Happy Hacking Keyboard HHKB Professional Classic Dimensions

Happy Hacking Keyboard 2020 FAQs

HHKB Professional Classic

HHKB Professional Hybrid

HHKB Professional Hybrid Type-S

Question

Answer

What makes HHKB keyboards

different than other keyboards?

The HHKB was designed for programmers by programmers to provide a

unique keying experience and to reduce hand and finger fatigue. Unique

characteristics include:

Electrostatic Capacitive Switches –High-quality switches provide silky

smooth key press and appealing sound, with a lifespan of up to 50

million presses

Compact Size –60 keys. 40% smaller than standard keyboards. Perfect

for a mobile workforce and minimalist style

Intelligent Key Layout –Designed by programmers for programmers to

improve speed, accuracy and to reduce hand and finger fatigue - hands

never need to leave the home row.

High-Quality Frame and Keys –Keys are made of top quality PBT

texturized to stay dry and resist shine. Permanent sublimation dye

symbols won’t fade.

oCharcoal model: frame (ABS), key (PBT)

oWhite model: frame (AES), key (PBT)

Customizable –DIP Switch for customized user experience, adjustable

feet in three different heights, options of printed or blank keycaps

What’s different about the new

HHKB Professional models versus

the HHKB Professional 2 models?

The new HHKB models include new features and enhancements that provide

a modern keying experience.

HHKB Professional Classic models now have the space bar made of high

quality PBT and maintains all of the standard HHKB features fans know

on love.

HHKB Professional HYBRID and HYBRID Type-S models include:

oPairing with Fn keys

oFull keymap customization software

o2 ways to connect; USB Type-C and Bluetooth

oConnect up to 4 devices via Bluetooth; PC, tablet, smartphone

How can I find out all of the

functions of the HHKB?

Please refer to the User Manual to learn all of the DIP Switch settings,

functions and ways you can personalize your keyboard. You can also learn

more in the User Manual found on hhkeyboard.us/userguides/.

What Operating Systems are

supported?

USB connection:

Windows 7

Windows 8.1 or later

macOS 10.12 or later

Bluetooth connection:

Windows 8.1 or later

macOS 10.14 or later

iOS 11.4 or later

iPadOS 13.0 or later

Android 4.4 or later

Why does the new HHKB use AA

batteries instead of a rechargeable

battery?

We decided not to use the built-in rechargeable battery but to use AA

batteries due to the convenience and availability of AA batteries in the U.S.

market. If the batteries burns out, users can continue to use their keyboard

through the USB connector without disruption.

What is the approximate operating

time based on battery life?

The following is NOT a guaranteed value but as reference value

1. When DIP SW6 = OFF

a. Size AA alkaline dry battery: 3 months

b. Size AA nickel hydride secondary battery: 2.6 months

2. When DIP SW6 = ON

a. Size AA alkaline dry battery: 1.7 months

b. Size AA nickel hydride secondary battery: 1.3 months

Compared to the Bluetooth models, by reducing the power consumption

during typing, even for heavy users, you can maintain a relatively longer

battery life.

How can I save power when using

the HHKB keyboards?

Users can choose to save power through the DIP Switch settings.

DIP SW6 is off and is also the default

When DIP SW6 is OFF (power saving enabled), and the keyboard has not

been used for 30 minutes, it will turn off automatically

When DIP SW6 is ON (power saving disabled), the power will remain on

What is the difference between

Bluetooth 3.0 and Bluetooth 4.2LE?

The 4.2LE communicates differently with the device and also uses less

energy

What types of USB cable are

required?

USB 2.0 (Type-C) or higher

Do the new HHKB keyboards

support USB-HUB?

No, neither HYBRID models nor classic models accept USB Hub.

Can users switch from Bluetooth

back to USB?

Yes, the USB connection is the default connection. However, if a user is

connected through Bluetooth but wants to switch to USB instead, they can

press Fn + Ctrl + 0 at the same. This will switch to the USB connection.

How many devices can new HHKB

HYBRID keyboards connect to?

Multi-pairing settings with a Bluetooth connection can be available with a

simple key operation in the HYBRID and HYBRID Type-S models. Up to four

devices can be assigned and registered. Users can easily switch devices with

a single operation.

How do users switch between

devices?

Users can switch to different devices by using key functions. Please refer to

the User Manual on the HHKB website (URL here).

How can users update the

firmware?

For the HYBRID and HYBRID Type-S models, the firmware is updated

through the HHKB Keymap Tool, located on the HHKB website

https://happyhackingkb.com/download/

For classic models, users will need to download the HHKB Keyboard Tool

and click “Update the Firmware”

How long does it take to update the

firmware?

Updating the firmware takes about 3-5 minutes

Is the HHKB Keymap Tool available

for the Classic models?

No. The tool is only available for the HYBRID Type-S and HYBRID models.

Can the Keymap Tool be used while

connected through Bluetooth?

No, the Keymap Tool can only be used while using USB connection.

Will the HHKB Keymap Tool be

available for mac?

Yes, the HHKB Keymap Tool should be available for Mac in Spring 2020.

Support

What happens if something goes wrong

with my HHKB?

If you’re having trouble with your HHKB PRO 3, please contact our

Customer Support at (800) 626-4686, M-F, 5-5 PT.

What kind of warranty does the HHKB

come with?

The HHKB PRO 3 comes with a 2-year certified U.S. manufacturer’s

warranty. You can register your keyboard at hhkeyboard.us/registration/.

Where can I purchase the HHKB?

The HHKB PRO 3 can be purchased on Amazon.com/hhkeyboard or on

the Fujitsu Scanner Store.

Who manufactures the HHKB?

HHKB is a PFU Limited brand manufactured by Topre, Inc. PFU Limited is

a subsidiary of Fujitsu Ltd and the parent company of Fujitsu Computer

Products of America, Inc. (FCPA). FCPA is the sole authorized seller of the

HHKB PRO 3 in the U.S.

What do I do if I need a replacement

part?

If you need to replace a part on your HHKB, such as a key cap or USB cord,

please contact our Customer Support at (800) 626-4686, M-F, 5-5 PT.

Troubleshooting

How can users check a connected

device?

Users can check a connected device by pressing the Power Switch. The

LED indicator light will flash. For example, LED is blue, and turns on once

for 1 second when USB is active.

The keyboard becomes disconnected

when pressing Fn + Q.

Fn + Q is used when pairing a new device. In this state, if users press Fn +

X, the pairing to new device will be cancelled and returns to the last

connection.

What power supply is being used when

the keyboard is plugged to the USB

cord but also Bluetooth?

If a keyboard is connected with both the USB cord and Bluetooth, the

default power supply will come from the USB connection.

When the USB cable is plugged in and

being used as the power supply

(battery is low), the Bluetooth

connection does not work.

When users connect the USB cable for battery supplying, the Bluetooth

connection is temporarily disconnected due to switching of the internal

circuit. However, when the battery has enough charge for Bluetooth

connection, it will be reconnected afterwards.

Users cannot log in to macOS while

using Bluetooth

This can happen when FileVault is ON in the Security & Privacy settings

under System Preferences of the Apple menu. In this case, type you’re

your keyboard on your mac or connect the HHKB using the USB

connection. Please note that you will need to restart and log-in to your

computer before being able to use HHKB in Bluetooth mode.

It is invalid even though pressing short

cut keys (e.g.: Fn + Ctrl + 1, and etc.)

Please press the keys in the order: Fn -> Ctrl -> Number, etc. to use the

combination of short cut keys.

How can users differentiate between

the external DIP Switch located on the

back of the HHKB and Happy Hacking

Keyboard Keymap Tool software?

The keymap layout will be changed based on the DIP Switch settings

method that was used to set it up; either external switches or using the

software. If you change an external DIP Switch after you change the

mapping using the Happy Hacking Keyboard Keymap Tool software, the

keymap layout will be invalid, and will return to the original setting.

The HHKB does not work since the PC

turns off while updating the firmware.

Please update the firmware and then restart.

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