HIK VISION AX PRO User manual

AX PRO

User Manual

AX PRO User Manual

Legal Information

About this Manual

The Manual includes instructions for using and managing the Product. Pictures, charts, images and

all other information hereinafter are for description and explanation only. The information

contained in the Manual is subject to change, without notice, due to firmware updates or other

reasons. Please find the latest version of this Manual at the Hikvision website

(https://www.hikvision.com/).

Please use this Manual with the guidance and assistance of professionals trained in supporting the

Product.

Trademarks

and other Hikvision's trademarks and logos are the properties of

Hikvision in various jurisdictions.

Other trademarks and logos mentioned are the properties of their respective owners.

Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT

DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS” AND

“WITH ALL FAULTS AND ERRORS”. HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,

INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR

A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT

WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT

DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS

INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,

WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT

LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION

HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.

YOU ACKNOWLEDGE THAT THE NATURE OF INTERNET PROVIDES FOR INHERENT SECURITY RISKS,

AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY

LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS

INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY

TECHNICAL SUPPORT IF REQUIRED.

YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE

SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.

ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT

INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF

PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.

YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE

DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR

AX PRO User Manual

PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED

TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN

RIGHTS ABUSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER

PREVAILS.

Data Protection

During the use of device, personal data will be collected, stored and processed. To protect data,

the development of Hikvision devices incorporates privacy by design principles. For example, for

device with facial recognition features, biometrics data is stored in your device with encryption

method; for fingerprint device, only fingerprint template will be saved, which is impossible to

reconstruct a fingerprint image.

As data controller, you are advised to collect, store, process and transfer data in accordance with

the applicable data protection laws and regulations, including without limitation, conducting

security controls to safeguard personal data, such as, implementing reasonable administrative and

physical security controls, conduct periodic reviews and assessments of the effectiveness of your

security controls.

AX PRO User Manual

iii

Symbol Conventions

The symbols that may be found in this document are defined as follows.

Symbol

Description

Danger

Indicates a hazardous situation which, if not avoided, will or could

result in death or serious injury.

Caution

Indicates a potentially hazardous situation which, if not avoided,

could result in equipment damage, data loss, performance

degradation, or unexpected results.

Note

Provides additional information to emphasize or supplement

important points of the main text.

Note

Please update firmware to the latest version.

For installers, it is recommended to install and maintain devices via Hik-Partner Pro.

AX PRO User Manual

Regulatory Information

EN 50131-1:2006+A1:2009+A2:2017+A3:2020

EN 50131-3:2009

EN 50131-6:2017+A1:2021

EN 50131-5-3:2017

EN 50131-10:2014

EN 50136-2: 2013

SSF 1014

Security Grade (SG): 2

Environmental Class (EC) : II

Larmklass R, Miljöklass II

Certified by KIWA

Note EN50131 compliance labeling should be removed if non-compliant configurations are

used.

EU Conformity Statement

This product and - if applicable - the supplied accessories too

are marked with "CE" and comply therefore with the applicable

harmonized European standards listed under the EMC Directive

2014/30/EU, RE Directive 2014/53/EU,the RoHS Directive

2011/65/EU

2012/19/EU (WEEE directive): Products marked with this

symbol cannot be disposed of as unsorted municipal waste in

the European Union. For proper recycling, return this product

to your local supplier upon the purchase of equivalent new

equipment, or dispose of it at designated collection points. For

more information see: www.recyclethis.info

2006/66/EC (battery directive): This product contains a battery

that cannot be disposed of as unsorted municipal waste in the

European Union. See the product documentation for specific

battery information. The battery is marked with this symbol,

which may include lettering to indicate cadmium (Cd), lead

(Pb), or mercury (Hg). For proper recycling, return the battery

to your supplier or to a designated collection point. For more

information see:www.recyclethis.info

AX PRO User Manual

FCC Information

Please take attention that changes or modification not

expressly approved by the party responsible for compliance

could void the user’s authority to operate the equipment.

FCC compliance: This equipment has been tested and found to

comply with the limits for a Class B digital device, pursuant to

part 15 of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference in a

residential installation. This equipment generates, uses and can

radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful

interference to radio communications. However, there is no

guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful interference

to radio or television reception, which can be determined by

turning the equipment off and on, the user is encouraged to try

to correct the interference by one or more of the following

measures:

—Reorient or relocate the receiving antenna.

—Increase the separation between the equipment and

receiver.

—Connect the equipment into an outlet on a circuit different

from that to which the receiver is connected.

—Consult the dealer or an experienced radio/TV technician for

help.

This equipment should be installed and operated with a

minimum distance 20cm between the radiator and your body.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is

subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including

interference that may cause undesired operation.

AX PRO User Manual 
vi 
Contents 
Chapter 1 Installation Instruction ...............................................................................................9 
1 Typical Scene .......................................................................................................................9 
2 Precaution............................................................................................................................9 
3 Installation FAQ.................................................................................................................10 
Chapter 2 Introduction .............................................................................................................11 
Chapter 3 Start Up....................................................................................................................14 
1 Authority Management ......................................................................................................14 
2 Activation.............................................................................................................................15 
2.1 Activation with LAN/SIM(4G/GPRS)........................................................................15 
2.2 Activation with Wi-Fi................................................................................................16 
3 Unbind the Device ...............................................................................................................22 
3.1 Unbind the Device from Your Own Account...........................................................22 
3.2 Unbind the Device from Another Account..............................................................22 
Chapter 4 User Management.................................................................................................... 25 
1 User Management...............................................................................................................25 
1.1 Invite the Administrator ..........................................................................................25 
1.2 Cancel Installer Access .............................................................................................26 
1.3 Add an Operator.......................................................................................................27 
1.4 Delete an Operator ..................................................................................................28 
1.5 Invite the Installer ....................................................................................................28 
2 Access Entries ......................................................................................................................29 
Chapter 5 Configuration ...........................................................................................................31 
1 Set-up with Hik-Partner Pro................................................................................................31 
1.1 Use the Hik-Partner Pro APP....................................................................................31 
1.2 Use the Hik-Partner Pro Portal ................................................................................53 
2 Set-up with Hik-Connect .....................................................................................................56 
3 Set-up with the Web Client.................................................................................................79 
3.1 User Management....................................................................................................80 
3.2 Device Management ................................................................................................81 

AX PRO User Manual 
vii 
5.3.3 System ......................................................................................................................95 
5.3.4 Maintenance and Security .....................................................................................110 
5.4 Report to ARC (Alarm Receiving Center)..........................................................................115 
Setup ATS in Transceiver of Receiving Center................................................................115 
Setup ATS in Transceiver of the Panel............................................................................116 
Signaling Test...................................................................................................................118 
Chapter 6 General Operations ................................................................................................ 119 
6.1 Arming ...............................................................................................................................119 
6.2 Disarming...........................................................................................................................120 
6.3 SMS Control .......................................................................................................................120 
A. Trouble Shooting................................................................................................................ 121 
A.1 Communication Fault........................................................................................................121 
A.1.1 IP Conflict ...............................................................................................................121 
A.1.2 Web Page is Not Accessible...................................................................................121 
A.1.3 Hik-Connect is Offline ............................................................................................121 
A.1.4 Network Camera Drops off Frequently.................................................................121 
A.1.5 Failed to Add Device on APP .................................................................................121 
A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center.........................122 
A.2 Mutual Exclusion of Functions .........................................................................................122 
A.2.1 Unable to Enter Registration Mode ......................................................................122 
A.3 Zone Fault..........................................................................................................................122 
A.3.1 Zone is Offline ........................................................................................................122 
A.3.2 Zone Tamper-proof................................................................................................122 
A.3.3 Zone Triggered/Fault .............................................................................................122 
A.4 Problems While Arming....................................................................................................123 
A.4.1 Failure in Arming (When the forced arming is not enabled) ...............................123 
A.5 Operational Failure ...........................................................................................................123 
A.5.1 Failed to Enter the Test Mode...............................................................................123 
A.5.2 The Silence Alarm Operation on the Panel Does Not Produce the Silence Alarm 
Report ......................................................................................................................123 
A.6 Mail Delivery Failure.........................................................................................................123 
A.6.1 Failed to Send Test Mail ........................................................................................123 

AX PRO User Manual 
viii 
A.6.2 Failed to Send Mail during Use..............................................................................124 
A.6.3 Failed to Send Mails to Gmail................................................................................124 
A.6.4 Failed to Send Mails to QQ or Foxmail .................................................................124 
A.6.5 Failed to Send Mails to Yahoo...............................................................................124 
A.6.6 Mail Configuration .................................................................................................125 
B. Input Types ........................................................................................................................ 126 
C. Output Types ..................................................................................................................... 129 
D. Event Types ....................................................................................................................... 130 
E. Access Levels ...................................................................................................................... 131 
F. Signalling............................................................................................................................ 133 
Detection of ATP/ATS Faults...................................................................................................133 
ATS Category............................................................................................................................133 
G. SIA and CID Code ............................................................................................................... 134 
H. User Privacy Statement...................................................................................................... 149 
I. Detector Zone Types............................................................................................................ 150 

Chapter 1 Installation Instruction

1.1 Typical Scene

Figure 1-1. Typical Scene

Typical installation location of devices:

1. AX PRO Control Panel

2. Repeater

3. PIR Detector

4. Sounder

5. Magnetic Detector

1.2 Precaution

1. Avoid installing the device on metal surfaces.

2. Avoid placing the device directly on the ground.

3. The device is not allowed to be wrapped in metal.

4. Avoid obstructions within 50 cm around the device, except for the installation surface.

5. The repeater needs to be installed between the control panel and the peripheral.

6. Check the signal strength before installation and it is recommended to install the device at the

green indicator location. (Do not wrap the detector with your hands when checking the signal

strength.)

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