HID FARGO HDP5000 User manual

15370 Barranca Parkway

Irvine, CA 92618-2215

USA

HDP5000 High Definition Card Printer/Encoder

User Guide (Rev. 1.8)

Part Number: L000950

HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8 2

HDP5000 High Definition Card Printer/Encoder User Guide (Rev 1.8), property of HID/Fargo

Electronics, Incorporated

Exclusive permission is granted to authorized resellers of HID Global products to reproduce

and distribute this copyrighted document to authorized HID Global customers, who have

signed a “no disclosure agreement” regarding the restricted, proprietary use of said

document.

The revision number for this document will be updated to reflect changes, corrections,

updates and enhancements to this document.

Revision Control

Number Date Document Title

Revision 1.8 June 2010 HDP5000 High Definition Card

Printer/Encoder User Guide – Corrected Print

Speed

Revision 1.7 January 2010 HDP5000 High Definition Card

Printer/Encoder User Guide – Power

connecting method revised

Revision 1.6 December 2009 HDP5000 High Definition Card

Printer/Encoder User Guide – added Vista 64

bit Support

Canada Compliance Statement

Revision 1.5 MAY 2009 HDP5000 High Definition Card

Printer/Encoder User Guide – added YMCKI

ribbon support, Raw Magnetic Encoding, new

magnetic cleaning procedure.

Revision 1.4 January 2009 HDP5000 High Definition Card

Printer/Encoder User Guide

HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8 3

These reference documents were thoroughly reviewed to provide HID Global with

professional and international standards, requirements, guidelines and models for our

technical, training and user documentation. At all times, the Copyright Protection Notice for

each document was adhered to within our HID Global documentation process. This

reference to other documents does not imply that HID Global is an ISO-certified company at

this time.

ANSI/ISO/ASQ Q9001-2000 American National Standard, (sub-title) Quality Management

Systems - Requirements (published by the American Society of Quality, Quality Press, P.O.

Box 3005, Milwaukee, Wisconsin 53201-3005)

The ASQ ISO 9000:2000 Handbook (editors, Charles A. Cianfrani, Joseph J. Tsiakals and

John E. West; Second Edition; published by the American Society of Quality, Quality Press,

600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)

Juran's Quality Handbook (editors, Joseph M. Juran and A. Blanton Godfrey; Fifth Edition,

McGraw-Hill)

Any questions regarding changes, corrections, updates or enhancements to this document

should be forwarded to:

HIDGlobal Support Services

6533 Flying Cloud Drive

Eden Prairie, MN 55344 (USA)

(866) 607-7339 #6

FAX: (952) 946-8492

www.hidglobal.com

HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8 4

Table of Contents

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.8)__________________ 1

Section 1: Printer Overview ____________________________________________________ 10

HDP5000 Process Flow (in table format) __________________________________________________10

Reviewing the HDP5000 Boot-up Sequence _____________________________________________10

Reviewing the HDP5000 Sequence of Operations_________________________________________11

Reviewing the Lamination Module Boot-up Sequence _____________________________________14

Reviewing the Lamination Module Sequence of Operations _________________________________14

Section 2: Specifications________________________________________________________ 15

Safety Messages (review carefully)_______________________________________________________15

Regulatory Compliances _______________________________________________________________16

Agency Listings______________________________________________________________________17

United States______________________________________________________________________17

Canada __________________________________________________________________________17

Environmental Protection (China-RoHS)________________________________________________17

Traditional Chinese RF Emissions and Safety Statements___________________________________18

Simplified Chinese _________________________________________________________________19

Technical Specifications _______________________________________________________________20

Functional Specifications ______________________________________________________________29

Printer Components: Resin Thermal Transfer to USB Interface Port __________________________30

Printer Components: LCD and Softkey Control Pad_______________________________________31

Printer Components: Print Ribbons____________________________________________________33

Printer Components: Blank Cards _____________________________________________________34

Printer Components: Card Input and Output Hoppers______________________________________35

Printer Components: Card Output Hopper and Reject Hopper _______________________________35

Printer Components: Transfer Roller___________________________________________________36

Reviewing the Overlaminates ___________________________________________________________37

Reviewing the Thermal Transfer Film and PolyGuard Overlaminates__________________________37

Reviewing the CR-80 Patch Size ______________________________________________________38

Reviewing the Overlaminate Design ___________________________________________________38

Section 3: Setup and Installation Procedures ______________________________________ 39

Inspection – HDP5000 ________________________________________________________________39

Unpacking the Printer. ______________________________________________________________39

Unpacking the Printer_______________________________________________________________40

Choosing a Good Location___________________________________________________________41

About Moisture Condensation ________________________________________________________41

Printer Media Loading Procedures _______________________________________________________42

Loading the Print Ribbon ____________________________________________________________42

Loading the Clear HDP Transfer Film __________________________________________________45

Inserting the Card Cleaning Roller_____________________________________________________48

Loading the Overlaminate ___________________________________________________________50

Loading the Blank Cards ____________________________________________________________53

Connecting Power to HDP5000 Printer and Lamination Module________________________________55

Printer Driver Installation Procedures_____________________________________________________57

Printer Driver Update Procedure_________________________________________________________65

Installing Printer Driver Updates ______________________________________________________65

Section 4: Printer Driver Operations _____________________________________________ 67

Safety Messages (review carefully)_______________________________________________________67

HDP500 Printer Driver Options _________________________________________________________68

Reviewing Printer Drivers ___________________________________________________________68

Using the Card tab____________________________________________________________________68

HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8 5

Selecting the Card Size______________________________________________________________69

Selecting the Card Type _____________________________________________________________70

Setting the Orientation ______________________________________________________________73

Specifying the number of Copies ______________________________________________________74

Selecting the Diagnostics button ______________________________________________________75

Printing a Test Print Image___________________________________________________________76

Selecting the About button ___________________________________________________________78

Selecting the Toolbox button _________________________________________________________79

Using the Device Options tab ___________________________________________________________80

Detecting Supplies at Print Time Function_______________________________________________81

Adjusting the Ribbon Type___________________________________________________________84

Adjusting the Film Type_____________________________________________________________86

Using the Dual Sided Group Functions _________________________________________________87

Using the Dual Sided - Print Both Sides option ___________________________________________88

Using the Print Both Sides - Split 1 Set of Ribbon Panels option _____________________________89

Using the Print Both Sides - Print Back Image on Front of Card option ________________________90

Using the Dual Sided - Print Back Side Only option _______________________________________91

Using the Options Group ____________________________________________________________92

Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees options ______________________93

Using the Disable Printing option______________________________________________________94

Using the Dual Pass and Invert F-Panel Image options _____________________________________95

Using the Image Color tab______________________________________________________________96

Using the Image Quality – Color Matching dropdown______________________________________97

Adjusting for the Resin Dither _______________________________________________________101

Using the Advanced Image Color window______________________________________________102

Using the Image Transfer tab __________________________________________________________107

Adjusting the Image Position controls _________________________________________________108

Adjusting the Transfer Dwell Time and Temperature _____________________________________110

Using the Default button____________________________________________________________112

Using the Magnetic Encoding tab _______________________________________________________113

Using the Encoding Mode dropdown list_______________________________________________114

Selecting the Coercivity/Magnetic Track _______________________________________________120

Reviewing the Shift Data Left Function________________________________________________121

Using the Character Size buttons _____________________________________________________122

Using the ASCII Offset dropdown list _________________________________________________123

Using the Bit Density dropdown list___________________________________________________124

Using the LRC Generation dropdown list ______________________________________________125

Using the Character Parity Mode dropdown list__________________________________________126

Reviewing the ISO Track Locations___________________________________________________127

Sending the Track Information_______________________________________________________128

Reviewing the Sample String ________________________________________________________129

Reviewing the ASCII Code and Character Table_________________________________________130

Using the Default button____________________________________________________________131

Using the Lamination tab (HDP5000-LC) ________________________________________________132

Selecting the Lamination Position ____________________________________________________133

Adjusting the Lamination Speed - Transfer Dwell Time ___________________________________134

Selecting the Lamination Side dropdown menu__________________________________________135

Selecting the Lamination Type_______________________________________________________136

Selecting the Defaults button ________________________________________________________138

Using the K Panel Resin tab ___________________________________________________________139

Using the Click and Drag capability___________________________________________________140

Selecting “inches or mm” radio button_________________________________________________140

Using the Add and Delete buttons ____________________________________________________140

Selecting the Full Card_____________________________________________________________141

Selecting the Defined Area(s)________________________________________________________142

Selecting the Undefined Area(s)______________________________________________________143

HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8 6

Defining the Area to activate the Card Grid_____________________________________________144

Selecting the Print YMC under the K and Print K Only options _____________________________145

Using the Printer Supplies tab__________________________________________________________147

Reviewing Information on the Supplies tab _____________________________________________148

Section 5: Accessory Procedures ________________________________________________ 149

Using the Security Lock Slot on the HDP5000_____________________________________________149

Installation and Removal Procedures Flipper Module Accessory_______________________________151

Installing the Flipper Module Accessory _______________________________________________152

Section 6: General Troubleshooting _____________________________________________ 154

Troubleshooting - LCD and Printer Error Message Tables. ___________________________________154

How to use the LCD Error Message Table (example provided)______________________________155

Troubleshooting with the LCD Error Message Table______________________________________156

Troubleshooting with the Printer Error Message Table ____________________________________173

Communications Errors_______________________________________________________________187

Resolving the Communication Errors__________________________________________________187

Printing a Test Image using the Workbench Diagnostic____________________________________189

Reviewing the Alignment Self Test Card_______________________________________________190

Reviewing the Magnetic Self Test ____________________________________________________191

Reviewing the YMCK Self Test______________________________________________________191

Reviewing the Color Bars Self Test ___________________________________________________192

Reviewing the Device Settings Self Test _______________________________________________193

Reviewing the Resin Self Test _______________________________________________________194

Section 7: Ethernet Option Section ______________________________________________ 195

Introduction _____________________________________________________________________195

Technical Specification - Ethernet Option ______________________________________________195

Functional Specification - Ethernet Option _____________________________________________196

Network Services - Overview __________________________________________________________197

Reviewing the Print Server__________________________________________________________197

Reviewing the Web Page Server _____________________________________________________197

Reviewing the Network Management Interface__________________________________________197

Reviewing the Telnet Server ________________________________________________________197

Network Management Interface ______________________________________________________198

Telnet Command Line Interface______________________________________________________198

Initiating a Telnet Session __________________________________________________________198

Reviewing the Telnet Command Table ________________________________________________199

Ethernet Web Pages – Standard Procedures _______________________________________________205

Reviewing Web page security _______________________________________________________205

Logging In ______________________________________________________________________205

Accessing the Home page___________________________________________________________207

Reviewing the Home Page __________________________________________________________208

Reviewing the Home Page Categories and Fields (table)___________________________________209

Configuring the Network Settings ____________________________________________________209

Accessing the Network Settings page__________________________________________________210

Reviewing the Interface ____________________________________________________________211

Reviewing the Current Settings ______________________________________________________211

Switching to the Automatic IP Address Mode ___________________________________________212

Changing to the Static IP Address Mode _______________________________________________213

Using the Clear Changes button______________________________________________________215

Using the Media Information page____________________________________________________216

Using the TCP/IP page_____________________________________________________________217

Using the Printer page _____________________________________________________________219

Using the System Log page____________________________________________________________221

Changing the Log Name____________________________________________________________222

Selecting the Log Type_____________________________________________________________223

HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8 7

Selecting the LogDestination________________________________________________________224

Setting up Email Event logging ______________________________________________________225

Specifying UDP Event logging ______________________________________________________226

Specifying TCP Event logging_______________________________________________________228

Using the Administration pages ________________________________________________________230

Using the System Information page ___________________________________________________230

Changing the Root Password ________________________________________________________232

Using the Reboot pages ____________________________________________________________233

Rebooting the Printer ______________________________________________________________233

Upgrading the Main Firmware _______________________________________________________234

Using the Print Path page _____________________________________________________________238

Using the Help page _______________________________________________________________240

Additional Ethernet Procedures_________________________________________________________240

Accessing the Ethernet Status LEDs __________________________________________________240

Reviewing the HDP5000 LED Table __________________________________________________240

Upgrading the Main Firmware with the Fargo Workbench Printer Utility ________________________241

Restoring the Factory Settings for Ethernet _______________________________________________243

Resetting the HDP5000 settings______________________________________________________243

Changing the HDP5000 LCD Network Settings _________________________________________243

Accessing the Network Setup Menu___________________________________________________243

Changing the DHCP Setting_________________________________________________________244

Changing the ANEG setting_________________________________________________________245

Saving addresses__________________________________________________________________246

Resetting Passwords_______________________________________________________________246

Accessing the HDP5000 IP Address __________________________________________________247

Ethernet Printer Troubleshooting Procedures ______________________________________________248

Troubleshooting procedures _________________________________________________________248

Verifying the Printer Connection _____________________________________________________249

Verifying the Printer IP address ______________________________________________________249

Verifying that your PC can access the Printer using the ping command _______________________250

Printing a test page ________________________________________________________________251

Reviewing Frequently-asked Questions-Ethernet ___________________________________________252

Glossary of Terms___________________________________________________________________258

Section 8: Card Lamination Module _____________________________________________ 261

Printer Unit: Reviewing the Card Lamination Module ____________________________________261

Reviewing the Card Lamination Module _________________________________________________262

Installing the Card Lamination Module___________________________________________________263

Introduction _____________________________________________________________________263

Inspecting the Card Lamination Module _______________________________________________263

Unpacking the Card Lamination Module _______________________________________________263

Choosing a proper Location _________________________________________________________263

Preventing Moisture Condensation____________________________________________________264

Installing the Lamination Module Accessory____________________________________________264

Adjusting the Lamination Placement on the Card ________________________________________266

Adjusting the Card Flattener ___________________________________________________________268

Section 9: Printer Adjustments _________________________________________________ 269

Printing on Alternate Card Stocks_______________________________________________________269

Selecting the Right Cards and optimizing the HDP Print Process ____________________________269

Conducting the Tape Adhesion Test _____________________________________________________270

Conducting the Tape Adhesion Test _____________________________________________________271

Section 10: Toolbox___________________________________________________________ 272

Accessing the Toolbox _______________________________________________________________272

Selecting the Configuration tab ______________________________________________________273

Using the Configuration Tab___________________________________________________________274

HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8 8

Using the Optional Printer Features Group Box__________________________________________274

Using the Event Monitoring Group Box__________________________________________________275

Reviewing the Ribbon Low message __________________________________________________275

Reviewing the Laminate Low Message ________________________________________________275

Using the Film Low message ________________________________________________________276

Selecting the Set Language for Printer LCD Display Group Box ____________________________276

Selecting the Calibrate Laminator tab____________________________________________________277

Selecting the Calibrate Film tab ________________________________________________________278

Selecting the Calibrate Ribbon tab ______________________________________________________279

Selecting the Clean Printer tab _________________________________________________________280

Using the Clean Printer Group Box ___________________________________________________282

Selecting the Advanced Settings tab _____________________________________________________282

Using the Image Darkness Option ____________________________________________________284

Using the Print Top of Form Option___________________________________________________285

Using the Print Left of Form Option __________________________________________________287

Using the Mag Top of Form Option___________________________________________________288

Using the Print Flip Angle Option ____________________________________________________289

Using the Print Flip Level Option ____________________________________________________289

Using the Encoder Flip Angle Option _________________________________________________290

Setting the Printhead Resistance______________________________________________________290

Using the Transfer TOF Adjustment Option ____________________________________________290

Using the Transfer Temp Offset Option________________________________________________292

Using the Ribbon Print Takeup Tension Option__________________________________________292

Using the Film Print Takeup Tension Option____________________________________________292

Using the Ribbon Print Supply Tension Option__________________________________________293

Using the Film Supply Transfer Tension Option _________________________________________294

Using the Film Takeup Transfer Tension Option_________________________________________294

Using the Resin Heat Adjust Option___________________________________________________295

Using the Sleep Time Option ________________________________________________________295

Using the Standby Time Option ______________________________________________________295

Using the Blush Point Option________________________________________________________295

Using the LCD Contrast Option______________________________________________________295

Using the Cleaning rate Option ______________________________________________________295

Using the EAT Disable Option_______________________________________________________296

Using the Film Print Cooling Level Option _____________________________________________296

Using the Film Transfer Cooling Level Option __________________________________________296

Using the Enable Ribbon Wrinkle Compensation Option __________________________________296

Using the Holo Transfer Offset Option ________________________________________________296

Using the Standby Temp Option _____________________________________________________296

Using the Mag Hi-Co Voltage Offset Option____________________________________________297

Using the Mag Lo-Co Voltage Offset Option____________________________________________297

Using the Mag Flipper Angle Offset Option ____________________________________________297

Using the Lamination Top of Form Option _____________________________________________297

Using the Lamination End of Form Option _____________________________________________297

Using the Lamination Bottom Takeup Option ___________________________________________297

Using the Lamination Top Takeup Option______________________________________________297

Using the Lamination Card Backup Option _____________________________________________298

Using the lamination Card Length Option ______________________________________________298

Reviewing the No Printer Connected error message ______________________________________298

Reviewing the Value outside the Range error message ____________________________________298

Section 11: Cleaning __________________________________________________________ 299

Using the Required Supplies___________________________________________________________299

Accessing the Clean Printer tab_________________________________________________________300

Cleaning the Printer Platen Roller and Card Feed Rollers __________________________________300

Cleaning inside the Printer __________________________________________________________303

HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8 9

Cleaning outside the Printer _________________________________________________________303

Cleaning the Printhead _____________________________________________________________304

Replacing the Card Cleaning Roller___________________________________________________305

Cleaning the Magnetic Encoder ______________________________________________________306

Cleaning the Magnetic Encoder when installed in the Flipper_______________________________307

Replacing or Cleaning the FAN foam filter _____________________________________________308

Section 12: Fargo Workbench Printer Utility _____________________________________ 309

Reviewing the Card tab and Diagnostic button __________________________________________309

Section 13: Fluorescent Panel Usage _____________________________________________ 310

Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the Workbench _____________312

Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the Application _____________322

Section 14: Inhibit Panel Usage _________________________________________________ 325

Using Inhibit Panel (via the Fargo Workbench Printer Utility)_________________________________325

Using Inhibit Panel with an Application________________________________________________328

Generating Text Objects____________________________________________________________328

Rendering Print Jobs_______________________________________________________________329

Rendering Print Jobs_______________________________________________________________330

Using the Test Print _______________________________________________________________337

Using the Test Print _______________________________________________________________338

Troubleshooting the Inhibit Panel ____________________________________________________339

Section 15: Packing the Card Printer ____________________________________________ 340

Section 16: Firmware Updates__________________________________________________ 341

Performing the Firmware Updates ____________________________________________________341

Section 17: HID Global Technical Support________________________________________ 347

Contacting Technical Support__________________________________________________________347

Reading the Serial Numbers on the Printer _____________________________________________348

Finding out when a Fargo Card Printer was manufactured _________________________________348

Section 18: Glossary of Terms __________________________________________________ 349

HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8 10

Section 1: Printer Overview

HDP5000 Process Flow (in table format)

Reviewing the HDP5000 Boot-up Sequence

Step Process

1 The Card feed stepper turns ON (to check for a card in the card path).

2 The Lam Headlift turns until the head up position is returned from the Headlift

Sensor).

3 The Film transfer take-up Motor turns ON to take up any slack in the film.

4 The Print Headlift turns until head up position is returned from Headlift

Sensor.

5 The Print Ribbon moves forward until it finds the yellow panel, pauses,

advances to magenta, then backs up to yellow (the Ribbon Sensor detects

the color of the ribbon).

6 The Transfer Film advances forward two panels from supply (advances until

the Print Film Sensor senses 2 marks on the Film).

7 The Transfer Film advances forward one panel from supply (advances until

the Print Film Sensor senses 1 mark on the Film).

8 The Transfer Film reverses for one panel onto supply (reverses until the Print

Film Sensor senses 1 mark on the Film).

9 The Transfer Film reverses for one panel onto supply (reverses until the Print

Film Sensor senses 1 mark on the Film).

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