Fortinet FortiVoice User manual
FortiVoiceTM
QuickStart Guide
Version 7.30
FortiVoice QuickStart Guide 7.30
December 7, 2012
21-730-166274-20121207
Copyright© 2012 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®, and
FortiGuard®, are registered trademarks of Fortinet, Inc., and other Fortinet
names herein may also be trademarks of Fortinet. All other product or company
names may be trademarks of their respective owners. Performance metrics
contained herein were attained in internal lab tests under ideal conditions, and
performance may vary. Network variables, different network environments and
other conditions may affect performance results. Nothing herein represents any
binding commitment by Fortinet, and Fortinet disclaims all warranties, whether
express or implied, except to the extent Fortinet enters a binding written
contract, signed by Fortinet’s General Counsel, with a purchaser that expressly
warrants that the identified product will perform according to the performance
metrics herein. For absolute clarity, any such warranty will be limited to
performance in the same ideal conditions as in Fortinet’s internal lab tests.
Fortinet disclaims in full any guarantees. Fortinet reserves the right to change,
modify, transfer, or otherwise revise this publication without notice, and the most
current version of the publication shall be applicable.
Technical Documentation docs.fortinet.com
Knowledge Base kb.fortinet.com
Customer Service & Support support.fortinet.com
Training Services training.fortinet.com
FortiGuard www.fortiguard.com
Table of Contents
Package Contents ........................................................................................ 1
Installing the Management Software.......................................................... 2
Connecting the Phone System.................................................................... 3
Connecting Lines and Devices.................................................................... 4
Opening the Management Software........................................................... 6
Configuring the System ............................................................................... 7
Setup Complete............................................................................................ 8
Register Your Product.................................................................................. 9
Product License Agreement...................................................................... 10
Fortinet Technologies Inc. 1 FortiVoice QuickStart Guide 7.30
Package Contents
Tools and Documentation
Each package contains the following:
• The phone system
• AC adapter and AC power cord
• RJ-11 telephone cables for each telephone line
• RJ-45 Ethernet cable
• Screws and anchors for optional wall-mounting
• Management Software CD
• QuickStart Guide
Fortinet Technologies Inc. 2 FortiVoice QuickStart Guide 7.30
1. Ensure you have Administrator privileges on your PC.
2. Turn your computer on and insert the CD into the CD-ROM drive.
3. The FortiVoice Install main window will appear within 20 seconds. Click Install
FortiVoice and follow the instructions.
If the installation program does not automatically start (for example, if Autorun is disabled
on your PC):
4. From the desktop, double-click the My Computer icon.
5. Double-click on the CD drive.
6. Double-click on startscreen.exe located in the Start folder.
7. Click Install FortiVoice and follow the instructions.
Installing the Management Software
Fortinet Technologies Inc. 3 FortiVoice QuickStart Guide 7.30
Connecting the Phone System
If your phone system has been exposed to low temperatures prior to installation, wait
until the system has reached room temperature before connecting the power to avoid
damage due to condensation.
IMPORTANT: See installation instructions before connecting to the supply.
Visit docs.fortinet.com for the FortiVoice Hardware Specification Guide.
Connecting to a LAN
Connect one end of the provided RJ-45 Ethernet cable to the LAN port at the back of
the unit and the other end directly to your network (i.e. Ethernet switch, router, etc.).
Ensure your computer is connected on the same network.
Powering up the system
Connect the provided AC adapter to the power port at the back of the unit and plug the
adapter into a surge-protected power outlet.
Never use an AC adapter other than the one provided with the unit. For
safe operation, connect a ground cable to the screw post on the back of
the phone system ( ) and the other end to the screw of the face plate of
an outlet.
Fortinet Technologies Inc. 4 FortiVoice QuickStart Guide 7.30
Connecting Lines and Devices
A. Connecting telephone lines (optional)
Plug telephone lines into grey line jacks.
Connect one end of a provided RJ-11 telephone cable to the wall phone jack of a
telephone line, and the other end to a white line jack on the back of the unit. Start with
the jack labeled L1.
1. Repeat with other lines.
If you have two-line telephone jacks, each line must be connected to a separate jack on
the back of the unit.
1. Connect the dual-to-two-single-line adapter to the wall phone jack.
2. Connect one end of a provided RJ-11 telephone cable to the adapter, and the other
end to a jack on the back of the unit.
3. Connect one end of a second RJ-11 telephone cable to the adapter, and the other
end to another line jack.
PA
Analog
extension
Telephone
line
Music
Fortinet Technologies Inc. 5 FortiVoice QuickStart Guide 7.30
B. Connecting analog extensions to the unit (optional)
Connect the cables from your analog phones and fax machines to the extension jacks
on the back of the unit. Extension jacks are labelled with Eand a number.
C. Connecting to a PA system (optional)
You can connect the unit to a PA amplifier. A user can then dial _: to make an
overheadpage.
Connect a 1/8" (3.5 mm) mono phono connector cable from the PA jack of the unit to
the amplifier.
If your system has multiple units, you may need to connect the PA jack of each unit to
the amplifier.
For complete details on configuring the PA jack, refer to “PA options” in Chapter 2 of the
FortiVoice User Guide.
D. Connecting an external audio source (optional)
You can add music on hold to your system from an internal music file or external audio
source. If you use a music file, no further connection or configuration is required. If you
use an isolated external audio source such as a CD player or sound card, connect a 1/8"
(3.5 mm) mono phono connector cable to the MUSIC jack of the unit.
If your system has multiple units, you will need to provide audio to the MUSIC jack of
each unit.
For complete details on configuring music on hold and for using internal music files, refer
to “On-Hold/Ringback” in Chapter 2 of the FortiVoice User Guide.
Connecting IP phones
Connect a network cable between the LAN port on the phone and your network
(i.e.Ethernet switch, router, etc.). Some IP phones also have a PC port, which can be
used to connect the PC to the network if only one network connection is available.
See “Adding IP Phones” in Chapter 2 of the FortiVoice User Guide for detailed
instructions on how to connect IP phones.
Fortinet Technologies Inc. 6 FortiVoice QuickStart Guide 7.30
Opening the Management Software
1. Double-click the FortiVoice Management 7.30 icon on your desktop. Alternatively,
click Start > Programs > FortiVoice 7.30 > FortiVoice Configuration 7.30.
The FortiVoice Management Software window appears, and the software attempts to
detect your unit.
2. Select your language: English, Français or Español.
3. Once the software detects your unit, click Configure the Auto-Detected System. The
System Configuration Options page appears.
4. If the software was unable to detect your unit, check that all your wires and plugs are
securely connected, and then click Retry Auto-Discovery.
If auto-detection does not work, connect an analog phone to the unit, dial
?LA?.The unit will provide its IP address. Click Connect to a System via IP,
and then enter the IP address. The About page appears.
For more information, refer to “File menu” in Chapter 2 of the FortiVoice User Guide.
Fortinet Technologies Inc. 7 FortiVoice QuickStart Guide 7.30
Select Assisted configuration.
Follow the instructions of the Configuration Assistant through the initial setup. If you need
to configure parameters that aren’t addressed in the Configuration Assistant, you can
access them in the advanced configuration after you’re done.
Conguring the System
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