Gestetner 2212 User manual

153

3. Troubleshooting

If Your Machine Does Not Operate as You

Want

General

Machine Status Problem/Cause Action

Please wait. A message appears when

youturnontheoperation

switch or change the toner

bottle.

Wait for the machine.

Cannot detect original size. Improper original is

placed. ⇒p.20 “Sizes diffi-

cult to detect”

Place a custom size original on the

exposure glass. ⇒p.31 “Placing

Originals on the Exposure Glass”

Input the horizontal and vertical

size of the custom original. ⇒p.31

“Placing Originals on the Exposure

Glass”

Select paper manually, not with

Auto Paper Select mode.

Do not use Auto Reduce/Enlarge

mode.

Original is not placed. Place your originals.

Check original orientation. There is no copy paper that

is in the same direction as

the originals.

Place the original in the same direc-

tion as the copy paper.

Check paper size. Improper paper size is set. If you press the {

{{

{

Start

}

}}

}key, copy

will start onto the selected paper.

Rotate Sort is not available

with this image size.

Asizeofpaperforwhich

Rotate Sort is not available

is selected.

Select the proper paper size. ⇒p.47

“Sort”

It is over stapling capacity. The number of sheets per

set is over the staple capac-

ity.

Check the stapler capacity. ⇒p.51

“Staple”

Cannot staple paper of this

size.

The Staple function cannot

be used with paper size se-

lected.

Select a paper size that can be used

in Staple mode. ⇒p.51 “Staple”

Duplex is not avilable with

this paper size.

A paper size not available

in Duplex mode has been

selected.

Select the proper paper size. ⇒p.88

“Duplex”

Maximum number of sets

is *.

The number of copies ex-

ceeds the maximum copy

quantity.

You can change the maximum copy

quantity. ⇒ “Max. Copy Quantity”

on p.187 “General Features 2/4”

Troubleshooting

154

Document Server

Machine Status Problem/Cause Action

Scanned pages exceeded

max. number. Do you want

to store the scanned pages

as a file?

The number of scanned

pages exceeds the capacity

per file of the Document

Server.

Ifyouwanttostorethescanned

originals as a file, press the [

Store

File

]key. The originals are stored as

a file in the Document Server. If you

don't want any scanned originals to

be stored, press the [

]key. The

scanning data will be cleared.

Magazine or Booklet mode

is not available due to

mixed image mode.

You selected Magazine or

Booklet mode for documents

scanned from different func-

tions, such as copy and printer.

Make sure that the documents for

Magazine or Booklet mode are

scanned from the same function.

Problem Action

You forgot your password. You can confirm your password.

Press the [

Yes

]key temporarily for "Display

Password with Stored file" in system settings.

You can check the password when you select-

ed the file. ⇒"Display Password with Stored

file" in system settings

Withoutthepassword,youcannoteditor

print the document. Scan the document again.

You can delete all the saved documents at

once with the User Tools. ⇒"Delete All The

Saved Files" on p.204 “Input/Output”

Makesurethatnoimportantdocumentis

saved in the Document Server before deleting

all of the saved documents.

You cannot find out what is saved in a file. Check the date or time column in the "Docu-

ment Server: Files" display.

Check the contents of the document by print-

ing the first page of it. Press the line for the de-

sired document in the "Document Server:

Files" display, and press the [

Print 1st Page

]key

followed by the {

{{

{

Start

}

}}

}key.

Memory becomes full frequently. Select the document that you want to delete,

and then press the [

Delete File

]key.

You want to check the print result before mak-

ing a large print run.

Checktheprintresultbyprintingoutonlythe

first set.

You want to save a document which cannot be

deleted automatically.

Turn "Auto File Delete" off, and then save the

document in the Document Server.

If you later turn on "Auto File Delete", the

function is only applied to the documents that

were saved after turning the function on.

If Your Machine Does Not Operate as You Want

155

Display

Problem Problem/Cause Action

The display panel is off. The screen contrast knob is

turned to the dark position.

Set the screen contrast knob to

the light position for proper

viewing of the display panel.

The machine is in Energy Sav-

er mode.

Press the {

{{

{

Energy Saver

}

}}

}key to

cancel Energy Saver mode.

The operation switch is

turned off.

Turn on the operation switch.

Nothing happens when the

operationswitchisturnedon.

The main power switch is

turned off.

Turn on the main power

switch.

Troubleshooting

156

If You Cannot Make Clear Copies

Problem Cause Action

Copies appear dirty. The image density is too

dark.

Adjust the image density. ⇒p.38

“Adjusting Copy Image Density”

Auto Image Density is not

selected.

Select Auto Image Density. ⇒p.38

“Adjusting Copy Image Density”

The reverse side of an orig-

inal image is copied.

The image density is too

dark.

Adjust the image density. ⇒p.38

“Adjusting Copy Image Density”

Auto Image Density is not

selected.

Select Auto Image Density. ⇒p.38

“Adjusting Copy Image Density”

Ashadowappearsoncop-

ies if you use pasted origi-

nals.

The image density is too

dark.

Adjust the image density. ⇒p.38

“Adjusting Copy Image Density”

Change the direction of the original.

Put mending tape on the pasted

part.

Thesamecopyareaisdirty

whenever making copies.

The exposure glass or doc-

ument feeder is dirty.

Clean them. ⇒p.210 “Maintaining

Your Machine”

Copies are too light. The image density is too

light.

Adjust the image density. ⇒p.38

“Adjusting Copy Image Density”

The paper size is not ap-

propriate.

Use the recommended paper.

Note

❒A light copy may result when

you use damp or rough grain pa-

per.

Toner cartridge is almost

empty.

Add toner. ⇒p.162 “DAdding

Toner”

Parts of the image are not

copied.

The original is not set cor-

rectly.

Set originals correctly. ⇒p.31 “Plac-

ing Originals”

An improper paper size is

selected.

Select the proper paper size.

Copies are blank. The original is not set cor-

rectly.

When using the exposure glass, face

the originals down. When using the

document feeder, face them up. ⇒

p.31 “Placing Originals”

Amoirépattern is pro-

duced on copies.

Your original has a dot pat-

tern image or many lines.

Place the original on the exposure

glass at a slight angle.

;;

;;;

;;;;

yyy

yyyy

If You Cannot Make Copies As You Want

157

If You Cannot Make Copies As You Want

General

Adjust Image

Problem Cause Action

Copiesarenotstapled. Therearejammedstaples

in the stapler.

Remove jammed staples. ⇒p.175

“eRemoving Jammed Staples”

Note

❒After removing jammed staples,

staples might not be ejected the

first few times you try to use the

stapler.

The number of copies exceeds

the capacity of the stapler.

Check the stapler capacity. ⇒p.51

“Staple”

Copy paper is curled. Turn the copy paper over in the

tray.

Staples are wrongly posi-

tioned.

Originals are not set cor-

rectly.

Check the correct position to place

the originals. ⇒p.51 “Staple”

Misfeeds occur frequently. Copy paper size setting is

not correct.

Set the proper paper size. ⇒p.170

“Changing the Paper Size”

You cannot combine sever-

al functions.

Selected functions cannot

be used together.

⇒p.152 “Combination Chart”

When sorting, the pages

are divided into two

blocks.

The memory became full in

themiddleofsortingand

the pages were delivered in

two blocks.

You can interrupt copying when the

memory becomes full. ⇒"Memory

Full Auto Scan Restart" on p.204

“Input/Output”

Problem Cause Action

In Double Copies mode, parts

of the original image are not

copied.

Combination of original and

copy paper is not correct.

Select A3Lfor A4 Korigi-

nals and A4 for A5 originals.

⇒p.116 “Double Copies”

In Border, Center, or Cent-

er/Border mode, parts of the

original image are not copied.

You set a wide erased margin. Make the margin width nar-

rower. You can adjust it be-

tween 2-99mm. ⇒"Erase

Border Width" and "Erase Cent-

er Width" on p.194 “Edit 1/2”

Set the originals correctly.

Originals are not scanned cor-

rectly.

In Margin Adjustment mode,

parts of the original image are

not copied.

You set a wide erased margin. Set a narrower margin with

the User Tools. ⇒"Front Mar-

gin: Left/Right" and "Back

Margin: Left/Right" on p.194

“Edit 1/2”

There is a lack of margin space

ontheoppositesideofthe

binding position.

Troubleshooting

158

Stamp

Combine

In Image Repeat mode, the

original image is not copied

repeatedly.

You selected copy paper the

same size as the originals, or

you did not select the proper

reproduction ratio.

Select copy paper larger than

the originals.

Select the proper reproduc-

tion ratio.

Problem Cause Action

The stamp position is wrong. The paper orientation is

wrong.

Check the paper orientation

and stamp position.

Problem Cause Action

You cannot make a book from

a booklet or magazine by fold-

ing copies.

Combine Original Booklet

Format or Combine Original

Magazine Format is not cor-

rect.

Change the setting. ⇒p.91

“Combine”

Parts of the image are not cop-

ied.

You specified a reproduction

ratio that does not match the

sizes of your originals and

copy paper.

When you specify a reproduc-

tion ratio using Manual Paper

Selectmode,makesurethat

the ratio matches your origi-

nals and the copy paper.

Note

❒Select the correct repro-

duction ratio before using

Combine mode.

Order of copies is not correct. You placed the originals in the

incorrect order.

When placing a stack of origi-

nals in the document feeder,

the last page should be on the

bottom.

If you place an original on the

exposure glass, start with the

first page to be copied.

Problem Cause Action

If You Cannot Make Copies As You Want

159

Duplex

When Memory Is Full

Note

❒If you set "Memory Full Auto Scan Restart"of the User Tools (⇒p.204) to

"Yes", the memory overflow message will not be displayed, but make Con-

nect Copy for the scanned originals automatically. Connect Copy continues

scanning and copying until finishing the job. Note that copy sets will be print-

edoutseparatelybyscanningatthistime.

Document Server

Problem Cause Action

Order of copies is not correct. You place the originals in the

incorrect order.

When placing a stack of origi-

nals in the document feeder,

the last page should be on the

bottom.

If you place an original on the

exposure glass, start with the

first page to be copied.

Orientation of copies (Top to

Top, or Top to Bottom) is not

correct.

You placed the originals in the

wrong direction or the orien-

tation setting is incorrect.

Set originals in the 90°Turn

orientation. ⇒p.33 “Original

Orientation”

Machine Status Action

Memory is full. Press the [

Output

]keytocopyscannedorigi-

nals and clear the scanning data. Press the

[

Clear

]key to clear the scanning data without

making copies.

Press the [

Resume

]key to scan and copy re-

maining originals.

To continue copying, remove all copies, and

then press the [

Resume

]key. To stop copying,

press the [

Stop

]key.

Machine Status Action

Memory is full. Delete any unnecessary files, and then scan

the document again.

Troubleshooting

160

BLoading Paper

Loading Paper in Tray 1-4

Note

❒You can change the paper size. ⇒

p.170 “Changing the Paper Size”

Reference

Regarding paper types and sizes,

⇒p.22 “Copy Paper”.

APull out the paper tray until it

stops.

BSquare the paper and load it in

the tray with the copying face up.

Important

❒If you add paper to a paper tray

where paper is still left, a mis-

feed might occur.

❒Do not stack paper over the lim-

it mark.

❒When setting small quantities of

copy paper, be careful not to

squeeze in the side fence too

much or paper will not be fed

properly.

Setting special paper in the

Paper Tray 2

ASet the special paper below the

limit mark of the tray.

Note

❒Shuffle the paper before

loading it in the tray.

❒When copying onto paper

such as translucent paper,

straighten curled or warped

paper before placing it in the

tray.

CPush the paper tray in until it

stops.

Loading Paper

161

Loading Paper in the Large

Capacity Tray

Note

❒Load copy paper of the same size

and direction in both left and right

side trays.

APull out the large capacity tray.

BSquare the paper and load it in

the tray with the copying face up.

Important

❒Align the right edge of the right

copy paper stack with the right

edge of the tray.

❒Align the left edge of the left

copy paper stack with the left

edge of the tray.

❒Do not stack paper over the lim-

it mark.

Note

❒Shufflethepaperbeforeloading

it in the tray.

❒Straighten curled or warped pa-

per before placing it in the tray.

CPush the paper tray in until it

stops.

Troubleshooting

162

DAdding Toner

When Dis displayed, it is time to add toner.

WARNING:

CAUTION:

Important

❒If you use toner other than that recommended, an error might occur.

❒When adding toner, do not turn off the operation switch. If you do, your set-

tings will be cleared and Dwill appear again because the machine will not

recognize that toner has been added.

❒Always add toner after the machine instructs you to add toner.

❒Do not use used toner. This will damage the machine.

Note

❒You can still make about 50 copies after Dappears, but replace the toner ear-

ly to prevent poor copy quality.

Reference

Regarding toner storage, ⇒p.27 “Toner Storage”.

•

Do not incinerate used toner or toner containers. Toner dust might ig-

nite when exposed to an open flame. Dispose of used toner containers

in accordance with local regulations for plastics.

•

Keep toner (used or unused) and toner containers out of reach of children.

•

Our products are engineered to meet high standards of quality and function-

ality, and we recommend that you only use the expendable supplies availa-

ble at an authorized dealer.

•1: Open the front cover of the machine.

•2: Lift the green lever.

•3: Push the green lever, and then gently

pull out the holder.

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