................................................................................................................................................................35

Adding TUX series Automation Devices ...............................................................................................................................................36

Deleting a TC2 Account or Location ..................................................................................................................................................... 37

Resetting the TC2 account username, email, or password .................................................................................................................. 38

DEVICES ►Device Programming ►Take Ownership (central station and dealer)..........................................................................38

API DOCUMENTS (central station and dealer) .................................................................................................................................39

What is an API? .................................................................................................................................................................................... 39

Why are APIs needed? ......................................................................................................................................................................... 39

How APIs work?.................................................................................................................................................................................... 39

Where can I find APIs? ......................................................................................................................................................................... 39

REPORTS (central station and dealer)..............................................................................................................................................41

My Dashboard ......................................................................................................................................................................................41

Top Noisy Accounts .............................................................................................................................................................................. 44

NOTIFICATION (central station and dealer) .....................................................................................................................................44

Understanding Total Connect Services..................................................................................................................45

Reference Information ................................................................................................................................................50

Total Connect 2.0 Compatible Devices.............................................................................................................................................50

Agreement Documents................................................................................................................................................51

Technical Support.........................................................................................................................................................51

AlarmNet360 Online Help Guide

– 1 –

Contents

Tasks

Overview

This guide explains how to use the AlarmNet 360 online web application. AlarmNet 360 is a web based tool set for

central station and dealer/installation companies to enable programming and testing of their AlarmNet communication

devices and to create remote access service accounts. These tasks are easily accomplished from any PC with internet

access. AlarmNet 360 enables you to perform the following:

•Search, display, and edit customer accounts.

•Add, delete, or replace communication devices, IP video, and automation devices.

•Display communication device types, their MAC IDs, and edit device information.

•Program, configure, test, and verify the status of devices.

•View, add, delete and edit user profiles.

•View a history of all AlarmNet 360 activity by company users.

•Create Total Connect accounts for your customers.

•Enables you to email AlarmNet 360 with questions or comments.

What’s New?

Reports

Accessing AlarmNet 360

Obtaining a Central Station Account

Central Stations can sign up by contacting AlarmNet Administration at 800-222-6525 and

selecting option 3. (Administration hours are Monday thru Friday, 8:00 am to 5:00 pm ET)

Obtaining a Dealer Account

Dealers must sign up online by visiting the AlarmNet 360 website:

https://www.alarmnet360.com

Then simply complete the Dealer Signup procedure to obtain your User Name and Password. For validation purposes you

will need to provide a city and central station ID number and have the MAC and CRC number from one of your

communication devices. If you do not know your AlarmNet city and central station ID number, please call your central

station.

FOR EXTERNAL ANTENNA

50 OHM MMCX ONLY

PRIMARY POWER: 9 - 16.5 VAC

BATTERY:8V.3.1 AHr FOR 24 Hr BACKUP

FCC ID: GIPMC56 IC: 267W-MC56

RSSI

MODE 1

MODE 2

WEB

GPRS

GSM

Sim= 12345678901234567890

Mac=00D02D0055555 Mac CRC b0b0

Imei=123456789012345

01-05-2010 10:24:17 IGSMV

7720P PROGRAMMING PORT

NOT FOR TELEPHONE SERVICE USE

TRANSMIT

This information is also available

on the product box.

Sim= 12345678901234567890

Mac=00D02D0055555 Mac CRC b0b0

Imei=123456789012345

01-05-2010 10:24:17 IGSMV

AlarmNet360 Online Help Guide

– 2 –

Contents

Tasks

Only one sign-up per dealer is necessary; additional log in accounts for dealer personnel must be created by the initial

user. Lastly you need a computer with internet access and a web browser.

Logging In

1. To access AlarmNet 360 visit the following link: https://www.alarmnet360.com

After the page loads this is a good time to create a desktop or favorites bar shortcut by positioning the cursor over

the address icon, left click the mouse and drag it to the desktop or favorites bar.

2. Navigate to the AlarmNet 360 home page using either the desktop shortcut (created in the last step) or by typing the

address into the browser's address field. The Login page appears.

3. Enter your User Name, and Password then press [Login].

The Device Status window appears.

Note: You can change the default landing page using the My Company > My Profile option.

4. Click on the Browser Requirements and ensure your browser meets the requirements.

Navigating AlarmNet 360

AlarmNet 360 is easy to navigate. Navigation starts with the Tool Bar at the top.

The AlarmNet 360 site is used by both the Central Station and Dealers.

Note: Since the Central Station has access to everything the Dealer has access to; tools such as Take Ownership of

Device can also be used by the Central Station.

AlarmNet360 Online Help Guide

– 3 –

Contents

Tasks

Further, each Central Station or Dealer can create subusers and assign Authority Levels and Features to their subusers.

(See the “

Manage Users

” tool.)

At the tool bar, selecting a category brings up the associated tools. When a tool is selected, an information window

appears where you can view, edit, add, or delete information. Some information can be printed, or saved as a file.

Central Station Tool Bar

Devices

►Device Programming

►Device Status

►Device History

►Substitution PIN Generation

Accounts

► View Accounts

► Communication Failures

►Account Generation

►Account Cancellation

►Manage TC 2.0 Accounts

My Company

►Company Information

►Dealer Services Config.

►Manage Users

►Web Usage

►My History

►

My Profile

Tools

►Cellular Activation/Status

►Coverage Maps

Reports

► Generate Reports

► My Dashboard

Template

Account Center

API Documents

AlarmNet360 Online Help Guide

– 4 –

Contents

Tasks

Finding the right AlarmNet tool

The AlarmNet 360 website is a collection of tools that enable you to manage communicator devices, accounts, users,

check status, activate SIMs, etc.

The revised AlarmNet 360 interface is easy to navigate. It uses tool bar tabs that groups associated tools. For each tool,

the workflow has been improved to naturally move you through a series of screens to complete a task.

For instance, programming communication devices is now accomplished using two wizards; Program New Device and

Replace Other Device.Each wizard steps you through the proper procedure so the task is done easily and completely.

Below is a table showing various tasks and where the corresponding tool is located. Lastly, the tasks are hot linked,

allowing you to jump to the proper help file topic.

Please use this table as a roadmap for finding the right tool for the task.

Task Location

account, cancellation Accounts ►Account Cancellation

Option available only for Central Stations

Account Center, portal access Tool Bar

►

Account Center (Log in, then refer to the online help)

accounts, editing Devices ►Device Programming

(Use Action column pulldown menu.)

accounts, generation Accounts ►Account Generation

Option available only for Central Stations

account reports, generate(central station) Tool Bar ► Reports.

(dealer) Tool Bar ► Reports

account, view Accounts

►

View Accounts

automation devices, TUX series, adding

(use this when adding to an existing system) (central station) Accounts ►Manage TC 2.0 Accounts

(dealer) Accounts ►Manage TC 2.0 Accounts

automation devices, TUX series, enrolling

(use this when TUX will stand alone) Devices ►Device Programming ►Program/Replace Device

automation devices, TUX series, replacing Devices ►Device Programming ►Program/Replace Device

AlarmNet billing, payment Tool Bar ►Account Center (Log in, then refer to the online help)

Option available only for Central Stations

API documents, request for Tool Bar ►API Documents

cancelling accounts Accounts ►Account Cancellation

Option available only for Central Stations

communication failures Accounts ►Communication Failures

Option available only for Central Stations

company information, manage My Company ►Company Information

coverage maps (central station) Utilities ►Coverage Maps

(dealer) Utilities ►Coverage Maps

customer notifications Tool Bar ►Customer Notification

dealer services, enable remote & video serv. My Company ►Dealer Services Config.

Option available only for Central Stations

device, history Devices

►

Device History

device, program new Devices ►Device Programming ►Program/ Replace Device

device, replace Devices ►Device Programming ►Program/ Replace Device

device, show programmed devices Devices

►

Device Programming

device, status Devices ►Device Status

device, substitution PIN generation Devices ►Substitution PIN Generation

Option available only for Central Stations

AlarmNet360 Online Help Guide

– 5 –

Contents

Tasks

Task

Location

device, take ownership (central station) Devices ►Device Programming, then at the blue

tool bar, select Take Ownership.

(dealer) Devices ►Device Programming ►Take Ownership

editing, account Devices

►

Device Programming

IP devices (TC1), adding, editing, deleting Devices ►Device Programming

IP devices (TC2), adding, editing, deleting (central station) Accounts ►Manage TC 2.0 Accounts

(dealer) Accounts ►Manage TC 2.0 Accounts

notifications, customer Tool Bar

►

Customer Notification

ownership of device, task (central station) Devices ►Device Programming ►Take Ownership.

(dealer) Devices ►Device Programming ►Take Ownership

PIN generation, substitution Devices ►Substitution PIN Generation

Option available only for Central Stations

program new device Devices ►Device Programming

reports, account, generate(central station) Tool Bar ► Reports.

(dealer) Tool Bar

►

Reports

resetting the TC2 account username, email or

password (central station) Accounts ►Manage TC 2.0 Accounts

(dealer) Accounts ►Manage TC 2.0 Accounts

SIM, activation/status Utilities ►SIM Activation/Status

TC1 account, edit, delete Devices ►Device Programming

(Use Action column pulldown menu.)

TC2 accounts, manage, edit, delete (central station) Accounts ►Manage TC 2.0 Accounts

(dealer) Accounts ►Manage TC 2.0 Accounts

TC2 accounts, reset username, email, or

password (central station) Accounts ►Manage TC 2.0 Accounts

(dealer) Accounts

►

Manage TC 2.0 Accounts

TUX series automation devices, adding

(use this when adding to an existing system) (central station) Accounts ►Manage TC 2.0 Accounts

(dealer) Accounts ►Manage TC 2.0 Accounts

TUX series automation devices, enrolling

(use this when TUX will stand alone) Devices ►Device Programming ►Program/ Replace Device

TUX series automation devices, replacing Devices ►Device Programming ►Program/ Replace Device

users, manage My Company

►

Manage Users

users, my history My Company ►My History

users, my profile My Company ►My Profile

users, web usage My Company ►Web Usage

video device configuration

(use to configure TC1 or TC2 devices) Devices ►Device Programming

AlarmNet360 Online Help Guide

– 6 –

Contents

Tasks

Tools

Each tool will be discussed in the order they appear on the Tool Bar.

DEVICES ► Device Status (central station)

This tool enables you to quickly check the status of a particular AlarmNet communication device.

Find the device by performing a search. You can search by entering the City code, Central Station and Subscriber number,

or you can search by MAC. Enter the data and click the Search button. A detailed status screen for the device is then

displayed.

All detailed information is grouped in subcategories and are described below.

Current Status of the Device:

This includes; MAC number, CRC, Device (communication type), Device Type (such as IGSMV4G), and Radio Version.

Subscriber Status:

New –The account has not been registered.

Active –The device has been activated in AlarmNet.

Partially Cancelled –The account number is ready for re-use.

Full Cancelled –The account number has been shutoff and cannot be re-used until changed to Partially Cancelled.

Last Registered Date: Displays the date and time the account was last registered.

Supervision: Indicates the supervision window of the device.

Ping Commands

Test Alarm

Test Alarm (Ethernet)

Test Alarm (Cell)

Reset

(Choices are depend

ent on the device.)

Show device

status.

AlarmNet360 Online Help Guide

– 7 –

Contents

Tasks

For example:

US UL LINE SEC [5 minute supervision] WEEKLY [7 day supervision]

CN UL LINE SEC [3 minute supervision] MONTHLY [30 day supervision]

DAILY [24 Hour supervision] NO SUPERVISION

Last Status Check IN: Last Date and Time the device checked in.

Next Status Check IN: Next scheduled check-in Date and Time.

Current State: Shows the condition of the Subscriber. NORMAL, or COMM FAIL [Communication Failure]

Ping Commands: These commands will depend on the device. This drop-down field allows you to send a command to

a GSM type device. [Commands marked with ** are limited to; 2 every 24hrs per account.] After making your choice,

click Ping.

QOS (Status) – Sends a command to have the GMS device report QOS status. (GSM type devices only.)

Test Alarm – Sends a command forcing the device to send a test message of 555555559 to the central station.

(Devices with Ethernet and GSM: it will try Ethernet first. If Ethernet is not available, it will try GSM.)

Test Alarm (Wired Ethernet)** –Sends a command using the Ethernet to force the device to respond with a

test message of 555555559 to be delivered to the central station. (For Internet devices only.)

Test Alarm (Cell)** –Sends a command using GSM to force the device to respond with a test message of

555555559 to be delivered to the central station. (For GSM devices only.)

AlarmNet Network. (For GSM Devices only.)

Reset –This command appears for certain users only. It forces the device to reset and power up. A 5551 5555 6

will be sent to the central station. (For GSM devices only.)

Current Status of SIM

The basic information associated with the SIM. Its history can be accessed by clicking the “View SIM History” button.

Subscriber Address Information

The basic information associated with the subscriber and device location. This information can be edited by clicking the

“Edit Subscriber” button.

Sticky Notes

Enables you to attach notes to this device or user as needed.

Alarm History

Displays the Alarms from the device and gives the ability to download the last 30 days of information if needed.

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