Fujitsu S1500 - ScanSnap Deluxe Bundle User manual

P3PC-3792-02ENZ0

Troubleshooting

(installation)

Introduction

Thank you for purchasing the color image scanner ScanSnap S1500/S1500M/S1300/S1100

(hereinafter referred to as "the ScanSnap").

This manual provides information about resolutions for troubles that you may have upon

installing the software bundled with the ScanSnap, and how to install and uninstall the

software.

We hope that this manual will provide you with useful information in order to utilize the

ScanSnap.

If you are using a Microsoft®Windows®operating system, either Adobe®Acrobat®(7.0 or

later) or Adobe®Reader®(7.0 or later) is required to display or print this manual.

Trademarks

Microsoft, Windows, Windows Vista, and SharePoint are either registered trademarks or

trademarks of Microsoft Corporation in the United States and/or other countries.

Apple, the Apple logo, Mac, and Mac OS are trademarks of Apple Inc.

Adobe, the Adobe logo, Acrobat, and Adobe Reader are either registered trademarks or

trade names of Adobe Systems Incorporated in the United States and/or other countries.

Intel, Pentium, and Intel Core are registered trademarks or trademarks of Intel Corporation in

the United States and other countries.

PowerPC is a registered trademark or trademark of International Business Machines

Corporation in the United States, other countries, or both.

Cardiris is a trademark of I.R.I.S.

ABBYY and FineReader are trademarks of ABBYY.

Evernote is a registered trademark or trademark of Evernote Corporation.

ScanSnap, the ScanSnap logo, CardMinder, and Rack2-Filer are registered trademarks or

trademarks of PFU LIMITED in Japan.

Other company names and product names are the registered trademarks or trademarks of

the respective companies.

Manufacturer

PFU LIMITED

International Sales Dept., Imaging Business Division, Products Group

Solid Square East Tower

580 Horikawa-cho, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8563, Japan

Phone: (81-44) 540-4538

Introduction

Manuals

Read the following manuals as needed when using the ScanSnap.

*1 : Bundled with ScanSnap S1500 and S1500M

*2 : Bundled with ScanSnap S1300

*3 : Bundled with ScanSnap S1100

Manual Description Location

Safety Precautions Read this manual before you

start using the product because

it contains important information

about the safe use of the

ScanSnap.

Included in the package.

ScanSnap S1500/

S1500M

Getting Started (*1)

This manual explains about the

ScanSnap package contents,

software installation, connecting

the ScanSnap, and checking

the operation.

ScanSnap S1300

Getting Started (*2)

ScanSnap S1100

Getting Started (*3)

ScanSnap S1500/

S1500M

Operator’s Guide (*1)

Read this manual for

information about basic

operations of the ScanSnap,

software installation, the

scanning methods, various

settings, and handling of the

ScanSnap.

Select [Start] menu [All Programs] 

[ScanSnap Manager] [ScanSnap

Operator's Guide].

Select [Applications] from the sidebar in

Finder, and double-click [ScanSnap] 

[Manual] [Operator's Guide].

ScanSnap S1300

Operator's Guide (*2)

ScanSnap S1100

Operator's Guide (*3)

Troubleshooting

(installation) (this manual)

Read this manual when you

failed to install the software or

when the ScanSnap does not

operate normally after software

installation. It explains about the

resolutions for such troubles.

zClick [Manuals] [Troubleshooting

(installation)] in the [ScanSnap Setup]

dialog box that appears when you insert

the Setup DVD-ROM into the DVD-ROM

drive.

zSelect [Start] menu [All Programs] 

[ScanSnap Manager] 

[Troubleshooting (installation)].

zDouble-click the [Troubleshooting

(installation)] icon in the [ScanSnap]

window that appears when you insert the

Setup DVD-ROM into the DVD-ROM

drive.

zSelect [Applications] from the sidebar in

Finder, and double-click [ScanSnap] 

[Manual] [Troubleshooting

(installation)].

Introduction

■ About This Manual

Structure of This Manual

This manual consists of the following:

Troubles and Resolutions in Windows

This chapter explains about the resolutions for when you failed to install the

software bundled with the ScanSnap, or when the ScanSnap does not operate

normally after software installation.

Troubles and Resolutions in Mac OS

This chapter explains about the resolutions for when you failed to install the

software bundled with the ScanSnap.

Installing the Software

This chapter explains how to install the software bundled with the ScanSnap.

Uninstalling the Software

This chapter explains how to uninstall each software.

Symbols Used in This Manual

The following symbols are used in this manual.

Arrow Symbols in This Manual

Right-arrow symbols () are used to connect icons or menu options you should select in

succession.

Example: Select [Start] menu [Computer].

Symbol Description

This symbol alerts operators to particularly important information.

Be sure to read this information.

This symbol alerts operators to helpful advice regarding operations.

Introduction

Screen Examples in This Manual

zWindows screen

Screenshots in this manual are used according to guidelines provided by Microsoft

Corporation.

The screenshots used in this manual are of Windows Vista.

The actual windows and operations may differ depending on the operating system that you

are using.

zMac OS screen

The screenshots used in this manual are of Mac OS X v10.6.

The actual windows and operations may differ depending on the Mac OS that you are using.

The screen examples in this manual are subject to change without notice in the interest of

product development.

If the actual screen differs from the screen examples in this manual, operate by following the

actual displayed screen.

Abbreviations Used in This Manual

The following abbreviations are used in this manual:

Windows 7 : Windows®7 Starter operating system, English version

Windows®7 Home Premium operating system, English version

Windows®7 Professional operating system, English version

Windows®7 Enterprise operating system, English version

Windows®7 Ultimate operating system, English version

Windows Vista : Windows Vista®Home Basic operating system, English version

Windows Vista®Home Premium operating system, English version

Windows Vista®Business operating system, English version

Windows Vista®Enterprise operating system, English version

Windows Vista®Ultimate operating system, English version

Windows XP : Windows®XP Home Edition operating system, English version

Windows®XP Professional operating system, English version

Windows 2000 : Windows®2000 Professional operating system, English version

Internet Explorer : Windows®Internet Explorer®

Microsoft®Internet Explorer®

Windows : Windows 7, Windows Vista, Windows XP or Windows 2000 operating

system

Mac OS : Mac OS X v10.7, Mac OS X v10.6, Mac OS X v10.5 or Mac OS X v10.4

Introduction

Adobe Acrobat : Adobe®Acrobat®

All the descriptions in this manual assume the usage of Adobe Acrobat

bundled with ScanSnap S1500/S1500M. Unless otherwise specified, the

term Adobe Acrobat refers to the Adobe Acrobat bundled with ScanSnap

S1500/S1500M.

Note that Adobe Acrobat may be upgraded without notice.

If the descriptions differ from the actual displayed screens, refer to Adobe

Acrobat Help.

ABBYY FineReader for

ScanSnap

: ABBYY FineReader for ScanSnap™

All the descriptions in this manual assume the usage of ABBYY

FineReader for ScanSnap bundled with this product. Unless otherwise

specified, the term ABBYY FineReader for ScanSnap refers to the ABBYY

FineReader for ScanSnap bundled with this product.

Note that ABBYY FineReader for ScanSnap may be upgraded without

notice.

If the descriptions differ from the actual displayed screens, refer to ABBYY

FineReader for ScanSnap Help.

Cardiris : Cardiris™ for ScanSnap

S1500 : Color image scanner ScanSnap S1500

S1500M : Color image scanner ScanSnap S1500M

S1300 : Color image scanner ScanSnap S1300

S1100 : Color image scanner ScanSnap S1100

ScanSnap : S1500, S1500M, S1300, S1100

Contents

Introduction ................................................................................... 2

■ About This Manual ....................................................................... 4

Troubles and Resolutions in Windows ....................................... 9

How to find your resolution ............................................................... 10

If your first attempt to install failed ................................................... 11

If you have installed the software before ......................................... 12

■Uninstalling the software ...................................................................... 12

■Removing the installation information .................................................. 16

■Installing the software from the [ScanSnap Setup] dialog box............. 20

■Installing one software at a time........................................................... 23

When the ScanSnap Manager icon does not appear ...................... 24

■Displaying the ScanSnap Manager icon .............................................. 24

When ScanSnap Manager does not operate normally .................... 25

■Removing unnecessary icons from the taskbar ................................... 25

■Checking the connection between the ScanSnap and the computer... 25

■Checking if ScanSnap Manager is operating normally ........................ 26

■Removing the ScanSnap's connection information.............................. 29

When you cannot uninstall the software .......................................... 31

Troubles and Resolutions in Mac OS........................................ 32

If you have installed the software before ......................................... 33

If you failed to install Evernote for Mac ............................................ 34

Installing the Software................................................................ 35

Installing in Windows ......................................................................... 36

■System requirements ........................................................................... 36

■How to install the software ................................................................... 38

■ScanSnap software .............................................................................. 39

Contents

■Evernote for Windows .......................................................................... 43

■Scan to Microsoft SharePoint............................................................... 45

■Trial software........................................................................................ 47

■Adobe Acrobat ..................................................................................... 49

Installing in Mac OS ........................................................................... 51

■System requirements ........................................................................... 51

■How to install the software ................................................................... 52

■ScanSnap software .............................................................................. 53

■Evernote for Mac.................................................................................. 57

■Adobe Acrobat ..................................................................................... 60

Uninstalling the Software ........................................................... 62

Uninstalling in Windows .................................................................... 63

Uninstalling in Mac OS ....................................................................... 65

■ScanSnap Manager ............................................................................. 65

■ABBYY FineReader for ScanSnap....................................................... 67

■Cardiris................................................................................................. 68

■Evernote for Mac.................................................................................. 68

Index............................................................................................. 69

Troubles and Resolutions in Windows

This chapter explains about the resolutions for troubles that you may have upon installing or

uninstalling the bundled software in Windows.

How to find your resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

If your first attempt to install failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

If you have installed the software before . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

When the ScanSnap Manager icon does not appear . . . . . . . . . . . . . . . . . . . . . . . . . 24

When ScanSnap Manager does not operate normally . . . . . . . . . . . . . . . . . . . . . . . . 25

When you cannot uninstall the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

How to find your resolution

When you have trouble installing the software successfully or the ScanSnap does not operate

normally after installation is complete, refer to the flow chart below for troubleshooting.

Yes

"If your first attempt to install

failed" (page 11)

Have you installed

the software before?

"If you have installed the

software before" (page 12)

Is the installation

complete?

"When the ScanSnap Manager

icon does not appear" (page

24)

Does the ScanSnap

Manager icon

appear on the

taskbar?

"When ScanSnap Manager

does not operate normally"

(page 25)

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